H10 Costa Adeje Palace

We travelled as a family of four arriving at nearly midnight on our first evening. I must admit to being quite wary after so many reviews endorsing booking the ‘Privilege’ package which we hadn’t booked and was wondering what would greet us. However, there was absolutely no need to panic. This hotel does practically everything extremely well and is a credit to its management and staff. We had 2 rooms on the third floor which were kept immaculate. Our mini fridge was fully stocked for our arrival which was beyond welcome after picking up a delay with our flight. The air conditioning and huge over head fan were perfect for keeping us cool and there were so many pillows it was wonderful to sink into bed after such a long day. Our stay continued in the same vain. All the little general annoyances that we tend to put up with while on holiday had been addressed, ie lots of coat hangers, thick towels, a bottle opener, loads of drawer and wardrobe space, BBC and ITV on the television, a bed that doesn’t leave you in agony, invisible cleaning staff who managed to appear and disappear without being seen and smart, polite, professional staff who carry out their work with the minimum of fuss and noise without trying to become your best friend (I include the wonderful robot staff in the restaurant in this!). As we had booked the all inclusive option we were also able to enjoy the wonderful food in the Teppan Yaki and La Tosca restaurants which were a truly special experience. The hotel is in a beautiful quiet area with a supermarket and a few restaurants across the road and not too far from Siam Park and the Siam Mall. We had a truly enjoyable stay and are hoping to return in the future.

We travelled as a family of four arriving at nearly midnight on our first evening. I must admit to being quite wary after so many reviews endorsing booking the ‘Privilege’ package which we hadn’t booked and was wondering what would greet us. However, there was absolutely no need to panic. This hotel does practically everything extremely well and is a credit to its management and staff. We had 2 rooms on the third floor which were kept immaculate. Our mini fridge was fully stocked for our arrival which was beyond welcome after picking up a delay with our flight. The air conditioning and huge over head fan were perfect for keeping us cool and there were so many pillows it was wonderful to sink into bed after such a long day. Our stay continued in the same vain. All the little general annoyances that we tend to put up with while on holiday had been addressed, ie lots of coat hangers, thick towels, a bottle opener, loads of drawer and wardrobe space, BBC and ITV on the television, a bed that doesn’t leave you in agony, invisible cleaning staff who managed to appear and disappear without being seen and smart, polite, professional staff who carry out their work with the minimum of fuss and noise without trying to become your best friend (I include the wonderful robot staff in the restaurant in this!). As we had booked the all inclusive option we were also able to enjoy the wonderful food in the Teppan Yaki and La Tosca restaurants which were a truly special experience. The hotel is in a beautiful quiet area with a supermarket and a few restaurants across the road and not too far from Siam Park and the Siam Mall. We had a truly enjoyable stay and are hoping to return in the future.

The rooms on the ground floor (those with numbers starting from 200 and above) have a noticeable musty smell. They are mostly located next to the garden, offer no meaningful view, and only have a partial view of the pool and the garden. The door frames and skirting boards are scratched, worn, and outdated. The armchair was dirty, and the table had scratched surfaces with peeling paint. The wardrobe had an unpleasant smell and looked old despite being repainted. One of the wardrobe doors was difficult to open. A damp, musty odor was present throughout the room, including the bathroom and the wardrobe. Overall, the room gave the impression that it had not been properly renovated for about 20 years. We decided to change our room due to this bad moisture smell 😕🫤 The rooms on the upper floors are in noticeably better condition. They appear more modern, are better maintained, and many of them offer much nicer views compared to the ground-floor rooms.

The rooms on the ground floor (those with numbers starting from 200 and above) have a noticeable musty smell. They are mostly located next to the garden, offer no meaningful view, and only have a partial view of the pool and the garden. The door frames and skirting boards are scratched, worn, and outdated. The armchair was dirty, and the table had scratched surfaces with peeling paint. The wardrobe had an unpleasant smell and looked old despite being repainted. One of the wardrobe doors was difficult to open. A damp, musty odor was present throughout the room, including the bathroom and the wardrobe. Overall, the room gave the impression that it had not been properly renovated for about 20 years. We decided to change our room due to this bad moisture smell 😕🫤 The rooms on the upper floors are in noticeably better condition. They appear more modern, are better maintained, and many of them offer much nicer views compared to the ground-floor rooms.

