Hersonissos Palace

I do not understand why this hotel gets such good reviews! Besides many issues with housekeeping, food and location, the worst is that there are so many stray cats struggling to survive right by the hotel property. The hotel does nothing to support their livelihood other than letting guests feed them from the outdoor restaurant. On our first night we noticed a severely injured cat that had apparently been getting worse in speaking with other tourists who did nothing. We asked the hotel receptionist who at least did advise us to contact the municipality without success. Through Facebook we eventually were able to get a local volunteer rescuer to capture the cat, take it to the vets and take care of it for several weeks until it was well enough to be released back onto the streets. At the same time, the rescuer noticed several other cats that had not been neutered, a young pregnant cat that already had 7 kittens and another young adult cat with a growth. All these cats were being fed by tourists next to the hotel and some were accessing the feeding station manned by volunteers, across from the hotel. All vet costs, transportion, food, medication and fostering costs are paid for by volunteers or donations from tourists. Shame on this hotel for not doing more to help these cats and especially supporting TNR. In addition to the animal welfare conditions, we had so many others issues too many to get into in great detail. But a quick summary: 1. Being charged an all inclusive fee for food and drink that were well below par, wine on tap, food that was barely edible to the point we were very concerned about food safety handling. 2. Housekeeping was a bare minimum, hallways had threadbare dirty carpets often lined with garbage bags full of laundry. Our room had paper thin walls that you could hear people snoring through. 3. The area around the hotel is mostly derelict with garbage, debris and run-down areas. Sun-beds are on a grassy area next to the "beach bar" with watered down drinks. Apparently I'm not permitted to recommend another hotel that supports animal welfare so hopefully removing that will have my review accepted.

Amazing location, nice atmosphere, clean rooms, good food, really helpful staff!

Excellent hotel, food great, staff superb, rooms lovely

The beaches are amazing there are many lovely shops and views to Go see and the hotel is close to everything

Wonderful expérience beautiful place beautiful hôtel

I do not understand why this hotel gets such good reviews! Besides many issues with housekeeping, food and location, the worst is that there are so many stray cats struggling to survive right by the hotel property. The hotel does nothing to support their livelihood other than letting guests feed them from the outdoor restaurant. On our first night we noticed a severely injured cat that had apparently been getting worse in speaking with other tourists who did nothing. We asked the hotel receptionist who at least did advise us to contact the municipality without success. Through Facebook we eventually were able to get a local volunteer rescuer to capture the cat, take it to the vets and take care of it for several weeks until it was well enough to be released back onto the streets. At the same time, the rescuers noticed several other cats that had not been neutered, a young pregnant cat that already had 7 kittens and another young adult cat with a growth. All these cats were being fed by tourists next to the hotel and some were accessing the feeding station manned by volunteers, across from the hotel. All vet costs, transportion, food, medication and fostering costs are paid for by volunteers or donations from tourists. Shame on this hotel for not doing more to help these cats and especially supporting TNR. In addition to the animal welfare conditions, we had so many others issues too many to get into in great detail. But a quick summary: 1. Being charged an all inclusive fee for food and drink that were well below par, wine on tap, food that was barely edible to the point we were very concerned about food safety handling. 2. Housekeeping was a bare minimum, hallways had threadbare dirty carpets often lined with garbage bags full of laundry. Our room had paper thin walls that you could hear people snoring through. 3. The area around the hotel is mostly derelict with garbage, debris and run-down areas. Sun-beds are on a grassy area next to the "beach bar" with watered down drinks. If you're looking for a lovely place to stay choose the Creta Maris which helps support TNR, vet costs and food for cats on their property.

Enjoyed our experience here fro start to finish, polite staff and clean rooms, would recommend to anyone.

Everything was great, food,service,hygiene,and the manager. I had a good time and would recommend this place

Everybody is so so lovely and accommodating, great service, delicious food and the manager is so kind! Highly recommend

Very good food, pleasant atmospherew. The restaurant manager, Dimitris, is very nice as well as the entire hotel staff.

Everything is excellent, food , service, room , pool , people they are very friendly, the staff is very polite

The hotel is very nice, the staff and the manager is very friendly. We felt very welcomed the moment we stepped into the hotel. The food is very tasty with lots of options to choose from. The hotel is very close by to so many different shops, attractions and the beach which is very convenient and nice. Would definitely recommend and would more than likely return in the future.

Great hotel, Location- very good close to the strip and can walk anywhere Atmosphere- you have one main pool which gets busy and then the quiet pool where you most of the time will be in the pool alone, very quiet and peaceful Rooms- we did have a twin room but the lady at reception was so lovely she changed us to a ground floor double room, with a better view also! Staff- super friendly, can’t fault them! All lovely and helpful. Food- always plenty to choose from, same with cocktails and spirits We was all inclusive, they also have a beach bar located down the front and it’s all inclusive so you can enjoy that in the evenings. Only downfall from this hotel is the lack of entertainment during the day, if they had some aqua gym or some dancers, or even some music around the main pool this would make it a 5*, other than that it’s brilliant, we was very nervous coming here as the reviews are mixed but I recommended this place, if you want more of a chilled quiet holiday! We will return in the future.

We are staying at Hersonissos Palace for the second time. I first visited this hotel with my mother in September, and I enjoyed it so much that I decided I would definitely come back again — this time with my husband. And here we are! The hotel continues to offer a wonderful atmosphere, excellent service, and genuine hospitality. A special thank you to Dimitris for his warm welcome, kindness, and attentiveness throughout our stay. People like him make guests feel truly valued and are one of the reasons we love returning. We highly recommend Hersonissos Palace and look forward to visiting again in the future!

A nice place to stay. The manager Dimitri welcoming. Great wine.

Let's start with the positives. Location for nightlife is very good, close to the beach. Friendly staff. Very clean hotel. Rooms cleaned daily. Large TV connected to Netflix, Prime Video etc. Water provided in your rooms daily. Know bar on seafront offers the same all inclusive drinks. You can visit once during your stay, you get burgers and chips. The food here is nicer, so well with going. Drinks typical all inclusive. Negatives. Food very average, lacks flavour. However always managed to find something that was okay. . Air con. Limited temperature and air flow very low, even on full fan. Made room quite uncomfortable at times but still okay. Sun beds. Nice beds at main pool but they get taken with towels very early and no one sat on them. Hotel don't do anything about it. Sunbeds on 2nd pool are very worn and uncomfortable. Towels for sunbeds are provided with deposit. Entertainment. They is nothing. No animation team. No activities during the day. No amthopshere. The hotel is dead on an evening, everyone either goes out or goes to bed early. The only entertainment is on a Thursday night. Cretan dancers. Very very poor for a 5***** hotel. Overall the hotel is fine but not 5 *****. It's a 3***. So if you are booking thinking your getting 5 star then please save your money you will be disappointed. But a 3 star you will be happy. We've enjoyed our stay, leaving tomorrow but spent a lot of time outside the hotel which made the holiday more expensive than we were expecting. Hope the review helps.

We have just stayed here. Cannot fault it. Everyone has been very friendly ☺️. It’s a lovely place to stay and we plan to come back again next year. Always clean and tidy.