GRAND HOTEL HOLIDAY RESORT 4 *

We loved everything about our stay. The Grand Sirenis has a family friendly atmosphere that makes you feel welcome and special.

Amazing hotel. Incredible staff

This was my first time staying at a Grand Sirenis hotel, and must say that their customer service is Top Notch. Their staff really go above and beyond to make sure you have everything you need. They have concierge staff, like Alfred, dedicated to Expedia guests and to make sure you are taken care of throughout your stay. They also have other concierges in each building, like Roberto in building 28, who make sure you are assisted at all times. The complex is big, but they have golf cart shuttles you can jump on to get to your room or to restaurants. Their Bellboys are simply great, but Carlos Arias and Jose Molina really stood out. The room was excellent. Their buffets (breakfast, lunch, and dinner) were delicious and there's food for all kinds of diets. I only tried their "Butcher" (meat restaurant) and "Oishii" (Asian fusion restaurant) and the cooking was just okay, but their staff was excellent and extremely accommodating. Daniel was in charge of the pool area and he did a great job entertaining guests. The Pool bar staff worked hard, but the guests were not generous with their tips...Guests need to be better at that. Sargassum has become a problem in the Caribbean sea during spring and summer, and this hotel's beach was greatly affected by it in 2026. Sargassum smells terrible and you can't use the beach, so keep that in mind when you plan your trip. Other then that, it was a wonderful experience and I will certainly be back.

We’ve had a wonderful stay at Grand Serenis and it has been a really easy place to relax and enjoy ourselves. The resort has a calm, polished feel, with attractive surroundings and a modern look that gives the whole place a very pleasant atmosphere. It’s the kind of hotel where you can switch off quickly and just enjoy being on holiday. The room has been excellent — generous in size, very comfortable, and nicely finished. It felt bright, fresh, and welcoming, with plenty of space to make the stay feel extra comfortable. We’ve also really enjoyed the social side of the hotel. The Breeze Bar is a lovely place to sit outside, and the live music creates a great evening mood without ever feeling too much. It adds a really enjoyable touch to the resort and makes the nights feel special. There are lots of details that make the hotel stand out too, from the well-kept pool areas to the friendly atmosphere around the resort. Overall, it’s been a brilliant stay and a place we’d be happy to return to.

We have just returned from an absolutely wonderful and incredibly relaxing stay at Grand Sirenis Riviera Maya, and honestly, we didn't want to leave. The resort itself is huge, with beautiful tropical grounds that are immaculately maintained. There is so much to do, from the lazy river and three fantastic pools to the wildlife wandering around the resort. Even after 11 nights we were still discovering new areas. We spent most of our holiday by the quiet pool, which was pure bliss and exactly what we needed. The food was excellent throughout our stay. The buffet offered an incredible variety every day, with something for everyone, and the à la carte restaurants were all of an exceptionally high standard. We particularly enjoyed spending our evenings at Salt Bar, where the atmosphere was lovely and the staff made every visit special. The spa deserves a special mention too. We treated ourselves to the full couples' massage package, and it was one of the best spa experiences we've had. After a particularly difficult few months at home, it was exactly what I needed to completely switch off and relax. A huge thank you to Barbara and Margaritta, who were both absolutely wonderful and made us feel completely at ease. Our room was comfortable, the beds were lovely, and the air conditioning was quiet enough to leave on all night, which made sleeping really comfortable. The housekeeping team did an outstanding job every single day. Our room was spotless, beautifully cleaned and always welcoming to come back to. The only small issue we experienced was that the bathroom flooded slightly when using the overhead shower, but after mentioning it to Concierge it was dealt with quickly and efficiently, which we really appreciated. The beach unfortunately wasn't usable during our stay because of the large amount of sargassum seaweed. There were times when the smell was quite strong, but this is obviously nature rather than the hotel's fault, and it certainly didn't spoil our holiday. There was more than enough elsewhere in the resort to keep us happy. We also enjoyed two excursions. Chichén Itzá was absolutely fascinating and well worth visiting, although it is a very long day with a lot of travelling. Isla Mujeres was another lovely day out, again involving a fair bit of travel, but we were glad we went. The cocktails were probably the only area where we'd say there was room for improvement. Many of them were a little too much like frozen slushies for our taste. We quickly switched to the wine during the day and tequila in the evenings, which suited us much better! One thing we would advise future guests about is the invitation to the "complimentary Members Club breakfast." We were told it was simply a free breakfast, but after speaking to other guests we discovered it was actually a membership sales presentation. We decided to cancel ours, and we're very glad we did. If that's your sort of thing then fine, but if you're looking for a relaxing holiday with no sales pitches, you may wish to politely decline. Finally, and most importantly, we want to recognise the people who made this holiday so memorable. Marcial Tunche, who looked after us at breakfast and lunch, was simply outstanding. He was funny, kind, attentive and genuinely cared about making sure we had everything we needed. Nothing was ever too much trouble, and he made every meal something we looked forward to. Saying goodbye to him at the end of the holiday was genuinely emotional, and yes... I cried! He is an absolute credit to Grand Sirenis and one of the best members of hotel staff we have ever met anywhere in the world. A huge thank you also to Suly, our amazing pool waitress, who somehow managed to keep smiling while working tirelessly in the heat all day. Octavio on Concierge was always welcoming, friendly and incredibly helpful whenever we needed anything. Louann at the spa was hilarious and I loved chatting to her around the pool. Barbara and Margaritta made our spa experience unforgettable, and Estafina at Salt Bar always greeted us with a smile and kept the tequila flowing with such warmth and enthusiasm that she became another highlight of our evenings. In fact, every single member of staff deserves recognition. From the gardeners and maintenance teams to the cleaners, restaurant staff, bartenders, waiters, receptionists and entertainment team, everyone worked incredibly hard from morning until night with genuine smiles on their faces. The level of service throughout the resort was exceptional, and it was clear that every member of the team takes real pride in making guests feel welcome. Thank you, Grand Sirenis, for giving us one of the most relaxing, enjoyable and memorable holidays we've ever had. We left feeling refreshed, looked after and genuinely sad to say goodbye. We would return in a heartbeat. ❤️

