HL Suitehotel Playa del Ingles

So far lovely time, clean all around. Attentive staff especially reception and sun terrace bar. Food is lovely. Nice and relaxing atmosphere. Would definitely come back. Rooms are nice and spacious and fully equipped. We came after restaurant had finished serving and was supplied with sandwiches and fruit. Water and wine in the rooms. Nice touch. Plenty of different spaces for sunbathing, no worrying about getting a bed somewhere.

*Love the hotel +Good variety of food *I think table service needs to be more often when ordering drinks instead of queuing at bar . *Friendly staff *Main pool needs music playing in the daytime. *Need parasols upstairs near jacuzzis *Need hand rails to get on and out of jacuzzis

Good hotel excelente staff, good food , great location

Aquagym Really fun, great music, lovely instructor

Fantastic. Lots of fun. Gentle enough for someone like me with ME/fibromyalgia

14 night AI at the hotel,third visit.We booked a master suite 12 months earlier,as a retirement trip.Firstly the pro’s… and they far outnumber the con’s.Food very good as always,we didn’t bother with breakfast(we ate fruit that we picked up the day before).Never a mealtime when you can’t get good fresh food.Chicken,Steak,seafood,salads etc etc you can’t go wrong.Themed nights always good choices(we particularly enjoyed the music accompanying the Canarian night).Rooftop bar and naturist jacuzzi areas were our favourite.There are so many repeat travellers here(we saw approximately 10 couples from previous visits).On our last visit I mentioned in my review that service was incredibly slow at the rooftop bar at night(no fault of the incredibly hard working staff) just not enough of them(this was rectified this year) a very full rooftop area was kept suitably refreshed by the most hard working and incredibly friendly staff.The MasterSuite was fabulous,sea view virtually floor to ceiling across the whole apartment,large balcony with table/chairs and sun loungers,the hot tub was an interesting one,you had to sit in a very specific place so that you were activating a sensor for the thing to work,also the hot tub pump was air locked on arrival,but can’t knock the service by the maintenance team to get it working,then explaining the sensor situation.All areas of the hotel kept very clean at all times.Sleep quality good with good AC.One negative and it’s trivial really,but I’ve got lots of use out of the running machine in the gym on previous visits(it was out of order all holiday) I asked at reception about this and I wasn’t given a clear answer as to when it would be working again.Smokers were a bit of an issue,both outside dinning area(which there is a designated area) and the rooftop bar,we moved countless times to get away from smokers(Surely a designated smoking part of the bar would be fairer to the majority none smokers).With the World Cup being on there was a good atmosphere on the rooftop,with various countries holiday makers supporting their teams.One other negative-more branded drinks for all inclusive surely.

Good location, plenty of shops around and not far from the beach. Nice chilled atmosphere, the staff are always friendly and hard working. The food was better than we expected, being a buffet style. Room was very clean with plenty of space. Wish we could have stayed longer

The location is beautiful, the hotel is very clean, the food is lovely and the sunset rooftop bar has stunning views. Great place for the price

A fabulous all inclusive break away to HL Suites with my husband. Rooms were clean, comfortable and spacious. Restaurant food was always fresh and the theme nights were great. Always plenty of choice for breakfast, lunch and dinner. The staff worked tirelessly clearing tables and doing drinks orders. The pool areas were clean. Never had to fight for sunbed, towels will be removed before 10am if you put out to reserve. You dont need to anyway, we always got sunbeds in sunny spots. Never felt overcrowded. View from roof terrace is stunning, especially at night when you can enjoy cocktails on the terrace. Evening entertainment we saw were different singers, all very good. We would definitely return to hotel despite the area being a little run down.

Great hotel with an excellent location. The food was very good, the atmosphere was pleasant, and the staff were friendly and helpful. We really enjoyed our stay and would gladly come back.

Absolutely amazing hotel. We have stayed before and stayed at many other hotels in playa del ingles this hotel is by far the best. All the staff great you with a smile and can’t do enough for you service at all bars is great. The house keepers come daily and the rooms are always immaculate. Food is great plenty of options and I am a tad fussy but always found something. It was my birthday whilst away and was greeted in the morning by a knock at the room and a bottle of fizz from the hotel. Well done to all as a hotel ❤️

great trip good hotel with friendly staff. Food also good and decent pools/ sunbeds i

We had a lovely time during our stay. Very relaxing, pools very nice and plenty of sunbeds. Food is nice with plenty of selection. Sunset bar in evening is fantastic with great views. Room was spacious and comfy bed.

Excellent room and food. Fantastic location to stay and perfect for sunbathing and swimming.

