Holiday Complex Rainbow 3

What can I say ,first time in Malta (won’t be the last ) had a great time. the luna is lovely ,the staff are amazing always polite and very friendly (shout out to presica on reception first contact when we arrived such a lovely lady) The breakfast is first class plentiful and a very good choice from cereal to cooked hot food The rooms are very big and spacious and the bed very comfortable everything you need for a decent holiday As for the roof top pool and bar it’s first class the large jacuzzi was great just to chill chat If your looking for a great beach and not a 5 minute walk from the hotel then mellieha beach is perfect in every way ,very shallow and warm great for the little ones Overall we had a great stay and will be going back at some point in time I would advice anyone who asks to go to the luna it’s great P.s if you do go hire a car and go over to Gozo the ferry port is 10 mins by car ,it’s an amazing island and worth 2 days

We had a wonderful stay overall. Unfortunately, one evening there was a power cut, and our room was without electricity throughout the night. Despite this, the staff were absolutely amazing. As one of only four affected rooms, we were invited to enjoy a complimentary dinner the following evening, which was a very thoughtful gesture from the manager and much appreciated. The way the situation was handled really reflected the excellent customer service we received throughout our stay. Other than the power cut, everything was fantastic, and we had a lovely, relaxing holiday. We would happily stay here again.

great place to stay quiet and lovely roof top pool, greta for exploring the island and Gozo by Bolt

We had a fabulous time at the Luna. It’s very stylish. Great reception area and even better rooftop pool. The hotel is spotlessly clean. We had food by the pool and also in the restaurant. Very high quality and great attention to detail helping us celebrate a special birthday for a family member. Big shout out to Joseph who assisted us from the start booking multiple rooms and went above and beyond. Also to Raj in the downstairs bar. Great asset to the hotel. Both bars (pool and downstairs) ran a tight ship with quick attentive and friendly service. We’ll definitely be back !!

I informed reception within 10 minutes that I wasn't happy with my room & I asked to be moved - I was happy to upgrade. The reply was, ' the hotel is full, you booked a standard suite and that's what you have, it's not possible'. No attempt was made to look at changing my room. The next day I spoke to someone on my flight who made the same request - he was moved immediately - because he was part of a couple? I asked about cancellations over the next couple of days without success. The Jet2 rep was Zero help. Towards the end of my holiday I saw a superior suite was available through Expedia. When I enquired through their WhatsApp concierge, 'we don't have any standard suits' I reminded them I'm happy to upgrade - no reply, ignored. As for the hotel, it's fine at the front but, pass through the, 'Twighlight' area and you step back 20 years. Rooftop area was ok.

We stayed at the Luna for a week at the end of May into June. On arrival we were greeted by a friendly receptionist and were told our room would be ready shortly. After a drink in the bar we went up to our room number 3505 on the top floor facing the church. Wow - what a beautiful room, spacious, spotlessly clean and fully refurbished to the highest standards. The view up the hill was fantastic and the balcony huge stretching the full length of the room. The kitchen was well stocked with a 2 ring hob, small oven, kettle and a fridge that provided ice and kept our drinks cold. A nice touch was the bottles of water left for us. The beds were comfortable - I like a nice hard mattress and we got good nights sleep. We had stayed at the Luna 17 years ago and were impressed with the massive changes and refurbishment that had been done since then. Everything had an upmarket feel to it and it was great to see the changes. We used the rooftop pool area a few times and it was nice to cool off and have a relax in the jacuzzi. What a massive change this area was from years ago - absolutely stunning. We ate in the upstairs bar on night one and had some great food, the burger I had was very tasty and recommended. Breakfast was good with a decent choice of foods, I mostly ate the fruits, yoghurt and tried the fried food. Only complaint is that it would have been nice to have fresh melon/watermelon added to the menu. Staff around the hotel were excellent, friendly and courteous. The gym looked good, modern and well equipped and I had planned to use it however a fall in Valletta, damaging my arm stopped that! Overall the hotel was brilliant and we are definitely planning further visits later this year or next year. A big thankyou goes to Santiago, the Operations Manager for arranging such a beautiful room as we requested. See you again soon.

