Gran Melia Palacio de Isora

Without doubt, the best hotel on Tenerife. The facilities are outstanding, but what really sets the Palacio de Isora apart is its exceptional staff, who consistently go above and beyond to make every stay memorable. We stayed in the peaceful and luxurious RedLevel section, where the service was first class throughout. A special thank you to Denis, who kindly arranged our check-in and allocated us a superb suite. Jose was, as always, incredibly helpful, parking our car and taking care of our luggage both on arrival and departure. It was also wonderful to see Vero again, whom we have known for over six years - Vero always makes us feel so welcome and ensures we are well looked after throughout our stay - Red Level has never been in better hands. Finally, it was great to see Mohammad constantly on the move, helping guests with a smile and making sure everyone was looked after. These are the people who make the Palacio de Isora such a special place, and we are already looking forward to our next visit in September. For anyone considering a stay, there is so much to enjoy.. The lovely coastal path walks are perfect for a relaxing stroll with beautiful views.. The hotel is home to what is said to be the longest pool in Europe, which is truly impressive.. The RedLevel breakfast is simply the best, offering a fantastic start to the day.. The gym is excellent, although we didn’t make use of it on this occasion. There is plenty of daily and evening entertainment to suit all tastes, and the sunbeds are very comfortable, with lovely fluffy towels provided - the pool was a perfect temperature. Thank The Adults Red Level is the only way to go!

Rooms very very small !! Not worth half board as eating in Italian restaurant only - food poor. Pool area nice but pool dated . Roof top bar lovely but quiet . The most horrendous thing is that Wild Cats are welcome !!! As I am terrified of them - my holiday was ruined 😡 The germs that they must leave in the hotel can only be imagined. All in all we were really upset and disappointed with our holiday .

We had a wonderful week's holiday at the Gran Melia in April 2026. We really liked the bed outside the room, the number and range of swimming pools, the different restaurants and the grounds.

We stayed at Gran Meliá Palacio de Isora from 26–30 June 2026 as a group of three—my cousin, my 16-year-old daughter, and I. The property itself is absolutely stunning. The grounds are beautifully maintained, the atmosphere is relaxing, and considering the quality of the resort, we found the room rate to be quite reasonable. One of the biggest highlights is **Europe's largest seawater infinity pool (270 metres)**, which is simply spectacular and a real standout feature of the hotel. We booked a **RedLevel Suite**, which was spacious, elegant and very comfortable. However, for the premium we paid, we were disappointed with the view. Although it was marketed as a partial sea view, around 60% of what we actually saw was the parking area. This certainly didn't feel like the RedLevel experience we were expecting. The bathroom was large and well-designed, but the shower was surprisingly poor. Every time we showered, water flooded onto the bathroom floor, meaning we had to wipe it up ourselves after each use. For a luxury resort, this was disappointing. The **RedLevel Lounge** was one of the highlights of our stay. Breakfast was excellent, with a wide variety of high-quality options, and the service from the staff was consistently warm, attentive and professional. We had booked the **RedLevel All-Inclusive** package and dined at several restaurants during our stay. **Nami Asian Restaurant (À La Carte):** This was unfortunately the biggest disappointment. While the starters were enjoyable, the main courses were well below expectations. The Thai green curry tasted nothing like an authentic Thai curry—it was actually more like a yellow curry—and the chicken curry lacked flavour as well. Vegetarian options were also very limited. **Nami Teppanyaki:** Completely different experience. It was excellent from start to finish. Every dish was delicious, and the chef made the evening fun and memorable with his friendly personality and engaging cooking style. **Pangea Food Market:** A great buffet with an impressive variety of dishes. The food was consistently good and there was something for everyone. **Oasis Mediterranean Restaurant:** Unfortunately, this was another let-down. The vegetarian choices were so limited that we decided not to dine there at all. **Agave Mexican Restaurant:** Excellent. We had lunch there and thoroughly enjoyed it. The food was fresh, flavourful and one of the best meals of our stay. **L'Olio Italian Restaurant:** Outstanding. The pasta, pizza, risotto and salads were all delicious and tasted genuinely authentic. This was easily one of our favourite restaurants in the resort. While we genuinely enjoyed our holiday, I do have concerns about some of the RedLevel All-Inclusive policies. On one occasion, we ordered **only bottled water** to our room and were unexpectedly charged **€30**. I had to go to reception and argue to have the charge removed. The explanation given was that if we had ordered the water through the RedLevel Lounge, it would have been complimentary—but the lounge closes at 7 pm, making this policy rather impractical and confusing. Charging premium all-inclusive guests for basic drinking water simply doesn't reflect the luxury experience the hotel advertises. Another policy that negatively affected our stay was the drinks service in the restaurants. Despite paying for the All-Inclusive package, cocktails and other alcoholic beverages are not included when dining in many of the restaurants. Guests have to leave their table, walk to a nearby bar to collect the same drink for free, and then return to continue their meal. While technically the drinks are included, this completely interrupts the dining experience and feels unnecessarily inconvenient. Some restaurants don't even offer mocktails or cocktails, making the situation even more frustrating. Overall, we had a wonderful holiday and the resort has many outstanding qualities—the beautiful property, incredible swimming pool, spacious rooms, excellent RedLevel breakfast, and a few truly exceptional restaurants. However, the culinary experience is inconsistent, with some restaurants falling well below the standard expected of a luxury five-star resort. More importantly, the management should reconsider several of its RedLevel All-Inclusive policies. Guests paying a premium expect convenience and a seamless luxury experience, not confusing rules and unnecessary inconveniences. With improvements to the food quality and a more customer-friendly approach to the all-inclusive experience, Gran Meliá Palacio de Isora could easily become one of the finest resorts in Tenerife.