Really enjoyed this resort! Comfortable and clean, lovely staff, nice amenities such as the pools, and great food. Would highly recommend 😊

Very comfortable beds and great room with good waterfall shower. One of the swimming pools was wonderful for laps, as described, with the other pool perfect for casual swimming and kept to a higher temperature than the lap pool. It is unfortunate that the pool areas act like a wind tunnel with patio furniture being blown about. The staff are very pleasant and helpful and the food was excellent. What lets the hotel down is the poor bar and lobby area that is worn out, tatty and poorly designed. The light units were full of dead flies and the fake rattan chairs would have seen better days years ago. (See photos) the ambiance was not conducive to sitting and relaxing in the evening and enjoying a cocktail or two. We went out for that pleasure in a nearby hotels and bars. We were very disappointed, in what should have been a comfortable 4 star hotel. In our opinion a moot point if it should even been given 3 stars.

This is our 5th time at this hotel, and this is our first day. After a long day travelling we went out for a drink to see an old friend who plays guitar locally, we deliberately got back for a last drink in the rooftop bar whose hours are till midnight, we were at the bar at 11:40 and told they were closed and refused service. I was asked if i had a band (on my wrist) which i did but wasnt all inclusive- maybe that made a difference ? Such a disappointment from a hotel we had come to love staying at. :( We are already beginning to think this is going to be a crap week. We’ll see…

The hotel was very clean staff excellent especially yury always looked after us with care.

Lovely hotel, smaller restaurant than we have been used to with AI, but the food was always plentiful and a good selection. BBQ and Chicken rotisserie nights were very good. Top floor bar and sunbathing areas were a lovely retreat, very friendly staff who appreciated my attempt at some very bad Spanish drinks orders … never an issue finding a sun bed. Clean hotel, rooms a good size and worth extra for a sea view. Nice location - there are lots of steps to the beach, but there is also a lift (never used it) beaches lovely in both directions. Sea swimming (main reason for location) was good, clear sea with a couple of rough days to add to the challenge. Will definitely return.

We came over the Feb half term break for 4 nights AI. Got a privte transfer from the airport, and it was about a 25 minutes trip. Checked in quickly, purple band for AI, and given a key card each. Our room was 505. Basic but functional, there was a large empty space where a 3rd bed must have been, a chair would have been useful there to fill the space. There was a sofa and 2 coffee tables. 2 single beds pushed together, but that was fine. Managed to get the AC to work properly by end of our break (this was an us issue though!) 1 plug socket and light at each side of the bed, with a little table to put bits. Small fridge, and provided with 1 large bottle of water (that the Sunrise bar on the roof terrace filled for us when needed, he also filled my other plastic water bottles too) Enough storage space for the time we were there, a safe which we didnt use. We had a seaview room, and the view was lovely, decent size balcony got the sun on the afternoon until 6.30pm. No plug socket next to where the kettle set was, but we just moved it to under the TV. Shower was nice and powerful, there was also body wash machine dispenser too. Towels were changed every other day which is fine. Really large mirror great for 2 people getting ready, and a shaving x4 mirror, and could use the shaver plug for my straightners. There was also an adequate hairdryer, but no diffuser/end attached. It was a very quiet room, we heard no evening noise. Food was fine, had everything you needed for breakfast, decent selection of 3 juices, 2 coffee machine (only 1 worked during our stay) Coul get fried eggs and omelettes made fresh.Lunch we had in main buffet restaurant, also good selection of different things and some things weremade fresh then also. Table service for drinks, which came quickly. Buffet evening meal, several show cooking stations, fresh fish, various meats, setaks, etc, were very good, preferred those over the other food, which could be on the cool side, but didnt realise until last night, there is a microwave to heat things up if you want. The deserts I was a little disappointed in as thats what I always ove about my holidays! Ice cream was a bit artificial, and the cake things werent really my thing, but there was fresh fruit. Always really busy by 8, so would have to wait a little longer to get drinks served, but never more than a 5 minute wait, the staff work very hard, just be patient with them, and smile and thank them. Didnt use the pool bar or the lobby bar. The sunrise bar on the roof terrace was where we got our drinks. Limited AI spritis offering, could pay for premium if you wanted to. There were 6 cocktails available, I would say 4 of them were really nice. In plastic cups for sunbathing area, glasses for seated area. Spirits are VERY generous servings, more like trebles, so be careful! We only used the downstairs pool once, which was a decent temp (slightly heated) We mainly used the roof terrace in the nudist sunbathing section, with 2 jacuzzis. Our 1st time, was very pleasant, and peaceful, plenty sunbeds, no one 'reserving' them. Hotel is in a very good location. There is a Spar right next to it, and 2 minute walk to beach, and 10-15 minutes to the various centres/shops, closest bar is Molly Malones (2 mins) Take cat treats with you and feed the strays at the deserted centre near hotel, they will appreciate it. Had a really nice break, Would I say its a 4* hotel? Probably not, but its a good 3*, and is perfectly adequate, we had no real issues, didnt starve, and the hotel was of a nice size, not too big. Entertainment, we saw water aerobics once, there were a few things happening on the roof terrace on an evening, we caught the music quiz, and guitaraist, both which were very good. Staff are all very nice nd work hard. Left little tips at end of our trip. Would we return? Yes