The rooms on the ground floor (those with numbers starting from 200 and above) have a noticeable musty smell. They are mostly located next to the garden, offer no meaningful view, and only have a partial view of the pool and the garden. The door frames and skirting boards are scratched, worn, and outdated. The armchair was dirty, and the table had scratched surfaces with peeling paint. The wardrobe had an unpleasant smell and looked old despite being repainted. One of the wardrobe doors was difficult to open. A damp, musty odor was present throughout the room, including the bathroom and the wardrobe. Overall, the room gave the impression that it had not been properly renovated for about 20 years. We decided to change our room due to this bad moisture smell 😕🫤 The rooms on the upper floors are in noticeably better condition. They appear more modern, are better maintained, and many of them offer much nicer views compared to the ground-floor rooms.

We recently stayed at this hotel for one week and, unfortunately, our experience did not live up to the standard we expected from a four-star, all-inclusive resort. One of the first disappointments was discovering that there were no tea or coffee-making facilities in the room unless you paid an extra charge. We were also surprised to find there was an additional daily charge to use the room safe, which seemed unreasonable for an all-inclusive holiday. The hotel could also benefit from better signage, as it was often difficult to find basic facilities such as the toilets. During our entire seven-night stay, our bed linen was never changed, which was disappointing. Another surprise was the pool towel policy. We were given towels on arrival but told it would cost €1 each time we wanted them exchanged. Again, this didn't feel in keeping with the standard of a four-star all-inclusive hotel. The biggest disappointment, however, was the inconsistent and sometimes unfriendly service from some members of staff. On one occasion, we went to the piano bar for a drink and were questioned about why we were there before being told, in front of other guests, to go downstairs. On another occasion, I asked for bottled water at the downstairs bar and was told it wasn't available there and to go to the piano bar instead. Later, a waiter at the terrace bar told me water was available downstairs but only in glasses, despite us having received bottled water during our stay. The conflicting information was confusing and frustrating. We also had an uncomfortable experience in the restaurant. There were three of us, and we sat at a table with five place settings but only three chairs. A member of staff approached us, asked how many people were dining, and when we replied "three", simply pointed at the table and said "five" in a rude manner. It left us feeling embarrassed and unwelcome. The hotel itself is attractive, the pool areas are lovely, and many members of staff were polite and hardworking. However, the number of additional charges, inconsistent communication, and the attitude of some staff members meant we did not feel particularly welcome during our stay. Overall, this holiday did not provide the level of service we expected, and sadly, we would not choose to return.

We recently stayed at this hotel for one week and, unfortunately, our experience did not live up to the standard we expected from a four-star, all-inclusive resort. One of the first disappointments was discovering that there were no tea or coffee-making facilities in the room unless you paid an extra charge. We were also surprised to find there was an additional daily charge to use the room safe, which seemed unreasonable for an all-inclusive holiday. The hotel could also benefit from better signage, as it was often difficult to find basic facilities such as the toilets. During our entire seven-night stay, our bed linen was never changed, which was disappointing. Another surprise was the pool towel policy. We were given towels on arrival but told it would cost €1 each time we wanted them exchanged. Again, this didn't feel in keeping with the standard of a four-star all-inclusive hotel. The biggest disappointment, however, was the inconsistent and sometimes unfriendly service from some members of staff. On one occasion, we went to the piano bar for a drink and were questioned about why we were there before being told, in front of other guests, to go downstairs. On another occasion, I asked for bottled water at the downstairs bar and was told it wasn't available there and to go to the piano bar instead. Later, a waiter at the terrace bar told me water was available downstairs but only in glasses, despite us having received bottled water during our stay. The conflicting information was confusing and frustrating. We also had an uncomfortable experience in the restaurant. There were three of us, and we sat at a table with five place settings but only three chairs. A member of staff approached us, asked how many people were dining, and when we replied "three", simply pointed at the table and said "five" in a rude manner. It left us feeling embarrassed and unwelcome. The hotel itself is attractive, the pool areas are lovely, and many members of staff were polite and hardworking. However, the number of additional charges, inconsistent communication, and the attitude of some staff members meant we did not feel particularly welcome during our stay. Overall, this holiday did not provide the level of service we expected, and sadly, we would not choose to return.

