HG Tenerife Sur

Pool is very cold but air con isn't and only puffs a very soft breeze. Breakfast is a 5 out of 10 so just about doable but not great. Good vibes at night with singers most nights. Shower good pressure and hot. Beds very comfortable. Sunbed wars is a thing with people waiting laying down towels on floor too keep their spot until needs unlocked at 10. Be there at 10 and no issue. All very clean and generally a decent 3 star with great location of 5 mins walk to pasarella center with all the music bars. Safe 19 euro a week so not bad

Absoulty love this hotel come every sept for a month staff are fantastic ,pools are lovely rooms are spacious and modern and the hotel itself is central to everything you need shop ,bars restaurants, beach, market every tues and sun would definatly reccomend great value for money

Just come back from tenerife we stayed in the hg Tenerife sur what a amazing place the staff are so polite and friendly the complex is kept clean appartments cleaned daily beds changed every 2/3 days can not wait for my next stay in the HG Tenerife sur.

Just got back from HG Sur that I booked through love holidays and at first I was a bit sceptical as I have never stayed there but it exceeded my expectations! Rooms were perfect and clean, we stayed in a studio and had our own TV, kitchen, bathroom with a balcony. Pool area was amazing, big pool with a shallow and deep end perfect for kids. Only flaws with the pool area is that sunbeds may be an issue but you will always eventually get one! Another flaw being that there was not enough umbrellas which could be fixed. Hotel was in walking distance to the beach, a row of bars across the road with lots of supermarkets around, taxi rank outside the door and really accessible. Hotel had a restaurant, pool bar, luggage room and its own little shop which was really handy. WiFi only worked near the reception which was quite annoying but worked perfect when you were in range. Overall I would definitely stay here again and would really recommend.

This hotel has lots of pros and cons but some cons just completely obliterate the pros. The rooms are pabelled as having a fan. What they reall mean is a ceiling fan which genuinely feels as strong as it would if a single ant was blowing on you. The internet in our room was very limited and you had to go to about 2 or 3 specific spots to get any. The walls are quite thin so you can hear lots of noise all around (if you were on the sofa bed.) Now onto that sofa bed. The sofa bed is honestly more like a pull out pillow rather than a bed. Honestly can't believe they even call it a sofa bed. Also, make sire if you want to use the tv you can stream from your phone, because you can't connect to the internet on a firestick etc. I rated the service as 3 stars because the bar staff are quite nice but we have heard people complaining about stolen jewelry and watches. On the other hand, the hotel is in a great are, near a few nice restaurants, in a walking distance to the pier and personally speaking, our room has a lovely view of the tenerife streets. The pool is very large, but my only complain about it is that it closes at 6pm.(9:30-5:30 in winter, 10-6 in summer.) The hotel bar is very nice with great staff, decent entertainment, and a nice selection of drinks, with a lovely seating area.

Great base for a long weekend in Tenerife. We stayed Friday to Monday but joined friend (& 1 child) who’d been here Tuesday to Tuesday. We loved the pool - shallow areas & deep areas for kids. The sun loungers get unlocked at 10am & there’s a few people waiting round but it wasn’t chaos for a chair. The umbrellas, however…. They get ‘reserved’ with bags or clothes sat on the base of them early on because there isn’t enough umbrellas to go round & not much natural shade around the pool. The rooms were great - spacious & clean, kitchen amenities if needed, powerful walk in shower & comfy bed & pillows. We were ground floor so had a little terrace overlooking garden/other apartment complex. Cleaner came in everyday to make up bed, top up loo roll & empty bins. I wouldn’t want to stay in the same room again though for the noise. We were in room 145 which happened to be opposite what I think was a staff room because between 7:15-7:45am you’d hear alot of voices chatting & laughing - loud enough to wake you up. On the first morning there was a male & female having a conversation right outside the door, no attempt to whisper at 7:30am. My husband actually went outside & asked them to be quiet. It was never quite so loud the next 2 mornings but the general noise of lots of people having chats still woke us up. They all seemed to leave for 8am but then would be back at 9am right outside the room again. If we were staying a week we’d have asked to move but only had 3 mornings there. On day of arrival there was a room for suitcase until check in 3-4pm & changing rooms so you can continue with your holiday. Same on last day - showers also available. Really well stocked shop on site for snacks & drinks round the pool, or alcohol & food for your room - the most incredible fresh pastries every single morning - lovely breakfast option! Also a cafe on site for alcohol/drinks & lunches like burgers, pizza. Really handy! Then about 10 mins from a bigger supermarket, lots of bars & restaurants. 10 mins from Los Cristianos beach or a little further to Las Vistas - nice prom to walk along of an evening. We are usually all inclusive people but for a long weekend we were very happy with these apartments.

