Grand Mercure Phuket Patong

My family and I arrived in Phuket at approximately 10:30 a.m. We fully understood that our rooms would only be available after 2:30 p.m., so we were happy to wait. While waiting, we visited the spa and enjoyed foot massages before heading out to explore the area. We were assured that we would receive a message as soon as both of our rooms were ready, and that this would be before 3:00 p.m. At 2:30 p.m., I received a message advising that one of our rooms was ready. As we were travelling together, we decided to wait until we received confirmation that the second room was also ready so that we could all return and settle into our rooms at the same time. By 4:00 p.m., having received no further communication, we returned to the hotel. To our surprise, we were informed that the second room was still not ready. We proceeded to inspect the first room that had supposedly been prepared, only to discover that it was damp and heavily affected by mould. As someone who suffers from asthma, this presented a serious health concern. I immediately returned to reception to report the issue. The staff advised that the hotel was extremely busy, that very few rooms were available, and that they were unable to provide two rooms on the same floor or even in the same wing of the hotel. This was particularly disappointing as we had booked well in advance and had specifically requested adjoining or nearby rooms. Unfortunately, our request was not accommodated, and the staff were dismissive of our concerns. Rather than acknowledging the delayed room readiness, the unacceptable condition of the room, or the failure to meet our booking requests, they appeared to avoid taking responsibility for the situation. After considerable discussion, the hotel manager eventually came to address the matter, but only after we had documented the condition of the room and the interactions with staff. By that stage, our confidence in the hotel had been completely undermined. As a result of this experience, we stayed only one night before checking out and moving to a newly renovated hotel in Patong Beach hotel by see2sea, where we received the level of cleanliness, professionalism, and service we had originally expected.

I had a wonderful stay at this hotel in Phuket. Everything was perfect, from the cleanliness to the comfort. A special thanks to the manager (juli) and all the staff , who was incredibly kind, helpful, and cooperative throughout my stay. Highly recommended!

Five Stars and Beyond – Another Exceptional Stay at Grand Mercure Phuket Patong My mum and I are repeat guests at Grand Mercure Phuket Patong, and somehow each stay is even better than the last. The staff consistently treat us like family and make us feel like VIPs from the moment we arrive until the moment we leave. The very least we can do to express our gratitude and appreciation for the incredible team at this amazing hotel is to acknowledge their outstanding efforts through this review. Reception A heartfelt thank you to Orn, Sita and Oil Your warm welcome on arrival, remembering us personally from our last visit and willingness to accommodate every request was so appreciated. Nothing is ever too much trouble. Your genuine care and attention made us feel so well looked after, particularly doing your best to accommodate a room suitable for my elderly mum – providing us with an upgraded room and the beautiful welcome gifts (bag and notebook) which we have already put to good use. Thank you also for organising our tour driver, transportation to various locations, and our airport transfer, ensuring we were looked after every step of the way. Most of all, it was your heartwarming smiles and friendly greetings each time we walked through the foyer that truly made a difference. A special thank you also to Tak, Bell Captain at Concierge. Your cheerful greeting whenever we passed by, your assistance with transportation arrangements, having an umbrella on hand on those unexpected rainy days shows your exceptional level of service and care. Bubbles Restaurant and Club Lounge All of the staff were wonderful, but special recognition must go to Tan, Rebel, Noona, Mai, Ploy, Fon and Armad. Whether at breakfast, dinner, or enjoying refreshments in the Club Lounge, your welcoming smiles and attention to detail made every experience memorable. It was amazing that many of you remembered our coffee and drink preferences before we even had to ask. Ploy, thank you for your patience in explaining the dinner menu and offering recommendations, especially for the BBQ and Seafood Night, which we thoroughly enjoyed. And of course, a huge thank you to the best chef ever, Hannan. Every morning you remembered exactly how we liked our eggs cooked and delivered them to our table with the biggest smile. It is these thoughtful touches that made us feel genuinely cared for throughout our stay. Ryn Spa One of the things Mum and I most look forward to every time we stay at the Grand Mercure is visiting Ryn Spa and enjoying the professional service delivered with such a personal touch. Nut and June are simply outstanding. Their facials are exceptional, their massage techniques are incredibly relaxing, and they have a wonderful ability to melt away stress, tension and aches. The spa environment is always immaculate, peaceful and welcoming, with calming music and soft lighting creating the perfect atmosphere for relaxation. A special thank you to the beautiful Hannah for your fantastic customer service and warm hospitality. And Nong, I continue to be amazed by your talent and creativity. I especially love the craft activities you offer. I learn something new every stay and truly appreciate the time, patience and enthusiasm you bring when teaching your skills. Thank You Thank you once again to every employee of the Grand Mercure Phuket Patong team, regardless of your role. Your dedication, kindness and commitment to providing exceptional service are what make this hotel so special. You have once again made our stay unforgettable, and we are already looking forward to returning. Five stars and beyond – all the way!