The service was excellent at the hotel and various different restaurants as there was multiple workers who were very friendly and open to help what really elevates your experience to the higher and more privileged level.

The service was excellent at the hotel and various different restaurants as there was multiple workers who were very friendly and open to help what really elevates your experience to the higher and more privileged level.

The service was excellent at the hotel and various different restaurants as there was multiple workers who were very friendly and open to help what really elevates your experience to the higher and more privileged level.

This hotel really cheapens itself by - [ ] charging guests 2euros a day to use their in room safe - [ ] Charging guests 2 euros a day to hire an in room kettle - [ ] Not at least providing bottled water on the first night plus some water at the dinner table It’s a shame because most of our staff interactions were very good and the facilities were good. We would especially like to mention Silvia who always greeted us with a smile and was especially helpful.

This hotel really cheapens itself by - [ ] charging guests 2euros a day to use their in room safe - [ ] Charging guests 2 euros a day to hire an in room kettle - [ ] Not at least providing bottled water on the first night plus some water at the dinner table It’s a shame because most of our staff interactions were very good and the facilities were good. We would especially like to mention Silvia who always greeted us with a smile and was especially helpful.

This hotel really cheapens itself by - [ ] charging guests 2euros a day to use their in room safe - [ ] Charging guests 2 euros a day to hire an in room kettle - [ ] Not at least providing bottled water on the first night plus some water at the dinner table It’s a shame because most of our staff interactions were very good and the facilities were good. We would especially like to mention Silvia who always greeted us with a smile and was especially helpful.

Incredible experience so far! Couldn't be more helpful. The hotel is spotlessly clean. If you can afford to go privilege, then 100% do so. Definitely worth it! I do not want to leave! We will definitely be back

Incredible experience so far! Couldn't be more helpful. The hotel is spotlessly clean. If you can afford to go privilege, then 100% do so. Definitely worth it! I do not want to leave! We will definitely be back

Incredible experience so far! Couldn't be more helpful. The hotel is spotlessly clean. If you can afford to go privilege, then 100% do so. Definitely worth it! I do not want to leave! We will definitely be back

Upon arriving at the hotel at 9.30pm we were told no food was available and to across the road at cost! The reception man was obtuse and unwelcoming Whilst the hotel first impression of reception area was the good the rest was shocking Stains on carpets on floors to rooms Rooms with not even a kettle unless you had a privilege room! Told you keep Same beach towel all week unless you pay each day Chairs in restaurant broken and dripping. Food poor and on occasions some cold Entertainment was extremely poor and in all for price paid the staffs attitude left a lot to be desired at reception, it was indifferent and did not care In the Uk the basic hotel gets a kettle. This hotel I would not recommend whatsoever it’s desperately needed a refurbishment and change of reception staff attitude There are far better more welcoming hotels do not bother

Upon arriving at the hotel at 9.30pm we were told no food was available and to across the road at cost! The reception man was obtuse and unwelcoming Whilst the hotel first impression of reception area was the good the rest was shocking Stains on carpets on floors to rooms Rooms with not even a kettle unless you had a privilege room! Told you keep Same beach towel all week unless you pay each day Chairs in restaurant broken and dripping. Food poor and on occasions some cold Entertainment was extremely poor and in all for price paid the staffs attitude left a lot to be desired at reception, it was indifferent and did not care In the Uk the basic hotel gets a kettle. This hotel I would not recommend whatsoever it’s desperately needed a refurbishment and change of reception staff attitude There are far better more welcoming hotels do not bother

