Grand Hotel Sunny Beach

6th time in this hotel and how its changed' food was repetative ' pool area was a no go due to kids being on the sunbeds' no rules adhered to about towels asked staff for help and it was ignored' the only nice staff there was the cleaner who had a smile on her face' changed hotels on the 4th night as couldnt stand it any more ' so if anyone is wanting a lovely holiday at the grand be prepared it has changed massively

Absolutely shocking hotel, not as advertised, à la carte menu definitely not, disgusting slop, we ate out most of holiday as restaurants and everything else out of the hotel was amazing. Doesn’t have enough of anything for amount of people in hotel from food after the locust have taken everything and then wasted it, in the tiny dining area to the lack of sun loungers around the tiny pool, with the pool bar (shack) serving its 3 cocktails and beer. Staff are rude with no manners, cleaning of room consists of emptying 2 bins, fresh towels but no bedding changed and no cleaning of anything else, no hoovering of carpet or mopping of bathroom or balcony floor, basically they don’t clean your room. Minibar as advertised is a mini fridge in your room with a bottle of water, with tea coffee facilities (never replenished after day one), cafe, mini supermarket, kids playroom and playground doesn’t exist. Massages you have to go a few hotels up the seafront to have so not within the hotel as advertised. Advertised as a 4 star hotel when barely a 2 star, not value for money. 2 lifts that can only hold 4 people for the 12 floors and 400 people in the hotel, have to wait 20 minutes for a lift as they just go pass even when called. Bar well if you can call a menu of 3 cocktails and beer then you have a bar but at a 4 star would expect more choice. Advertises room service but no menu or details of ringing down in room. Wi-Fi and balcony lights are controlled by hotel so switched off a lot, so you can’t connect to the tv and internet channels they advertise. Only decent thing is the air conditioning and shower so it you want value for money and not slop for food avoid this hotel like the plague. Security is also an issue as room door doesn’t close properly so need to check closed.

Still here, don't fly back till 3rd July 2026, if your reading this now and booked with TUI, change your hotel now!!!, if they class this as 4*, TUI are delusional, they dont even come here, even though there is a TUI hotel round the corner 150 meters ( when adked for Rep to come here, they advised to speak to reception!!). So your all inclusive package consists of slop ( Al a carte), 4 choices of cocktails as long as they have gin, vodka or dark rum, and local Bulgarian beer, if you want international beers the only one they have is Corona but you have to pay for it. They have 2 lifts and if your on 10th floor like us, you could wait upto 20 mins to get one up or down. TUI, advertise (falsely) about entertainment and size of pool, it's tiny and when you have a lot of kids with floaty rings, ect you cannot get in pool basically everything advertised is not true. Entertainment starts as early as 7pm for kids,may have some act on, but finished by either 8.30 or 8.45, then it's, night then,lights off, your on your own. The promenade is just outside gate ( only good thing) but take extra spends for food and drink!!!, just to survive. Feel sorry for anyone who has young children or early teens, they will be bored shitless. We would cut our holiday short but by the time we have paid just to survive cant afford too, cost us enough to start with, and TUI would not re-emburse as we chose to leave. Can't make this more clear, This is not 4 star more like 2. Be warned, just another add on the majority of people staying here are Bulgarian.

Very good hotel, Amazing view, friendly stuff, clean, good food and close to everything

Very good, peaceful, very good food and atmosphere

Very good hotel i and my friends enjoyed the stay to the fullest

good hotel soule return everything was perfect

Good i recomend this hotel. Hdhd

Perfect hotel with a location near the center but you won't be disturbed by the music from the center amazing staff, perfect view, great selection of food, from the hotel you go directly to the beach, beautiful rooms, hotel after complete renovation, it's the ninth time in the same hotel and I wouldn't change and I will return to the same place in August for the tenth time 🥰

Amazing hotel and accommodation. Superb food and a big thankyou to all the staff for being so helpful highly recommended and we will definitely be back thankyou so much

The room are renovated and look so goood…I have no words to describe the view. The food is ok, entertainment is nice and the staff on reception are amazing. Always friendly and ready to help.

Second time at the grand. This time we got a room facing the north side, 1st time it was facing the south. Both views are lovely. The staff are professional from top to bottom. Flora on reception and her manager Hristo are so outgoing and friendly. The maid on 7th floor is keeping the room clean and tidy. Good variety of food and drink. Would return again.

Room was lovely. Always had hot water for shower. Good choice of food everyday. Staff so friendly. Made me feel relaxed