H10 Atlantic Sunset Horizons Collection

Great family holiday, food quality and choice best we've experienced. Staff super friendly and only happy to resolve any issues we encountered. Privilege suite is worth the upgrade with a family. So much space and extra bathroom makes life easier.

This was our 3rd time at the H10, only this time it was even more special as it was our honeymoon! I had been emailing the hotel team direct before we arrived, and I was confident they would give us the best honeymoon, and we were not let down in any way. From the moment we arrived and were met with a glass of fizz, we were then assisted with the amazing and wonderful Barbera in the Privilege office with regards to my new wife's food allergies. We were shown to our amazing suite , which was spotless and had an amazing view out to the Atlantic , and which was enjoyed every single morning and evening. As on our previous stays, the booking system on the app was easy to use, and helped us plan our relaxing days so we had our meals at the times we wanted. The food quality was superb, the service always friendly and attentive, the wines were outstanding, an amazing choice on offer as always. We ate mostly in The View Privilege for breakfast and dinner, and also the Stromboli Italian on other occasions, with lunch at the Buffet Resturant , and all were lovely. I had arrange a surprise for my new wife on the Privilege Rooftop which was amazing , and a credit to all that were involved in the whole evening, the setting was so romantic and the attention to detail with the flowers, the fire pit, the blankets due to the breeze, I can highly recommend the Rooftop Infinity Romantic package to all. The 11 days passed way too quickly, and we have already booked to go back next year for 2 weeks. I could praise every member of staff from reception to the bellboys, to the cleaners, the bar staff, all the waiters , the pool cleaners, lifeguards, all of them deserve praise and thanks for making our stay so memorable. I must make a special mention to Barbera in the Privilege services, she went above and beyond to make sure we were happy during our stay, even to the point of making a special visit to us on our last morning at breakfast to check we were ok and to say goodbye personally, these little touches make the H10 what it is, and we can't wait to come back next year, sooner if we can !!

1 week stay with husband and friends. We stay in a lot of all inclusives and this didn't live up to other expectations. Hotel overall was lovely, modern and clean. On arrival we were offered a glass of bubbly which excited us but then we were made to take our cases to our rooms ourselves which doesn't happen at a lot of other 5 star hotels. The hotel has 3 pools and lots of sun beds, we never struggled to get 4 sun beds together but we did go out of season. Our room was great, clean and spacious, lots of storage space and the balcony felt huge so was lovely to chill on. We often described the hotel as 'controlled fun' whilst there, there were too many rules and restrictions for our liking. Firstly, don't bother taking a floaty with you as you aren't allowed one unless you are in the kids pool, so no floating and reading for anyone 'due to safety reasons'. You cannot have a drink by the pool also, not even on the edge or you get told off. It often felt that staff were more concerned with making sure rules were followed than the guests having a good time. There were not enough places to get drinks in the hotel at all. There was not enough water on offer to guests too and the mini-bar was only refilled every other day so we ran out of water quickly. It would make much more sense to give guests bottles of water when they need it rather than just small cups. The main pool bar opened at 10 and closed at around 6pm, you couldn't be at the pool late or you wouldnt be able to hydrate enough. We were constantly queuing for drinks, sometimes we would be gone from the pool for about 15 minutes just to get a drink compared to other resorts we have been to where they bring drinks to you. The evening entertainment was inside in a windowless theatre, only one evening was it outside (which was amazing) but we didn't want to be stuck inside on nice evenings. The lobby bar always had a performer in the evenings which was a nice background vibe. Drinks at the Lobby/Dome bar were the best, pool bar drinks were still good but when served in a plastic cup it feels cheaper. All drinks were proper branded spirits which I loved and I did drink a lot of Cava which I would recommend. We had some issues with our room but mentioned these to reception and they were immediately rectified which we were impressed with their customer service. Some staff in other areas of the hotel weren't as willing to help or provide us with the right information. We did love the robot hoovers/cleaners which were cleaning the hallways though and it certainly added to the modernity of the hotel. We ate at 2 a la cartes whilst there, highly recommend the American Route 66 restaurant as we thought that was delicious. The main buffet was great everyday, maybe a bit too much seafood for my liking but I know others enjoyed that. You were told you had to book every meal on the app which took away the relaxtion for us as we were then planning things in too much detail to make sure we made the bookings even just for the buffet. Most times we went to the buffet it wasn't busy so it annoyed us that we had to book that in the first place! In terms of location it is a bit out of the way but we preferred that. We hopped on the bus just outside the hotel on a couple of the days to get to the central areas and got the bus back, that was all easy. We walked the local area too, even to the local mall. It was a quick transfer from the airport too which helped. It terms of noise, we didn't notice much of it, just some music travelling from the Hard Rock Hotel across the road. but not to a disturbing level. Overall, it was a lovely holiday but the rules and restrictions on everything kept us from having as much fun as we would have like to have.