We have just got back from a 7 night stay at H10 Costa Adeje Palace. Check in: we arrived at 1:30pm and thankfully our room was available. Quick check in but I felt some things were missing. I read reviews prior to visiting and therefore knew there was a charge for the safe. It was myself that brought this up and not the person checking us in. I also have ceoliac disease and therefore cannot eat gluten or anything contaminated. Although we were given the times for eating (we were half board) I had to prompt for information regarding allergies. Room, Facilities & Entertainment: our room was spacious, clean and had a nice balcony and a couple of chairs. The view was lovely (as shown in the pictures). There were 3 main pools and plenty of sun loungers and we had no trouble finidng a nice spot regardless of the time of day. I did notice some people reserving beds and only using them a few hours in the afternoon which was a shame but there were enough beds that it didnt really cause any issues. If you want somewhere quieter, I would recommend going to the loungers with the sea view as it's quite noisier around the other pools. We did go to a couple of the shows but the entertainment during the day and night was lacking. Location: The hotel is located in La Caleta. Its in a quieter area with a few restaurants which was perfect for us. Fanabe was only a 30 minute walk by the beach and it has great transport links to Los Cristianos and Playa De Las Americas. The hotel also has a free shuttle to the H10 hotel in Playa De Las Americas. Restaurant: we only ate in the main restaurant. For each dinner service I was taken around the buffet by the head chef and advised what I could and couldn't eat. Although it was lovely of them to do this, I can only assume this would take a lot of their time and having dishes easily labelled with allergy information would be a much simpler solution. There were a couple of times when I struggled to find someone who understood enough English to eventually get the head chef and the allergen cards would have prevented these awkward encounters. I was taken around the buffet on the first morning as well and offered gluten free bread or toast. The breakfasts are the same so I didn't need it afterwards. The gluten free toast was delicious but it would have been nice to be offered pancakes to be made separately so that I didn't eat the same thing each day. The dinners were a bit bland and I couldn't eat a lot of the specials each day (although Mexican night was great!). We were half board and I asked to change one day so that I could have lunch at the hotel instead of dinner. I was advised that to do that I would have to change all future dinners to lunches. This is such a shame as when I ate out for dinner, I basically just lost a meal. In all, the hotel was lovely and well located. The only thing that did let it down was the food. I ended up eating out on quite a few occasions just for something different. Luckily there was quite a few restaurants I could eat safely at nearby.

​We have just returned from a 10-night All-Inclusive, Privilege stay at the H10 Costa Adeje Palace, and I felt compelled to share our experience. Having previously stayed at the H10 Conquistador and H10 Las Palmeras in Playa de las Americas, I can confidently say the Costa Adeje Palace is our favorite so far. ​Arrival and First Impressions We arrived early, well before the standard check-in time, and were greeted with a warm welcome. Thanks to the seamless Privilege check-in, we avoided any queues. We were pleasantly surprised to find our room on the 6th floor already available, allowing us to refresh and immediately start enjoying our first day. The hotel is stunning, featuring a grand entrance and glass lifts that offer brilliant views of the complex. While there are a few areas, such as the corridor carpets, that would benefit from a light refurbishment, it did not detract from our enjoyment. Our room was spacious and boasted a fantastic-sized balcony. ​Facilities and Privilege Perks The pool areas and hotel facilities are exceptionally well-kept, with plenty of sun loungers and peaceful areas to relax. Opting for the Privilege package was definitely worth it; it gave us exclusive access to the stunning infinity pool/beach area at the front of the hotel, the Sky Bar, and the private bar area. ​Dining While the buffet breakfast was fine, we weren't overly impressed with the lunch and evening meal buffet options. However, as Privilege guests, we were able to enjoy the A la Carte restaurants, which made a huge difference: ​Sakura: A must-visit—absolutely fantastic. ​La Tosca: A lovely experience with a wide variety of excellent choices. ​La Surata: The new Italian restaurant that opened during our stay is a fabulous addition. ​Service and Staff The staff throughout the hotel are lovely, welcoming, and incredibly attentive. The evening table and waiter service works perfectly. A special thank you to Vincent, Daniel, and especially Jonay, who ensured we never had an empty glass! We also thoroughly enjoyed the piano bar entertainment every evening. ​A Minor Note We had a minor frustration on our departure day. Check-out was at 12:00 PM, and our transfer wasn't until 1:15 PM. As H10 Gold members and Privilege guests, we likely could have requested a late check-out, but since it was only for an hour, we decided against it. I confirmed with the reception team that we could have a drink while waiting, but after our first round, the barman informed us we would have to pay for any further drinks. Having never experienced this at the Conquistador or Las Palmeras, it was a bit frustrating given that reception had already given us the go-ahead. ​Final Verdict Despite that small blip on our final hour, we had a truly fabulous holiday. The positives far outweigh the minor negatives, and we will definitely be looking to return. If you are considering booking, don't let the negative reviews put you off—this is a wonderful property.

