Gran Hotel Guadalpin Banus

Fantastic location we are going again in September just sucha shame about the dispute that has taken away the amenities fantastic staff

My wife and I stayed at Gran Hotel Guadalpin Banús to celebrate our wedding anniversary and unfortunately the experience was extremely disappointing from start to finish. Despite requesting a double bed when booking, we were allocated a room with two single beds. Not ideal when celebrating a special occasion. The room then suffered repeated air-conditioning failures, leaving it hot, humid and uncomfortable. I reported the issue to reception and maintenance attended, however after a power outage the problem returned and required further intervention. There were also concerns regarding the condition of the room. The balcony door latch was broken, meaning the door could not be properly secured. More concerningly, the furniture provided was in poor condition. A lounger on the balcony was defective and collapsed when used, resulting in an injury to my arm. The lounger support structure was completely missing offering no support, as you can imagine sitting from a standing position with no support can easily result in injury, which the hotel assistant manager could not understand in his initial response. I have uploaded photographs of the issues. Following our return home, I raised these matters with the hotel and supplied photographic evidence. Whilst the hotel eventually acknowledged the issues and offered compensation, the only cash refund they were prepared to offer was €160 despite the number of defects encountered during our stay. A larger amount was only offered in the form of a future-stay voucher, which was of no value to us given that we have no intention of returning. I appreciate that problems can occur in any hotel. What matters is how they are dealt with. Unfortunately, for a property marketed as a 5-star hotel and charging premium rates, the standard of accommodation, maintenance and customer service fell well below expectations. Based on our experience, I would not return and would struggle to recommend this hotel to others looking for a special occasion stay in Puerto Banús.

The resort is located on a beach in Marbella which is sandy and where one can park yourself to sun. The real action is at the pool which is large, comfortable in temperature, and has the pool bar located nearby. The bar is staffed by an incredible group of people who make it known that they are there to make their guests happy! We had the good fortune to meet Angel Gamez, a phenomenal individual that seemed to appear out of nowhere whenever our drinks were done. Great conversationalist and super friendly! One of the many fantastic people who worked there. The bar also took food orders which meant that you could focus o your day without having to leave the pool area. The rooms are superb! We had a corner suite with a living area and a deck that faced the sea. Blackout blinds covered the floor to ceiling windows. And see through shades provided shielding from the sun. The view was quite nice and extended from the balcony to our room. The balcony had several chairs, coffee table and a large table which would serve well if you wished to entertain. The folks servicing the rooms were exceptional and efficient! We visited the restaurant and there was a nice diverse menu from which to choose. Again, the staff were great and made you feel welcome. The front desk staff were also welcoming and made it known that your needs were their priority. The resort was a quick Uber drive away from the local restaurants and shopping areas. And there were always taxis lined up out front waiting to take you where you needed to go. Overall, I would highly recommend this establishment. It is super clean, comfortable, modern, and the folks that run the place make it feel like a home away from home. Always an important item!

Excellent, clean and friendly hotel situated within walking distance to Puerto Banus. Very friendly staff, and very clean! Good food. Nice swimmingpool area. I would really like to go back to the same hotel for another holiday!

Very fine hotel ..Staff v good

Reception staff extremely amicable and helpful. Quality, standard and cleanliness of room excellent. Bar staff amicable and friendly. Breakfast and dinner meals faultless.

As much as it pains me I CAN'T recommend the hotel. The staff were amazing and without them this place would shut. The hotel is NOT a 5 star and is an average 4 star. There are no facilities. Everything is cordorned ouff and common areas are very very shabby. The basement areas have not been touched in about 10 years and have tape blocking them. The rooms need a massive updgrade as does the hotel hotel. Bfast tables were in the lobby of the hotel..genuinely. The location is great and if it got a proper invesmtent it could be very very good. Staff second to none and couldnt fault them but it needs a massive investment.