Griya Santrian

We enjoyed our 7 night stay at the Griya but as a return visitor (3rd time) I have found that this time the staff are less courteous than previous occasions. The unveiling of the renovated pool bar and restaurant happened when there and it does look amazing, I do hope that they put hand rails to assist at the stairs though. Dinner at the restaurant was excellent, I couldn’t fault the meal at all. I do think that the pool furthest away from the beach should be an Adults only as there was a lot of families with young children and it would be nice for one area to be away from the over excited squealing.

A really lovely place. It's disappointing that there was absolutely no variation in the breakfast. But otherwise a lovely hotel on the beach.

Absolutely amazing stay. Clean and modern rooms. Awesome amenities. Food was great. The pools were both really nice. The staff was extremely friendly and helpful, especially Niq at guest services. We ended up staying an extra day. The place is right on the long boardwalk that goes the length of Sanur Beach which is amazing for taking walks. Lots of restaurants and cafes along the beach. We booked airport pickup via the hotel which was both worth it and was cheaper than getting a taxi. The driver was waiting for us at the baggage claim exit. Through the hotel we booked massages at the spa, afternoon high tea, and the sailboat ride. They were all wonderful experiences. Although the food at the hotel was really good, we also recommend walking north on the boardwalk to Icon Bali mall and trying out the street food vendors at the bottom floor. Tons of variety and very clean and delicious.

This Hotel is small, dated and has major renovations at the pool. I would avoid if you can. Location is good but the hotel is sub standard on so many levels. Currently the breakfast is being served in a room that is not functional for its purpose. They use a toaster for you bread that gets stuck every time and food selection is terrible compared to the other hotels I stayed in during my trip to Bali. I would look at other hotels in this strip. I tried to make the manager aware of my issues but he failed to meet me on several occasions so I just took it that he avoids guest and asks his staff to deal with it.

Her er en engelsk version med en skarp, men stadig saglig tone: Very disappointing experience at the pool area. The hotel clearly states that towels left on unattended sunbeds will be removed after 30 minutes to prevent guests from reserving beds without actually using them. Unfortunately, this policy is not enforced at all. We repeatedly saw sunbeds occupied only by towels for more than 2 hours without anyone showing up. When I informed the staff, I was simply told to find another bed. I even pointed out the hotel’s own policy sign, and they assured me they would keep an eye on it. More than an hour later, nobody had returned to the sunbed, and the staff had still done nothing. As a result, I have spent three consecutive days sitting in the shade away from my family because there were no available sunbeds, while multiple beds remained reserved and completely unused for hours. If the hotel has no intention of enforcing its own rules, it should not advertise them. This level of service is simply not acceptable and has significantly impacted our stay. I cannot recommend this hotel based on this experience.

Lovely resort. Great location. Room very clean & comfortable. 3 x pools to choose from. Breakfast was nice, but served in the art gallery, would have preferred a beach view! Staff very helpful. Massage at the spa was awesome. We enjoyed our stay and would definitely recommend. Look forward to coming back again!

I had the best meal at the Griya Santrian restaurant. I recommend the Herb-encrusted Snapper with vegetables. It was so good that I visited twice in the week that I was in Sanur. Their fresh juices were great too. Nice beach outlook.

Great Location, central to everything, Breakfast nice, people do need to stop putting towels on day chairs and then leave for hours. Staff helpful and friendly.

Amazing gardens and pool Average room for the price. Good size but nothing special Breaky nice Service…felt like hard work in comparison to other places. Sometimes great sometimes all felt too hard. Was recommended and would return but not at the price.

Great spot love the area, good breakfast clean room, but didn’t get the deluxe room my single friend got even though we paid the same. We were on the third floor so it was a mission to get my husband to and from the room. Asked before checking for a ground floor but was told not possible.

We have been visiting the spa at Griya Santrian for many years now, and the quality, friendliness, and professionalism have remained consistently outstanding every single visit. Mini and her team are absolutely fantastic always so accommodating, and welcoming. During our recent holiday, I brought both my husband and my brother for several treatments, and they thoroughly enjoyed themselves and looked amazing afterwards. We enjoyed multiple spa treatments ranging from two to four hours, and the value for money is great considering the quality of the products, the cleanliness of the spa, the professionalism of the staff, and the obvious high standard of training the therapists receive. The products leave your skin feeling incredibly pampered and refreshed. The spa rooms themselves are beautifully designed and perfectly blend into the relaxing Balinese atmosphere that is such a signature of Griya Santrian. From the moment you arrive, the environment feels peaceful and luxuriously traditional. We also love the thoughtful finishing touches, such as the tea served after your treatment or the refreshing fruit platters provided during the longer spa packages. This spa continues to be one of our favourite experiences in Bali, and we highly recommend it to anyone visiting Sanur looking for genuine relaxation and professional spa treatments in a beautiful setting. We will definitely be seeing you all again very soon.

