Grand Mercure Khao Lak Bangsak

Excelent good And drinks And incredibly friendly staff. Special thanks to June, Yoonie, Yui And Na, who wereexceptionally kind, welkoming And helpful. They tituly made our entire stay even more enjoyable and memorable!

Exzellent Food und Qualität Form chief Pop and Crew. Acceptable Gold. I am flashed

The service staff were excellent, especially June and Aem. They were polite and attentive. I really enjoyed my first time in Phang Nga; it was a great experience. The cocktails were delicious and reasonably priced. I will definitely come back again.

This was honestly one of the best hotel experiences we’ve ever had. From the moment we arrived, we felt genuinely welcome. Every single member of the staff was incredibly kind, warm and helpful. Nothing ever felt forced – everyone seemed to truly care that guests had a wonderful stay. A special thank you to Chris, who leads the team so well and made us feel at home throughout our stay. The resort itself is absolutely beautiful. The gardens are immaculate, the rooms are lovely, and the beach is simply stunning. Sitting by the sea here is something we will remember for a long time. The breakfast exceeded our expectations. There was a huge variety of fresh food, with options for both Asian and European tastes, making it easy for everyone to find something they enjoyed. One thing we especially appreciated was the atmosphere. Even though the resort is quite large, it never felt crowded or like a typical tourist resort. Guests from all over the world created a relaxed and friendly environment, and everything was organized professionally and honestly. At no point did we feel like we were being treated as “just another tourist.” We only stayed one night this time, but we enjoyed it so much that we are already planning to come back before flying home. Thank you to Chris and the entire team for making our stay so special. We would recommend this resort without hesitation – 10/10!

I was there in recent July for my anniversary. It was really good experience. Great location, staffs and vibes. Khun Kris, Khun Pinkie and Khun Oil ( Pool Bar) are friendly and helpful. I will be there again for sure.

​​I had a wonderful stay at Grand Mercure Khao Lak. The resort is beautiful and serene, but the exceptional service from the staff truly made it memorable. ​Special thanks to the amazing team members who went above and beyond: ​Front Office & Guest Services (Khun Pinky, Khun Ben, Khun Ball, Khun Kig, and Khun Earn): Thank you to the front desk team for the warm welcome and seamless check-in. Also, a special shoutout to Khun Earn (buggy driver) for being so welcoming and helpful when driving me back after I returned from outside the resort. ​Khun June (Breakfast Restaurant): Provided outstanding service during breakfast. She was highly attentive, proactive, and always greeted me with a lovely smile. ​Thank you to the entire team for the top-notch hospitality. Highly recommended, and I will definitely be back!

I recently had the pleasure of staying at Grand Mercure Khao Lak, and it was truly a wonderful experience from start to finish. The resort itself is beautiful, serene, and perfect for a relaxing getaway. However, what really sets this property apart is its exceptional staff. Their genuine hospitality made my stay incredibly memorable. ​I would like to extend a special thanks and recognition to the amazing team members who went above and beyond: ​Front Office Team (Khun Pinky, Khun Ben, Khun Ball, Khun Kig, and Khun Earn): A huge thank you to Khun Pinky, Khun Ben, Khun Ball, and Khun Kig at the front desk for the warmest welcome! check-in+check out process was seamless, efficient, and highly professional. Also, a special shoutout to Khun Earn, buggy driver, who was incredibly helpful and welcoming when driving me back to my room after I returned from outside the resort. They all made getting around and settling in an absolute breeze. ​Khun June at breakfast: Provided excellent service during breakfast. She was highly attentive, proactive, and always ensured my morning started perfectly with a lovely smile. ​Thank you to the entire team at Grand Mercure Khao Lak for delivering 5-star service. I highly recommend this resort and look forward to returning in the future!

