Grand Palladium Sicilia Resort & Spa

We went to Siciliy for the first time with the goal of relaxing which is indeed what we did. The property is slightly remote but a 5 minute taxi to the train station and you can be in Palermo within 45 mins. We did not take up many of the trips that were arranged as we were only there for a week. We cannot fault the premises, cleanliness, atmosphere and service. The food was excellent with plenty of choices for foods to eat. The availability of drinks in terms of brand, quality and quantity was outstanding. Where to start with the service and staff - quite simply nothing was too much for them. We arrived 4 hours late (approx 2am) due to delayed flights but they had prepared a light meal for us just in case we were famished. We asked for a late check out which was arranged quickly and without fuss. They tried to accommodate our every wish. Special mentions should go to Angelika who worked at the pool bar and the Signature Level bar near reception. Extremely pleasant and friendly. Mention should also go to Christian the lifeguard at the Signature pool. Unfortunately, the habit of reserving a sun lounger with a towel and then leaving for breakfast or lunch for a few hours was there when we first arrived. Christian removed the towels after 30 minutes (as the policy dictated) and when faced with irate guests he handled them with courtesy, politeness and professionalism. Some of the guests were less than polite but he remained stolid. The hotel need to ensure there are sufficient loungers and sufficient room as well as seeing that guests do not abuse the policy. Thank you

Thanks for great service to Salvo, Giusi, Gabriel and Elisa!!! You’re so lovely!!! Have a great time, cheers mates!

We went every night to the sportswear xtratime. Nunzio was very friendly, good food and drinks

The Sports Bar at the hotel is very great. A lot of friendly people working there like Nunzio!! Amazing food and drinks!

Here at the hotel and everything has been fantastic. The facilities are clean, food is high quality, staff work so hard and are so sweet. Special shoutout to Giovanni Geraci our server from El Dorado, he was excellent! The one negative thing from experiencing other all inclusives is that the entertainment team wasn’t really present, not many activities and at times it seemed boring by the pools and we were also wondering which pool was the main pool for entertainment. Other all inclusives really make the whole day action packed and exciting but I found that this hotel lacked that entertainment factor. Everything else was fantastic including the food. Tip: pay extra for the steak at El Dorado, you wont regret it!

Lovely hotel but definitely not 5 star. No welcome drink on arrival, was given a room not in the main building but not sign posted to where it was. A second floor room with no lift so had to carry own bags upstairs. On arrival noted the air con was not working and balcony door did not lock. Phoned reception twice asking for someone to come check it out, still waiting… Food is good and plenty choice, however drinks are not great. All spritzes are served in small glasses not proper spritz glass and when asked for larger glass told that they cannot provide as they are only for premium gins which cost extra. Soft drinks by the pool are from plastic bottles and often flat. This is our second time at this hotel, unfortunately the first visit three years ago was a better experience and based on the current visit we wouldn’t be returning again.

We have just watched the England Football game at the Sports bar and the staff were absolutely amazing, the bar was packed but the service did not faulter, no sooner had you just about finished your drink another was bought…great atmosphere, great staff, special mention to Nunzio Ileana Giusy Salvo P Giliseppe P And Gabriel Thank you

We spent our parents 46th anniversary at the Palladium. Dinner was arranged at Portofino, the Italian restaurant. We arranged a cake in advance and had a nice dinner with various pastas and fish dishes. The food and service was great, but the staff made it extra special by coming out with the cake at the end of dinner to surprise our parents. Would highly recommend this restaurant and the staff!

Excellent service by roberto sarlo e Denis vitrano superb advice on menu and wine choices at Portofino restaurant….the lobster and crab were excellent accompanied by the perfect wine…Roberto so friendly and welcoming…excellent knowledge…food and wine outstanding! Thank you!

Reception staff no great to help to resolve problems. Housekeeping team excellent clean rooms. Bar staff good as were ladies at breakfast. Sunbeds and towels good quality and plenty of availability. Mexico hotel stayed last year F&B was better value that here, food seemed to be somewhat valued engineered, no sides with main course in Porto Fino dinner. Registered as a member but no acknowledgement. Decent hotel overall and clean, just missed some details.

During my stay at the hotel, I had a very pleasant experience, and a big part of that was meeting Elena Nastasia. She welcomes guests with warmth and professionalism, always making everyone feel genuinely welcomed from the very first moment. She is very friendly, attentive, and always ready to help with any questions or needs. You can clearly see that she is dedicated to her work and treats people with great respect. She is truly a valuable presence at the hotel.

