HL Miraflor Suites

We have just stayed at this hotel and wow we have been so impressed! We have travelled to many destinations in Spain and this hotel has the friendliest staff we have ever experienced. Every day we were greeted with smiles and we felt so welcome. The food was great, we are both quite fussy and we always found there were lots of choices and extremely tasty too. The animation team were also excellent, they tried to get people involved but weren’t pushy. They just genuinely wanted you to have an enjoyable holiday. We were also really impressed with our room. We booked with Jet 2 and they only had a standard bungalow available which I was a bit disappointed about as I was hoping to book a superior one. However, when we arrived we were pleasantly surprised by our bungalow and we loved its location in a quiet corner of the resort. We would definitely return to this hotel if we were back in Gran Canaria.

Read quite a few mixed reviews of this hotel but I have to say its been the best holiday we've been on so far. Rooms - we stayed in a standard bungalow with a family of 3 and it was perfect size for us. Two large single beds (pushed together) in a separate bedroom and a sofa bed in the living room for the child. This was perfect as the AC unit was in the living room keeping the kid nice and cool during the heat. Full kitchen set up as well - hob, fridge, coffee machine so if you were half board you could easily cook a meal with pots/pans included. The space outside the bungalow was a fantastic addition, having somewhere semi private to chill out. Theres 3 pools here Kids pool - very good with a slide and a massive splash bucket. Kid loved this pool Middle pool - most activities with the animation team were held here and was big enough to fit everyone but can become abit crowded during peak times Main pool - part of this pool was closed during the first few days of visit but didnt affect our stay whatsoever. All in all, If one pool was abit crowded just move into the next and back and forth. We love having the option of all 3! Best thing about the entire holiday was there was NO SUNBED WARS!!! A very quiet resort with plenty of space for everyone. Every single day we found 3 beds with a parasol. The food was good, abit repetitive as expected but every day there was always something to eat - fresh chicken or fish served. All was very nice Drinks for AI were great, self serve taps for sodas / Amstel Beer / sangria/ red& white wine This meant no queing at the bar for ages! We opted for Sangria mostly every day. When we did fancy a cocktail or spirit we just went to the bar and there was rarely a que (only after entertainment for the evening ended which was expected) Animation team were amazing. They try to get you to join but aren't pushy in the slightest which we've found on other holidays. If you join theyre delighted but if youre not up for it theyre not offended which was so nice! Special shoutout to Paloma who made our daughter feel so welcome at Kids Club! Ady and Nacho were so much fun as well! Entertainment was fab, some nights was live singing or dancing but other nights was the World Cup matches but the team gave out flags and face paints to help everyone enjoy. All in all, a fab holiday with great staff, decent food and unreal vibes!

We stayed in a Superior Bungalow, which was excellent. It was very spacious, located right next to the two pools, and cleaned daily to an acceptable standard. The only downside was that the room wasn't cleaned on the first full day after arrival. The bar was amazing. It felt like a normal bar rather than the long queues you often get at all-inclusive hotels. The bar staff were very friendly and worked incredibly hard. The dining hall is quite small, and while the food was okay, there wasn't a huge variety to choose from. That said, there was always something to eat. The entertainment team were fantastic. They were friendly, enthusiastic, and really tried to get everyone involved. If you join in, it's great fun! The Jumbo Centre is about a 10-minute walk away, and the beach is around 25 minutes on foot. Alternatively, a taxi to the beach costs only around €4. You can ask the hotel to call one, or walk about five minutes to the taxi rank outside the Don Miguel Hotel. Sunbeds were always available during our stay. We usually went to the pool after 9am and still had plenty to choose from, even though only one pool was open. Overall, we had a fantastic holiday and left as a very happy couple. The hotel guests were roughly a 50/50 mix of English and German visitors, which created a nice atmosphere.

Very good resort and value for money. We stayed in the older bungalows and really liked it as it had more of a canarian feel to them. Food was very good, beach shuttle bus was good. Resort is very clean and the gardens are beautiful. Staff are polite and helpful my only issue is they need more umbrellas around the pool area.

Our experience at Miraflor Hotel was great and as 2 girls on our first holiday we felt very safe and cared for by the hotel and staff. The location is perfect with a shopping centre 3 minutes away filled with bars and restaurants which we very much enjoyed. Also has a local supermarket and pharmacy. The atmosphere of the hotel is great, the staff are welcoming and the pools are cold but refreshing and very clean, big shoutout to the animation team who absolutely made our holiday, Nacho, Ari and Vivi were amazing, providing fun games for all and really make an effort to get to know you, also being absolutely hilarious and bringing positive energy in everything they do. We would recommend aqua gym and all of the evening events they arrange. Again massive thank you to them! Our room was very clean, strong air conditioning and our beds were comfy, the cleaners come and bring new towels and clean every day you’re there, the only slight complaint we would make is that when we checked in the cleaner was still cleaning our room, obviously not her fault but a bit of communication potentially needed improving there but was only a minor issue. The all inclusive food was good with a range of options every night and it’s easy to not get bored of as they always switch it up. The all inclusive cocktails came out of a machine when we first arrived and this was a bit of a let down as they didn’t taste nice, however throughout our stay, the cocktails improved when made by hand and you can also have basically any spirit, wine and beer so no complaints there either. Overall an amazing experience and a holiday we will never forget, if you’re thinking about booking this hotel please do they will take amazing care of you!!

Really good we’ll be back. Food was great, way better than your average all inclusive food standard, self service beer on tap, nice air conditioned apartments. Only small issue is walls were quite thin - we could hear our neighbours alarm go off in the morning. Other than that it’s genuinely great (good value for money too), already looking at coming back.

