H10 Playa Meloneras Horizons Collection

Beautiful complex with beautiful and large swimming pools, spacious rooms with terrace or balcony, very extensive choices for meals and also for drinks with A brands, a few very good shows in the evening

We have been coming here for many many years as we love the hotel and are now Platinum status BUT this time there were a few things we didn't like. The orange juice at breakfast used to be from freshly squeezed oranges but not this time, it was so watery. The food choice was good but not as good as it used to be. I like to warm my plate in the microwave when I have hot food, this hadn't been cleaned for quite a few days as there was the same spilt milk dried on the turntable everyday for several days. It is disappointing and discourteous that some diners cannot use the tongs provided and prefer to use their fingers when helping themselves to food, putting the ice tongs in the actual bucket of ice instead of on the rim of the bucket at the pool bar. This is not hygienic. Also that shorts and inappropriate clothing is worn in the dining room on an evening by men and women. If your hotel set rules then they should be adhered to and policed. These type of people should maybe go to 3* hotels for their holidays. It is such a shame.

Just had a very enjoyable four night stay at this wonderful hotel, my first time here, though definitely won’t be my last. Service from everyone was fantastic, friendly and professional. Would especially like to mention Cora on reception who checked me in and then facilitated a room change on my second day and even arranged for all my possessions to be moved for me. I would highly recommend upgrading to Privilege all-inclusive, benefits include a private infinity pool and chill out lounge with complimentary free-serve bar, a second lounge next to the disco. Main advantage though is the dining; 4 à la carte restaurants for dinner, breakfast in Gaudi and lunch at Naturalia (the garlic prawns are a must have!). Dining at all was of the highest quality and really made for the best experience. Teppanyaki at Sakura on the last night was very entertaining, food was excellent and a great experience. Hotel has beautiful grounds and wonderful design. Room was very nice, clean and well appointed, about half a dizen usb charging points, well stocked and daily refreshed min fridge, nice Rituals products and daily turn down service with a couple of Lindt chocolates. Plenty of pools and lots of lounging areas, including Bali beds. Is on the edge of the resort, though is a very nice 15/20 minute stroll along the very nice and well maintained promenade to the bars and shops at Meloneras and the lighthouse. Just a few minutes past there is a lively sandy beach and the dunes which are worth a visit.

Fabulous hotel , great rooms and wow wow wow amazing food. The exceptional hospitality of this hotel was second to none. We had the most amazing experience and the staff were fantastic. Very friendly.

Room was very clean and spacious. Staff were very helpful and friendly. Pool area's amazing.

Let’s start wit the con.s Wasn’t easy to get a drink at the main bar.don't think they like people sitting at bar pro,s This hotel ticks every box. Location out of the gate onto a spotless boulevard on the sea wall 20 minute liesurly walk to shops bar and restaurants We upgraded to privelidge package worth every penny .you can eat alacarte breakfast lunch & dinner The staff are exceptional in whatever they are doing every one of them a credit to themselves. The food in the restaurants are of a very high standard. Drinks are branded not your normal cheap all-inclusive rubbish. This hotel is absolutely spotless. Pool and outdoor bar areas excellent. We will definitely be back soon