Stunningly beautiful hotel resort, fantastic customer services for adults and families alike. I wholeheartedly recommend this resort and will be returning in the autumn. I've been to Melia hotels before, but this surely is the jewel in the crown. It boasts 10 top class restaurants mostly around a main square. There are pools galore, including the biggest infinity pool in Europe. The adults only section (Red) is an oasis of peace whilst the little ones have supervised children's clubs to allow their parents to relax.

Excellent stay as always. Food and drinks are the highest quality for an all inclusive, especially in Oasis for lunch. The infinity pool is the highlight. Socrates, the pool waiter, and the Italian Guest Relations Manager are stars. Entertainment is good overall especially the African show. The hotel could benefit from a tribute act and more rock/bands as the weekday entertainment is on the tame side. Rooms can need some tlc but our partial sea view room was maintained well.

We had a lovely holiday overall and enjoyed our stay, but unfortunately we wouldn’t return as it wasn’t as family-focused as we had hoped. The biggest positive was the staff, who were amazing throughout our stay—friendly, attentive, and always willing to help. The food quality was good, with plenty of choice, and booking the restaurants was straightforward and easy. The housekeeping team also did an excellent job, leaving our room spotless every day. There were, however, a few disappointments. The room was looking a little tired in places and could do with some TLC. We were surprised that there were no flannels or dressing gowns provided, and there weren’t enough umbrellas around the kids’ pool for shade. Drink prices were quite high, and there were no water refill stations available. The app was slow and tedious to use, which became frustrating at times. For families, the entertainment offering was lacking. The kids’ entertainment was poor, with very little happening in the evenings, and the kids’ party clashed with dinner times, meaning we missed it every night. The evening entertainment for adults was also quite boring. The beach wasn’t great either, as there were a lot of rocks and seaweed in the water. Another inconvenience was the lack of anywhere to hang wet clothes or swimwear outside to dry, and housekeeping would remove items left on the balcony. Despite these issues, we still had a lovely time and made some great memories. However, because the resort didn’t feel particularly geared towards families with children, we don’t feel it would be somewhere we’d choose to return to.

