GRAND HOTEL ZELL AM SEE 4 *

This is a review of the bar area next to the casino not the hotel. The bar was hosting World Cup matches and I decided to go watch a game with my family. I asked the waiter if it was table service and he grunted and pointed to tables and told me to sit. After a good length of time I went back in to the bar and ordered drinks with the barman who said I should go back outside and he would bring them out. Eventually we got our drinks. The waiter I had seen previously obviously took umbrage with this and proceeded to accidentally bump in to me every chance he got when passing my table. Needles to say I drank up and left as this wasn’t the atmosphere or service I would expect. If you the hotel management want to host football games at least have a few waiting staff to provide better service. The Crazy Daisy just o er the tracks was much better and highly recommend.

We have just returned from a week at the most elegant hotel in zell am see.The location on the lakeside, with magnificent views of the surrounding mountains is stunning. The exterior terraces and lakeside lounges and offer relaxed areas to view the stunning surroundings.Fine dining inside or lakeside with superb food, service staff of the highest quality (waiters Antonio's and slavisa deserve special mention). A week at the hotel alone would be a special holiday. Rooms and the whole interior are excellent. J&J SPENCER.

Loved our holiday! Stayed at The Grand Hotel for a week in June. We loved the whole character of the hotel and the history. We had a lovely lake view room with balcony (well worth paying extra for this). It was very spacious, up a little flight of stairs. Thankfully we had a fan in the room, which during the recent heatwave, was a god send. The cleaners kept this spotless. All staff were very friendly, efficient and informative. Customer service from the reception and the restaurant teams were first class. All meals from the restaurant were yummy!! 😋 A wide selection to choose from both at breakfast and evening meal. We hired bikes from the hotel to ride around the lake and this was great fun. We used the spa facilities, sun loungers and swam in the lake which was great for a relaxing afternoon after spending time up the mountains. The hotel is situated in a great spot to be able to explore the surrounding area. It is easy to catch buses (free with your mobility card from the hotel) to sight see. Loved using the cable cars in Zell am See to hike in the mountains. We also caught the steam train from Zell am See to Mittersill (this only runs on a Thursday and you get a discount with your card). We would definitely recommend staying at The Grand Hotel!! 💕🇦🇹

We recently spent a week in June at this beautiful hotel as a party of three, and we wanted to share how wonderful our experience was. It was a week never to be forgotten. We were so sad to leave and return to the Netherlands, and we have been feeling very homesick for Zell am See ever since! ​The location is beautiful and the hotel truly breathes history. On top of that, we had the privilege of staying in the Empress Elisabeth suite, which was spectacular. The staff was super friendly, and all the food was amazing, both breakfast and dinner. We thoroughly enjoyed ourselves. The indoor/outdoor sauna area (with swimwear) was amazing. With two large saunas, you can relax inside or outside on a sunbed and jump straight into the lake. ​A very special thank you goes out to Ibrahim and the head of reception, Elma. Their excellent service, professionalism, and warm hospitality truly enriched our stay. We would also like to compliment the restaurant manager, Stani; the service in the restaurant was absolutely top-notch. In addition, a big compliment to the cleaning staff—they made our suite absolutely spick and span every single day! ​Incidentally, we have been visiting Austria for years and we have never eaten such a delicious potato salad as theirs, though all the other food was absolutely wonderful too. ​Thanks for this wonderful week, we hope to see you again!

wonderful place wonderfull service they are so hostfull . the workers and all the staff they are so diligent .

One of our best experiences. A superb hotel in an ideal location. Our room was spacious with a direct view over the lake. The staff were attentive and always willing to help. The breakfast wouldn't be betterd anywhere, the evening meal also ( although being British ) we found one or two of the plate combinations a little strange. As per the staff we mention Ana in reception, Marin, Laura & Davor in the restaurant for their exceptional service and attitude.

Excellent location, the room was very clean with beautiful view of the lake. Overall the atmosphere was relaxing and the stuff extremely friendly and helpful. A great, relaxing place.

Superb hotel , service was excellent , the room was lovely , clean , with a fantastic view of the lake and mountains. My husband who is a coeliac was well catered for , the restaurant staff advised him daily which dishes were gluten free. Good gym , swimming pool and lovely spa areas . Transport to the ski lifts daily and return to hotel was provided . We could not fault our stay here everything was excellent .