Best bar man in melleiha. This hotel is amazing missed out due to last minute change of plan.

The Pros: All the staff were very friendly. Everything from the cleaners to the management said good morning or hello with a smile on their face. Id read a few reviews about Maria which were negative but each time we spoke to Maria she was just as helpful and friendly as the rest of the staff. The hotel is visually lovely. It's recently been done it and everything looked really nice. We were self catering and ate out a lot so didn't use the restaurant so can't comment. We also didn't use the downstairs pool either as we had no kids with us but our balcony saw last of that pool and it looked nice. We didn't use the gym because we were out through the day every day but I did have a look around the gym and the equipment looked really good. You could do a full workout and hit every body point in there. Looked clean and of a good standard. We used the rooftop pool a few times if we got back from exploring early enough and up there was really nice. Pools were lovely, seating was all comfortable and it has some decent views. The Cons: The walls are unbelievably thin, you can hear everything from next door, even them flicking the light switches. Luckily we had neighbours who weren't very noisy but if you got some noisy ones you'd be screwed. Each morning the 'noise ' started at just before 7. We were room 3104 and the 'noise' was anything from people walking in the corridor, cleaners using the cupboard which is connected to our room, the door on the stairs slamming shut and literally anything, because you could hear literally any movement. The cupboard connected to our room was a problem. In our bathroom there was a window which was frosted glass and looked into an internal cupboard which goes water pipes and cleaning equipment. I thought this was a bit mental because although it's frosted glass you could still make it a naked body if they've come out of the shower or were did using the toilet. It was also very noisy due to it's usage each morning. The other main noisy but was the door on the stairs. This door self closes and slams. It needs some soft closing hinges or even better, just remove it. It's no longer used for security due to the newer doors at reception where you scan your card so just get rid of it. That's noise covered. Honestly woke us up everyday at just before 7am, luckily we get up early anyway but I would rather wake up naturally as opposed to being woken up. Now on to the shower, it's tiny. Simply tiny. Nothing else to say about it really water pressure was fine and we had lots of hot water, it's just so small. Comfort is a huge issue for this hotel. Baby other reviews have outlined this. The mattress on the bed at like concrete. My body is broken after sleeping on it for a week. The sofa is also rock hard but that's more acceptable than the mattress. The hotel need to address the noise and comfort. If they do that then I think this hotel would be fantastic. Unfortunately the two issues highlighted (I know I mentioned the shower but I can live with that) and the frosted glass window (just cover it!!!) really do let it down. I hope they address these issues as it has so many good points.

We had a brilliant stay. Easy check in. The room 3305 was great . Everywhere was spotlessly clean. All members of staff were friendly and polite. The restaurant was nice. We had some excellent buffet food. The duck breast in barbecue sauce was exceptional. The sky area was really nice. We didn't experience loud music,but was in the background. Short walk to the beach. Good beach bar. Blu bar 10 minute walk away, excellent for all ages, great place for sundowners. It would have been nice to have a balcony light.

We stayed for a week begining of June, family of 3. We had a 2 bedroom apartment in block 6 (the annexe). Amazing apartment. Very spacious and clean. Only downside, no lift! And I'm not the fittest to to walking that many flights of stairs with a suitcase haha! Ask for a lower floor of needed. We stayed bed and breakfast and the options were plentiful! We also had lunch at the pool 2 days which were also lovely. Staff were very helpful and friendly! Family pool was quite quiet and was warm.