We stayed at the Gran Melia Palacio De Isora in June 2026 for a week as a family of 3 with a 3 year old child having previously stayed in 2024 and enjoying it so much. We stayed on a half board basis. This does not include drinks. Check in Check in was once again really unefficient and seems to be an element that lets the hotel down, especially as this is the first impression. It was lengthy and after a 12 hour day travelling, the last thing that you want to do is queue for half an hour with a tired toddler that just wants to either sleep or go in the pool. There were a fair few stressed parents in reception. Check in was impersonal and there seemed to be unecessary paperwork to fill in. We have stayed at other resorts whereby guests are asked to sit on on the sofas, given drinks and keys/information brought over rather than there being a lengthy standing wait. In complete contrast, the concierge team outside that deal with the luggage etc were a really friendly and efficient team throughout the course of our stay, regardless of whom we dealt with. Room We had a deluxe room that looked out onto the side elevation of the hotel over the Bali beds and pirate pool. The room was quiet and we were not disturbed by other guests above/next door which had been an issue during our last trip. The deluxe rooms are a great layout and we had ample space for all of our things. The bed was so big that all three of us slept together comfortably. My daughter was provided with her own single bed, and in addition to this, there was also a large sofa at the end of the king size bed. The bath was absolutely massive and really luxurious, with a separate shower and separate toilet. The dressing area has ample storage (worth bringing or asking for extra hangers). There was also an ironing board and iron in the wardrobe. All toileteries are provided which saves bringing them, along with a decent hairdryer. We took the minibar items out ofthe fridge and used this for our own drinks and snacks and this was not a problem. Coffee machine and pods provided. Balcony a good space with a small outdoor sofa. Some sort of airer for swimwear would be really advantageous and prevent people having to lay items on the wall and furniture. Even though it was warm in temperature, our items were still damp the morning after. Half Board Half board worked really well for us and we were happy to put drinks, ice creams and bar food on the room bill to pay at the end upon checkout. The system is really easy - you give your room number and sign for the order. My husband stocked up on soft drinks (Aquarius is lovely) and snacks from the local supermarket which is only a short distance walk from the hotel. Pools We usedthe infinity (salt water) pool the most. There were ots of other families using this pool and the salt water didn't bother my daughter nor her friends either. It seemed cold upon getting in, but was fine once you were in and was not at all uncomfortable. The fountains, bubble areas and jets are lovely. The sun loungers now have padding on them (was not the case in 2024) and this was a welcome additon as they were so comfy. Towels need to be collected from the pool concierge in the morning. We found that you could also get towels around the other pools but not necessarily receive new towels to take away, nor towel cards and this meant that when at the family and pirate pool, on a couple of occasions my husband having to walk to the main pool concierge on a different level which was less than ideal and could be an easy fix. The family pool seemed really popular, but we just preferred the infinity and pirate pools. The pirate pool and splash park kids area was perfect for our 3 year old. It is worth noting that the floor gets really hot and that water shoes might be a good idea for children so they can enjoy playing. We found bar service around the pirate pool to be fine. The only issue was left over used drinks needing more frequent cleaning up - again, an easy fix. Pangea Buffet - Breakfast & Evening Meal We used the pangea buffet for both breakfast and our evening meal due the there being no wait time for our 3 year old. This is a massive bonus point and means that once occupied with food, parents can easily go back up numerous times to serve themselves. There is a great range of food at both meals and we had no issues queuing or being seated in our preffered locations. It is worth noting though that if you go down to breakfast post 9am, it is much busier than earlier sittings that we chose on most days. Entertainment The children's disco was on every evening and was really engaging. We absolutely loved the live dj set out on the ocean terrace and chose to sit here following our evening meal and have drinks each night. Our daughter also really enjoyed this. On one particular ngiht there was the San Juan fire festival event on the ocean terrace and the effort that the hotel put in was over and above. The children all got to make fresh floral head dresses or bouquets, there was complimentary alcoholic drinks and shots, professional fire dancers, a fire pit, potion making, photographer, DJ etc. This was the highlight or our holiday and great memories were made. Check out We had previously used the smaller curtesy shower room next to the shop which was perfectly adequate, however we pleased to find that we were issued a spare hotel room on this occasion which gave us extra space and air conditioning which was really lovely. Unfortunately whilst all three of us were getting undressed in readiness for the shower (you only get half an hour to be in and out), a member of hotel staff let themselves into the room without knocking which was distressing. We were all completely naked and on show. I mentioned this when giving the room key back to the lady on the front desk. She put her hands over her mouth shocked and mouthed sorry but nothing else was done. In this instance, a round of complimentary drinks would not have gone amiss by way of an apology. We waited on the sofas adjacent reception for the remaineder of our time whilst waiting for the bus to collect us so this could have easily been accommodated. We had a really lovely stay at the Gran Melia Palacio de Isora and would not hesitate to return.

Extremely disappointed with this hotel that advertises itself as all inclusive package. There are so many hidden costs to catch out customers. There’s bars that aren’t included, and the hotel charge for drinks (even water) after 11pm despite being all inclusive. Once we had checked out the hotel I even received another email to say they were charging for drinks at a restaurant that we’d eaten at. The room upgrades are also a rip off as we paid for sea view room but could barely see the sea on the horizon. The hotel cannot cope with larger capacity and service went down hill. Some of the staff also have dodgy side business of offering taxi services, which I am pretty sure would not be insured. I would not recommend for people to stay here unless you want an unexpected bill at the end.