We have just returned from a one-week stay at H10 Playa Meloneras Horizons and had a fantastic holiday. Overall, we really enjoyed our stay and would definitely recommend the hotel. The rooms were spacious, spotlessly clean and nicely decorated. The beds were two singles pushed together, but they were very comfortable. The balcony was a good size and, by the looks of things, every room has at least a pool view with a partial sea view, which was a lovely bonus. Both pools are a good size and the pool areas were always kept clean and tidy. Despite the hotel being very large, it never felt overcrowded. There was no rush for sunbeds, we were able to go down after breakfast around 9–10am and still get a good spot. It was also good to see the hotel enforcing its no-reserving policy, with staff removing towels that had been left before 10am. The food was very good, with plenty of choice throughout the week. We were also impressed with the all-inclusive drinks. It was great that branded drinks were included, and beers at mealtimes were bottles of Estrella. The cocktails were also really nice, especially those from the evening bars. The majority of the staff were friendly, welcoming and always happy to help. The evening entertainment was excellent, particularly the Queen tribute band, and the lady and gentleman doing the circus type act. There are just a few small things that we think could make an already great hotel even better. Some low-level background music around the pool during the day would create a nicer atmosphere, and a few themed nights in the main buffet restaurant would add a bit more variety. We also thought the snack bar opening hours could start a little earlier, as it currently opens from 4:30pm–6:30pm. Cushions on the sunbeds would be a nice addition, and the gym could do with being cooler and having more working treadmills. The cocktails at the pool bar were a little inconsistent, as some staff seemed to rely on the a machine rather than making them properly, which affected the quality. We also felt it was disappointing that the all-inclusive ended at 12pm on checkout day. Although a lunch voucher was provided, which was appreciated, we had to pay for drinks until our 7pm transfer, despite not arriving until around 11pm on our first night. Finally, we did encounter one member of staff at the Tropical Bar during the day who was quite abrupt and seemed irritated when taking drink orders, although there was no queue. Overall, these were only minor points and things that could make the hotel even better, rather than complaints. We had a really lovely week, thoroughly enjoyed our holiday and would happily return in the future.

Super Hotel . Spotless. Excellent Restaurants with exceptional food and service. Very relaxing . Fantastic facilities.

Very friendly staff, especially the cleaners and bar staff they were amazing. Really nice views of the ocean, plenty of different places to sit throughout the week, very relaxed area with a few bars around too and nice walks. Food and drinks were really nice and diverse so something for everyone. Very pretty hotel with lots of plants. Rooms were very nice and cleaned very well. A good spot for any group or age, plenty of older and younger people all enjoying it. Amazing overall thank you to all the staff !!!!

Excellent hotel and food on the whole was good however the service for drinks at times was slow and depending on who you got making the cocktails depended on what the quality was like. If they were just a bit better on the drinks I would have give 5 not 4

We returned from our 'happy place' last Saturday and it didn't disappoint. The evening entertainment was the best we've ever had The chill out, rattan area now has a singer/saxophonist every evening that adds beautifully to the ambience. The grounds are extremely vast, this should be taken into account if you have mobility issues, however, they are kept to fabulous standard. The food is impressive with an amazing selection and the staff can't do enough for you. I'm unsure whether Privilege is worth the extra money. The additional restaurants are wonderful, but it is my understanding that branded alcohol is available for all grades and in fairness, the luxury sunbeds are plentiful for all guests. The 'Privilege' area at the front of the hotel has been situated by the children's play area, so not ideal and the exclusive one on the higher level gets a little crowded, therefore, we tended to select one of the amazing loungers situated around the hotel but in a quiet area. There were plenty of options. Staff are amazing. I normally take names, but on this occasion, didn't. The spa is beautiful, however, the gym does lack powerful aircon but has adequate equipment. There is a great promenade adjacent to the hotel for runners/walkers that leads to further restaurants. My only real nag (and I feel this is with H10 in general), I have never been afforded the luxury of keeping my room on for longer but we were allocated 45 minutes in a room to freshen up before leaving. If you are unsure whether to book. Do it.

We’ve just returned from a fantastic stay at this hotel with our family and young baby (one year old) , and overall we had a wonderful experience. The hotel truly deserves its 5-star rating. The facilities are beautifully maintained, the atmosphere is lovely, and the staff were exceptional throughout our stay. Every member of the team made such a fuss of our baby and went out of their way to make us feel welcome and comfortable. Their friendliness and attentiveness really made our holiday special. Breakfast starts at 7:30am, which worked well for us, and the food quality was excellent. The only area where there may be room for improvement is the timing of some of the dining options. Lunch in the main restaurant begins at 1:30pm, afternoon snacks are served from 4:30pm, and dinner starts at 7:00pm. For families with very young children, slightly earlier serving times could make meal planning a little easier, particularly around bedtime routines. That said, this is a minor point in what was otherwise a fantastic stay. The hotel, facilities, and staff were all outstanding, and we would happily return in the future - especially when our little one is a bit older. Thank you to the whole team for making our family holiday so enjoyable.