We stayed in a One Bedroom Apartment on the 4th Floor, so this had a main living space with a bed and kitchenette, and then a separate private bedroom as well. Both rooms had Air-con, which functioned well but wasn't ice-cold. Both rooms had balconies. Our view was in-land towards the hilltop church and that was lovely. Both rooms had good sized wardrobes with plenty of hangers, there was one safe. The beds were reasonably comfortable. They could have been better but remember this is a 3 Star Hotel, so at that level and price they were as expected. The pillows could have been a lot better. We did request an extra pillow which came later that day. The kitchenette had a good selection of utensils. The electric oven (note this is an oven and not a microwave) can get very hot so would strongly advise not to leave this unattended at any time. There wasn't a toaster in the room but I think we discovered on our last day we could have requested / hired one. The fridge was a good size and had a small freezer compartment. Clean towels are offered daily if you want them, along with rubbish disposal. Full room clean and change of bedding is offered every 4 days I believe. The bathroom could be improved with additional towel hooks / towel rails and a couple of shelves for toiletries. The rooftop pool area was fantastic, but please note this is adults only. The rooftop bar seems to close by 6pm, which was earlier than we expected. You can still access the rooftop itself to watch the sunset but once it is dark they lock the rooftop down so no access mid/late evening. The groundfloor family pool doesn't get a lot of sun on the pool itself, so the water doesn't feel that warm even on a hot day. The sea up to waist height felt warmer for example. I don't think the hotel can realistically heat that size and depth of pool without incurring a huge expense, so it is what it is. The beach is only a 10 minute walk away and the sea felt warm during our stay when the temperature was about 28C on average. We found all the staff throughout the hotel to be extremely kind and friendly. Our daughter has some special needs and anxiety and the staff were very warm and accomodating and this really made a huge difference to our stay. We didn't book the inclusive buffet breakfast or dinner so couldn't comment on that. We did eat in the lounge bar and pool bar areas a couple of times and the food was absolutely fine. Not sensational, but just what you would expect from a 3 Star Hotel and price point. The onsite gym is free to access and is well equipped with a lot of weights and resistance machines. Could have benefitted from more cardio treadmills and bikes, and certainly could have benefitted from better air-conditioning, but for a quick 20-30min workout in the morning it did the job. There was usually only 1 or 2 other people using it at any time. The onsite mini supermarket is very well stocked with everything you might need. Don't miss the fresh bread section tucked away in the front left corner! We found in the morning it could get very busy with only one till open so expect to queue in the mornings. It closes at about 6pm, which felt too early really, but there is another supermarket less than 10mins walk away which is open until about 10pm. The lounge bar fills up quite quickly in the evening and I feel the hotel would benefit from a second space somewhere for guests to relax mid/late evening. Suggestions would be an area with board games or a pool table. Could even have a large TV screen and some sofas and show a family movie in the room once or twice a day for the kids / teens. There is an arrangement to get a discount on the beach sunbeds and umbrellas by making a small payment at reception and then showing the receipt at the beach. We missed this as it wasn't fully explained on arrival. We have given feed back that an information sheet explaining things such as this and the toaster being available for hire would have been helpful as I think there are things available but it's not obvious unless you happen to ask. Another example is that the lounge and pool bar menu didn't have many vegan options but the hotel manager has since told us that bespoke vegan dishes could have been made at request with a days notice. This is good but we weren't aware. During our stay we ate at One80 Restaurant halfway up the hill to Mellieha old town, and also at Ventuno Restaurant at the beach. Both were excellent and would highly recommend. There is also a large water park about 25mins taxi ride away called Splash and Fun, it is half way between St Pauls and St Julians. We visited twice and absolutely loved it. The food there was excellent as well. Perhaps the hotel could look into an arrangement with the water park as I could see an opportunity to run a daily minibus trip there as a paid for excursion, which would be cheaper than a taxi and perhaps with discounted water park entry if the hotel is bringing a minibus full of people there each day - definitely should be able to organise something. Overall, we would return as the hotel was comfortable, clean and the staff were very friendly and accomodating throughout. Some small improvements could make this even better, but I get the impression management are open to constructive feedback and improvements so I think it will gradually get even better over time.