Be careful that “all inclusive” isn’t what it suggests: - not all drinks aren’t included: milkshakes made from the free ice cream: not included. - drinks after 11pm? Nope. €12 for a G&T - all the sunbed at the infinity pool? All are open to you if you’re red level…

Disappointing Stay We chose this hotel based on previous excellent experiences with Meliá hotels, but unfortunately this stay has been very disappointing. On arrival, our rooms smelt strongly of sewage, and throughout our stay we’ve experienced inconsistent food and drink service despite paying for all-inclusive. The ongoing issue of guests reserving sunbeds has also been frustrating, particularly as we’re travelling with an infant and need access to shade. Most disappointing was the lack of response from management. Despite several requests through Group Relations, it took until our fifth day for someone to speak with us. While management did eventually meet with us, they were unable to accommodate our request to dine in our preferred à la carte restaurant on our final evening and could not offer a late check-out. We spent thousands of pounds on this holiday expecting a relaxing break, but instead it has been stressful and has fallen well short of the standard we’ve previously experienced with the Meliá brand. Sadly, this stay has made us reconsider whether we would choose Meliá again in the future.

Probably one of the best hotels we’ve stayed at. We had a fabulous 7 nights here, the food was incredible. My favourites were Nami (Asian) and L’Olio (Italian) and Mexican for lunch, the buffet was also great and I like the fact it’s only à la cartes or small buffet in the Italian for lunch. We did however eat at the steakhouse with our €100 voucher (attend the circle meet to get one!) and unfortunately this was the only not so great meal we had, but 1 out of 7 isn’t so bad. I feel like there could be a more varied steak cut/type selection in the steak restaurant to improve the experience. On arrival we had a (gross) issue in our room, it did take 6 times of mentioning it to get it sorted which was a bit of a let down to begin with. Special thank you to Maggie who was our assigned personal concierge (circle) and one of the loveliest people I’ve ever met, she got the issue sorted for us in the end and constantly checked in with us when passing the circle room and really got to know us. Thank you, Maggie. I was apprehensive about the Circle at first, we did go to the meeting and Nico presented it to us along with our personal offer, we liked the concept of it but not in the position to sign up to anything at the moment unfortunately, but want to note we never felt pressured or was harassed to sign up which we were thankful for and Nico did a great job as if we didn’t have other financial commitments we’d have been sold. Staff were all so lovely, you can tell they really enjoy working there and go the extra mile with children. Special shoutout to Aurelia in the Mexican restaurant (if you’re reading this it’s cow’s mum writing 🤣), she went above and beyond and made lots of effort with our mostly grumpy 2 year old who thinks his name is Cow. Thank you, Aurelia. Pools are a really nice temperature, especially the smaller splash pool - lovely and warm. We never had trouble getting sunbeds either, whether it was 10am, 12 or later in the afternoon. We booked directly through the hotel which saved us a fair bit more than the likes of TUI/Jet 2 (£1000k+). Also meant we got 2 free spa passes as we stayed for more than 5 nights, definitely recommend as the spa is beautiful. Anddd we’ll have some points to use on our next getaway ☺️ fyi when booking directly through the Melia app you’re charged in euros so use a card that doesn’t add conversion fees. I used Chase but M&S bank would’ve been £200 more. A really lovely stay, thank you!

We had a wonderful stay at the Gran Meliá Palacio de Isora, but without a doubt one of the highlights of our holiday was the Oasis restaurant. Its relaxed atmosphere, the quality of the food, and the excellent service made us want to come back again and again. Every dish was delicious, and you could really appreciate the care and attention that went into every detail. We would especially like to recognize the outstanding work of Beatriz, Vega, Javi, and Erika, who made us feel at home from the very first day. Their professionalism, friendliness, warmth, and constant attention truly made a difference and helped make our experience unforgettable. It is a pleasure to find such a dedicated team that always greets guests with a smile. We highly recommend this hotel, and especially the Oasis restaurant. Thank you all for making our holiday so special! ⭐⭐⭐⭐⭐

We thoroughly enjoyed our stay at the hotel. We would especially like to highlight the outstanding work of the Oasis Restaurant, where we felt at home from the very first day. A special thank you to Beatriz Vega, Erika, and Javi for their professionalism, warmth, and constant attention, as well as to the entire waitstaff team, who were always friendly, attentive, and welcoming. A big part of our wonderful experience was thanks to them. We would definitely love to come back.

