Heritance Ahungalla

During our tour of ramanta trail srilanka, we the group of 20 senior citizens from India, stayed with you. Accommodation is really nice BUT food, though reasonably good, does not have separate enclosure for vegetarian and non vegetarian. These should be considered while hosting groups especially from india.

We would like to say a big thank you to our driver, Sampath. He is a very kind, caring and wonderful person. We were very happy with his service and truly appreciated how helpful and attentive he was throughout our stay. We wish Sampath and his family good health, happiness and success always. May he always have enough work and many reasons to smile. 🙏 We highly recommend Sampath's services to everyone visiting here. You won't regret it!! Here is his phone number ‪+94 76 540 2575‬. Thank you, Sampath🤝

Amazing experience! The service was outstanding, and the entire staff was incredibly friendly, attentive, and professional. They went above and beyond to ensure that everything was perfect and made us feel genuinely welcome. The warm hospitality and excellent service truly made our visit memorable. Highly recommended, and we look forward to visiting again!

We had 04 days residential work shop in this hotel. Awesome service and nice staff. Specially Agra & Nethra-Amandi from restaurant are really helpful & friendly & attentive for the customers everytime with good manner & they know what is the customer service. Good & have a pleasant 03 nights 04 days stay at HERITANCE AHUNGALLA !! Thank you all

The moment we arrived till departure, Frint office team lookedafter us well. We asked a room from 3rd floor and everything arranged as expected. Especially Nelka was so helpful. Food was absolutely delicious. Great spread. Great value for money. We will come again

We had our visit on a Weekend and the hotel was quite busy. On arrival the lobby was full of people and we were somewhat sceptical about our stay. However at the very beginning we were welcomed with a very unique way(traditional) and escorted to seat, we were able to understand that the property was somewhat short-staffed, because everyone one was running around. But reception team did not lost the connection with us and kept us inbound with feedback and updates, we were escorted to lunch first so we won't miss it with the time we checked-in. Restaurant was also busy with the same situation. During lunch we were informed our rooms were ready aswell. Rooms were really nice, Even though we had a room on Ground floor, we had a nice sea view also. Amazing gardens and landscaping. My favourite was the second pool which had greenery all around and shades. Our room boy was extremely polite and well mannered also, people by the pool was also helpful. However some areas had some repairs going on. But wasn't a disturbance. With this Stay Heritance Ahungalla has become one of my favourite places in Southern province now. Thank you team Heritance.

Had a Good and Amazing experience, We were late to check-in but, Front desk was very helpful and called us to check ahead aswell. Check-in was done fast and the room was amazing, This is a Geoffrey Bawa property aswell so the building itself is an architectural wonder. All the staff was very helpful and cheerful. Dinner had a nice spread and Breakfast was even more amazing. There was a person from animation team, he was very helpful with our kids and arranged drawing sessions and face drawings aswell. Highly recommend to families with kids. Ladies of the Front desk was also very attractive to our kids and took care of them. Place felt more like a visiting a relatives house than a hotel stay, very warm and kind smiles everywhere and amazing views with Delicious food. Overall had an amazing Stay.

Absolutely brilliant, I have deleted my previous 4 star review and can now say it gets 5 out of 5. The issue’s at the start of our stay regarding the “all inclusive” snack menu and also the attentiveness of the bar staff whilst around the pool area were quickly resolved after conversations with Agra and Miran (they will be great additions to the management team for Aitken Spence). The service from all of the staff at the hotel was absolutely amazing. We had to move room early in our stay due to building works being carried out; Nelka offered us the choice of a Suite or a Luxury room as a replacement, we chose the luxury room because we felt the suite would be wasted on just the 2 of us. Food was faultless and the chance to have a choice from a set menu occasionally was really appreciated. Many thanks to all at reception, housekeeping, restaurant, pool attendants and bar staff. We absolutely loved trying to learn the basics of the Sinhalese language and hope we made people smile with our attempts. Cannot wait to return to our “happy place” and would recommend anyone (especially Brits) wanting a special beach holiday to consider this fantastic hotel. 3rd visit here and it never disappoints.

As an avid traveler who has visited 17 destinations globally and stayed at multiple high-end properties, I expected a much higher standard of hospitality from this hotel. Unfortunately, despite some positive aspects, the rigid and unwelcoming attitude of the front office staff completely ruined our stay. We booked rooms 109 and 110 for a single night on a Full Board (FB) basis on 06/06/2026. The buffet spread for both dinner and breakfast was wide, diverse, and very good. The kitchen team clearly knows what they are doing.Room 109 was clean and the air conditioning worked perfectly.There were minor but annoying maintenance oversights. The shower cubicle door knob was broken, and the TV remote had dead batteries. At dinner, we were guided to a table with incredibly low-back black chairs that made dining very uncomfortable. The outdoor pathway leading to rooms 106–110 is entirely exposed to rain and stays constantly wet. While caution signs are displayed, it remains a slipping hazard. The hospitality from the front desk was deeply disappointing. Right at check-in, before even handing over our keys, the receptionist aggressively pushed us to eat dinner by 7 PM so we wouldn't "overload" the restaurant, and strictly warned us about the 12 PM checkout. It got worse the next morning. At 9:06 AM—nearly three hours before checkout—she called our room to demand we leave by noon, warning us that we would be charged $20 USD per hour if we stayed a minute later. When we asked the front office for a reasonable 30-minute grace period until 12:30 PM (a common courtesy for in-house guests at most reputable hotels),only they granted. We handed our keys over at 12:15 PM, but since our full-board lunch buffet didn't start until 12:30 PM, we were left wandering aimlessly around the lobby, feeling entirely unwelcome. A beautiful property and good food mean nothing if the front-facing staff treat paying guests like a logistical burden. I will not be returning to Ahungalla, and I cannot recommend this property to fellow travelers until management addresses their front office training.