This is my returning stay after awhile, and always felt like my second staying here. As a Platinum member, I would highly recommend this property as every step of service is always recognized by the team. As always, I got a warm welcome from Front Desk team by Khun Kris, Khun Ben, Khun Lily, Khun Koon, Khun Pu, and Khun Eid. During stay, the overall service is at the top with heartwarming gesture. Thanks to Khun Jack, the houseman, who is always quick with the room amenity request. At Soak Pool Bar, got a pretty cocktail made by Khun Chompoo and a good touch-up service from Khun Fut and Khun Kee by the pool area. Breakfast at Patio is still excellent as usual. Thank you to Khun Poi, Khun Pam, Khun Yui and Khun Neoy for friendly hospitality. Thank you, too, to Chef Nat and Khun Nier for a delicious and well decorated Egg Benedict. By the time of departure, I had received heartfelt farewell from Khun Nif, Khun Pinky and Khun Prince, with their eager invitation to have me back again and I sure will!

Under the watchful eye of Paul the GM of this fabulous hotel and resort, anyone would enjoy all this great hotel has to offer…. The resort offers fantastic pools, ideal location right on the beach, amazingly spacious and well designed rooms, both pool access and non-pool access, cuisine as good as we’ve experienced anywhere BUT the best component of Grand Mercure Khao Lak is the staff. There was not one staff member who didn’t smile at all times so big thanks to everybody but particularly to assistant restaurant manager Dew, Chef Mawin, Barista Noey and our ever friendly ‘buggy man’ Ball. Thank you to everyone for making our stay so memorable!!

Everything was wonderful, I definitely recommend this hotel, all the staff is very friendly and always ready to help and make the vacation even more pleasant, food, bar, beach, everything is wonderful!

So after our visit last year we simply had to head back to the Grand Mercure, and we were not disappointed. Great to be welcomed by the happy staff, so many recalled us from our stay last year. Thanks to the efficient Ben and Prince for making sure our check in and preferences were noted in advance and made things a breeze. Under GM Paul we’ve noticed the benefits for Accor Platinum/Diamond members have been tweaked for the better. I know I’m bound to forget someone and for that I apologise in advance. Breakfasts were the highlight of the day, and what a great team in the Patio. So happy to see the same smiling chefs like Nut and Marwin make sure the place runs like clockwork (with the best Thai omlettes OMG) Pam and Oh are superstars. Shoutout to other wait staff - Farah, Oil, Tao, Dew, Amp, Honey, Jink, Yoonie Great to see Tao again in the Pool Bar who looked after us as always. The Green Mango Food and staff were top notch. The Seafood Platter is a must. I enjoyed Aqua Exercise every morning and another shout out to the Activities Team who made it fun. Lastly almost forgot the housekeeping crew, always pleasant, attentive and unobtrusive, thanks for Feen and colleagues. Look forward to next year.

Good hotel friendly staff yum yum

I would like to express my sincere appreciation to the Front Desk and Bell Service team, especially K.Prince, K. Nicole, K. Annie, K. Eid, K. Pu, K. Earn, K. Pinkie, K. Ben, and K. Kris. Thank you all for your warm welcome, professionalism, and exceptional hospitality throughout my stay. A special thank you to K. Phet from the restaurant for the excellent service and friendly attitude, which made every dining experience enjoyable. Lastly, my heartfelt thanks to Chef Nut for preparing such a delicious and wonderful breakfast in the morning. Everything was fresh, beautifully presented, and truly memorable. Thank you all for making my stay so special. I look forward to returning again in the future and creating more wonderful memories with your team.

We had a wonderful holiday here. Its completely away from the hustle bustle and the property is a green lush haven. The staff go out of their way to make ur stay wonderful. A special shout out to Annie, Toa and paul. Thank you so much for making this trip worthwhile. We will definitely visit again.