Griya Santrian was recommended by our friends and it did sound like it would be a good fit for us. We were not disappointed! First of all the gardens! LOVE THEM! The attention to detail and care given by ground staff every single day, magnificent work.... Our room was on the first floor with a spacious balcony. Very large walk in shower, with retractable clothes line. The room itself, looked very fresh and well maintained. Housekeeing staff were very efficient, thorough and prompt. There are several pools at the hotel, including one on the beachfront, with a swim up bar. Starfish Cafe on the Sanur boardwalk offered light meals and refreshments. A great place to sit and enjoy the Sanur atmosphere. Although the usual breakfast restaurant was being renovated, our breakfast dining was more than adequate. A great variety of food and situated in and around the Art Gallery. Already looking forward to a return visit next year!

We had 2 nights here the staff are great very friendly and can not do enough for you. The room we stayed in was beach wing was very clean and comfortable bed was very comfortable. Pool was lovely and the swim up bar was great. Food was very good and tasty. Would definitely use again

A very good choice in a lovely part of Sanur fronting onto the beach. Spacious immaculate room and very well trained, friendly and smiling staff. Breakfast was as good as anywhere that I have stayed in the world. Very well set up spacious pool. Just along the beach side walkway to the south is a terrific massage parlour called the blue board. Lisa was my masseuse and was excellent. Lovely personality and great sense of humour. I had o massage every day costing only 150,000R for 60 min.

My husband and I were excited to stay somewhere different after our usual accommodation was fully booked, but unfortunately our experience was very mixed. Upon arrival, the safe and TV remote were not working. To their credit, staff fixed these issues promptly. While unpacking, I noticed there were no bathrobes—only slippers. I assumed this was simply something the hotel didn’t provide, especially as there was also no iron or ironing board in the room. We arranged and paid for a late checkout at 6 pm, which was handled without issue, and reception kindly agreed to store our luggage while we went out for dinner before our 8 pm airport transfer. When we returned to collect our bags, things took a very uncomfortable turn. We were told there was a problem with our bill and were abruptly accused of taking bathrobes. I explained that there had been no bathrobes in the room during our entire eight-day stay. After briefly stepping away, we returned to find several staff members waiting with our luggage that they had retrieved for us, clearly expecting further action. We offered for our bags to be checked. The staff member in charge and staff proceeded to unpack our luggage in the foyer, in full view of other guests. This was extremely embarrassing and distressing, especially as our friends were present to see us off. Unsurprisingly, no bathrobes were found. Despite this, no apology was offered. We fully understand that a hotel has the right to investigate missing items. However, the manner in which this was handled—the accusatory tone, lack of discretion, and absence of any apology—demonstrated a serious lack of respect for guests. I suggested to staff that a clear inventory of room items be provided at check-in, so guests can immediately raise any discrepancies and avoid situations like this. After returning home, we attempted to follow up with the manager, who asked us to email due to a poor phone connection. While the location is excellent, the customer service we experienced was disappointing and left a lasting negative impression.

We have visited Bali twice previously and decided that we would stay in Sanur this time. My family of 5 stayed for 6 nights from the 1st of April. We loved our stay! The Griya offers clean and comfortable accommodation. Staff are very friendly and accommodating. We had rooms 102 & 103 and loved our rooms being so close to the pool. The hotel is in a great location, with Icon and restaurants in close walking proximity. The gardens are stunning and the hotel definitely provides a Balinese feel. Would definitely return to Griya in the future.

The location is definitely a highlight right on the beach and within easy walking distance of plenty of bars, shops, and restaurants. Icon Mall is also just a five-minute walk away, which was really convenient. The room itself was huge, clean, and very comfortable, with an especially large bed. The resort grounds were beautiful as well, with lovely gardens, and there was regular evening entertainment along the beachfront, including live music. However, our experience was let down by several issues. At check-in, we were asked to provide a credit card for incidental charges. We explained that we prefer not to use a credit card due to a previous scam experience in Bali, but felt judged and treated as though we didn’t have the means to pay. We ended up providing a 1 million IDR cash deposit instead, which was accepted without issue. Service was inconsistent throughout our stay. Some staff members were rude, and at times we were ignored when trying to order food or drinks, even when it was clear we were waiting. Service was also very slow. Breakfast was another area that could use improvement, as the quality and variety didn’t meet expectations. Overall, while the location and facilities have a lot of potential, the service and overall experience didn’t live up to expectations, which ultimately led us to cut our stay short.

Great hotel in great location. I stayed in a deluxe room overlooking the middle pool and it was fantastic . I was quite worried when I heard there were renovations going on but can honestly say it didn’t impact my stay at all. The staff were lovely. The only thing that I feel they need to improve is breakfast as it was pretty basic but having said that I did eat there most of the time as it’s convenient.loved my stay so much I have rebooked for later this year

Absolutely loved everything about the hotel. A great location right on the beach with lots of bars, shops and restaurants within easy walking distance - there’s a huge but discreet mall about 5 mins away that is amazing. The food was lovely and very well priced and pools were wonderful. Really can’t recommend this place enough. Make sure you hire a bike and cycle the path along the seafront. We also did a morning cookery course with one of the chefs which was absolutely brilliant. Love this place!