It was a very beautiful and the place is very quite , the food was delicious the staff were very kind especially Miss Agra.💯💯👍🏻👍🏻💖💐💐

No Veg Options in Restaurant, No Space during Breakfast and Dinner. Delayed service while checking in

Review from -Room 205 & 206 Had a truly wonderful stay at the hotel, and the entire experience exceeded our expectations. From the moment we arrived, the staff demonstrated exceptional professionalism, warmth, and attention to detail. I would like to extend my special thanks to Miran Perera and Trileeshiya Thompson for their outstanding guest service. Their attentiveness, professionalism, and genuine hospitality truly which elevated my stay, which today I take time to write this review and they are a great asset to the hotel. The service standards were consistently high, and it is clear that the hotel takes great pride in maintaining excellence through its staff. I would highly recommend this hotel to anyone looking for a relaxing and well-managed stay, supported by an outstanding team. Thank you to the entire staff for making my holiday so memorable. I look forward to visiting again.

Our family Avurudu dinner here was a beautiful lifelong memory. The hotel felt truly festive, with an elegant atmosphere and delicious food. The service was excellent staff were always smiling, and even the public washrooms were remarkably clean. A special thanks to Ms. Nelki for her fantastic hospitality; she ensured everyone was happy and even organized a lovely dance with the staff. It was also great to see the General Manager personally greeting every guest to ensure a top-notch experience. This is the perfect place for family gatherings. We enjoyed every bit of it! Regards From Darshi, Lashan and Thushari

We had a truly wonderful stay at Heritance Ahungalla and are so grateful to all the staff who made our experience so memorable. From the moment wgenuinely welcomed, and every team member contributed to the warm and relaxing atmosphere. A special thank you goes to Mr. Jeyantha (Jey), whose kindness, professionalism, and attention to detail made our stay extra special. We would also like to mention Miran— a promising young man, and we expect great things from him in the future. We thoroughly enjoyed every aspect of our visit, from the delicious food to the engaging activities. Even my wife and I joined in the water aerobics, which added a fun and memorable touch to our stay. It was also a pleasure to celebrate the Sinhalese New Year and take part in the many traditional games and festivities that form such a vibrant and meaningful part of the celebrations. Thank you once again to the entire team for such a fantastic experience—we look forward to returning.

We stayed at the hotel during the 13th and 14th April long weekend, choosing it with high expectations as our previous visits had been very good. Unfortunately, this time the experience was quite disappointing. The hotel was fully occupied, which is understandable during a long weekend but certain basics were lacking. The rooms definitely need better soundproofing. Noise from other guests and loud music was quite disturbing and is something that should be addressed. The AC in our room (Room No. 231) wasn’t working. We complained multiple times, but no one came to fix it. Later, we realized there was an issue with the thermostat. This was quite frustrating, especially given the standard expected from a property of this level. The food was another major letdown. The buffet spread lacked variety and flavour. Across multiple meals, we noticed the same items repeated grilled fish ( Tuna), battered prawns, calamari, devilled fish, grilled prawns—almost identical in every sitting. Even the salads remained the same across all six meals. Desserts too were repeated, except at breakfast. While I understand and appreciate the idea of reducing food waste and sustainability, recycling food in a buffet setup needs to be done thoughtfully. Unfortunately, this felt like mass-cooked food being reused without much consideration for quality or guest experience. I strongly feel the F&B team and Head Chef need to rethink menu planning, variety, and execution especially when catering to a full house. Dining was also not a pleasant experience. There were long queues to get tables, and when asked, the response was simply that the hotel was full and we had to wait outside until tables were cleared. This is not something you expect from a star-class property. If bookings are known in advance, proper planning should be in place whether it’s expanding dining space or arranging alternative setups to manage the crowd smoothly. We could see the stewards rushing to clear tables quickly just to accommodate waiting guests. But dining should not feel rushed. Guests come on holiday to relax, enjoy meals, and spend quality time with family not to feel hurried through the process. This clearly reflects poor planning. It’s quite sad to see how much the standards of the property have dropped. Heritance was once known for being class apart, but this experience did not reflect that at all.

We had a great time staying here at the end of our Sri Lanka trip. In fact, it was extended by a couple of days due to flights being cancelled..... what a place to be stuck in 🤣. The staff were excellent especially Trilishiya who ensured that we had our room for another couple of days ..... I've still got the lucky coin that she kindly gave me and I will treasure it! My partner has a food allergy and the chef walked her through every dish to ensure it met her needs. Absolutely brilliant. What a great setting right by the beach. Thank you so much.