Been here almost two weeks, by far the best food and service. Pasqual our waiter was excellent.

Great experience. Friendly staff, good atmosphere and really nice food.

Just got back from this lovely hotel. Everything is so well thought out, food/drinks were great, the wildlife is amazing, the rooms were so clean (my daughter absolutely loved the towel animals!), and service and staff were lovely. A really special mention needs to go to Jonathan who drives the shuttle / golf carts. Such a lovely man and really made the stay extra special - my 5 year old daughter is determined to go back to GS just to see him again! 10/10 all round.

We had a brilliant time at Grand serenis in Mexico. The wildlife is amazing. The staff are lovely. Our waiter David Baak Tun was just lovely. Always smiling and so helpful. The pools were fantastic. We couldn't use the beach due to sargassum ( but this is not the hotels fault- mother nature) but staff tried really hard to remove it. The resort was clean, food was amazing. Tostado coffee shop was our favourite. Great coffee/ tea/ ice cream/crepes.

We went knowing how bad the sargassum was. We have been before in June so we’re not upset about it. The hotel wasn’t very full so no rush for sunbeds in the morning. The staff were very attentive especially Zair our consierge, Yolanda in breakfast buffet and Suly waitress round the quiet pool. The restaurants weren’t all open every night because the hotel wasn’t full. We did get reservations we wanted thanks to Zair. The buffet food was also very good with a wide variety. Our room was very clean and we had plenty of clean towels and water everyday. The hotel is not five star but is a good 4 star. It’s clean friendly and the foods great but with a few tweaks could be 5 star

Had the best stay at a beautiful hotel. Don’t think there could of been anything else the hotel could of offered from the cleanliness of all areas, the friendly staff and wonderful amenities including pools, coffee shop outstanding restaurants, that could give any London restaurant a run for its money !!.. even an ice cream shop and for those who wanted it, a Healrh Bar . The entertainment was second to none Andy we saw Michael Jackson and Lion King .. wow . What a show !’.. Outstanding, friendly courteous, helpful and all round amazing member of staff was the Bell boy Henry Briceno, he deserves a massive shout out on his own because we honestly don’t think we’ve ever come across a more helpful and kind man who obviously takes great pride in his job. You are lucky to have such a great employee and clear as wonderful family man too . All the bey boys and staff made our holiday so much better by being so happy in their jobs so keep looking after your staff as it’s definitely paying off. Also like to stay Marcelle in the Parks Restaurant. Very funny happy guy always there to help and make us laugh

We had chef Hilario for our dinner. Absolutely brilliant and very entertaining! The food was absolutely delicious and would 1000% recommend to anybody who can come here!

Always wonderful to visit GS! I was able to visit with a member and was treated like a queen! Great food, wonderful workers and plenty to do on site. I will definitely return.

I loved the Teppanyaki hibachi for dinner. Armin was our chef and was so amazing! He was very entertaining and wonderful cook. We highly recommend this restaurant.