Second visit, can see a slight deterioration in rooms where some TLC needed particularly in the bathroom. Tiles getting old and need re-grouted and awful smell of drains (was same in courtesy room on last day so seems to be wider issue). Breakfast lovely, lots of choice. Dinner good too albeit as a vegetarian I struggled more. Infinity pool lovely - would be better if the hotel done the recycling crushing early or later in the day as the noise does spoil the peaceful setting. Staff are all really helpful and friendly with the only issue (which we experienced on last visit also), being a few rude female waitresses at dinner - not sure if more senior as wear black blazers. The hotel offers no complimentary water in the evening despite it being plentiful at breakfast - need to buy it but as it’s so busy, we were only able to do so twice in 11 days. I had a small bottle with me one night and was told off by two (first one said ok for today but not moving forward), third one actually shouted and snatched the bottle off the table drawing attention to us. Very embarrassing. Last visit was similar but we had said no thanks one night and she said something in Spanish and snatched the glasses away. Only other observation is that checkin is chaotic and a lot of waiting around. Enjoyed it but with so many other options available, unlikely to return.

Well as soon as we land at Las Palmas airport we know our holiday has started at the wonderful h10 Playa melonoras,from the moment you walk through the entrance you are greeted with such warmth from all the wonderful staff,l must mention the wonderful Kathleen lammich who really goes over and beyond to make your stay as comfortable as possible,she really is an asset to the hotel,as is Borja Garcia who works alongside Kathleen,the food in all restaurants is absolutely fantastic,we again had the chance to eat in gaudi again 10/10,we have been visiting this hotel for many years and can honestly say it’s the best,many of the staff have become real friends with us,I cannot mention everyone but from all departments keep up your hard work and see you all soon

This is our eighth visit and it’s as fantastic as the previous the staff through out the hotel ore brillliant nothing seems to much for them and all of them are so friendly. We won’t be hesitating to come back

Nice hotel but annoyed by roped off Prestige areas......is it really necessary? Be nice to be able to get a drink from the bar as people taking orders were quite few and far between....bit slow.

Excellent place . Possibly more couples this ton of year but some kids onsite . We took a 2 year old and did struggle with residence accepting his presents . However the staff were fantastic and welcomed the kids . Wonderful place to go . Would defiantly recommend the Privilege upgrade which we accident did die to a suite . Overall a wonderful place excellent food , relaxing , amazing staff some did get a little stressed at times but as you’d expect from anywhere you go to. A positive for this place was most people we spoke to have returned time and time again . A real lovely place and if you’re looking for a gem to enjoy I’d suggest this place . We had wine delivered on our first night to the room and chocolates every night delivered

All round excellent hotel and will definitely return. The hotel is beautiful and spotless clean in all areas, food is delicious and always plenty of choice. Hotel staff are friendly, helpful, really can't do enough for you. Full timetable of daily activities but no pressure to join in. Evening entertainment varied and all great, caters for all ages. No rush for sunbeds, relaxing and chilled. Amazing hotel and fabulous stay.

