H10 Vintage Salou

Me and my girlfriend stayed here for the second time in this hotel for 10 days and we had an amazing time the staff are amazing and very helpful the food and drinks are great the two pools were great and a great environment team definitely recommend

Great location and close to lots of amenities. About a 7-8 min walk to the beach. Easy transport links to Cambrils, Reus and Tarragona. Busses are cash only! Rooms. Basic but nice bathrooms. Comfortable beds and the fridge is excellent and actually kept things cold! Food nice - genuinely impressed with the food and the choice. If you are half board and want to have lunch instead you can request this 24 hours before at the restaurant. Pools, it’s a shame as lots of people reserve subbed as soon as it opens. It’s not like other hotels where there’s a mad rush but there are entitled and self centred individuals who still reserved the beds. When the lifeguard put a letter on the beds advising them not to do so, the selfish individuals laughed, binned the letter and left the beds for the whole day. Don’t even bother with the roof top pool as it’s always full. The hotel need to sort this to avoid it becoming a laughing stock like other hotels in the area. Entertainment team - lovely and great fun playing the games. Really fun and engaging. Hotel is no smoking but people do so openly on the balcony. There were also instances of lazy people smoking cigarettes at the ground floor pool. I couldn’t believe that no one stopped them! The hotel is accessible for disabled guests and, I’d say is the best I’ve ever stayed at. I’m not in a wheelchair but am mobility impaired and this was so easy for me. I didn’t even have to think about adjustments and that’s a first! I would consider the hotel again but the sunbed issue is a serious turn off and is the only thing that would make me choose elsewhere.

The hotel has a good location and is reasonable tidy. It is well up to date and for most parts friendly staff. The pools and food are good, love the roof pool. Disliked · We had a terrible experience with the night watch, me and my spouse had a night out and checked out the bars and clubs, we came back to the hotel very decent at around between 3-4. We are of different races, I am white and she is black. When we came in, and this being our first night at the hotel, she says hi to the security guard and asked if he needs to see some identification or something, he responded I, the boyfriend could go up to the room but she would not be allowed, she asked again and he stated the same, I figured out what he was on about and when my girlfriend asked why, he just said she could't but I could. I realised by then that he thought she was a corner street girl, and instead of making sure first if she was a guest, he just assumed it. I gave him one chance to back down, but then he just asked us to go to the counter check in and speak to his colleague. We did that and of course he apologised when he realised what the security guard had done. But not deeply and the security guard didn't. When we woke up next day we raised a complaint and we were told they would review this instance with the quality department. But we never got any response, later the security guard gave a sorry excuse, but that was it. Nothing from management or anything. I was truly horrified and my girlfriend didn't really enjoy the rest of the stay at the hotel. So we can not recommend it to anyone of who is of different color than white. You could have done million times better.

Six of us on a family and friends yearly holiday together stayed here for a week, it is a lovely hotel with friendly staff. Cat and Pepe were so good at the daily entertainment, even got us to join in the games which we do not normally do, and singing on the stage in the evening. The staff were all friendly and helpful, special mention to Joy as well as Cat and Pepe, she was always smiley, Joy was a joy in fact.

