Nice hotel, super staff
pirms 4 mēnešiWe spent a week as a family of 4 at this hotel, overall quite nice. Staff really shine and are the saving grace for the hotel. Yolande on the concierge team was just amazing and couldn’t do enough to help us. Dio one of the waiters also fantastic. Food is really lovely in the À la carte restaurants, great wine and cocktail selection. Hotel always clean and staff work really really hard. Rooms are kept very clean and lovely fresh bedlinen and towels daily. Some negatives for us tho and it’s only our opinion. The hotel advertises itself as an ultra all inclusive but there are charges for room service, cabanas etc. there’s a major sunbed problem. Just not enough sunbeds for the amount of residents. The pool attendants and beach staff do bring out extra loungers if you ask but these are not at all comfortable like the ones that are already there. People are out from 7am and earlier putting down towels and I’m afraid that’s a real turn off for me. The beach bar can get very busy at times and the staff who work super hard just can’t manage beach service all the time. The hotel in general whist very clean is in need of a good overhaul you would know it’s an old hotel with some parts having a facelift but a lot of it is very tired, the beds, the curtains and soft furnishings in bedrooms in particular. The mini bar in the room has only soft drinks , water and beer and if like myself you like a glass of Prosecco or wine in the evening then there is no option for this and they won’t let you take a bottle up from the bar even tho it’s all inclusive. The breakfast buffet is ok , same offerings every day with no variation and lunch and dinner much the same Altho what they do have is very tasty and again staff are fantastic, definitely a bonus to have the other restaurants and the dine out options for a change every evening. Overall a nice hotel in a stunning beachfront location with amazing staff that go above and beyond to sort out any problems you might have but could really do with a good renovation.