HG Cristian Sur

Stayed at cristian sur all they wanted was your money air con WiFi safe all to pay for everywhere you walked on the streets dog mess everywhere and rubbish never again 😑

Location was great, central and lots of shops/cafes around. You arrive and are greeted by a lady receptionist who gives you the key and a map with your room number. Took quite a walk to find the apartment and a few flights of stairs, we went up the wrong flight of stairs a few times before finally finding the apartment. It’s not easy to get to if you have mobility issues. We had the 2 bed apartment, was clean and had all you needed. A few areas of the apartment needed upgraded or fixed, beds were very comfortable. The spiral staircase was quite scary for the first few times using it, it feels loose but you get used to it. Used the swimming pools, they were great! The restaurant near reception was also great, ate there a few times. Tried to get the room longer for a late check out, followed instructions from lady receptionist, after following instructions she was very rude and blunt to us. WiFi you pay extra for and can only use the WiFi on 2 devices, no option for any more. So if going with kids this may be an issue.

Ok great location Breakfast really good. Plenty of options choices in drinks etc Internet unfortunately is near the main reception and thats it. No Internet anywhere else, occasionally did get it by the pool. Pool issues luckily for us we only went to the pool late on in the afternoon about 4ish to get a couple of hrs. Loungers r covered in towels also the umbrellas 🤦‍♀️🙈 x Also no air con either in the bedrooms just a couple of fans which isn't great Its standard really the apartments we stayed at. We had two rooms 331/337. Rooms are cleaned everyday. They did a fab job the domestics I had a few issues pool area, Internet & finally which was annoying as there is no communal area for you to get WiFi if u sat late afternoon/evening at the tables you were basically moved on as they wanted paying guests to purchase drinks or food. Which in my opinion was unfair as we were staying at that hotel. Other than that is was okish

Great apartments although could do with a bit updating. Room clean with a big living room space. Bed in living room was what I can only describe as a put out drawer under the sofa. My daughter slept in it and was in pain most nights. The double bed was very comfortable. Didn’t need to go down early to get a sunbed and there was always plenty to go around. Be careful because the bigger pool you can’t use inflatables but there’s no sign so people were buying them and getting told to use the smaller pool. Can’t comment on food as we went out for food. There is a small shop at the hotel that sells sandwiches freshly made at only €3.50 and had plenty filling in. Good location with bars and restaurants around the doors. 10 mins walk to beach. 30 mins to Las Americas. Taxis across the road from the hotel are cheap. Overall a great hotel and would stay again.

Looks nice as you enter but soon goes down hill, go to reception to check in to be told room 304 down the corridor and up the stairs, only to find out it was 6 flights of stairs with 3 suitcases and hand luggage and no lift and no help from staff! Very basic and outdated room, booked for three people and had to make up sofa bed and find bedding for my son, upon finding bedding found a blanket in the cupboard only for him to wake the next morning covered in bites, rang reception to be told to come down we refused and said come to us, they send security guard who didn’t speak English and was no help, showed bite marks and he looked horrified and left. Kitchen was appalling, cooker was worn and couldn’t see anything on dials, microwave was dirty on arrival so didn’t use, cooking utensils and cutlery was not clean. The fridge had no shelves in the door so storage was minimal. Bedding we were given had stains that looked like blood marks, not very nice. There is no air con and each room is provided with a ceiling fan that quite frankly does nothing. Three sockets to plug things in and they were barely attached to the walls. Bathroom was a joke, the bath was big enough for a toddler and the shower well what a joke, had to bend down to wash hair and took about twenty minutes to actually get warm. Sunbeds you have to wait until 10 until they come and unchain them and by then there’s the whole hotel waiting. No pool bar, plus had a corner bar which wasn’t even open the whole time so have to go to the main bar which is in the entrance and have to be fully dressed.

Perfect location, we never stayed at this hotel but it was sister hotel of our hotel across the road. But we used this hotel for our breakfast and spent a day by their pool. Staff were very friendly and there is a shop and a restaurant at this hotel so all needs are catered for

We stayed at these apartments in April 2026 we booked through jet 2 we found the apartments basic but clean there is one heated pool and another non heated pool the sunbeds get taken very quickly as soon as they open at 9am there is a queue and a mad dash! the sun beds are rock hard! We had to go out and buy sun bed cushions they were that bad. Food in the cafe bar is reasonably priced and tasty. We ate out most nights with the mirador strip a 5 min walk away location was good. There were some reports of pickpockets whist we were there be vigilant when walking home at night never walk alone and keep belongings out of site. These apartments were okay for a cheap Easter get away but feel that we wouldn't return.

