Hipotels Hipocampo Palace

We tried this hotel last year and loved it so decided to go back. They have since upgraded the hotel and it’s gorgeous but I didn’t think it needed anything doing. The staff are all wonderful, helpful and friendly. The food in the restaurant and service is of a very high standard. There are some shows at night which are good in an outdoor area with a stage and good seating. Pit room was comfortable and quiet the pillows were not the best but the beds were comfortable. The negatives this year were this, they have opened a serenity club for serenity guests only, they pay a premium and have a separate lounge area and upgraded rooms. We found this out in our second day when we tried to get a sunbed at the pool they were marked only for serenity guests. There were around 40 sunbeds empty, just in case a serenity guest turned up. This is an awful thing to do as it was forcing guests to come early and reserve sunbeds but not turning up until later. In my opinion it is very unfair on other hotel guests to block out such a large number of sunbeds. If the hotel sang to do this they should provide a separate section and a separate pool if it’s exclusive and leave the rest to other guests who have booked in good faith. I complained and said I thought it wax unfair, it made no difference, I e mailed reception but they said they could not do anything and agreed they thought it was wrong. Last year everything worked perfectly well, they’re were empty sunbeds all day and no reserving, now the status who has changed there is a problem. Overall we had a good stay but I would reconsider before booking again because of this. Management you need to address this problem!

The staff are so friendly and the hotel is finished to a high standard, our room was upgraded to a suite (compliments of the hotel) and it was amazing! If you are worried that this hotel is still a building site based on other reviews don’t be, it’s finished and facilities are fantastic. You’ll enjoy a relaxing holiday here with the service expected for a 5 star hotel. The spa is worth a visit and kept my teenagers happy, the pool is spacious, you’re not squashed in like other hotels on the beach front and the relaxed vibe is very chill. We stayed B&B as we like to eat out and the breakfast was great with lots of variety.

Have stayed at this hotel on six occasions previously and always enjoyed time there. The hotel was ending a modernisation program when we stayed. Some of the reviews suggested we were heading to a building site but this was certainly not the case. The remodelled rooms are stylish and the overall effect of all works is a cleaner, crisper more minimalist feel. Overall the renovation improves the hotel aesthetic. There were also some minor changes to operation eg no welcome drink, self serve coffee at breakfast but in essence the hotel remains an excellent choice and good value compared to similar. Staff are both friendly and excellent.

We came back to the hotel after having such a wonderful time there last year. I'd read the reports about the renovations still going on but they didn't impact on our stay in any way. The rear gardens are still being finished which meant the entertainment was across the pool bar area. The renovations have been done to a very high standard and the ceiling fans in the rooms are a great addition alongside the A/C. The hotel is immaculate and the cleaning staff keep it that way. All the staff were super helpful, very easy and pleasant to deal with. My only complaint about the hotel is the food, there's an amazing choice of high quality food but it's only luke warm and then there are no hot plates to put it on, so your food goes cold very quickly, might be a health and safety reason, I don't know, but if it isn't, it needs resolving as it spoils the quality of the food. Excellent choice of desserts, salads etc as well. Plenty of sunbeds and umbrellas in a fabulous pool area and no need to go down at silly o'clock to get one, always beds available. I'd definitely return but please sort the issue of being able to get a hot breakfast and dinner and then it'll be worthy of it's 5 stars as currently it's a good 4 star +.

The hotel is still completing renovation so not yet back to five star. Best aspect is the spacious pool area with plenty of deck chairs well spaced out for privacy. Lovely large pool is the best in the resort. The buffet food is good quality and choice. Only update should be pots of fresh coffee brought to table instead of relying on machines (often queues is not 5 star). The rooms are good and we upgraded to a suite but overlooked bare are with construction work. Try to get one overlooking the pool area. The main bar and spa was not open so was no atmosphere in the main hotel. We had to walk across a road to get to our suite. Hotel is good quiet location to walk into the prom and swim in the sea. We played tennis on clay courts but cost is 25 euros. Try next year when hotel is fully refurbished.

Nice Hotel, could do with a couple of microwaves to heat food at your own discretion. Most hotels have this and if the management are reading this then that would make a great edition as other guests said the same.