Wonderful place and kris was amazing

👎🏻👎🏻👎🏻👎🏻 very bad I rarely leave negative reviews, but this stay deserves one. What is most disappointing is not that mistakes happened, but how many happened in such a short period of time and how poorly they were handled. 1. WiFi Access Requiring Personal Information The WiFi system required guests to provide an email address before access. While this may be standard practice for some hotels, guests should be given a choice. Not everyone is comfortable sharing personal information simply to use a basic service included with their stay. 2. Serious Housekeeping Concerns Within 24 hours, housekeeping left behind cleaning materials and items from previous guests in our room on two separate occasions. Finding a cleaning rag is careless. Finding a previous guest’s pillowcase is concerning. When this happens more than once, it raises questions about housekeeping standards and room inspection procedures. 3. Unnecessary Disturbance Early in the Morning At around 9 AM, housekeeping arrived to clean the room despite no request being made. Communication was confusing, and staff appeared unsure of the instructions they had received, claiming the Front Office had informed them to do so. Being woken up unnecessarily while on holiday is frustrating and avoidable. 4. Poor Service Recovery After multiple service failures, management did not personally reach out to understand our concerns, apologize, or ask how the situation could be resolved. Instead, a voucher was left in the room. While appreciated, it felt more like an attempt to close the issue than a genuine effort to address guest concerns. 5. Poor Communication at the Bar We ordered food from the menu specifically for our child to eat at the bar area. At no point before ordering were we informed that food could not be consumed there. Only after the food arrived were we told to move elsewhere. Had this been communicated beforehand, we would not have ordered. Basic communication could have prevented the inconvenience entirely. Final Thoughts A resort experience is not defined by whether mistakes happen—mistakes happen everywhere. What distinguishes a well-managed hotel is how those mistakes are handled. Unfortunately, this stay felt like a series of preventable service failures, inconsistent communication, and a lack of genuine concern for the guest experience. We traveled here to relax and spend quality time together as a family. Instead, we left feeling disappointed, frustrated, and unheard. I sincerely hope management reviews these issues seriously, as they reflect not just individual mistakes, but broader concerns about service standards and guest care.

Wonderfully relaxing place.The kindest, friendly staff. Pinky at Reception was so efficient and helpful.It was great to meet the General Manager of the hotel.Paul aka Mr Paul.He really cares about his staff and the Grand Mercure. Can't recommend the staff at the two restaurants enough; The Patio for Breakfast where we were spoiled amongst others by Nat, Poy and Pam. At the beach lunch and dinner restaurant all the staff, not to mentioned the delicious food and cocktails were incredible.Thanks to June. Lovely Dao in the Spa spoiled me with two divine ful body massages and a delightful aroma facial using all natural products. See you all again. Penelope and Arnis

Just finished up a week here and only good things to report. Staff unfailingly cheerful and very hard-working. Property in general is on the small side so only two restaurants and one large pool (there is a small one near reception). * Beach immaculately clean but staff weren’t out until 10:30am to set up umbrellas (which were pretty heavy) * Lovely long stretch of beach (food truck and fruit shakes about 7 mins away, a few beach restaurants closer) * Rooms (deluxe) compact but well maintained * Buffet breakfast was reliably good but didn’t change much. Thai food was really well done * Nice happy hour but pool bar had same drinks as restaurant * Lane right in front of hotel had lots of massage places, convenience stores and restaurants within easy walking distance * No desks in rooms but there’s a nice business center above the lobby * Staff were faultlessly cheerful (especially the omelet gentleman) and very hard-working