Hotel 10 Vintage Salou A couple 17 – 27 June Positives: Comfortable bed. Air con fabulous. Clean bedrooms (albeit room was not cleaned until about 4.30 in the afternoon, one day it was missed but the housekeeper came back and immediately sorted it). We were in the hotel for nine days, in that time the sheets or pillowcases were not changed, at home my bed linen is changed weekly (every 7 days). Negatives: 500 rooms I guess, 18 parasols (some of these reserved for disabled) Parasols We had to queue each day for a parasol, which was essential because my husband had recently recovered from skin cancer on his head. Never for one moment did we think this would be an issue. I agree that beds should not be reserved if the clients are going out for the day but if you are going to breakfast surely that is acceptable. My husband and I did not have breakfast together once. Notices were put on the beds and one day all the towels were taken off the beds (I guess due to the recent case where a client sued the hotel chain for not having enough beds, not my fault!!!). Bar staff: Definitely need an up-to-date course on customer care and service. Attitude problems, especially one member of the bar staff (should I name her) that was difficult as all the other bar staff had name tags, this individual did not until the last day of our holiday mmmm. Heard a few clients’ complaints about her attitude. I think, perhaps, if you are that miserable in your job you should try another one (not customer focused). I asked for a glass of ice to take to my room I was informed “the ice machine was broke” then said it was only for service. Perhaps that should have been explained to me, company policy there seems to be a lot of that at this hotel. Do not fob me off with saying the machine is broken, really. The day after a notice appeared on the bar that no ice was available unless in your drink that you purchased. However, there was one waiter, (the one who served the food in the bar who seemed to be in any way happy and there to help). Other than him we felt as if we were an intrusion into the bar staffs’ working day. Also Ana in the dining room was very welcoming and helpful. Overall experience: Absolutely dire, we felt the most unwelcome we have ever been in any establishment we have ever attended. The rooms need an update. The reception area is beautiful but does not expand to the other areas in the hotel. The outside shower did not work, none of the men’s urinals at the pool toilet worked. Advertised as an Adult only hotel, on one occasion I am sure the clients were not 16 years of age more like 14. No British tv except for one news channel (when I asked at reception was told, with a smirk on her face that was it in other words “like it or lump it”). The entrance to this allegedly 4-star establishment is the smoking area, the sofas are old and torn the ashtrays were full to the brim, no choice but to pass as this was the only entrance. The drink measures were tiny, unusual for Spain unless this is because of Brexit. Definitely definitely not a 4 star hotel more Premier Inn. Should be downgraded to 3 stars at least. Potters bar across the road from the hotel was a life saver. Staff fabulous enjoyed a great evening, full of fun and welcoming attitude. Take note Hotel 10 Vintage Salou.

Just home from H10 vintage lovely hotel very clean lovely staff not enough parasols was only 14 we didn’t get to stay around the pool as not enough shade the room was nice but as it was so hot and our room got full sun the air conditioning won’t go lower than 23 degrees the maintenance man said we had the hottest room he did say he would see if he could get us moved but we didn’t bother this hotel also has no smoking or vape in rooms or balcony for any smokers

A lovely hotel centrally situated in Salou. Very efficient reception staff, nice room with small balcony, bathroom and huge, comfortable double bed. Took half board with dinner exchanged for lunch on a couple of occasions. Bar and restaurant welcoming and view from restaurant across swimming pool lovely. Prices for drinks very competitive, food at all meals varied and good quality. On leaving, I left a valuable item in the room by mistake. The staff telephoned me to inform me of the issue but I was unfortunately, by that time, checked in at the airport for my return flight. They did, however, liaise with me and packaged and labelled the item so that I could have it couriered back to the UK. Lorena deserves a special mention for this as she communicated promptly and efficiently by email with me. The customer service was exceptional. I would highly recommend this hotel.

Another great stay at the hotel, lovely clean room, friendly staff and good choice of food. I've seen comments about the rush for the pool, which amuses me everyday, people start queuing at 8am, yet after the 9am opening rush there are still plenty of beds available. All booked for next year, already looking forward to it

Stayed here a few weeks ago. Short transfer. Arrived at the hotel early. Was able to leave the luggage in the luggage room and head fir the beach, which was a 15 min stroll up the road. Was able to check in early at 2.00. Pool view room with a comfy double bed each, lovelypillows. The room was small but adequate. Could have done with a chest of drawers. Nice walk in shower but lighting not great for doing make up. Could have had one of those magnifying mirrors. Great cocktails at the bar and prices very reasonable €8 for a cocktail. Food was ok. Not a great deal of choice but managed to find something nice to eat and was well managed. Loved the free water machine. I bought my reusable cup which kept the water cold. This saved buying plastics. As others have said, there is a lack of parasols and people regularly put their towels down early and went off out for the morning and came back after lunch. There is also a small pool on the rooftop. Nice to go up in the late afternoon. Great views. Although not always to my taste the entertainment was good and really varied in the evening. Its the best ive seen in a hotel. The staff are very friendly and happy, creating a relaxed atmosphere. There are lots of areas to sit and relax around reception on comfy sofas. Great location. With lots of shops around. Felt safe walking around.