Lovely hotel, rooms are nice and spacious, the bathrooms could do with modernising a bit, think they could do having walk in showers rather than a shower in the bath as for someone that is 6ft 1 my head touched the shower head, could do with more brollies round the pool, staff are super friendly and the pool is great. This is our second visit and would come back again.

On the contrary to other reviews we loved it here. Our room was a great size, the cleaning ladies did a fantastic job over the 2 weeks we were there. We did go down to the pool at about quarter to 10 each morning but that was fine by us. More beds are unlocked at 11 and most days there were still empty beds piled up until early afternoon. The pool bar was closed but you could get drinks and food from the front bar. People were also bringing snacks from a great shop opposite and the site shop. We honestly could not fault it and can’t wait to return. Oh and we did have a little bug problem, completely our fault for leaving the patio door open but reception had it sorted as soon as we mentioned it to them with no bother. Fab place!

Lovely apartments to the numpties and halfwits who use TripAdvisor to complain about the sunbeds, shows how thick you all are complain on here but no common sense to check reviews before booking.

Staff were lovely on check-in. We stayed in room 309 (on the top floor overlooking the road). Room was lovely big and airy with a big balcony. Beds super comfy and bedroom nicely decorated with plenty storage and a wee safe. Kitchen/ dining area and sofa in the living room was clean and well equipped. The bathroom was dated but perfectly functional. Balcony was a nice and big with doors of both the sleeping and living areas and equipped with an airer for drying towels etc. Cleaning staff were in daily and no issues. There are no lifts, which wasn’t an issue for us but noticed a few people having difficulty with the stairs. Pool area is nice and clean although can be difficult to find a sun bed as so many have towels on them but no people in sight, wasn’t a huge problem for us as generally like to be exploring and just chilling later in the afternoon just the last day when we decided to have a pool day. Had drinks in the bar which were lovely but didn’t eat at all. About 10 mins walk down town to the beach and central for lots of food/ drink in evenings. We would return.

Location is good, plenty of shops, restaurants and bars within a ten minute 10 perimeter. Atmosphere of hotel is very keeping yourself to yourself. The sun bed set up is very strange, beds are locked up overnight and released in morning. People put towels on floor where they hope to position their sunbed once they get them. There is no snack bar near pool to buy drinks or snacks so hotel is very lacking there. I am a 63 year old woman with rheumatoid arthritis and I was put on top floor with no lift even tho we had emailed hotel asking for a lower floor before we arrived!! I found this very hard to do and after climbing theses stairs I would go lay on bed for around half a hour to help my heart beat calm down as I felt physically sick, and felt faint!! And it spoilt my holiday worrying about making them stairs. Rooms have no air con only ceiling fans which was fine in june but peak season maybe another matter, and I doubt youd get much sleep

Great location, great apartment & fabulous reception staff - however the Housekeeping department is SHOCKING! Maids who only change 2 beds out of 3 ( on the same day!) & then only change the top pillowcases not the bottom. Didn’t even go into the bathrooms on one day to clean or change towels & when reported to reception - maid came back, changed the 2 beds & brought DAMP towels. Today maid came in - made 2 beds & left the other !! Sheets on king size bed are too small, sink does not drain - other than that - all is wonderful ! Been coming here for years & the Housekeeping gets worse each visit.

Me and my friend have been coming to Tenerife for the past 3 years, we love it here. We thought we’d try Tenerife Sur. Our room was perfect for us with a Beautiful pool view. (Sun bed wars) The situation with the sun beds is absolutely ridiculous, if you don’t wake up before 10:00 you will most likely not get a sun bed, people reserve them using towels throughout the day and hardly even use them. Please be mindful of your personal belongings in your room, I had brought some Birkenstock sandals to wear in the ROOM ONLY. one afternoon I had found that 1 sandal had been kicked under the bed from the cleaning staff the other left by the bed, I thought nothing of it, and thought I’d retrieve it another day, Leaving the other sandal beside the bed. A few days later I noticed the sandal from the side of the bed had gone and looked under the bed to find the other had gone too. We looked everywhere for the sandals but they were not in the room. That leads me to think that had been taken. Again I didn’t wear them outside of the room and I’m pretty sure I’d remember walking barefoot back to the room if I had misplaced them. We did have a safe in our room, but I think anyone would agree it doesn’t cross your mind to put sandals in it. I had informed staff at the front desk and they were nothing but helpful and kind in trying to help me locate the sandals, but unfortunately I believe they are long gone. That situation aside I did enjoy my stay and it hasn’t put me off coming Tenerife in the future.