​We have just returned from a 10-night All-Inclusive, Privilege stay at the H10 Costa Adeje Palace, and I felt compelled to share our experience. Having previously stayed at the H10 Conquistador and H10 Las Palmeras in Playa de las Americas, I can confidently say the Costa Adeje Palace is our favorite so far. ​Arrival and First Impressions We arrived early, well before the standard check-in time, and were greeted with a warm welcome. Thanks to the seamless Privilege check-in, we avoided any queues. We were pleasantly surprised to find our room on the 6th floor already available, allowing us to refresh and immediately start enjoying our first day. The hotel is stunning, featuring a grand entrance and glass lifts that offer brilliant views of the complex. While there are a few areas, such as the corridor carpets, that would benefit from a light refurbishment, it did not detract from our enjoyment. Our room was spacious and boasted a fantastic-sized balcony. ​Facilities and Privilege Perks The pool areas and hotel facilities are exceptionally well-kept, with plenty of sun loungers and peaceful areas to relax. Opting for the Privilege package was definitely worth it; it gave us exclusive access to the stunning infinity pool/beach area at the front of the hotel, the Sky Bar, and the private bar area. ​Dining While the buffet breakfast was fine, we weren't overly impressed with the lunch and evening meal buffet options. However, as Privilege guests, we were able to enjoy the A la Carte restaurants, which made a huge difference: ​Sakura: A must-visit—absolutely fantastic. ​La Tosca: A lovely experience with a wide variety of excellent choices. ​La Surata: The new Italian restaurant that opened during our stay is a fabulous addition. ​Service and Staff The staff throughout the hotel are lovely, welcoming, and incredibly attentive. The evening table and waiter service works perfectly. A special thank you to Vincent, Daniel, and especially Jonay, who ensured we never had an empty glass! We also thoroughly enjoyed the piano bar entertainment every evening. ​A Minor Note We had a minor frustration on our departure day. Check-out was at 12:00 PM, and our transfer wasn't until 1:15 PM. As H10 Gold members and Privilege guests, we likely could have requested a late check-out, but since it was only for an hour, we decided against it. I confirmed with the reception team that we could have a drink while waiting, but after our first round, the barman informed us we would have to pay for any further drinks. Having never experienced this at the Conquistador or Las Palmeras, it was a bit frustrating given that reception had already given us the go-ahead. ​Final Verdict Despite that small blip on our final hour, we had a truly fabulous holiday. The positives far outweigh the minor negatives, and we will definitely be looking to return. If you are considering booking, don't let the negative reviews put you off—this is a wonderful property.

Excellent, atmosphere, rooms, cleanliness, amenities

Excellent, atmosphere, rooms, cleanliness, amenities

The hotel is massive but it is spotless and beautiful. There are plenty of sunbeds and more than enough pools the room we stopped in was lovely and clean and plenty of room. The food was plentiful and varied breakfast is brilliant however lunch and dinner the food always seems to be like warm. The bars are great and entertainment is good

The hotel is massive but it is spotless and beautiful. There are plenty of sunbeds and more than enough pools the room we stopped in was lovely and clean and plenty of room. The food was plentiful and varied breakfast is brilliant however lunch and dinner the food always seems to be like warm. The bars are great and entertainment is good

Great holiday as always. One of our favourite. Needs a few tweaks though but will be back

Great holiday as always. One of our favourite. Needs a few tweaks though but will be back