Everything was just perfect, very peaceful by the pool (but still things going on that you could join if you wanted to)! excellent food & different food every day! All staff were wonderful, polite and helpful, fabulous atmosphere! the weather was amazing & super hot and sunny 🌞 you could swap your pool towels daily for fresh ones, your room was cleaned daily with fresh towels put out for you & beds made. A total 10 out of 10, so much so we’re coming back next year!! 🥰

TripAdvisor Review: H10 Meloneras Horizons– Simply Outstanding! What a fantastic stay! The H10 Meloneras is one of those rare hotels that keeps surprising you in the best possible way. Its multi level design, with steps, terraces and lifts, makes exploring the resort genuinely exciting even for us in our 70s. We were still discovering new corners on our final day, which added a real sense of fun to the whole experience. As H10 Club members for over 20 years, we’ve watched the brand grow, but the Horizons experience is something else entirely. It feels like a major leap forward a new level of comfort, service and attention to detail. Service That Truly Shines: From the moment we arrived, the staff made us feel like treasured guests. Every single person we met, no matter their role, was warm, attentive and genuinely eager to help. Nothing was ever too much trouble. Their kindness and professionalism are what elevate this hotel from excellent to exceptional. Dining: A Joy From Start to Finish We chose the Privilege half board option, and it was absolutely worth it. It includes: 1) Access to all gourmet restaurants. 2) A private bar with complimentary branded drinks. 3) Luxury loungers (spotlessly clean and sensibly managed no early towel dropping!) And Lots of thoughtful extras that make you feel truly looked after The hotel itself is immaculate genuinely pristine. The Gaudí restaurant was the star of the show. Every dish was beautifully presented and bursting with flavour. On some evenings, it felt close to a Michelin experience. Marta and her team were outstanding. We also enjoyed a made to order breakfast there every morning a wonderful treat. In the Italian restaurant, I had one of the best Spaghetti Carbonara I’ve ever tasted. The Brasserie offered a relaxed, lively atmosphere with great food and fun, engaging staff. And Sakura, the Japanese restaurant, was so good (complete with flames and theatre) that we went twice. Management were ever present but discreet, ensuring everything ran smoothly. By the end of our stay, we didn’t just feel like guests we felt like friends. That warmth is a big part of why we’ll be returning, hopefully later this year. There’s a full programme of daytime and evening entertainment, including options for children. Live music at the outdoor bar creates a lovely atmosphere in the evening, and the main shows in the auditorium begin at 10pm. A gentle stroll along the promenade behind the hotel takes you to the bars and entertainment of Maspalomas. One thought, the internet can be slow but honestly, it encouraged us to switch off, slow down and enjoy the moment. Not the worst thing on holiday. Just go. You’ll love every moment. The website gives you a taste, but the real experience is even better.

On arrival, it was a long check in, said they were changed the room to a twin, that never happened. The hotel is all frills and no knickers, asked for some stuff and never got it. Very disappointing

We really enjoyed this hotel - very expansive but easy to get around. Staff are excellent. Were welcomed with a drink when we arrived which was a lovely touch. Check in was very easy and we appreciated the early check in as rooms were ready. Beds were very comfortable and the rooms are spotless. Breakfast was excellent though only one minor quibble - fresh orange juice would be better! The range was expansive with everything you could wish for. Service was always attentive and fast. Entertainment was very good at night - great variety on shows and finished by 10.30pm so no fear you hear late disco music in the early hours. Very much a relaxed vibe at the hotel and people were quiet and relaxed so definitely a return for us. Always loads of sunbeds around too. Definitely a return for us!

Very Nice hotel, super friendly staff!

Another lovely visit to H10 Meloneras. Ambience, food, cleanliness and service all really good and worthy of 5 stars. One little niggle I think could be improved us the snacks on offer in the privilege lounge. All in all a fantastic holiday and we look forward to our next visit! Thank you all.

Huge hotel , took us a couple of days to find our bearings, rooms are great, affinity pool is beautiful, had really good service in piano bar, not so good in disco bar, staff seem to gather together about 10.30 , hard to order a drink, so went to the bar ourselves, 11 pm they start tidying the chairs away which is really quite early, entertainment very poor especially for 5 star , duo act opera /rock were fantastic. Food luke warm and grilled meat tasteless, had an omelette on my last day, following day I was really sick for a couple of days, I did think it looked a little pale, obviously not cooked properly, have stayed at 3 other H 10 hotels which were really nice, so a bit disappointed with this one