We loved our stay at the Grand Mecure Bangsak. I’ll be honest, initially I thought that the price may have indicated it really wasn’t 5 star but I was pleasantly surprised. - it was just lovely. A little out of the main Khao Lak but that was its draw card - it’s far more quiet, relaxed and intimate. Check in was seamless and a quick cart ride around the property gave us a great overview of everthing. We had a pool access room which was just amazing - pool was immaculately clean and very inviting. Room was beautifully clean and provided everything you need for your stay. Breaky was great and the staff were happy to cater to any choice you had. The chef was the happiest chef I’ve ever seen early morning lol The staff - well they went well beyond what you’d expect - by day 2 we were treated like long lost friends - they would do just anything for you - so kind, gentle and inviting. Really enjoyed the interaction with the Manager who was genuinely interested in you and how you were enjoying your stay. We only had 5 days here then moved to a bigger hotel in Khao Lak which was lovely but we have certainly missed the personalised service and kindness of the staff at Grand Mecure. Although not directly about the hotel the restaurants on the beach to the left of the resort served great food. If you’re hesitating staying here - dont- it ticked every box for us.

We were lucky enought to have a room with pool access - try this if you get the chance as its a wonderful experience. The hotel is in a wonderful location right on the beach. It offers amazing vaue for money for anyone wishing to have a real luxury experience.The entire resort is spotless and has a lovely chilled vibe. No noise, impeccable service its a wonderful retreat

I highly recommend this hotel, especially if you're feeling stressed and looking to escape city life for a while. The resort reminds me of a traditional Thai riverside village, with rooms thoughtfully arranged along both sides of a winding waterway. From the moment you arrive, you feel immersed in nature. One of my favourite experiences was watching the fish swimming through the crystal-clear water surrounding the breakfast area. I also had the pleasure of relaxing in the pool directly accessible from our room while observing kingfishers and dragonflies darting through the trees and across the river. Although the resort feels wonderfully natural, the grounds are impeccably maintained by a dedicated team of gardeners. Our room was extremely comfortable, and I enjoyed one of the best night's sleeps I've had in a long time. It was also great fun exploring the property using the many charming bridges that cross the waterways, and when needed, the buggy service was always available. Breakfast was excellent, with a wide selection of options. The lady at the egg station made a fantastic omelette, and the coffee was equally impressive. The resort extends all the way to a beautiful beachfront, where we enjoyed exploring and sampling some local dishes at the Thai restaurant. The hotel's main restaurant was also outstanding. I particularly enjoyed the delicious beef Massaman curry, accompanied by some fabulous cocktails. The Whisky Sour was especially memorable and highly recommended.

I stayed here for 1 nights with my mother and younger sister and we had a very enjoyable stay. The resort is beautiful, with lots of trees, gardens and water features throughout the property. Even though it is a fairly large resort, it feels peaceful and relaxing. Our room was clean, comfortable and well maintained. I especially liked the balcony overlooking the greenery and pool area. We also had dinner at the hotel restaurant. The Massaman curry was excellent and the fried rice was surprisingly good. The restaurant itself has a lovely atmosphere. What impressed me most was the staff. Everyone greeted us with a smile wherever we went. Even the gardeners working around the resort would say hello and smile as we walked past. Those small interactions made us feel genuinely welcome. The swimming pools are beautiful and Bangsak Beach is quiet compared with many other beaches in Thailand, which was exactly what we were looking for. Overall, we had a great family holiday and would happily stay here again if we return to Khao Lak.