Staying here currently. Hotel is lovely, main pool is small for the size of the hotel but is amazing, so refreshing in this current heatwave! There is a lovely roof top pool too but always busy and only limited number of beds available. Rooms have been refurbed but are in need of some fine detail cleaning and better finishes required overall would greatly improve them. No complaints about the staff, they are all pleasant and welcoming. First time in an H10 hotel and would absolutely stay in one again in future

I am writing this review out of frustration after my experience at this hotel. Never in my life have I had to queue just to get a parasol. The hotel has a large number of rooms but only around 15 parasols available, leaving most guests with no escape from the direct sun. This is simply not enough for the number of people staying here. This morning, while guests were patiently waiting in the queue for the pool area to open, one of the lifeguards walked to the front of the line and began placing notices on the window stating that under no circumstances were guests allowed to reserve sunbeds and that any towels left unattended would be removed. He then made a loud announcement to everyone waiting, reminding guests that sunbeds could not be reserved. What I found particularly disappointing was that this announcement was made only in English and not in any other language, which gave the impression that English-speaking guests were being specifically addressed. Ironically, when approached with questions in English at other times, he has often said he does not understand, despite having no difficulty making this announcement and giving instructions in English. What has made the experience even more frustrating is the inconsistency between staff. One day can be completely different from the next depending on which lifeguard is on duty. One of the lifeguards enforces the sunbed policy far more strictly than others, including closely monitoring how long guests are away from their sunbeds. I understand and support the hotel's policy against reserving sunbeds, as it is intended to prevent guests from leaving towels on beds all day without using them. However, in every other hotel I have stayed in, guests are allowed a reasonable amount of time to collect food, use the toilet, or visit the bar without losing their sunbed. On several occasions, this flexibility did not appear to be allowed, creating unnecessary stress and making it difficult to relax by the pool. I also noticed what appeared to be inconsistent enforcement of the policy. On more than one occasion, I observed towels being removed from sunbeds used by British guests, while towels left on other sunbeds by guests who appeared to know the lifeguard remained untouched in what seemed to be similar circumstances. Whether intentional or not, this created the impression of a two-tier approach to enforcing the rules. If the policy is to be applied, it should be applied consistently and fairly to every guest, regardless of nationality or familiarity with staff. The issue is not the existence of the policy but the way it is enforced. The repeated announcements, the close monitoring of guests, and the manner in which instructions are delivered create an atmosphere that feels unnecessarily tense around the pool. A more courteous and consistent approach would make a significant difference to the guest experience. The hotel may wish to consider providing additional customer service or conflict management training to ensure rules are enforced professionally and respectfully. Unfortunately, raising these concerns with the hotel reception made the experience even more disappointing. When you try to discuss the issues, your concerns are dismissed, and any criticism of a member of staff was met simply with the response that "it's hotel policy." While I appreciate that staff are required to follow hotel policies, I would have expected concerns about the way those policies were being applied to be listened to and taken seriously, rather than dismissed without any meaningful discussion. In complete contrast, the other lifeguard who covers on his days off is outstanding. He is attentive, friendly, and always greets guests with a smile. Nothing is ever too much trouble for him, and he treats everyone with respect and kindness. The difference in atmosphere when he is on duty is remarkable. Overall, the lack of parasols, the inconsistent approach to enforcing the sunbed policy, and the dismissive response when concerns were raised with reception have been the most disappointing parts of my stay. I hope the hotel addresses these issues by providing enough parasols for its guests, ensuring all staff apply the same rules in a fair, respectful, and consistent manner, and taking guest feedback seriously.