We booked via easyJet holidays for 3 adults. We were given two one bed apartments side by side which was great. Our apartment had a very modern updated bathroom and kitchen. Comfy beds and a well equipped amount of cutlery and crockery in the living area. A nice big balcony overlooking pool. Housekeeping called everyday except once to change towels and general clean etc. we thought the entire complex was very well maintained. Reception staff pleasant and helpful. We didn’t need air con as it was cool in evenings. I think it would be very hot in summer. The location was fantastic for everything with lots of choices to eat drink etc nearby or a short walk to seafront/ side street restaurants etc. if we return to Tenerife we would stay here again

We’ve just returned from a week’s break over the Easter holidays at Cristian Sur Apartments as a family of five, and overall we had a really enjoyable stay. We stayed in a two-bedroom apartment split over two levels, which gave us plenty of space as a family. The complex is in a fantastic location, with plenty of bars and restaurants nearby, as well as a great supermarket on site, which made things very convenient. The complex also has its own restaurant serving lovely food—it was always busy from morning until late at night, which says a lot about its quality. There were plenty of positives during our stay. While you do need to be down by around 8:45am to secure a sunbed, it didn’t feel overly hectic or stressful. The atmosphere was very relaxed and quiet overall. The staff were all very friendly, with a special mention to the lifeguard at the heated pool, who was particularly welcoming. The pool itself was a real highlight—beautifully heated and perfect for both adults and children. That said, there were a couple of downsides. The lack of air conditioning or even ceiling fans made it quite uncomfortable to sleep at night. Additionally, we unfortunately encountered cockroaches in the kitchen every morning, which didn’t improve throughout the stay and was disappointing. Would we return? Absolutely—but next time we would likely book privately to secure a more modern apartment with air conditioning. Overall, Cristian Sur Apartments offers great value in an excellent location, with a friendly atmosphere and lovely facilities, but there are a few areas that could be improved.

Just got back from the apartments and would never stay there again and I’m not fussy when it comes to holidays! Pros: Fantastic location as we were self catering there were plenty of places we grabbed stuff for lunches. Apartment was cleaned regularly and had fresh towels every other day. Cons: We were on the fourth floor with no lifts and it was a trek going up and down the narrow stairs. Had to pay for Wi-Fi and was about 20 euro for 7 days for only 2 devices! Our room was over the bar so got woken up early every morning when the chairs were being dragged across the tiles whilst staff set up for the day. Night time was horrendously noisy with both adults and children screaming and shouting until gone midnight. Had hot water for showers for about 3 minutes every night and then it ran cold- not good for a family of four! Good luck getting a sunbed! They are unlocked around 9am and there are people waiting around at least half an hour beforehand marking their territory by placing their towels on the ground! We were able to get a couple of beds on 2-3 days but refused to wait at the poolside for them to be unlocked. Large sign said towels would be removed if you reserved a sunbed but never saw this happening. Lifeguard was strict about Lilos, balls and sinkers only being allowed to be used in 1 out of the 4 pools so that was overcrowded. This moves me onto my last con which are the older generation who have bought their apartments. They get the same sunbathing spots everyday but don’t appear until after lunch leaving their sun beds unused the majority of the day. They tie cushions onto the sun beds as they aren’t comfortable- just plastic and give you lots of dirty looks if you dare go in the pool and splash around like you are suppose to use a pool on holiday!

Stayed here in April, decent and clean but a massive flaw is the sunbed situation, not enough of them and we were forced to go the beach most days as we had nowhere to relax. Plenty space for more but unfortunately there was none unless you reserve some at 7am. Elderly people will struggle on arrival taking luggage to rooms as there's no lifts either and stairs are steep if you're on the upper floors. Can't fault the rooms and food but pool area a let down.

A super-friendly hotel with fantastic staff! I highly recommend HG Tenerife Sur in every way. Fresh and clean rooms (the housekeeping staff are incredibly helpful), a great location, a heated pool year-round, enjoyable musical entertainment every evening, and above all, exceptionally service-oriented, efficient, and friendly staff throughout the hotel. We stayed on the top floor with a rooftop terrace and an unparalleled view of Los Cristianos! The head receptionist is absolutely phenomenal and incredibly dedicated to taking care of the hotel’s guests in the best possible way. 5 stars to the hotel and its helpful staff!

I enjoyed the fact that there was 6 different pools ranging from a deep one going down to 2.05 and a medium pool with it's deepest being 1.45 and being very warm compared to the cold pool and a baby pool being very shallow also lots of shops within less than a range between 1-5 minutes unless you take the 10 minute walk to the beach with a plentiful amount of shops and beautiful restaurants and in the dock there is a tunnel leading to even more beach and restaurants all tasting lovely.A few downsides is the reception is next to invisible and at night it's very hard to tell the reception which is a box on the right of the building facing out to the street. now back to goods is there is a grill called The Fox and it serves extravagant foods tasting great relatively cheep but huge and especially trying the jumbo pork chops taking half a huge plate with crackling the size of your palm and tasting so nice. Los Christian sur is a nice big hotel just a bit of a maze in the first part