Gravity Blue Bay & Aqua Park Hurghada

We recently stayed at TUI BLUE Crystal Bay in Hurghada, and overall, we had a good experience. The hotel has many strengths, but there are also some areas that need improvement. Pros: * We were welcomed with a refreshing welcome drink upon arrival, which was a nice touch. * A special thanks to Manar at the front desk for assigning us a beautiful suite. The suite was spacious, comfortable, and very clean. * Housekeeping did an excellent job every day, keeping the suite spotless throughout our stay. * The food quality was generally good. Breakfast and the main dinner buffet had good quality, although I felt the variety was somewhat limited. * We had dinner once at the main restaurant, which was good, and also tried the three à la carte restaurants: * Mangal Restaurant: The food was excellent, but unfortunately, the service was very poor. * Dalila Restaurant: The service was outstanding, but the food did not meet our expectations. * Elia Restaurant: Both the food and the service were excellent. It was definitely our favorite restaurant. Cons: The biggest issue during our stay was the service provided by some employees. While some staff members were friendly and professional, others were not welcoming, rarely smiled, and often required repeated reminders before responding to requests. This negatively affected our overall experience. For example, when I requested shower gel for our room, I had to call reception three times, and it finally arrived after about an hour. This level of service was well below my expectations for a hotel of this standard. On the positive side, after submitting my feedback through the TUI BLUE app, the hotel handled the situation very professionally. Mr. Ahmed, the Food & Beverage Manager, personally met with me, apologized for the inconvenience, and ensured that the service improved significantly. From that point onward, the service became excellent, and I truly appreciated how seriously the management took our feedback. One more point regarding reception: Manar was very helpful during check-in, but when I requested a second key card, she became visibly upset and handed it over reluctantly. Since we were a family of four, I felt that requesting two key cards was reasonable. I later understood that the hotel’s policy is to provide only one key card to help save electricity, which is understandable, but I don’t think that should affect the way guests are treated. Finally, the air conditioning in the lobby and the main restaurant needs improvement. These areas were consistently too warm, making them uncomfortable, especially during the summer. Overall: TUI BLUE Crystal Bay is a good hotel with spacious rooms, excellent housekeeping, good food quality, and management that genuinely listens to guest feedback. However, the consistency of the service from some staff members needs improvement, as it can significantly affect the overall guest experience. If the hotel focuses on providing the same high level of service across all departments, it has the potential to become an outstanding resort.

We are just back from being truly spoiled at TUI BLUE Crystal Bay in Hurghada. We had a room that gave us use of The Posh Club and it’s worth paying for the suite upgrade for this alone. On arriving after a long day of travelling we were greeted by our personal butler Ahmed, this man turned out to be one of the highlights of our stay; nothing was too much trouble and although we didn’t want to feel like we were taking advantage of his kindness this didn’t stop him from offering to help us with everything from booking restaurants to picking us up and dropping us off to different parts of the resort in the golf buggy, (this was great because the resort is huge and July’s heat makes getting around tough) The room we had was simply huge, it was a true 2 bedroom suite with both bedrooms having massive en suite bathrooms (bath and separate showers in both) with the living area also being really generously sized - our 14 year old had more than enough space to himself when he had enough of us. The restaurants are all à la carte and you get use of these each evening as well as having the option to use the main restaurant buffet. Manage is an outdoor buffet and was our favorite, the staff at Elia made my partner’s birthday really special, thank you again Ahmed for arranging this and the special surprise afterwards 💙 As well as the restaurant we could get meals served in the posh club and we made use of this for breakfast and lunch, (and when ever we wanted snacks or drinks - even though the staff were always offering to deliver these to save us the trouble, (it would be too easy to get lazy and need rolled out of the hotel if you took them up on every offer of food/ drinks) Having been to Egypt 6 times now and found staff to generally always be attentive and friendly this hotel takes that to a new level; the team at posh club have a work ethic that makes me understand how the people of this proud nation built the pyramids. They just didn’t stop; Egypt in July is hot (understatement of the year) but their work rate just didn’t drop. We’ve only booked a return visit to a hotel once before but we have already been looking at when we would be able to book a return stay at Crystal Bay. The location of the hotel is great, there is a sister hotel that you can use the facilities of but aside from the Jerry out over the water we found this just too busy and a bit manic so couldn’t wait to head back to Crystal Bay. Just outside the hotel and across the road there are a row of little shops where you can practice the art of haggling but less the a 10 minute walk is Senzo Mall with Spinneys (think Asda and you’re about right and it’s fixed price too if you don’t want to have to haggle) so no worries if you forgot anything - even though the room already had all of the toiletries you could need. We didn’t make use of the pools and spent our time either on the beach surrounding the resort’s lagoon but there were no sights of sunbed wars and yet more staff always delivering drinks. We spent a lot of time in the Champions bar (it was showing all of the football) and want to with Jonn our best wishes on his upcoming nuptials; this man was always full of energy and actively engaged with every person that walked in, a true credit to the resort and always looked to put a smile on your face. So the downside, there is just 1 and I feel a bit cheesy typing it. The only downside is that we will need to spend a fortune in future if we want to better this holiday - only way out is to just rebook😎

To say this hotel is excellent is an understatement! We went as a family (2 adults and 2 children 12 and 16yrs) in a deluxe seaview room. Plenty of space, cleaner was great. We did not come across one member of staff that didn’t look like they wanted to be there, every single one was friendly, went out of their way to do whatever they could to ensure your stay was exceptional. Thankyou especially to Essam the chef, hamed at the pool bar and the amazing entertainment team including Momo, Olivia and Boudk!! They treated us like family and because of them we will be returning next year (and we never go anywhere twice!). You can use the waterpark I. The next door hotel, a very short walk. Good for an hours entertainment then back to our calm and quieter surroundings! There was something on every night to watch. Nothing too extravagant which is what you’d expect in an Egyptian hotel to be honest as we’ve been to others and it’s the same, but we did go on a bus to a party one night all inclusive and there was a Beyoncé tribute and then a band and they were brilliant! We had a great night! The biggest positive was the food! I am coeliac so must eat gluten free and from our first visit to the buffet restaurant I was taken care of. The luxury of so many different restaurants was made even better by all the staff knowing I was gluten free and to say I was treated like a queen is another understatement. I was not poorly once, and I ate pretty much everything I wanted. If the menu item had gluten in it they would make me my own! In yades restaurant where we chose to eat most lunchtimes Sayed looked after me exceptionally. They pizzas and pastas are lovely! He made me my own fish fingers one day as I fancied them! Nothing is hard work for any of the staff. In the Egyptian restaurant Khatab and Mahmoud were amazing! We went on a private speedboat with falcon excursions and again it was fantastic!! We had the best week! Thankyou!