We have just returned from this hotel. We usually choose luxury hotels, especially those recommended through Jet2, so we had high expectations. Unfortunately, there were several things that left us disappointed. We stayed in a suite as a family of four (2 adults and 2 children). One of the rooms was not prepared with bedding, and we had to request extra beds and sheets. This is something you would expect to be ready upon arrival. Food The food was actually very good, and I cannot say anything negative about it. As food lovers, we really appreciated the variety and quality on offer. Pools The pools are beautiful, especially the infinity pool. We never had any issues finding sunbeds, although that may have been because the hotel was not at full capacity. The most unpleasant part of our stay was the service around the pool. There was very little table service. Occasionally, a waiter would pass by very slowly, and it almost felt uncomfortable ordering, as if serving guests was an inconvenience. For families with children, constantly having to go to the bar is not very practical, especially when one adult is away. And now the icing on the cake: at the infinity pool bar, whenever I ordered an Aperol Spritz or a Piña Colada, I was repeatedly asked if I wanted it with alcohol. The first time, fine. The second time, okay. But after several occasions, combined with certain facial expressions, it felt as though they were trying to convince me to order a non-alcoholic version instead. I was even told that alcohol was “not good for my health.” Staff at the infinity pool should focus on providing the service guests request rather than sharing personal opinions. A holiday should feel relaxing, not as though staff are doing you a favour. To be fair, not all staff were unfriendly. Some were excellent. However, if you don’t feel relaxed during your holiday, then something is not quite right. All Inclusive The all-inclusive package includes drinks only until 11:00 PM, after which you have to pay. I found this quite surprising and have never experienced this before at an all-inclusive resort. Another thing that became frustrating was being constantly asked for our room number despite wearing all-inclusive wristbands. If guests are already identified by wristbands, it would make more sense to use a chip or another system rather than repeatedly asking for room details. Our children went to the bar several times to get ice cream or soft drinks and were refused service unless an adult was present, even though they knew the room number. Really? Overall, the hotel is beautiful, and the infinity pool is stunning. However, I would not return because there was a constant feeling of tension rather than relaxation. The adults-only pool was also very disappointing. There wasn’t even a bar, and the atmosphere was extremely dull. We have stayed at other hotels where adults-only pools had DJs, music, and activities throughout the day, creating a much better experience. Otherwise, I don’t really see the point of having it. Overall, a beautiful hotel with great food and lovely pools, but the service and atmosphere did not meet the standards we expected from a luxury all-inclusive resort. The hotel’s app was another disappointment. It was quite complicated to register unless you were already enrolled in the hotel’s loyalty program. Wouldn’t it be much easier to simply enter your room number, as many other hotels allow? We constantly had to ask staff about entertainment schedules because it was difficult to find information in the app. Even some staff members told us that the app doesn’t work very well and that it’s not always possible to see all the activities. This became especially inconvenient in such a large resort. When you’re travelling with children, it’s important to know what is happening throughout the day, including Kids Club activities, shows, and sports classes for adults. We often felt like we were missing information because there was no clear and reliable way to see what was available. Unfortunately, that was our overall experience. While the hotel itself is beautiful and has many positive aspects, the service, communication, and overall guest experience did not meet the expectations we have for a luxury all-inclusive resort.

We would like to express our sincere appreciation to the entire team at Oasis Restaurant for the outstanding service we received during our stay. The quality of the food and the atmosphere were excellent, but what truly made the difference was the professionalism, warmth, and dedication of the staff. A very special mention goes to Beatriz Vega, as well as Erika and Javi, for their kindness, attentiveness, and exceptional customer care. Their friendly attitude and attention to detail made every meal a memorable experience. Thanks to people like them, dining at Oasis became one of the highlights of our stay. We will certainly return and highly recommend this restaurant to others. ⭐⭐⭐⭐⭐

We had a great experience at Palacio de Isora. Beyond the beautiful facilities, what we will remember most is the outstanding service. Special thanks to Javi, Beatriz Vega and Erika for their kindness, warmth and professionalism. The food at the main restaurant was also very good. A place we would happily return to