Just arrived home from this beautiful hotel, lovely to see so many excellent reviews and also chatting to people whilst away who also loved being in such a friendly hotel. As soon as we arrived, which was late in the evening, 9.30pm, we were met by Daniel who checked us in, got us a glass of cava each and was super friendly and accommodating - check in was quick, room allocated was 567 and our first time staying as privilege quests. We arrived in the room and everything was just perfect, super clean, modern, sea and pool view and then a cold platter of food arrived for us to enjoy our our balcony which was a lovely touch too. Each night we received lovely chocolates from the friendly team. We ate at the pool bar, main restaurant and La Tosca as well as fabulous menu A at Sakura Teppanyaki. Every member of staff we came into contact with was excellent and very friendly, no exception. Thank you for a fabulous stay and all topped off with a great room to make our holiday even better!

Just arrived home from this beautiful hotel, lovely to see so many excellent reviews and also chatting to people whilst away who also loved being in such a friendly hotel. As soon as we arrived, which was late in the evening, 9.30pm, we were met by Daniel who checked us in, got us a glass of cava each and was super friendly and accommodating - check in was quick, room allocated was 567 and our first time staying as privilege quests. We arrived in the room and everything was just perfect, super clean, modern, sea and pool view and then a cold platter of food arrived for us to enjoy our our balcony which was a lovely touch too. Each night we received lovely chocolates from the friendly team. We ate at the pool bar, main restaurant and La Tosca as well as fabulous menu A at Sakura Teppanyaki. Every member of staff we came into contact with was excellent and very friendly, no exception. Thank you for a fabulous stay and all topped off with a great room to make our holiday even better!

Had an absolutely wonderful 5 night stay with my 2 best friends. This was our first holiday as a group and we had the best time. We were so impressed by the friendliness and hospitality of the staff, they were always smiling and laughing, always asking us how we were enjoying our holiday. The all inclusive food was amazing, a lot of variety and gave us a chance to try some Spanish dishes. Our room was very spacious and extremely clean, we were prepared to be cramped together with our stuff all over, but the room was so spacious we all had our own beds and designated areas for our stuff. We loved having the choice of pools, and access to the sky bar on a night time. The mini bar in the room was also amazing and a treat we didn't expect. We felt like we were living a life of luxury! Although we didn't stay with the Privilege package, the Privilege areas looked lovely, the infinity pool and private bar overlooking the beach, and the rooftop pool looked amazing. I didn't want to leave the hotel by the end of the trip. But not to worry, as I have rebooked with TUI to stay with my boyfriend for 7 nights in July, so I cannot wait to be back and share the wonderful atmosphere of H10 Costa Adeje with him! I have been recommending this hotel to all my friends and family since we returned. See you in July! :)

Had an absolutely wonderful 5 night stay with my 2 best friends. This was our first holiday as a group and we had the best time. We were so impressed by the friendliness and hospitality of the staff, they were always smiling and laughing, always asking us how we were enjoying our holiday. The all inclusive food was amazing, a lot of variety and gave us a chance to try some Spanish dishes. Our room was very spacious and extremely clean, we were prepared to be cramped together with our stuff all over, but the room was so spacious we all had our own beds and designated areas for our stuff. We loved having the choice of pools, and access to the sky bar on a night time. The mini bar in the room was also amazing and a treat we didn't expect. We felt like we were living a life of luxury! Although we didn't stay with the Privilege package, the Privilege areas looked lovely, the infinity pool and private bar overlooking the beach, and the rooftop pool looked amazing. I didn't want to leave the hotel by the end of the trip. But not to worry, as I have rebooked with TUI to stay with my boyfriend for 7 nights in July, so I cannot wait to be back and share the wonderful atmosphere of H10 Costa Adeje with him! I have been recommending this hotel to all my friends and family since we returned. See you in July! :)

What a fantastic place to stay Clean and spacious The food was brilliant Not a bad thing to say about our holiday

What a fantastic place to stay Clean and spacious The food was brilliant Not a bad thing to say about our holiday