The hotel was very clean throughout our stay, including the rooms, which were cleaned to a good standard every day. The rooms were comfortable and well-equipped, with air conditioning, a fridge, and a free safe, all of which were appreciated during our stay. However, there were no drawers in the room, which meant we had to keep most of our belongings in the wardrobe, making it difficult to keep organised. The food was excellent, with plenty of choice and consistently good quality every day. Most of the staff were attentive, friendly, and worked hard to make guests feel comfortable. The biggest issue was the sunbed and parasol situation. With only around 18 parasols available for the entire hotel, guests had to queue from 8am each morning in the hope of securing one. Having to line up and then rush to claim a parasol is unreasonable and takes away from what should be a relaxing holiday. The morning rush for sunbeds and parasols could also be managed much better. Although guests queued from 8am, once access to the pool area was opened it became a race to secure a bed and parasol. This was particularly unfair for older guests or those with limited mobility, who may have been at the front of the queue but were unable to move as quickly as others. A simple solution would be to have a member of staff control entry to the pool area and allow guests in gradually, ensuring that those who had queued first were not disadvantaged and making it safer and fairer for everyone. The lifeguard regularly placed notices on sunbeds when the person who was using them went to get food stating that beds could not be reserved and that any unattended and they could be reclaimed. While this rule is understandable in principle, its enforcement appeared very selective. On several occasions, I witnessed British guests receiving notices on their sunbeds, while Spanish guests were able to leave theirs unattended for much longer periods without any action being taken. This inconsistency created the impression that different standards were being applied depending on the guest. The entertainment team was very mixed. The female member of the team was professional, friendly, and engaging with guests of all ages. Unfortunately, the male entertainer had a very different approach and often created an atmosphere more suited to an 18–30s party holiday, which wasn't appropriate for all guests. Overall, we enjoyed the excellent food, clean facilities, comfortable beds, and well-equipped rooms. However, the lack of storage space in the rooms, the shortage of parasols, and the inconsistent enforcement of sunbed rules were significant drawbacks and would make us think twice about returning.

The hotel is clean and the rooms are comfortable if a little snug. The reception did look very comfortable if that's your thing. We didn't spend any time at the pool but the sun terrace on the roof is nice. The breakfast is decent with plenty of options, we stayed half board and the dinner was OK but not great. We only had Dinner twice during our week, we ate out most evenings. The staff are unobtrusive but there when you need them and the hotel is a 5 - 10 minute walk from the beach which is lovely.

So we stayed here last week, booking a half board stay. This has been the best H10 we have stayed in. Reception staff were professional and helpful. In fact we can not fault any member of staff, they were all lovely. Antonio in the buffet was great with the eggs and omelettes done properly. Rosi on the service side in the buffet was especially friendly and always smiling. The food was very good at breakfast and dinner - chicken n mushroom pie and apple crumble was spot on. Although the hotel was busy, there were plenty of sunbeds, plenty of tables to eat, and the service was good. Our pool room view was great. Reception had noted that we had asked for a top floor, and this was the first hotel in years that actually did this. Well done for the attention to detail. The room wasn't large but it was adequate for our needs. The bar wasn't expensive and the smoothies were great. Cleaning staff were once again very good and cheerful. In fact the staff were more cheerful than many of the guests who were on holiday🙄. We had a lovely time, the resort was lively but there were some classy places to drink. We will be revisiting this hotel and hopefully room 552.

We're just back from a wonderful week at the H10 Vintage Salou. Its clean, spacious and stylish and a stone's throw from the beach and resort centre. We had a standard room which was spacious enough, lots of wardrobe space and really comfy beds...we slept so well! We didn't get the sun on the balcony in the day due to us being at the back of the hotel but we overlooked a quiet little park and did get the sun in the evening when it was still really quite hot. Housekeeping visits daily and will come back if you are in still in the room in the morning. Staff lovely, food pretty good for a buffet style...lots of variety on offer and menu changed daily. Fun evening entertainment, although not sure it was all totally catered for the older clientele the hotel tends to attract! Seats were full every evening however; you'll need to sit down by nine if you want a table outside! Bus stop and Visitor Info just across the square...Barcelona, Tarragona and the prettier, quieter resort of Cambrils are in easy reach...buses are only a few Euros per person. Thanks Vintage Salou!

