Heronissos

We stayed here in June 2026. The positives are limited: the location is excellent and the staff were friendly. Unfortunately, that's where the good points end. What they don't make clear when booking is that the standard rooms are not actually located in the hotel itself, but in nearby apartment blocks. I find this completely misleading. If you book a hotel, you naturally expect to be staying in the hotel. This also means that the hotel's facilities are heavily oversubscribed. Getting a sunbed around the pool is virtually impossible unless you're up extremely early, and queues to enter the restaurant at peak times are common. The hotel simply seems to be trying to accommodate too many guests for the facilities available. We paid extra to upgrade to a superior room, but it was average at best. The bathroom was one of the smallest I've ever experienced in a hotel, storage space was severely lacking, and we ended up living out of our suitcases for the entire week. The balcony was also tiny – just about large enough for two people to stand on comfortably. The food wasn't terrible, but the choice was extremely limited. Most days consisted of some variation of pork or chicken, along with spaghetti bolognese and the occasional fish dish. There is an open cooking grill area that appears to be rarely, if ever, used, which is a missed opportunity to add some variety to the dining experience. Families with young children or fussy eaters would struggle, as the selection becomes repetitive very quickly. In my opinion, this is not a 4-star hotel. I've stayed in 3-star hotels that offered a much better overall experience and had better facilities. Sadly, I won't be returning, and I wouldn't choose to stay here again.

The hotel was clean and comfortable, the food was fresh and varied, and the staff always greeted us with a smile. We can’t wait to visit again!

First day and what a terrible experience already. I am not one to leave a negative review ever but feel I need to. I am absolutely devastated to say the least. I stayed at this hotel many years ago with my daughter and have travelled back to this hotel with my partner as I had a great stay all those years ago and was hopeful it would be the same again. On check in we were immediately asked to pay a further €140 if we wanted to upgrade to a better room. We had already booked a room we were happy with - standard room with balcony so didn’t feel the need and declined. We paid the tourist fee and headed to our room which turned out to be what I can only describe as a builders basement room. No balcony and a dirty sink in the corner of the room. We headed back to reception and the receptionist laughed and said we needed to pay €140 for a better room and he wanted this in cash. We refused to do this in cash as we were obviously unhappy and wanted to make a complaint and hopeful to claim any extra back. We booked via loveholidays who agreed this was terrible and tried to contact the hotel direct to resolve or move us to another hotel but the hotel would not answer their calls for over an hour. Eventually it was agreed we could have another room which is also awful but slightly better than the basement, without charge, but again has no balcony and is dirty and dark with no facilities which we had booked. We feel we have been left no option as it is now very late in the evening to be finding another hotel. The receptionist and manager clearly found this all very amusing and said I had obviously not read any reviews about this hotel. This is such a shame as you look forward to your holidays for such a long time, to then be greeted with this as well as terrible customer service - laughing in our faces and just asking for money. This leaves a lasting affect as the bar staff have been friendly but the beginning of this holiday has started so terribly it makes you want to keep any money we would have been paying them in tips each day, to go out every day and stay away from the hotel entirely instead which is what we will be doing. I am hopeful I’ll be able to get compensation as this is not a holiday, and is not anything I would ever book. Definitely not a 4 star hotel.

on arival we were asked if we wanted a superior room. which we had just asked for our standard room, we then were took out of the hotel and walked a couple min away, to cleopatra apartments, this had a small pool and one stair case up to the rooms, we got half way up the stairs and said we wouldn't be stopping here as it is not what we booked! would we be in the hotel we booked if it was a superior room he says nothing n takes us back to hotel we explain to the women she says she did ask. and that it is part of there block we had to pay £150 to stop in a hotel we had already paid for. as a 4 star hotel the room was just standard we had gotten changed into with no good view, couldn't fit on the balcony. the table had cup marks all over and only one chair. no entertainment and staff never even spoke to you when u are walking around. only good thing was the location

Great hotel, best costumer service, nice food and drinks. Rooms cleaned daily and the staff are so lovely, you cannot fault them. I would definitely recommend this hotel and would also definitely come back.

Amazing hotel, food was delicious!

The hotel was spotless, the staff were welcoming and attentive, the food was excellent, and everything exceeded our expectations. We would definitely come back!

Nice hotel staff,food excellent highly recommended.

Excellent hotel! Friendly staff, clean rooms, delicious food, and a great atmosphere. Highly recommended!