1 week stay with husband and friends. We stay in a lot of all inclusives and this didn't live up to other expectations. Hotel overall was lovely, modern and clean. On arrival we were offered a glass of bubbly which excited us but then we were made to take our cases to our rooms ourselves which doesn't happen at a lot of other 5 star hotels. The hotel has 3 pools and lots of sun beds, we never struggled to get 4 sun beds together but we did go out of season. Our room was great, clean and spacious, lots of storage space and the balcony felt huge so was lovely to chill on. We often described the hotel as 'controlled fun' whilst there, there were too many rules and restrictions for our liking. Firstly, don't bother taking a floaty with you as you aren't allowed one unless you are in the kids pool, so no floating and reading for anyone 'due to safety reasons'. You cannot have a drink by the pool also, not even on the edge or you get told off. It often felt that staff were more concerned with making sure rules were followed than the guests having a good time. There were not enough places to get drinks in the hotel at all. There was not enough water on offer to guests too and the mini-bar was only refilled every other day so we ran out of water quickly. It would make much more sense to give guests bottles of water when they need it rather than just small cups. The main pool bar opened at 10 and closed at around 6pm, you couldn't be at the pool late or you wouldnt be able to hydrate enough. We were constantly queuing for drinks, sometimes we would be gone from the pool for about 15 minutes just to get a drink compared to other resorts we have been to where they bring drinks to you. The evening entertainment was inside in a windowless theatre, only one evening was it outside (which was amazing) but we didn't want to be stuck inside on nice evenings. The lobby bar always had a performer in the evenings which was a nice background vibe. Drinks at the Lobby/Dome bar were the best, pool bar drinks were still good but when served in a plastic cup it feels cheaper. All drinks were proper branded spirits which I loved and I did drink a lot of Cava which I would recommend. We had some issues with our room but mentioned these to reception and they were immediately rectified which we were impressed with their customer service. Some staff in other areas of the hotel weren't as willing to help or provide us with the right information. We did love the robot hoovers/cleaners which were cleaning the hallways though and it certainly added to the modernity of the hotel. We ate at 2 a la cartes whilst there, highly recommend the American Route 66 restaurant as we thought that was delicious. The main buffet was great everyday, maybe a bit too much seafood for my liking but I know others enjoyed that. You were told you had to book every meal on the app which took away the relaxtion for us as we were then planning things in too much detail to make sure we made the bookings even just for the buffet. Most times we went to the buffet it wasn't busy so it annoyed us that we had to book that in the first place! In terms of location it is a bit out of the way but we preferred that. We hopped on the bus just outside the hotel on a couple of the days to get to the central areas and got the bus back, that was all easy. We walked the local area too, even to the local mall. It was a quick transfer from the airport too which helped. It terms of noise, we didn't notice much of it, just some music travelling from the Hard Rock Hotel across the road. but not to a disturbing level. Overall, it was a lovely holiday but the rules and restrictions on everything kept us from having as much fun as we would have like to have.