Amazing hotel clean and great location

Amazing hotel clean and great location

I have stayed in hotels across the world for forty years and this is by far the worst hotel I’ve ever stayed in. It’s got to be Spain’s revenge for Fawlty Towers. It was supposed to be a 4 star but it would struggle to meet one star. We were there for a week all inclusive. We arrived at 930pm when our flight was delayed and was told the restaurant was shut and we were told to go across the road to the restaurant and had to pay £150 euros for 6 people. We promised him a bad review but the man on reception said go ahead we’re not bothered. How can this dump claim to be a 4 star when you don’t even get a kettle in your room? The toilet roll holder was loose in the wall and there were silverfish in the bathroom. The food was mediocre with a limited choice of food. The entertainment at night was extremely poor and dated featuring an Elton John impersonator an acrobat and a magician. On another night they had a piano player playing 1940’s music out of tune. I couldn’t decide if this was a deliberate tactic so customers didn’t use the all inclusive. At breakfast my partner sat on a broken chair. She was told to chill by the Restaurant manager when she complained about it. The place was tatty with stains on the carpet. The main bar service is extremely poor with the staff hiding from customers in the back. It was busy during the evening but they rarely had anyone serving so you had to wait 20 minutes for a drink. The bar shuts at midnight and on one occasion we approached the bar at 2355 for a drink and were told the bar was shut. We complained to reception and were told it was now after midnight so they couldn’t do anything. I expected Ant & Dec to jump out.

This hotel is gorgeous and very big, with nice clean rooms equipped with both air con and a fan, fridge and bathroom essentials. The balcony is also great for some outdoor space. The breakfast is delicious with every option you can think of and very friendly and helpful staff keeping the dining room clean and catering to your requests. The outdoor pool area is lovely and spacious, with plenty of sun loungers for everyone. The pool bar food is also very delicious and well priced. The hotel is walking distance from some restaurants but would need a cab to get closer to the central area. I would definitely come back to this hotel with my family or partner!

Personally - avoid this hotel if your a family. No water, no kettle absolutely nothing in the room (a surprise for a branded well known hotel and had it in other H10s) balcony door handle hanging off effecting the air con, children’s pool contaminated with something as our baby got poorly had a seizure and ended up in hospital, notified of this happening to another family during there stay aswell!!! Surely not a convenience? Don’t ask reception for help, rude and unhelpful. My baby was unconscious having a seizure and we was shewed away to get a taxi. No one checked in on us until I raised it with the jet2 rep and still waiting a response. Never ever will we return!! Bed sheets where our baby was sick wasn’t changed for 7 days. We have all images to prove this. Warning family’s with baby’s - personally avoid.

Just returned from a 7 night stay and definitely could of done 10 nights. Hotel was clean and staff were friendly. The food in the buffet was great every night with lots of choice. Plenty of pools to pick from and available sun beds. The room was comfortable excellent shower and hair dryer facility. Only slight niggle was no tea and coffee facilities until 7.30am if you are an early riser. Smoking area is only allowed on one particular area which meant climbing up and down stairs to fetch drinks to take with you. Easy access to beach and shops were local. Out of peak season so the place wasn't overly busy and the weather was averaging around 25 degrees to enjoy the outdoors and pool. Booked breakfast early on day we were leaving. Over all a fabulous place to stay and would recommend. Will be returning.

I recently stayed at the H10 hotel in Tenerife with my young autistic son and, unfortunately, our experience was disappointing. While the hotel itself appeared clean and the location was good, several issues significantly impacted our stay. The biggest problem was the constant noise. There was frequent shouting, running in the corridors late at night, noise from neighbouring rooms, and noise from a nearby hand dryer that could be clearly heard from our room. As the parent of an autistic child, sleep and routine are extremely important, and these disturbances affected both my son and me throughout our holiday. I raised concerns about the noise, but I felt that little effort was made to address the issue. In addition, I found some of the catering staff to be rude, and communication was difficult due to a lack of English-speaking staff. As a result, I often felt unable to explain my needs and ended up eating in local restaurants every day, which added considerable extra expense to the holiday. To make matters worse, during the final days of our stay, I noticed a small mouse in our room. I also found small flies coming out of the wardrobe whenever the doors were opened. Normally I would have reported these issues, but after my previous complaints had not been dealt with satisfactorily, I had little confidence that further complaints would make any difference. This holiday was intended to be a relaxing break for my son and me, but unfortunately, the noise, poor customer service, and hygiene concerns left me feeling very disappointed.

