Grecotel Meli Palace

The staff is kind and helpfull.

to my mind , faultless in every repect. staff most helpfull i have ever come across meals , bearing in mind sellf service ,plenty of choice and cooked to perfection. over sites whic didnt bother my partner and i dont think the exrtact workrd in bath room , and occasonal light switch for main light in bedroom tiniest of niggles. But for us a super super experience , wold go again , at the drop of a hat Ted

Very beautiful hotel,amazing staff special mention to Erato .Ecxcellent and 10 out of ten.Cleaningless is perfect.

Great time, food, stay and hospitality.

Everything was excellent. Honestly it’s difficult to single out any one thing because everything exceeded our expectations The accommodation was excellent, the food was delicious and varied, and the entire staff was simply outstanding. Every member of the team was friendly, professional, and always ready to help at any moment. We truly felt cared for throughout our stay. We also had a very late departure, but the hotel made this day completely stress-free for us. We were able to enjoy all the facilities and services. Thank you for making our week so special. We would be happy to come back again and highly recommend this hotel to anyone looking for a perfect holiday.

Very freindly, laid back hotel. As regards sunbeds, you had to be up early to be poolside, but there were plenty available on the beach, just had to find a shady spot. Good choice of food. Location superb, Options visit Sissi and Malia.

The experience in this hotel was excelent. The staff so helpful. The food quality and a lot of variety. Nikoleta from the reception she is truly helpful and kind with russian knowlegde. The cleanence of the hotel is perfect.

Friendly staff, delicious food, a beautiful beach with awesome sunsets and a peaceful atmosphere. The hotel is very clean and perfect for a relaxing family holiday. We would happily come back!

Perfect location, very nice staff,the only thing that i would change is the rooms, they need a little upgrade, and there are no internet in the rooms neither wifi neither mobile data. Letting this aside its a very nice location

Great hotel for a peaceful stay, but there is one issue 😇 The hotel is very clean and perfect for a quiet, relaxing holiday. The food is excellent, and the staff is incredibly friendly and helpful. However, there is a big problem with the sunbeds. By 8:20 AM, all of them are already taken. Management should fix this, but otherwise, it is a wonderful place.

Not a 4-Star Experience We booked this hotel as a last-minute holiday and knew from previous reviews that opinions were mixed. We decided to take a chance, but unfortunately the hotel did not meet our expectations of a 4-star property. Room Issues on Arrival When we arrived late at night, we were allocated a lower ground floor room with an extremely strong chlorine/mould smell. The odour was so overpowering that we immediately opened the balcony door and had to leave the room. After contacting reception, the receptionist agreed there was a smell and asked if we could stay there for one night. Unfortunately, this was not possible as the smell was strong enough to cause a headache. We were given a temporary room for the night and moved to a different room with a balcony the following day. The rooms throughout the hotel are very dated and in need of refurbishment. During our stay we saw three different rooms, and none of them felt particularly pleasant or up to modern 4-star standards. Location & Entertainment The location is ideal if you’re looking for a quiet and relaxing holiday and are happy to spend most of your time at the hotel. However, don’t expect much entertainment. There was no music around the pool during the day, and the evening programme was disappointing. During our 7-night stay there were only two actual shows, while most evenings consisted of singers performing slow songs. Entertainment also started quite late, and the seating area was too small for the number of guests. The private beach is a definite plus, although the sea is very rocky, so beach shoes are highly recommended. Sisi Harbour is around 2.5km away (approximately a 30-minute walk) and offers a few restaurants and shops. Malia is around 5km away and provides a wider choice of shops, bars and entertainment. Service Service was another disappointment. Apart from clearing plates from the tables, there was very little interaction from staff. Most employees appeared uninterested and gave the impression that they did not particularly want to be there. While nobody was rude, the service lacked the warmth, attentiveness and friendliness that you would normally expect from a 4-star hotel. The reception staff were the exception and handled our room issue professionally, arranging a temporary room and moving us the following day. Gym If you’re someone who likes to train early in the morning before starting your day, this hotel may disappoint. The gym doesn’t open until 10:30am, which is unusually late. On the positive side, the equipment itself is fairly good and the gym is well equipped. Food The food was probably the biggest disappointment. The selection was quite limited and much of the meat was chopped into very small pieces, making it look less appetising. The menu changed very little throughout the week, and there was only a small selection of desserts and fruit. You certainly won’t go hungry, but if good food is an important part of your holiday experience, this hotel may not be for you. Check-Out Experience We also requested a late check-out as we had a late evening flight. Unfortunately, we were told this was not possible because all rooms were fully booked. While we cannot verify this, the hotel did not appear particularly busy, so we were surprised that no option was available. That said, the hotel did provide luggage storage and access to a shower room before our transfer, which was appreciated and made the wait more comfortable. Overall We still managed to have a lovely holiday because we spent a lot of time exploring Crete and sightseeing. However, the hotel itself is not somewhere we would return to. We paid around £700 per person, which felt acceptable for what we received. However, I would not have been happy paying significantly more, and I believe there are better hotels available for a similar or slightly higher budget. Pros: * Private beach * Quiet location * Good base for exploring Crete * Well-equipped gym * Reception staff helpful with room change Cons: * Dated rooms in need of refurbishment * Strong mould/chlorine smell in some rooms * Limited food selection with little variation * Poor service and lack of staff engagement * Weak entertainment programme * Gym opens very late (10:30am) * Rocky beach * Limited seating for evening entertainment