1 week stay with husband and friends. We stay in a lot of all inclusives and this didn't live up to other expectations. Hotel overall was lovely, modern and clean. On arrival we were offered a glass of bubbly which excited us but then we were made to take our cases to our rooms ourselves which doesn't happen at a lot of other 5 star hotels. The hotel has 3 pools and lots of sun beds, we never struggled to get 4 sun beds together but we did go out of season. Our room was great, clean and spacious, lots of storage space and the balcony felt huge so was lovely to chill on. We often described the hotel as 'controlled fun' whilst there, there were too many rules and restrictions for our liking. Firstly, don't bother taking a floaty with you as you aren't allowed one unless you are in the kids pool, so no floating and reading for anyone 'due to safety reasons'. You cannot have a drink by the pool also, not even on the edge or you get told off. It often felt that staff were more concerned with making sure rules were followed than the guests having a good time. There were not enough places to get drinks in the hotel at all. There was not enough water on offer to guests too and the mini-bar was only refilled every other day so we ran out of water quickly. It would make much more sense to give guests bottles of water when they need it rather than just small cups. The main pool bar opened at 10 and closed at around 6pm, you couldn't be at the pool late or you wouldnt be able to hydrate enough. We were constantly queuing for drinks, sometimes we would be gone from the pool for about 15 minutes just to get a drink compared to other resorts we have been to where they bring drinks to you. The evening entertainment was inside in a windowless theatre, only one evening was it outside (which was amazing) but we didn't want to be stuck inside on nice evenings. The lobby bar always had a performer in the evenings which was a nice background vibe. Drinks at the Lobby/Dome bar were the best, pool bar drinks were still good but when served in a plastic cup it feels cheaper. All drinks were proper branded spirits which I loved and I did drink a lot of Cava which I would recommend. We had some issues with our room but mentioned these to reception and they were immediately rectified which we were impressed with their customer service. Some staff in other areas of the hotel weren't as willing to help or provide us with the right information. We did love the robot hoovers/cleaners which were cleaning the hallways though and it certainly added to the modernity of the hotel. We ate at 2 a la cartes whilst there, highly recommend the American Route 66 restaurant as we thought that was delicious. The main buffet was great everyday, maybe a bit too much seafood for my liking but I know others enjoyed that. You were told you had to book every meal on the app which took away the relaxtion for us as we were then planning things in too much detail to make sure we made the bookings even just for the buffet. Most times we went to the buffet it wasn't busy so it annoyed us that we had to book that in the first place! In terms of location it is a bit out of the way but we preferred that. We hopped on the bus just outside the hotel on a couple of the days to get to the central areas and got the bus back, that was all easy. We walked the local area too, even to the local mall. It was a quick transfer from the airport too which helped. It terms of noise, we didn't notice much of it, just some music travelling from the Hard Rock Hotel across the road. but not to a disturbing level. Overall, it was a lovely holiday but the rules and restrictions on everything kept us from having as much fun as we would have like to have.

Great hotel, great food, spotlessly clean. One of the few hotels we’ve stayed in that we would actually return to. Special thanks to Manuel from guest relations for arranging the birthday decorations and celebrations for my wife. If you went above and beyond, I’m very grateful he made my wife very happy.

Route 66 excellent. Very high standard of service and food, good portion sizes and quality. Staff very friendly. Highly recommend.

Route 66 excellent. Very high standard of service and food, good portion sizes and quality. Staff very friendly. Highly recommend.