My wife and I have just returned home from 11 nights at The Grand Mercure and what an incredible holiday it’s been. If you’re thinking of booking this resort for a holiday or as a stop travelling around Thailand, I would absolutely recommend. Every single member of staff is friendly and helpful (special shout-outs to Pam and Oil. Both were really chatty, gave us some great recommendations for the area, and were so welcoming and friendly. We would keep an eye out for them to say hello, or get a few Changs :D ). The rooms were really beautiful too. We had to move rooms due to some emergency works needed on our original block about halfway through our stay, but the staff were great and made sure our second room had an improved view. Both rooms were clean, spacious and really comfortable. The food was excellent too! We’re used to buffet-style restaurants in resorts and while breakfast is a buffet style (with plenty of choice), lunch and dinner is all made to order and is hands-down the best food I’ve had at a hotel personally. Everything we had was delicious, not a single bad meal. There’s great choice if you want Thai cuisine or even if you’re just in the mood for sandwiches, wraps or some pizza after a few too many in Bang Niang! Speaking of the area of Khao Lak and some general tips, it is worth mentioning that it’s a much quieter area than Phuket or Bangkok for example. Bang Niang is about 20 minutes away in a taxi/tuk-tuk which has a great night market, Muay Thai boxing, bars and shops. Outside of that, there’s some bars around the hotel (shoutout to the Tonga and B52 Joe’s which was a hell of a night), a nearby elephant sanctuary, some nearby temples and Takua Pa old town. However, across the 11 days, we did find ourselves sometimes struggling to think of things to go and do that were close by. Most excursions are several hours away and will take a whole day to do (it didn’t help that TUI cancelled the one excursion we had booked, so we had to replan). I think if you’re staying for only a few days, then you’ll be okay, but if like us you’re here for over a week, we found that having a night or two away elsewhere (we went to stay in Phuket for a night) breaks up the holiday. I want to stress this is no reflection on The Grand Mercure itself, but is something to be aware of if you’re thinking of booking a stay in Khao Lak. Another tip, check the weather! We stayed from the end of May to the start of June, not knowing this was monsoon season! But you know what? We didn’t travel to the other side of the planet to sit in a hotel room and do nowt, so I say buckle up and sit at the bar in the pool, you’re wet anyway :D :D The rain certainly didn’t ruin our holiday but if you want more guaranteed sun, then December-April is you’re best bet! All-in-all, The Grand Mercure has been an incredible stay and made for an astounding holiday! 100% would recommend!

When we booked our trip to Thailand, we booked a different resort in Phuket but after an issue occurred with that hotel, TUI moved us to the Grand Mercure in Khao Lak. At first we were skeptical as it was a resort and an area we hadn’t chosen for ourselves. We thought about cancelling and rebooking but chose to stick with what TUI had booked for us. We are so glad we did. The Grand Mercure has been incredible from start to finish! The rooms are spacious, clean and genuinely beautiful. The food is without a doubt the best hotel food we have ever had. Everything is cooked to order and delicious. There’s something for everyone on the menu and plenty of food and drinks to try. A special shoutout to Oil and Pam who have both been absolutely incredible, always keeping us topped up with drinks and both have given us the best service ever. Oil has also been so much fun to chat to at the pool bar and has got to be the kindest person we have met on our trip to Thailand. We are going to miss her when we leave!!! ❤️

Amazing place and amazing people

This is my second stay here and i am very enjoying everything here. Very warm welcome at the front deck as usual, especially thanks to Prince, Kik, Eid and the whole lovely people there. The pool access room is very nice. Main pool is amazing, and we spend a lot of time at the pool bar. The staff there is very friendly, lovely and fun to talk with. Thanks to everyone there, Fat, Amp, Lek and the rest for making our afternoon so wonderful. The beach is very nice and clean luckily it was low tide so i can run in the morning. What i enjoy the most here is the breakfast buffet. So many nice and yummy things to eat. I love it!!

I had a great stay at Grand Mercure Khao Lak Bangsak. The location and atmosphere were amazing, and the rooms were spacious, clean every day, and well-equipped with everything you need—good showers, drinking water, and air conditioning. The beach was absolutely beautiful, clean, quiet, and perfect for relaxing. The water was clear, and there was plenty of space to just enjoy the view or take a peaceful walk. The prices felt reasonable and good value for money. It was also very peaceful, with no disturbing noise, especially in the evenings and early mornings. I really liked that they offered a gym and a daily activity schedule, including aqua exercise, biking around the village, Thai boxing, and more. There was also a kids club with its own program, which is great for families. Overall, it’s a place where you can truly relax, switch off from everyday life, and just enjoy a calm and memorable vacation.

A pleasant experience, with 5* plus services, quiet location!

Excellent Hotel and Service! 100% recommendation! Green Mango Restaurant was always delicious!