Could not fault the location, meters away from restaurants and bars. Friendly atmosphere throughout, and good vibes around the pool and pool bar. A lot of reviews mention the upgraded room for the first night, we knew this going in and asked to see both rooms straight away as we didn’t want the hassle of moving everything over. The “standard” room is nothing close to 4 star, and was extremely dated, the upgraded rooms however were lovely and well worth the €20 a night upgrade. Our room was cleaned every day when requested, and the balcony pool view was a lovely touch. Very understandable why people have been frustrated by this but the price seems to be negotiable. We had low expectations for the food going in, but had no issues. The selection changed everyday (other than the bolognaise which is catered for children). The drink selection was ok, but a lot of the cocktails were not included in the all inclusive package, a lot of which you would expect for a 4 star hotel. The staff were great overall, special shout out to the pool bar staff who were lovely. Overall, you get what you pay for. If you upgrade your room, and don’t expect gourmet food, you’ll have a good time!

We gave the bad reviews the benefit of the doubt, but they weren’t as exactly wrong and honestly overall it was a nice stay but not 4 stars more 3 stars worthy. Food- 2/5 The food is edible mostly. Breakfast: very limited options but if you’re eating it just to be full then you will be fine. The scrambled eggs tasted fishy one day. Lunch: again very basic limited options but better than dinner. Dinner: we struggled to find something nice to eat I ended up eating bread and butter to fill me up. I’m not fussy either so I will just get on with it if I’m hungry but most things were either bland or extremely salty and no flavour. I love cheese pies in Greece but here they were dry and hard. Room- 1/5, 4/5 I have given two ratings, we booked a standard upgraded room online so paid a bit extra to ensure a nicer room. We arrived very late at night and they put us in a very dated uncomfortable room. Like the other reviews said this was in a separate building. There was an aircon machine but no remote, we went down to reception and said “this is not the room we booked, we also have no aircon remote” all he could say was “sorry, I’m the only person in the hotel, we don’t have an extra remote, if you come back tomorrow morning we can look at another room for you” so we came back the next morning and they showed us a couple more rooms that we wouldn’t have to pay for, they were a lot better then they showed us the “nicest room” in the hotel, this one we would have to pay €100 for, we paid the €100 as we felt it was worth it. Pool 2/5- Like every hotel it was sunbed wars everyday, people would reserve the ones in front of the pool super early in the morning so it was hard to get a good spot. Every single sunbed was very uncomfy, they were all mix matched some didn’t even have an adjustable back rest, I think this is ridiculous for a 4 star hotel, there was 3 grass sections and the rest was normal stone flooring. One of the grass sections was like a swamp most of the time because people would walk on there with wet feet. There was lots of bugs around the whole pool because there is way too many trees. The pool bar drinks are disgusting. In conclusion, this is being very picky and aside from the little things we had a really nice stay here, close to loads of restaurants and bars and the staff were mostly welcoming.

Very clean rooms,food prepared on site,swimming pool with bar and covered sitting area by and the sea just on the end of the road. All the staff very friendly and miss Daniela talking all the languages!!!!

Love , love , love Please do not be influenced by negative reviews , I have visited this hotel 2 years in a row and already booked again , the area and location is perfect , car rentals and boats are a stones throw away, air conditioned buses run regularly to everywhere , The atmosphere is relaxing , but also has an amazing upbeat , good music refreshment area , with entertainment a couple times a week , which is wonderful , I paid for a superior room and I couldn’t fault it clean air conditioned , fridge ect , The extensive food buffet open for 3 long services a day breakfast , lunch and diner , I love that this hotel served Cretan food along side an amazing salad selection , and pasta and fries for those that don’t want to try it. I literally cannot fault the selection and presentation of the buffet , That just leaves me to speak about the staff , they are the most friendly Helpful and kind group, from the bar to the reception the food area , all the managers , and the lovely cleaning team that work relentlessly to keep their beautiful hotel looking smart , Nothing is to much for them all they require is a nice polite customer , Thankyou to all of you for making my stay amazing xxx Miss Alexandra ( Ali) room 6

Very good location, right next to the beach and all of the shops, bars, clubs and restaurants. Recommend highly if you want a friendly atmosphere. Rooms were clean on arrival and cleaned every day. Good price for the quality experience we had at this hotel. All staff incredibly friendly and helpful. Would definitely return!!!

We had very lobely time, lobely frindly staff, food ok. Will come back in the future.