We have just returned from a 7 night stay. We stayed all inclusive with Privilege add on. We barely left the hotel for the whole 7 days. Chilled, relaxed and so peaceful. I have genuinely returned rested and refreshed. Rooms - sea view, spacious, clean and extremely comfortable beds and pillows. Lots of wardrobe and storage space. Pool - relaxing & peaceful, comfortable sunbeds and no issue with availability of beds. We used the infinity pool in the privilege area and the rooftop infinity pool. Refreshment cart great for drinks and changing pool towels. Restaurants- all restaurants were of high quality. Our favourite was the Teppanyaki & The View Privilege. All food was amazing with great menus and variety of choice. Loved the booking system for the Central Market buffet restaurant that meant it was never too busy or chaotic. We found the booking process for all of the restaurants easy with good availability. Privilege- mini bar great variety and restocked daily, rooftop infinity pool great views of the ocean. Pool area clean and good atmosphere. The privilege lounge had a great variety of drinks and tasty snacks through the day. Breakfast and dinner at The View was outstanding with amazing views of the sunset. Top quality à la carte food. Spa - good facilities. Daily offers on treatments with good savings. I had a massage and facial. One of the best massages I have ever had. The hotel staff were amazing, especially Marcos, who had a great sense of humour. All staff polite, helpful and very friendly. It was my birthday at the time of our visit and I was left a bottle of Cava and 2 slices of cake which was a great touch. Will 100% be returning.

We have just returned from a 7 night stay. We stayed all inclusive with Privilege add on. We barely left the hotel for the whole 7 days. Chilled, relaxed and so peaceful. I have genuinely returned rested and refreshed. Rooms - sea view, spacious, clean and extremely comfortable beds and pillows. Lots of wardrobe and storage space. Pool - relaxing & peaceful, comfortable sunbeds and no issue with availability of beds. We used the infinity pool in the privilege area and the rooftop infinity pool. Refreshment cart great for drinks and changing pool towels. Restaurants- all restaurants were of high quality. Our favourite was the Teppanyaki & The View Privilege. All food was amazing with great menus and variety of choice. Loved the booking system for the Central Market buffet restaurant that meant it was never too busy or chaotic. We found the booking process for all of the restaurants easy with good availability. Privilege- mini bar great variety and restocked daily, rooftop infinity pool great views of the ocean. Pool area clean and good atmosphere. The privilege lounge had a great variety of drinks and tasty snacks through the day. Breakfast and dinner at The View was outstanding with amazing views of the sunset. Top quality à la carte food. Spa - good facilities. Daily offers on treatments with good savings. I had a massage and facial. One of the best massages I have ever had. The hotel staff were amazing, especially Marcos, who had a great sense of humour. All staff polite, helpful and very friendly. It was my birthday at the time of our visit and I was left a bottle of Cava and 2 slices of cake which was a great touch. Will 100% be returning.

First time coming to the route 66. The staff are really welcoming and the food is absolutely fantastic. Definitely would come again and highly recommend route 66. Husband had nachos for starters and he said they was the best he had in a while, he also had the ribs and a brownie for dessert. For myself I had the grilled salmon which was cooked to perfection and the apple pie which was so yummy and I’d defo have it again. JEAN FRANK looked after us with his hospitality. We will be back soon thank you route 66 for looking after us

First time coming to the route 66. The staff are really welcoming and the food is absolutely fantastic. Definitely would come again and highly recommend route 66. Husband had nachos for starters and he said they was the best he had in a while, he also had the ribs and a brownie for dessert. For myself I had the grilled salmon which was cooked to perfection and the apple pie which was so yummy and I’d defo have it again. JEAN FRANK looked after us with his hospitality. We will be back soon thank you route 66 for looking after us

We are on day 4 of our holiday as a family of four and I am very confident we will be returning next year. Everything has been perfect so far. Check in was smooth and very welcoming with some lovely touches of Cava, juice for the kids and some snacks on arrival. Having a child with a medical condition that requires a clean environment, we are always a little worried about cleanliness but the rooms are absolutely spotlessly clean, as is the rest of the hotel. I am particularly impressed with the efficiency of the hotel, they have got organisation and teamwork down to a tee which has made everything as stress free as possible. The entertainment for the kids is great also and the kids club staff have been wonderful, in particular Eugiene and a lovely French member of staff (I can’t remember his name sorry.) We did not anticipate that kids club would be free of charge, and though we haven’t used it much it’s brilliant that it’s included in the booking (all inclusive). The buffet food has a great selection and food hygiene seems high. The hotel itself is absolutely stunning, you can’t grasp how aesthetically beautiful it is from photos, the work that’s gone into the design and build of this hotel is incredible. One thing to note- if you are using the buffet, try to avoid booking close to the closing time as there was one occasion certain staff seemed a little displeased and we felt rushed, but other than this all of the staff have been so wonderful and friendly. Marco at the Circle snack bar is hilarious and gave the kids a laugh. I’m just so impressed with everything. When booking I was a little worried about the negative reviews of noise levels between rooms, the kids pool and the Hard Rock hotel but we can’t hear anything from The Hard Rock. Our room is in front of the kids pool, so yes- in the daytime you can hear a lot of noise, but that’s only with the balcony doors open and we aren’t often in the room in the daytime. If you were trying to nap in the daytime it might bother you but I can’t imagine many parents would be doing this anywayanyway, and if you’re a couple I believe you would be put in a different building. The other pools are very calm and quiet, very serene for those travelling without children. Honestly, I can’t find fault with this experience. Very very happy customers. Thank you H10 Atlantic Sunset.

