H10 CASA DEL MAR

Just stayed for 1 week at this hotel. Santa Ponsa is a lovely resort with everything close at hand. We had a sea view room on the third floor. There were hoards of young Irish teenagers staying in the resort this week, celebrating the end of their exams. They stayed up all night, every night. They weren't badly behaved, just noisy, which made sleeping difficult so a pool view room might have been better. The room itself was nice, though I thought the bed was hard. The room could do with a thorough clean, as when I had to move the bedside cabinet there was fluff and dust behind it. I didn't look under the bed! The bathroom walls are all frosted glass, so putting the light on the bathroom in the night illuminated the whole room and woke my partner up. If we were to go back we would take a motion sensor light for the bathroom. The balcony needs a sun shade as its too hot in the afternoon to sit out there, which is a shame. The buffet breakfast was very nice, the staff were all lovely and helpful. We didn't have any problems securing sun beds by the pool as other people seem to have experienced. Just across the road from the hotel is the beach and a nice beach bar with a good choice of food and drink. We may return to Santa Ponsa one day abd would likely stay at the Casa del mar again.

Overall, we had a lovely stay at this hotel. The facilities were clean, the staff were friendly and helpful, and the location was excellent. Up until the final two nights, we had a very enjoyable and relaxing holiday. Unfortunately, our experience was let down by excessive noise during the last two nights. There was a couple in a nearby room having a very loud argument, with shouting and screaming that continued for hours. In addition, a group of young teenage girls were playing loud music, shouting, running along the corridors and repeatedly slamming doors late into the night. At around 1:30am, we had to call reception because the noise had become unbearable. Security came up promptly and asked the couple to keep the noise down, which we appreciated. However, despite this, the disturbance continued into the early hours of the morning, making it very difficult to sleep. It’s a shame because the hotel itself was very good, and this issue really overshadowed what had otherwise been a great stay. I hope the hotel considers taking a firmer approach to dealing with disruptive guests, especially during the night, so future visitors can enjoy the peaceful stay they expect.

Nothing ever cleaned properly it’s disgusting! Not once have we seen anyone cleaning Outdoor area and have said to reception a few times about it

Great central location overlooking the beach and reception has a fresh airy feel to it. We had lovely room overlooking the pool. Room only and breakfast was excellent and service very good - all staff were very attentive. Lots of good restaurants within easy walking distance and excellent shop/supermarket right next door. However the management of the pools and poor area really let the hotel down. There is a serious shortage of sunbeds and as a result beds were being reserved before 7am! Reception said there was nothing they can do, they said to speak to pool attendant/lifeguard but we didn’t start until beds were all taken. On our last day - up early for pick I noticed most beds reserved at 6:30am but the were leaflets left on beds staying not to reserve - I wonder how successful that was? Actual sunbeds were dirty with bird poo and the tables beside were never cleaned in our week. Upstairs in the ‘chill out terrace’ beds were also reserved early primarily by groups who got louder and louder as day went on - I don’t think they were even residents. Again reception said there was nothing they could do. Sadly for us the negatives out weigh the positives and were are very unlikely to return.

First visit to Mallorca and so glad we chose this Hotel. Can’t understand the negative reviews, maybe we were fortunate when we stayed. You can see from my reviews I have provided many all around the world and try to be honest and truthful. This hotel did not disappoint us. We stayed 8 nights B&B. Room was lovely overlooking the pool but did notice the next door balcony had bird droppings from the swallows nesting above the balcony. I certainly would not have been impressed had it been our room. You could see quite a few balconies suffering from the same thing. That said the staff were really friendly. Breakfast was lovely with lots of choices and the choice of sitting inside or outside. Yes there were one or two towels on sun beds early morning but it did not deter us as there were plenty of sun beds and in fact we preferred the beach which was just across the road. The view from the rooftop was amazing and was disappointed to see that to reserve a sun bed on the rooftop cost 60 euros. Terrible. As a result we stayed away from here apart from perhaps a drink at night and to see the sunset. The Hotel had a nice seating area immediately outside facing the road. Great to people watch and have a drink. The beach was fabulous. 20 euros per day for a beach umbrella and two sun beds. Each beach umbrella was fitted with a secure numerical safe ideal for keeping your keys and money in. Great idea. On the pavement at night opposite the hotel are lots of stalls. Out of the hotel, turn right and a short 100 metre walk takes you to a busy area with bars and restaurants. There was an Irish bar with singer which was really good. At times this area had groups of noisy guys who were drinking heavily but I guess they were on holiday. If you want a quiet drink walk left outside the hotel and there are plenty of bars and restaurants that were a lot quieter. In the left hand corner of the beach, up some steps, is a lovely restaurant. We ate here a couple of times and it overlooks the beach. The locals are on the beach playing beach volleyball matches and it’s perfect to watch the sun go down. Idilic. The road in front of this restaurant has lots of bars and restaurants and hotels. Along this road walking up the slight incline is a lovely fish restaurant. So all in all what a lovely stay and would return without hesitation. Any questions please message me.

The location of this hotel is first class, just across the road from the beach, the moment we walked in to reception we were met with friendly, happy,helpful staff. This proved to be the case with all the staff in the hotel, from restaurant, bar,pool,room service, everyone. The food in the restaurant was very good and plenty of choice, although buffet style, the staff were quickly on hand to remove the used plates. We really enjoyed our stay here and would not hesitate to recommend.

Great hotel Great location Check in smooth all explained thoroughly, Room lovely comfortable bed, great shower. Although found it strange despite providing a kettle no tea or coffee in room. No complimentary water. Balcony small very little sun we were side sea view room. We enquired about up grading room however advised hotel full. We like loungers on balcony plus we like to sit in sun. Plenty of choice at breakfast. No chance of a lounger after 0930 either at main pool or roof top. We enquired about hiring Bali lounger as no other loungers available on our first full day to be told fully booked which was not case as I counted 5 that were never used. There are chairs around pool but in all honesty not that comfortable. Be organised getting your lounger early. The hotel really needs to invest in more loungers. Hard working friendly staff.

Fantastic location opposite beach close to bars, restaurants & shops. Hotel bar good really friendly staff great service. Our room was dirty floors were not clean. If didn't wear shoes in room your feet would be black from the dirty floors. Shower tray was never cleaned couldn't use properly as water wouldn't drain away so flooded. We did report this to reception said maintenance would fix obviously didn't as water still wouldn't drain away. Air conditioning didn't work over night just blew out warm air. Ashame about the room as the hotel is great overall. Would stay again hopefully just unlucky on our room No.146.