Very good hotel with friendly and helpful staff. Excellent grounds and pool area and very close to private beach.

I have very conflicting feelings about this hotel. I would like to point out right away that we did not live in the cheapest room in this hotel. We communicated exclusively with respect and without conflicts. First of all, because the administration's attitude towards newly arrived guests (not all, but only the "chosen ones") is nothing. We arrived at about 8:00 in the morning with a child, having previously overcome 16 hours of travel and they did not even offer us to check in earlier! Of course, for money. But at our request, they did not even announce an approximate price or the possibility of such a service. They did not offer the child a rest room (at least for a child), so that we would not sit and sleep in front of the eyes of all the people walking through the hall. And in general, for the level of this hotel, sleeping guests with a child in the lobby should have been nonsense, but this is such indifference from the administrators. While we were waiting for our "check-in", other tourists from other countries calmly checked in earlier, although we were told that "there are no free rooms, so wait for yours to be cleaned". They (tourists) were also given tours of the hotel, told how, what and where it works, while they told us almost nothing. For example, we only found out on the second night that you can order a cocktail at the bar and it is included in the price of accommodation, all inclusive. We had to ask the administration directly for any information because either they don't know (find out) or we have to come later to find out. Regarding the rooms: they are in a very difficult situation. The paint is peeling, scratched and chipped. Wooden elements with traces of high mileage. Some places are painted directly over traces of flooding or damage, that is, not really worrying about the appearance. The hotel has not seen a major renovation for a very long time. The beds creak and creak, it will not be possible to turn to the other side quietly. The phone doesn't work, the administration calls, but there's no sound. In response, the administration can't be reached, there's no number, there's not even a beep. That's why the administration called us on our mobile phone during that period - when we were on the beach. The pillows look and feel like a thin pancake. It's impossible to switch the air conditioner on without breaking your finger (although it cools normally). You have to ask for toiletries, they don't change them themselves during cleaning. The room was generally clean. The staff (meaning bartenders, cleaners, waiters and kids club employees) is friendly and goes out of their way to meet you, everyone else does you a favor by talking to you. The evening animation is generally interesting. The beach is beautiful but not cleaned. The entrance to the water is not very comfortable, especially for children. The owners could allocate funds for this time and make a sandy entrance at least for children. Checking out of the hotel is also worth paying attention to, considering that on the first day we asked to book our or another room for us for a "late check-out" (which we paid for as a full day) the cost of which was initially 240 euros, then 270,300 and on the last day it became 330 euros. We had to run around and find out whether we had booked or not? This room or another? It got to the point that on the last day at the time of check-out we had to solve the issue of moving because we had reached the point and could not say whether we would stay in the same room or be moved to another and we had to run to pack our things. Just indifferent, intentionally. On the night of departure, even a man from the administration shouted "goodbye" in our backs and that was it. No one warned us about the transfer and generally did not do their job, but expected a tip. Would I come here again? Would I bring my own money? Unlikely. Would I advise others to go? No way. The owners should think about it, but apparently profit prevents them from evaluating everything objectively. If all of Greece is like this, then I have bad news for it.