The hotel itself is well put together and appeared to run smoothly however it appears that if the hotel is busy when you visit, this has a huge impact on your experience. We were given room which had adjoining doors to another room. On arrival, this door was unlocked so we had to request for someone to lock it to keep our valuables secure. The adjoining doors also meant we were able to hear everything from the room next door. We also unfortunately had a room with air conditioning that wasn’t working correctly and it was 26-29 degrees day and night with no way to cool it down. We requested for the aircon to be looked at 3 times, someone attended on the 3rd time. When he checked the air-con he said it was fine and measured the temperature of the room at 26 degrees saying there was nothing he could do. The maintenance man then preceded to laugh at us for saying it wasn’t working. We later requested 2 fans which the reception were happy to provide us with. A member of staff then came upstairs with 1 fan. We requested to change rooms because of the above which staff happily looked into however availability was limited due to the time of year. They offered us a room with a pool view away from the main building however we were not able to have access to the pool as it was signature level therefore we chose to stay in our original room on the main site. At meal times you are given a table at the buffet restaurant and then you go up to get your food. Unless you leave a personal belonging on your table, the staff give your table away before you get back to it due to the high demand in the restaurant. This leaves you standing in the restaurant with no seat which prompts you to take a free seat, then the cycle continues and another couple are left with no table. The hotel offers a €10 shuttle service into Cefalù which we had left until our last day. The front desk confirmed that the shuttle service accepted card therefore we didn’t get cash out prior. When we went to pay for this on our last day the service said they don’t accept card and we did not have time at this point to go back to our room, get our card, take money out of the cash point and return before the bus left. We asked the front desk if they would change a card payment for cash but they declined to help us with this. We were left with the option of an €160 round trip taxi to get us to Cefalu following this experience. It would be helpful for the reception to provide correct information in these situations. We are leaving tomorrow feeling disheartened and feel that for a 5 star hotel and a £2000+ holiday we would expect a great deal more. We are truly disappointed in our experience but thankful for those members of staff that did go the extra mile and were helpful towards us. I hope our experience would have been different outside of peak summer months.

Very disappointing. Have been looking forward to a relaxing breal with a touch of luxury. The hotel boasts of 3 a la carte restsurants. These can be booked on the hotel app. We were lucky enough to easily book the Thai and Steak. Here is where the hotel does not tell you of its other unique offering....the restaurant lottery! It appears all restaurants are now fully booked for the next month so good luck. Sitting all day wondering if we will make the waiting list to see where and when we will eat is not relaxing. Lots of disappointed England fans who turned up to the Sports Bar last night to be shown an all 4 screens a documentary about Enzo Ferrari. Despite a ban on reserving beds at the Signature pool, every bed had a towel on it by 9.30 though few were occupied. The 3 lifeguards obviously hadn't been briefed on the rules. This place just hasnt got enough facilities for the number of guests. Looking forward to going home

Fabulous welcome on arrival. We had a sea view room (1263) overlooking one of the pools and beach. First thing to note is that the balcony gives absolutely stunning views, daytime and sunset. Also no need to worry about noise, the doors completely block out anything that might otherwise disturb you. Rooms spacious, comfortable and the mini bar is a nice touch. All of the first stock is free and water is topped up daily. Every member of staff, without fail, is warm and friendly. Everything is done quickly and with a smile. The hotel grounds and areas are kept perfectly clean & well maintained. The food. Where do I begin? Whether it’s the buffet, Thai, Steakhouse or Italian, the service is personal and the food outstanding. No problems whatsoever in getting a reservation. All easy to do on the hotel app. The bars are great too. Lots more f choice and options through until 2am if you want it. There are more than enough subbed, no need to be out early. Reserving beds is not allowed. We also booked a couple of tours through the hotel (Palermo & Cefalu). Both easy to arrange and well worth the visit. Overall it’s a fantastic hotel with wonderful staff and food that is to a very high standard. Loved it!

Great experience. I can’t believe some of the reviews eg. “Can’t order steak in the steak restaurant “ , you certainly can, even on the basic package. Slight hiccup in the Portofino restaurant but these things happen. Extra time sports bar is fantastic, Giusi, Salvo (Jason Statham), Nunzio, Giuseppe P. Great service all round. We have had a great time, bungalow was spotless, food was great everywhere (I am an Executive Chef/Culinary Director). Thank you all.

Hotel generally fairly quiet with ample seating and sunbeds.Nowhere in the area within walking distance,bus or taxi required if wanting to exit the resort

Just returned from a week in the Grand Palladium Hotel. I would recommend this hotel if you want a relaxing holiday. The gardens are beautiful and the views of the beach are excellent. Nice friendly staff too. The only thing we found slightly disappointing was that the hotel was quite isolated. However the shuttle bus service that the hotel has is excellent for seeing nearby places of interest.