Me and my girlfriend had an amazing time at this hotel the room was lovely very spacious and a beautiful front garden to read or relax. The pool and area around it was perfect for reading ,swimming and sunbathing. For us the best part of staying with HL was the entertainment crew, nacho , arantxa and another girl made the stay very fun. They were all very funny, kind and caring in their own way. They ran through an entertainment plan which included aqua gym and mini games to play which also allowed you to connect with other people staying in the hotel. The hotel was lovely but the entertainment crew made it a holiday worth remembering.

Great little hotel, very clean and nice food, entertainers are great, especially nacho

best entertainment team ever very fun lovely people

As a couple in our late 20s we could not fault this hotel. We arrived early and as our room wasn’t ready, they let us into a shower room to freshen up and start making use of the all inclusive. We stayed in a superior bungalow and it was huge! Very clean and modern. The staff have been nothing but friendly and helpful. The hotel was super quiet (in a nice way) as in we never had to queue for any food or drink. Straight in every time. The food for an all inclusive was actually more than fine! Plenty of choice and was warmer than a lot of all inclusive we’ve been to before. Drinks were great and we love that you could help yourself to a lot of it. Upgraded cocktails were worth paying for. The room was cleaned daily and fresh towels provided for the pool each day with a token card. You can tell it’s in the process of being refurbished as one of the pools was out of use. Even with a pool down, we could rock up at 11am and there would still be available sun beds. All in all, a very good stay and we would return again. Thank you.

Miraflor suites was just what we needed , very welcoming and clean. Food was lovely with some fab fish choices too catering for everyones needs. We went all inclusive and there was plenty of drink choices too with staff all too happy to help in fact all the staff in the restaurants and the bar were so very helpful . The animation team were great too always getting everyone involved adults as well as children. Bryan’s mission , getting everyone in the pool for water basket 🏀 the holiday wouldn’t have been the same with out them … thank you animation team ….

Went with our 3 kids under 5 plus my sister and her husband all of which wr frequent travellers to the canaries. When we arrived I asked to pay to upgrade to a new bungalow but he said not possible and they were all new. I can confirm that we had one of the older ones, it very dated with foul drainage smells and lots of small ants. The most uncomfortable beds. Air conditioning only in living area and the walls so thin it felt like the late night entertainment was playing inside our room even though we were the furthest away. The kids pool closed one day after we arrived, fully fenced off as they said it was unsafe leaving only two deep pools which isn't ideal with 3 young kids. We ended up walking 20 mins most days to the beach. The heated pool was a strange colour with bits of paint floating around. General condition of the pool was poor as you can see by the photos. Music by the pool was uncensored and played the likes of eninem with explicit language blasting. Not appropriate for what is trying to be family friendly. Food was absolutely shocking, breakfast was just about passable with food getting progressively worse. Food either undercooked or overcooked with poor choices. We are in no way fussy and we struggled. Unable to get ice cream outside of lunch and dinner for the kids. I understand some all inclusives this is standard but we couldn't even buy an ice cream without going off site. We paid £5.5k for a week and it's totally appalling for the money spent. Felt like pushing a 3 star at best. We complained to Jet2 and if they offered us to leave we would have in a flash unfortunately the best the hotel would do is a late check out. I even looked up an early flight home. Save your money and go elsewhere. I can recommend the Hd Cristobal across the road which I wish I had booked instead.

Fantastic holiday! The entertainment team - Nacho, Grimi and Logen were all brilliant, as were all the staff. Great accommodation, 3 pools and food was good. It seemed as though we visited midway through their updating schedule as the heated pool really needed a repaint (flaking paint in the pool) and the splash pool was shut towards the end of our visit to be repainted. The bungalow we had was lovely, but a bit dated.

An honest review from a family... book somewhere else. If someone offered us to move hotels, we would have. Similar to other recent reviews, this hotel isn't cheap and you are paying good money for a 4 star hotel. People aren't getting value for money. My biggest issue with this hotel is it marketed/advertised as family-friendly, it feels like its trying to please everyone and it isn't. Re-advertise as young couples and stop trying to be something you're not. It isn't family friendly because; - kids slide pool = freezing - no 'area' for the kids to play - no balls or jumping into the pool! - no snacks - only left over breakfast + burgers and hot dogs that sit there all day. - no ice creams at certain times (standard across most hotels) - can't buy ice creams - lack of entertainment and poor evening shows Arrival / Rooms - Be very careful when selecting a room, I booked through onthebeach and thought I had selected one of the newer bungalow (especially for the price I paid!) but I hadn't. Not the hotels fault and we just got on with it, but double check first! Pot luck if they are cleaned and/or you get clean towels. A 4 star all inclusive with no mini bar is unusual. Entertainment Individually and as a team very very good. However... where are they for most of the day? Activities program is inconsistent, some days 0 games, sometimes 1, sometimes 2. Times aren't as advertised. On 3 separate days they practiced the greatest showman dance on stage. This 'show' is on for one night, why so much time? many kids where watching and waiting for you to play a game. They are very good at their job - move to a hotel that is better suited. Evening shows Show on the first night was advertised as a circus show. Sounds ideal for a family friendly hotel. What I didn't expect was a drag queen in nipple tassels singing the greatest showman. At one point he left the stage to twerk to 2 men. Our walk back to the room was interesting! The only outside show was singers. No acts. Food I felt the food was ok, and the variety was ok, but still be careful. Double check your kids food. They also made some strange decisions, e.g. random tortilla chips - nothing with them? Variety of cheeses but no crackers? Toasties but no machine? Pool Needs a revamp. First 2 days played with a small ball. On day 3 got told no balls?? (it wasn't busy). On day 4 the life guard went around and told kids and their parents no jumping into the pool?? I witnessed a 4? year old jumping into her dads arms, to then be told no more. What harm is she doing? Family friendly?? If you've already booked, at least you know now what to expect.