Holiday Inn Express Dubai Airport

I had requested an early check-in and arrived during the early hours. I ended up waiting in the lobby from around 2:00 AM until 6:00 AM, and I was really exhausted. What was especially disappointing was that, after the business date changed, there were available rooms, but no real effort was made to help with my request. I was simply told that the hotel standard was not to check in before 6:00 AM. What concerns me is that, regardless of my loyalty or the fact that I had been waiting for hours and was exhausted, I am very disappointed that management chose not to show any flexibility or appreciation despite the circumstances. I completely understand that the standard check-in time is later and that early check-in depends on availability. I am not complaining simply because I had to wait. For me, hospitality is about the small and thoughtful things — listening to the guest, paying attention to their situation, keeping them loyal, and making them feel valued and appreciated. I have been a loyal IHG member for around 10 years, and I expected a little more recognition and consideration through real action. This was my only request, and after waiting for more than four hours in the lobby, I honestly felt that there was NO value in being a 10-year IHG member at this hotel. I sincerely hope the hotel management and IHG take this feedback seriously and look into what happened. Long-term loyal guests should feel that their loyalty is noticed and appreciated. I am not asking for special treatment. I am asking for good hospitality, thoughtful attention, and simply to feel heard and valued as a loyal guest who stayed many nights.

I had a wonderful stay at the hotel; the staff's attitude was excellent—especially Hamza from the housekeeping team, who carried my bag from the lobby to my room. His way of speaking and interacting was impressive, reflecting the professionalism one expects from the housekeeping staff of a five-star hotel. Thank you very much, Hamza Zaman.

Not my first time to stay here and every stay feels like home. Entire team are friendly and helpful from Reception, Housekeeping, Restaurant and Security. A special thanx to Mr. Ateah and FO Team for a seamless check in & check out, Chef Samir who meet us during breakfast for food quality and service feedback. I shall return and will share my pleasant experience to many. Thank you and more success to all🙏🏻🙏🏻🙏🏻