I stay Grand Mercure Phuket and met good servıce from receptıon Oıl help me areange taxı and smooh check out she so kınd and helpful room very clean and kocatıp neşe beach I wıll çöme bacak agaın.

have had multiple trips and stays in phuket especially patong. this place has some positives and negatives for mine . id not stay here unless in pool access room . the pool is small and it would be a nightmare in peak season imo. in a great location at the best end of patong. close to everything. Food and beverage options are good with a decent breakfast . for mine, has a very claustrophobic feel to it . i like it but theres a BUT

Tan was so friendly and helpful. View is lovely.

I felt unwell and a lovely young man named Chai made me the best honey, lemon & ginger tea. He knew exactly what I should take and whipped up a tea for me in a matter of minutes. Thank you Chai for the fast, efficient service you provided when I needed it the most. 5 stars to Chai and the room service team

We loved our stay at mercure . Really loved spending time at Grand Club n particularly Service provided by REMOTE there. She is a nice girls loved to have small chats with her👌👌

This hotel has all luxury amenities at reasonable rates. Great location, neat -clean rooms. Multi cuisine meals options , professional and supportive staff. Separate pool area for kids below 15 years. Waking distance to bangla street, shopping malls , street vendors, beach. We stayed for 5 nights with kids really loved this hotel.

I had a wonderful experience .The hotel is impeccably clean and tidy, with service thats 5-star. A special mention goes to Tan, our breakfast waiter, whose outstanding service and warm smile made mornings a delight. The staff overall are exceptional- friendly, attentive, and professional. I do feel for the hardworking waitresses and cleaners who have to manage the mess left by children - parents who can’t control their kids tracking water from the pool into the breakfast area. That said, the dedication of the team shines through. From front desk to housekeeping, everyone contributes to a welcoming atmosphere. Shout out again to Tan for making our stay extra memorable. Highly recommended for anyone seeking a clean, well-run hotel with truly outstanding staff.

Could not thank Sebastion enough for their hospitality and service. Rooms we very clean and tidy, dinning room food and service was A1 espically Ryan and Moo the girls in the top bar very efficant the pool bar always ready for a laugh. Well worth the money.

Chef Bright and Hostess Ploy really made our stay so much more comfortable. We had a 1 year old baby with us and it's their assistance which made our stay feel at home. Miss Sita at the front desk also was very helpful in getting the rooms of our choice of view. Although the Quality of maintenance of the room is BAD. Electrical Sockets and Shower curtains were just falling apart.

Perfect location, everything is good in this hotel, only room size was small and lighting in the room is less, Otherwise food is good, hotel has spa, pool, pool for kids

If you're looking for a place right in the midst of Patong that still provides a great escape from all the lively nightlife come to the Grand Mercure and you will be sure to still enjoy a great night's sleep. The General Manager has been here for 12 years and his staff are all great. The rooms and spotless and the value for money exceptiona. Their amazing buffet breakfast will set you up for the whole day!

A wonderful breakfast prepared by chef Hannan .The food was delicious well balanced and made for a great start to the day .

This hotel enjoys a great location, and we were easily able to get a Bolt taxi into the Old Town, which had been recommended by the staff. The Old Town is definitely worth a visit, with its colourful streets and distinctive Chinese-influenced architecture. We headed straight to the schoolhouse museum, which provided a fascinating insight into the history of the area and how Chinese labourers were originally brought in to work in the tin mines and eventually settled there. Back at the hotel, we were delighted to find an elephant-shaped towel decoration on the bed along with a complimentary Mojito cocktail set, which made for a very warm welcome. As the weather was a little rainy, we decided to treat ourselves to a visit to the spa, which proved to be the perfect way to recover from our flight and journey. On our first evening, we enjoyed an excellent Italian meal in the restaurant before turning in for the night. The room was clean, spacious, and comfortable, with a well-appointed bathroom, excellent air conditioning, and comfortable beds—everything you would expect from a five-star hotel. We also appreciated the large television, which allowed us to log into our Netflix account and relax after a busy day. The following morning, feeling fully refreshed, we decided to visit the gym. It was very well equipped and even included an area for guests interested in Muay Thai training. After burning a few calories and returning to our room for a quick shower, we headed down for breakfast. The breakfast selection was truly impressive. There was such a wide variety of dishes available that guests staying for an extended period could easily enjoy something different every day. The choices catered to a wide range of nationalities and tastes, and everything I sampled was of an excellent standard. The hotel also features a wonderful coffee shop where you can relax with a drink or spend time in the comfortable lounge area, which includes a bar offering attractive happy-hour specials. Overall, this hotel has everything you could need for an enjoyable and relaxing stay, combining excellent facilities, comfortable accommodation, great dining options, and a convenient location.

Location so good all staff is good Kai and Deer very good service

Good service esply Tan , very helpful with us . Help us snap pic . overall all the crew very nice . Kai also very helpful