Such a wonderful hotel! Really couldnt find fault anywhere. Food, service, cleanliness all excellent. Lovely decor - so tasteful. Particular shout out to Carmen and the team at the bar. So polite and v helpful with my basic Spanish. Always cheerful. And wonderful Blanca, Rosi, Anna and Paloma in the dining area. They were especially kind, funny and efficient. Of course we'll come back! Thank you xx

Fabulous holiday hotel and the location is great short walk to the beach bar and restaurant, the only thing to complain about is when l asked for a cup of ice to take to our room the bar man was very rude and made it very uncomfortable for us very disrespectful and very disappointed with the way he handled the situation omg it was only ice we asked for 🫤

H10 club members and we booked a superior room so received many benefits because of this Exceptional room with sun beds on the balcony which we used every day during the afternoon, well appointed bathroom, 2 double beds and cleaned exceptionally well by hard working chamber maids All staff from Lin on reception through to all restaurant staff were so welcoming and helpful. The food was delicious, the drinks inexpensive for a hotel and efficiently served and tables cleared quickly We didn’t take part in daytime animation so cannot comment but evening entertainment was good. Salou has so many parts to investigate, a shopping street and fountains around nearly every corner. The promenade is ideal for walking in the evening and there’s a craft market every night near the harbour Markets in Salou on Sunday and Cambrils midweek are roughly the same smallholders Local bus cost us €2.20each way to both Cambrils and la Pineda which are both well worth a visit We did not encounter any problems with the bio metrics for non-Europeans but Reus is such a small airport and extremely well run.

Stayed for the 2nd time, & loved it again, hotel is lovely, clean & rooms are spacious, food was a bit hit & miss on some days, but always found something, the chocolate fountain was to die for, just wish they'd put it on more than once a week, pool areas were immaculate & no running for sun loungers, there was enough to go around, rooftop pool was also immaculate, & always found a lounger, the only problem was the parasols, they're too big, if one person puts it up it covers 4 beds 😂, no smoking on the balconies I wasn't happy about, but I met the most fantastic people in the designated smoking areas, who I wouldn't of if the ban wasn't in place, other than that we had a great time, we're back in September

Hotel is in a great location a short taxi from the airport and is close to bars, shops and 5 minute walk to main strip and beach. It is also in a great location to go to other nearby towns or easy access to the buses/trains for trip further afield like Barcelona. Hotel itself is a lovely, modern clean hotel, that is well maintained and looked after. It has a lovely welcoming reception area and most of the receptionist are very friendly and helpful and go out of your way to attend to (especially one called Diana) Rooms are good enough size with a good sized bathroom, you can hire a kettle if you wish and they have hairdryer and toiletries provided, air con works great so room nice and cool when coming in. Restaurant for breakfast/lunch/dinner has a nice area where you can sit outside, it has a good selection of hot and cold foods for you to choose from, I understand that some might not always like everything they see, but there is a variety for everyone and you will always get something you like. The waitresses work very hard to clean up and look after you with drinks. The main bar area also sells food, it has a nice choice if you are looking for something in the afternoon, they also have a good selection of drinks and make lovely cocktails that are well priced. The bar staff/waiters work also very hard and are very nice and friendly, especially Danny, Jonathan and Joel, they were great throughout our stay. The hotel has two pool areas a rooftop pool with a bar, if you are looking something a quiet and a main pool area if you want a bit of everything. The main pool is a good size it opens at 9am if you want a parasol maybe go at about 8.45, there is a slight que but it’s not a stampede by any means. The lifeguard is friendly and funny not like in some hotels where they wouldn’t even look at you unless you spoke to them. The entertainment around the pool has something for everyone from aqua aerobics, shooting, fun games and bingo, Arian is such a lovely friendly guy who works very hard throughout the day to keep the guest entertained and having fun, he is great at what he does especially as he is on his own we had a great time with him, he also went out of his way in his free to help us with place/trips that we were looking to do outside of the hotel. Over all we had a great experience in the hotel and will definitely return.