Upgrade if you want the rooftop pool or stay at Delamar
pirms 3 mēnešiStayed for 4 nights at the Gran Hotel Flamingo, as bed and breakfast. After booking, through reading reviews we learnt that the lovely upstairs pool and bar, the main thing that attracted us to this hotel, is not accessible without a higher grade room. Had we have known this we would have upgraded at booking, unfortunately the agents didn’t indicate this anywhere on the package holiday website. We emailed the hotel who advised to arrange on check in. We checked in, and said we wanted to upgrade and enquire about late checkout as we’ve a late flight home. We were then told to come back the next day, to be told it’s not possible to upgrade as they are fully booked, by the exact same person who checked us in. Surely something they would have known the night before? On enquiring the night before check out for late booking, we were told to coming back the morning of check out. We explained we keep getting told different things, when he then said he’s 95% sure it’s a no, as they are fully booked. There is a big different in the room quality and experience on the superior rooms, so I would suggest anyone who wants to come here upgrades. Or as we learnt, you would be better staying at the Delamar next door, who shares the same rooftop pool, with no restrictions. We felt rather mislead by the booking agent, compounded by lack of transparency from the hotel. The hotel communal areas are nice downstairs, and the breakfast is the main positive. But the staff are somewhat unhelpful, failing at check in to tell you how to get a towel for the pool, where breakfast is, or that you can order food round the pool. Rooms are quite noisy at night, as it’s largely 18-21 year olds, who come back throughout the early morning.