We’re just back from 10 days half board We arrived around 10pm so restaurant was closed, but they assured us they would give us a voucher for lunch on the day of departure, which they honoured We had a a problem with the electricity in our room on arrival, which was temporarily repaired within 10mins and fully restored next day We found the hotel to be clean, good choice of food in the buffet restaurant, both breakfast and dinner Sunbeds were plenty, with a good amount of parasols available We didn’t take the privilege option Not sure it entitled you to much extra The piano bar was nice with cooing fans well placed If I had to pick a fault we’d have preferred a walk in shower, instead of in the bath Staff were friendly and attentive Will definitely be back

Another wonderful week spent at this hotel. Staff as always were absolutely amazing so hard working in all departments none could be faulted several going over and above to make us wish we were staying longer . We chose the privilege package and were able to dine in the à la carte restaurant breakfast and evening but we also used the main buffet at lunch time which offered a vast amount of choice. there is an italian restaurant due to be opened very shortly in the next week or so which along with the japanese restaurant caters for all tastes there is an entertainment area in the show bar and also a pianist in the main bar each evening or if you want to relax in the rooftop bar (open to all adults after 7 pm) this is a further option Everyday the animation team does a water aerobics session followed by cocktail making …: do go along it’s fun. Lovely walks in either direction from the hotel…… .la Caleta being a favourite of ours and if you wish to have an occasional meal out there are several restaurants within a few minutes walk or a short taxi ride away A lovely beach bar a couple of minutes away is another option Sunbeds are plentiful and no need to reserve in fact it is not allowed The hotel also caters for children but is not intrusive to couples staying …..we will return very shortly thank you

I had a very bad experience here, and I’ve been to three hotels in my stay at Tenerife. Please consider another hotel, your future self will thank you. Let’s start with the good: the location of the hotel is next to the shore, which is great for sunset walks. One of the main issues we had was the the bathroom smelled terribly. We informed the front desk, they didn’t react for a couple of days before sending a technician. The problem was fixed for 24h then the smell came back. I went to see the main desk but they couldn’t help me further. When I asked to speak to the manager I was redirected to customer service. Their first answer was that I should have seen them instead and it was my fault the room smelled terribly for so long. After arguing with them, they finally gave us a 50 euro discount on our stay. Mind you we spent nearly 3k euros being there the whole week! This kind of care and service is shameful. The rest of staff at this hotel is borderline angry, they don’t seem to like being there and certainly don’t seem happy to help you. This doesn’t apply to the housekeepers. Finally, the outdoor pools are not heated so it’s freezing cold and no one swims 🤷‍♂️

Very friendly service. Excellent buffets with lots of variety, among the best we ever had. Gluten and dairy free options. The Japanese and mediterranian themed restaurants were also very good. Beautiful ocean view. Walking distance to the shops, bars, restaurants and beaches of Costa Adeje. No real beach at the hotel but we didn’t miss it. We had a wonderful time!

Me and my family stayed here in Easter 2026. We've been to Tenerife a few times and we love the Island. On this trip we were looking for a hotel that offer 5 star service, in a great location for good value. The H10 didn't disappoint us! Would recommend.

Location is good Hotel is nice Service is awful from reception. Due to an admin error in system between TUI and hotel they have my parents down as half board while all confirmation and bookings say all inclusive. Hotel itself have been unhelpful and making the pay daily for the all inclusive meaning they’re not unable to go on any trips booked and had to cancel plans ruining their holiday. As part of all inclusive they was suppose to be able to use the restaurants on site and because it’s only now 4 days they’re all inclusive the hotel will not allow them to use the restaurants. The hotel would have been paid the extra for my parents to be all inclusive in their booking and refusing to honour it or provide them any support with an admin error their side. Hotel is nice but be wary should you have any issues their unhelpful customer service could put you into financial difficulties like my parents. If you have credit cards maybe book using that so you have chargeback rights or some book at all to avoid the risk.