I was a little nervous after reading bad reviews online, but honestly I’ve had the best experience at this hotel. The staff are super friendly and accommodating. English isn’t the main language here but that’s been no problem at all. The food is exceptional, incredibly fresh, great quality produce and lots of dietary options. I had the breakfast and dinner package and would highly recommend! It’s true there is still some building work (mainly landscaping) going on in the hotel, this didn’t interfere with my stay at all. The rooms are beautiful, very large and full of all the amenities you could need. The cleaning staff do a fantastic job and are very friendly. The whole hotel is spotless. The gym and spa facilities are fantastic. Last night was the the first night for the lobby bar being open and every guest received a free welcome drink. The entertainment over at the pool bar of an evening was great; I also loved the chickens roaming round by the pool, there’s lots of little birds and wildlife dotted around the hotel, it is a very beautiful setting and only five minutes from the most gorgeous beach. If I’m in the area again I would happily stay in this fantastic hotel.

To the Italian guest who handed my purse into the reception today, sincere thanks for your honesty and kindness. This demonstrates the quality of the guests and staff of this wonderful hotel. We are regular guests here and have never been disappointed either by it’s facilities and more importantly it’s marvellous staff. The upgrade to this hotel, since our visit in 2025 is amazing and well worth the minor inconvenience as certain cosmetic work is undergoing completion.

Have you ever booked your honeymoon, paying for a 5 star hotel, and then arriving to find the whole hotel is under construction? None of the advertised amenities are available because, they too are under construction? Yeah me neither, until we went to Hipotels Hipocampo Palace this week. I rarely write reviews but I felt compelled to share this. We were blatantly misled (frankly lied to). When we requested to move to a different Hipotel property in the area we got put into a 3 or 4 star different hotel while still paying our original price. We lost an entire day of our honeymoon dealing with this, logistics and moving hotels. What did Hipotels give us for upending our honeymoon? A complimentary drink ticket and 10% off coupon at their restaurant. Buyer beware when booking here as the website is completely deceiving and off base (at least until construction is complete). However more disappointing was their lack of service and accountability.

Hotel in construction. We received a room with multiple problems what needed to be solved. No warm water, safe not working, tap not working, no patio furniture, no light in the WC and douche, no internet during 3 days, big noices during the whole day. No variation in the food, cold food, insufficient staff in the restaurant. This hotel is not worth 5 stars, I should give it 3 stars. We payed a lot for having received not so much It was our first stay in a hipotel and will be the last one.

lovely hotel very quiet. The buffet restaurant had a huge choice at breakfast and in the evening. Quality ingredients lovely fresh pastries and bread, fresh fruit etc. The evening entertainment was much better than any of the other Spanish 5 star hotel. we missed the Flamenco evening but the other evenings were all music but different genre. We had a suite situated in a separate building across the quiet road two rooms and a bathroom, very clean. I won't comment on the furniture or decor as the hotel closed the day after we left for a full refurbishment.

The best hotel we have been too definitely worth it’s 5 stars. The staff were all so helpful and couldn’t do enough for you especially Victor in the lobby bar who was so good with my grandchild. The breakfast and dinner was absolutely delicious. The hotel was very clean and the housekeeping staff kept our rooms so clean. The staff in the restaurant were very good too. The pool bar was great for a light lunch which was also delicious. We received a very warm welcome from the reception staff also. We can’t wait to return to this hotel.

We have stayed at this hotel on a number of occasions but do not think we will return. The pros:- 1. Most of the staff are pleasant, in particular: Miguel (concierge), Victor (bar), and Iago (pool bar). 2. The swimming pool/swimming pool area. The sun loungers are spaced apart from others which is good for privacy. Cons:- 1. Restaurant. I will caveat this by saying that the breakfast was good. The dinner, however, was not. In our experience, the majority of the food from the buffet was lukewarm at best. Moreover, on a number of occasions, our salt shaker either did not work or did not contain any salt. 2. Laundry service. One day, I saw laundry packages being delivered to the hotel at approximately 1pm. I therefore expected that my laundry would be delivered to my room shortly thereafter by the hotel staff. I phoned reception mid-afternoon to request an update as it was not yet in my room. I was told it would be brought to my room in a hour. There was no explanation as to the reason for the delay. Unfortunately, an hour passed and I was still without my laundry. I, again, contacted reception and was told that the parcel was in the other hotel building. I was told that the parcel could not be brought to me at that time. I was advised that it would take a hour or so. I requested a further update just before 6pm in person at reception. I received my package then. There was no apology. 2. Entertainment. Circus acts, magic shows, and acrobatic shows are not what we expect from a 5 star hotel in Spain. We would have appreciated more traditional Spanish music acts. 3. The selection of ice creams at the pool bar within the locked fridge was very limited and not well stocked.