Haydarpasha Palace

We had a great stay at Haydarpasha Hotel overall. The hotel itself was beautiful, and there was a great selection of food and drinks available throughout the day. The facilities were excellent, and we enjoyed many aspects of our vacation. However, there were some disappointing issues. Most of the staff seemed inexperienced, and unfortunately, we felt that we were treated differently because of our background, which gave us the impression of discriminatory behavior. We also had problems with the housekeeping. Our room was not cleaned properly and was often left dirty, which was not what we expected from a hotel of this standard. Overall, the hotel has a lot of potential because of its great food, drinks, and facilities, but the service and housekeeping need significant improvement.

We stayed here on vacation with my son, just the two of us, and we were absolutely delighted with your staff. Everyone was always smiling, kind, and incredibly helpful. Every single member of the team was friendly and welcoming. The restaurant chefs did an excellent job organizing their work, and we would like to thank them for their dedication. A very special thank you goes to the sports instructor, Denize. She truly deserves a bonus! :) The beautiful smiles of the staff, the delicious food, the cleanliness, the comfort, and the convenient access throughout the resort all made our stay wonderful. I highly recommend this place to everyone, whether you’re traveling with children or without. I wish you patience with messy guests and continued success with such an amazing team!

I did enjoy Haydarpasha place with the family... There were afew things that i would like to say that I felt were alittle off but overall the stay was good. SO... The queues for food/activities was at times unbearable...very rude people pushing and shoving in....we did stay when it was Turkey school holidays Therefore over 2000 guests... Cleaning of the room..was hit and miss..bins not emptied/bathrooms not cleaned..if you didnt leave a tip every day for the cleaners you knew about it.... Our check out was at 12pm but our flight was not until 7pm..so we were able to store our luggage and have a shower prior to leaving...but only 2 showers were available to use and that was for crazy amount of people that required them.... Very rude guests around the pool chucking your stuff off the loungers if you was not sat on it for 5 mins lol Kids pool area far to small for amount of kids there.... Beach..I have been to better but it did the job.... Not many shops near unless you want to walk, take a taxi ride which starts at 10 euro for a 12min ride... You can however get free transport to the centre shopping area...just double check that as I never went... On the plus side... Drinks/snacks on tap if you could bare the crowds The entertainment/shows and entertainment staff were absolutely amazing..Pikachu is the man.... All the staff were fab in the hotel..the hotel was lovely.. Would I stay again.. No...the world is to big to stay anywhere twice but I would say go give it a bash and make your own conclusion... Like I said it was good...but just some observations I had....

The hotel was fantastic to look at inside and out. Unbelievably clean all over the hotel. We went with our grandaughters who was 2 and 4. They absolutely loved the pools and spent most of the day there till we literally dragged them out. Rooms was big and spacious bery clean and fridge filled everyday with drinks. Entertainment was fantastic too and the shows they had in the ampitheatre. Food was plentiful all over and the time of day did not not matter you could always get something somewhere. My only gripe is nothing to do with the hotels fault....more the other people at meal times sometimes pushing in and being rude. We we went to sealanya which is literally 5 mins away and a bus takes you and brings you back and you get free lunch there and the dolphin show is fantastic along with the park and water slides and pools inside.

Had an incredible stay. We visit Turkey every year and have to say things the best hotel yet. Planning to book for next year.

Before booking this hotel, families should be aware of our experience. The hotel itself has some good qualities. The rooms are large, clean and comfortable, and the entertainment staff genuinely make an effort every evening. Unfortunately, our experience with the medical services associated with the hotel was very concerning. After our young son developed a temperature, we visited the on-site nurse expecting basic advice and support. Instead, we were immediately directed to an external hospital. The treatment there felt unnecessarily expensive and the doctor was particularly unpleasant to deal with. The entire process left us questioning whether guests are routinely being funnelled towards expensive private medical treatment. What concerned us even more was meeting another couple who had been sent to exactly the same place for an insect bite and had been charged £1,800. When we raised this with hotel management, nothing was done. Sadly, the food and overall service also fell far short of what we’d expect from a five-star experience. Overall, this was not the standard holiday we anticipated.

Would like to say a massive thank you to each and every one of the hotel staff,this is the second time we have visited and we had an amazing experience again, we will definately be returning in the near future x

Everything was lovely. The staff, the food, the amenities, the animation team, the pool areas, the evening shows and the beach with sand and shalow water, perfect for kids. They have a 24h doctor on site, very helpful.

Where do I start? This hotel is absolutely fantastic. Something going on for everyone. We really enjoyed our stay. We stayed for 11 nights. You don’t get quilts but you can ask for one and they bring you one straight up. I love a quilt don’t care how hot it is. Cleanliness the hotel is absolutely spotless it really is nothing out of place. Food faultless something for everyone it was busy so constantly filling the food up we didn’t have a problem. We actually planned to go out a few times but the food was that nice at the hotel we didn’t want to leave. They was cooking meat on the bbq everyday. Also make sure you go see the pasta lady she does amazing pasta. It’s a hotel where you don’t have to get up and get a drink if you don’t want to the lads deliver them on rollerblades great service. I want to mention a few special members of staff that certainly made our stay more enjoyable Tuncoo although my kids didn’t go to kids club he was brilliant with the kids always had a smile on his face dead happy! Hey gurlll. The lady in the restaurant Nadide we named her the pasta lady well where do I start she was amazing she stood every night talking to my boy who’s 11 and loves cooking gave him a few tips for his pasta cooking when he’s home. Everyday he had her pasta it was almost like she waited for him knowing he was coming. Then after the show he went to the patisserie for something as he was hungry again and she was up there chatting away to him. She really went above and beyond and she is a credit to the hotel. Huseyin, Eyup and Ferhat looked after us every night had our table ready with the drinks on everyday same table lovely touch. Little things like this go a long way. The lads who kept us topped up with drinks Emincan and Talip jr thank you so much your both amazing. We wasn’t that bothered about going to turkey the kids wanted to go. I am so happy we have turkey a try we had probably the best holiday we’ve had it really was amazing. You don’t have to go a spend a fortune if you don’t want you can get away with staying on the complex and spend nothing we did go out on day trips a couple of times but there is enough going on in the hotel. Would we return ?? Absolutely looking at 2028! Thanks again to everyone you make the holiday.

Nice hotel ,friendly staff, beech access. Overall really good holiday. Local shops etc 5 minute walk. The only let down for me was the food is very bland. Chicken dry. First time in turkey. I would return but would research local restaurants 1st. We did eat out quite a lot as just no flavour in the hotel food but even then the food was a let down. We ate at one restaurant just over £100 a head and even then just no wow factor. If it wasn't for the food I would certainly return but for me good food is important.