We are on day 4 of our holiday as a family of four and I am very confident we will be returning next year. Everything has been perfect so far. Check in was smooth and very welcoming with some lovely touches of Cava, juice for the kids and some snacks on arrival. Having a child with a medical condition that requires a clean environment, we are always a little worried about cleanliness but the rooms are absolutely spotlessly clean, as is the rest of the hotel. I am particularly impressed with the efficiency of the hotel, they have got organisation and teamwork down to a tee which has made everything as stress free as possible. The entertainment for the kids is great also and the kids club staff have been wonderful, in particular Eugiene and a lovely French member of staff (I can’t remember his name sorry.) We did not anticipate that kids club would be free of charge, and though we haven’t used it much it’s brilliant that it’s included in the booking (all inclusive). The buffet food has a great selection and food hygiene seems high. The hotel itself is absolutely stunning, you can’t grasp how aesthetically beautiful it is from photos, the work that’s gone into the design and build of this hotel is incredible. One thing to note- if you are using the buffet, try to avoid booking close to the closing time as there was one occasion certain staff seemed a little displeased and we felt rushed, but other than this all of the staff have been so wonderful and friendly. Marco at the Circle snack bar is hilarious and gave the kids a laugh. I’m just so impressed with everything. When booking I was a little worried about the negative reviews of noise levels between rooms, the kids pool and the Hard Rock hotel but we can’t hear anything from The Hard Rock. Our room is in front of the kids pool, so yes- in the daytime you can hear a lot of noise, but that’s only with the balcony doors open and we aren’t often in the room in the daytime. If you were trying to nap in the daytime it might bother you but I can’t imagine many parents would be doing this anywayanyway, and if you’re a couple I believe you would be put in a different building. The other pools are very calm and quiet, very serene for those travelling without children. Honestly, I can’t find fault with this experience. Very very happy customers. Thank you H10 Atlantic Sunset.

Lovely atmosphere and amazing food

Beautiful food, great service. All the staff are extremely friendly and very attentive. The food is exceptional.

Hotel is amazing and team privilege go above and beyond to make your stay

We ate at Stromboli and had a fantastic meal. Staff were very friendly and welcoming. Freshly cooked pasta was lovely.

Fantastic Hotel and holiday as always. Great service from booking on website and then contacting to arrange an accessible room for my mum! All details were noted and everything ready on arrival! Rooms are fantastic and well equipped. Great Air conditioning and lovely views from balcony. The resteraunts are brilliant with great quality food! Service is amazing at all of them. The Privilege are and good are worth every penny with some real quality meals. My mum loved the Lamb! Stromboli was also great and the Tiramisu was something else! We used the Roof top pool and the bar service was also fantastic nothing was too much trouble! Overall a fantastic stay at a superb hotel! We will def be back again.

Route 66, very friendly staff and attentive

A beautiful meal with Rochidi and his team. Up there with the best pizza I have had. Prompt service and lovely drinks accompaniment. Made for a lovely family evening! Would highly recommend

Stayed 7 times and I swear it gets better every time x Staff are all 5 stars and can’t do enough to help