Green Life Sozopol Antares

1) after having arrived at the hotel in the early hours of the morning, myself and my friend were very tired due to travel and did not attend the meeting. We asked people in the hotel what did we miss and were told that it was just the rep trying to sell trips. Later in the day we were approached by the rep asking why we did not attend- we explained the above. We asked if he could give us any information we needed right there and then and he said no. He also said that because we didn’t attend he would be ‘marking this down’ and if we needed any help during our stay, he would not be helping us. Very rude. 2) there was NO lifeguard around the pool, only a rude ‘DJ’ who was very arrogant and would pester the young girls like myself to attend a ‘party’ every night. As there was no lifeguard this became an issue when a child had a SEIZURE in the pool and no staff were aware until guests alerted them. This was very traumatising for us as my friend is a trained lifeguard and luckily knew how to handle this situation but the hotel were appalling, this has left both me and my friend with stress after this. 3) I am type 1 diabetic and the hotel does not offer any sugar free options, apart from water, in any of the bars. This is completely unfair and discriminatory. It is 2026, they should be catering for all people. 4) As I am a woman I can only speak about the women’s toilets around the pool, but on multiple occasions did myself and other guests go to use there’s toilets and there was human feces on the floor. Staff were made aware and asked the clean this, however 2 hours later nothing has changed and we were forced to keep going to our hotel rooms if we wanted to use the toilet- DISGUSTING. 5) there also appeared to be human feces in the baby pool- again staff were made aware and told they needed to clean the pool, nothing happened. 6) myself and other guests witnessed a young couple being intimate and inappropriate in the baby pool during the day with many guests surrounding them. Again if there was a lifeguard, maybe this would not have happened. 7) the food was terrible, we ate the hotel food one night and both ended up with terrible stomach pain and sickness, because if this we had no choice but to spend money and eat outside the hotel. 8) there were broken grids all around the pool and this was extremely unsafe. 9) the hotel was unclean, used chewing gum was left in the walls around the guest rooms and wasn’t moved until 3 days later. 10) the maid did not provide us with clean linens and towels until day 5 of our holiday. Overall we are extremely disappointed and will never be attending this hotel again, I will also be posting this information on other websites so guests are aware.

I don’t even know where to start with this hotel, as far as the food goes I wouldn’t even feed it to my dog I think we had 2 nights of food where we could eat. This hotel caters only for the Turkish and Polish the English food selection is fries for lunch and dinner and a fried egg for breakfast! Not to even mention we had 2 room moves because of the state of them, urine stained toilet paper, leaking sewage, and ripped mattresses and beds. And then to top it off we got told “we did book a standard room, you get what you pay for” upon meeting other guests it wasn’t just us that had experienced this they had also put complaints in about the food and their rooms. The pool is tiny the first couple of days it was fine but after that we didn’t even want to get in it, having 3 buildings with 4 floors of rooms you’d expect them to be able to offer enough facilities for everyone. Instead the pool fills with locals and once the music is on which they call entertainment your free to change your music - there’s is LITERALLY NO POINT in this as the locals just go straight up and turn your music off and then try to argue with you about it instead of simply just taking turns. The staff are constantly asking you for tips, constantly rude and will stand over you while you attempt to eat your food. This hotel was the worst experience of my life, we spent more money on eating out than we did for the holiday itself! But then I guess as the receptionist says “you get what you pay for”

We stayed 10 days as a couple and were worried about the stay due to the reviews. There are some good and some bad points to this hotel which I will break down but mostly you do get what you pay for here. Pros. It is clean Staff are friendly. Staff try to help Room is decent size. Nice pool Beach not far Cons Food is repetitive. Bed is rock solid. Music on repeat stupidly loud Doors slam Only one fob key per room Drinks at beach expensive No diet drinks. (But did get on asking) Pool can be over run and can get very loud. WiFi Taxis are cheap enough and buttons all over to press to summon a taxi which is good there is one right outside the hotel. There are scooters that can be found around from three different companies. Nice to keep a breeze in the sun. Watch out for excursions go book on trip advisor or similar we had two reps come to see us one from love holidays who booked our trips but only gave us prices at end and was more expensive than online sites. Then the second was through mts who was rude as we had already booked excursions. No need for this and left a bad taste. Floors are slippery a lot so wet shoes with grips advised. Especially in the lift be careful. All inclusive times aren't really great for what you pay. Drinks start at 10 am and finish at 11 pm. We didn't drink any alcohol and barely had Coke Zero as had to keep asking for it so didn't really get out moneys worth through the all inclusive personally. Biggest issue for me was the loud music and noise especially at night as there doesn't say there is entertainment which is why we chose the hotel but the noise level is so loud it radiates through the hotel room and the same songs seem to be played on a loop over and over again which can be really fraustrating. (I have a brain condition so this may not be an issue for others) Cleanliness. This is very big here. The poolside is cleaned every morning. The dinning area is cleaned as they go by numerous staff The bedrooms. This could probably be improved a bit as although people come round they don't seem to change things like the bedding and towels just sweep the floor and take out the rubbish and top up the toilet roll. Facilities. Fridge in bedroom. Would be nice if there were some drinks in it as it is an all inclusive hotel. You get one bottle of water on arrival. Safe - pay to use we didn't Wi-Fi - pay to use. We paid for a week at 15 euros and this did not work at all. Didn't even pick up any WiFi so was a complete waste of money.