This hotel fell well short of expectations. After reading mixed reviews online, I thought they were probably exaggerating, as has been the case with previous all-inclusive holidays I've stayed at. The rooms are okay, but very outdated, even for a lower-end hotel. There was also a significant amount of mould in the bathroom. On arrival, we were told that we would be staying in one of their "luxury" rooms for the first night before moving to our actual room for the rest of the holiday. We were offered the option to upgrade permanently for €100. After speaking to other guests, it appeared that the amount charged varied from person to person, with some paying €120 for the same length of stay. Bring cash to pay the room tax, as the hotel does not accept card payments for this. I'd also recommend bringing something to deter mosquitoes, as they seemed to get into the rooms every night. That's not really the hotel's fault, but it's worth knowing as there are a lot of mosquitoes in the area. The biggest let-down of this hotel, aside from giving guests below standard rooms unless they pay extra, is the food. For an all-inclusive, expectations are never going to be exceptionally high, but here it was practically inedible, especially at dinner. We ended up eating out every evening. The food selection was also extremely limited. The restaurant area was far too small for the number of guests, leading to long queues. By the time you reached the front, many of the more edible options had run out, and they often struggled to replenish them quickly enough. There was a kitchen area built into the restaurant which, in other all inclusive hotels, might be used for fresh cooking stations such as omelettes. Instead, it seemed to be used solely for producing a single tray of pizza that had the texture of cardboard. If they didn't want to offer a fresh cooking service, that's understandable, but the space could at least have been used to provide more food and reduce queue times. Breakfast was acceptable, and lunch was generally edible, with us usually finding something to eat. Dinner, however, was the major disappointment, with much of the food being cold or only lukewarm. We spoke to a couple who had stayed there before us and they claimed the food had been even worse previously. After experiencing it ourselves, I'm honestly not sure how that would be possible. The advertised snack bar should hardly be classed as a snack bar at all. It's simply an area by the pool bar where they put out a small amount of cake. Compared with other budget all-inclusive hotels I've stayed in, where snacks such as chips, burgers, and other hot food are available throughout the day, this felt like another example of cost cutting. It's particularly disappointing if you've been out on an excursion and missed one of the main meal services. Another disappointing aspect of the hotel was the lack of evening entertainment. During our week-long stay, there was only a dance show on the Thursday and a DJ set on the Monday. Unfortunately, we arrived late and didn't manage to see much of the dance show, but the DJ set was genuinely enjoyable and created a good atmosphere. Aside from those two events, the hotel's evening entertainment consisted mainly of playing a selection of music through speakers in the bar area. While this may be sufficient for some guests, it felt very limited compared to other all-inclusive resorts, which typically offer a wider range of entertainment throughout the week. The location of the hotel is excellent. It's not directly on the seafront, but only around a 30 second walk from both the beach and the main strip, which has a great selection of bars and restaurants. This is the main reason the hotel receives any positive rating from me. There is also a fantastic attraction nearby, the Aquarium & Reptile Centre, which is about a 10-minute walk from the hotel. I'd highly recommend visiting it we spent around an hour there and thoroughly enjoyed it. The pool area is modern and well maintained, including the pool bar, which is the only bar in the resort. The area could do with more sunbeds, but space is limited, so there may not have been much the hotel could realistically do about that. The drinks in the all inclusive is okay, my main problem is theres not bottled water available. They offer you a cup to fill up from their outside water machine which gives you lukewarm water which is disgusting. There is plenty of shops nearby which sell water bottles cheap if you are going on excursions to take with you. Maybe not a massive problem but I feel like if you've paid for an all inclusive you shouldn't have to buy any food or drink outside of the resort. If you're simply looking for somewhere to sleep while spending most of your time exploring the local area, then this hotel may be suitable. However, if you're specifically looking for a genuine all inclusive experience, I would strongly advise avoiding it. My rating is based far more on the hotel's excellent location than on the quality of the hotel itself.

The hotel stay was okay few points to consider We had to upgrade (fee) to superior room (comfortable well equipped) otherwise staying in steerage across road not an option looking at the state of it Food inedible caters mostly for large amount of Baltic guests - my advice eat out 🙄 2 hotels feeding 1 small dining room massive ques Pool - clean although sunbeds knackered need replacing as extremely uncomfortable and limited in number Pool bar - staff excellent 👏👏 friendly cannot do enough drinks selection good, chilled music playing, exceptionally clean and tidy well done Location - brilliant short walk into everything you need bars restaurants shops Beach - walk a little further down to avoid heavy shingle and sea ledges not great though for people who have mobility challenges the access definitely needs to improve Travelled as a couple we wouldn't hurry back due to diabolical food offerings

Amazing hotel, food lovely and great staff.

Heronissos Hotel surprised us in the best way. Friendly staff, tasty food and a setting that makes relaxing effortless. Nothing felt forced or rushed just genuine hospitality from start to finish. Can't wait to go back.

Lovely hotel and very friendly staff