GRAN HOTEL BALI

This place is simply awful. Don’t get there early, rooms aren’t ready until 1600 but they’ll keep telling you To go back every hour to check. The ‘premium rooms’ have that butlins feel of unclean and unkept. We spoke to the holiday experience manager who gave us our room keys after a 3 hour wait only to give us the keys to a room that had other peoples stuff in it (photos) and then had to wait another hour for a room to be made up. Lifts - We were on floor 19. Best of luck as the lifts will fail. I got stuck 4 times and zero f€*ks were given by the hotel, I was told ‘yeah they do that’. So every time I got in the lift it was hit or miss whether I’d get there. Had a fire alarm where kids were smoking on the 16th floor only to be told there was an Error. (The staff really don’t care) I’ve raised concerns about the fire doors as many were either wedged open or they had been left open. We came home early as it was so bad. Please do not waste your money. The best part of this hotel is the revolving door at the front.

We have just got home from our stay, and unfortunately it was a very disappointing experience from the moment we arrived. The staff were unfriendly and unhelpful throughout our stay. The room was below the standard we expected, and the breakfast was disgusting, with the food being freezing cold. The bar service was shockingly slow, often leaving us waiting far too long to be served. The entertainment was poor and did little to keep the family entertained. We also found the pool rules to be far too strict, especially when travelling with four children, which made it difficult for us to relax and enjoy ourselves. From the day we arrived, we couldn’t wait to go home. Sadly, this was one of the worst hotel experiences we’ve had. We will never be returning and would not recommend this hotel to anyone looking for a relaxing family holiday. Please if you are looking to go with your family do not and i mean do not goto this hotel. It was that bad that if i had the money to get on a flight and take my children home then i would have, worst experience i have ever had in benidorm after going 16 years in a row, worst hotel in benidorm in my experience from going to so many differnt ones over the years

Impressive to look at, from reviews I knew that may have difficulty with reception staff, so was polite but firm in my approach, we got our room on a lower floor but unfortunately no balcony so we relocated to 14th floor our room was lovely great bath, separate shower, lots of toiletries etc included, beds very comfortable, air con ok, tv good and balcony view amazing, food was very average and staff on front desk of restaurant could be short with you, a chaotic meal time atmosphere, animation staff were great with the kids once they got going, singers every night we were there some variety would be good, there was an elder gentleman that would sit at the tables at night with candles ? I think he was connected to the hotel management, I loved how the pools and trees were lit at night , we used the spa at extra cost on 19th floor amazing views, girl on spa reception was very clear of rules, expectations and friendly, roof top bar extra again we didn't bother, we used the taxi rank outside as uber were not as good as when we visited Malaga a few weeks before and more than double or triple a local taxi so stuck with them so glad driver gave me a card, so we could travel in and out of Benidorm, restaurants and shops all 2 min walking distance of hotel, 3 pools to choose from, fourth was empty, we managed ok to get sun loungers, during the fiesta my daughter 8 and myself had a very frightening experience in the pool during the fiesta extremely loud noises like gunshots going off, another guest tried to move us to the exit of the pool as he seemed genuinely very concerned, prior warning from hotel of this would of been helpful my daughter was terrified, our transfers were smooth from the hotel and reception were good at storing our cases, one stood out as very helpful assisting us to weigh our case. There is a snack bar and vending machines so food availability out with restaurant. It was a busy place many many guest needs to cater to so can understand the frustration of reception staff, we had no wifi in room only common areas. Lifts very small add a extra 10mins onto your planning Games room functional not sure if air conditioning very hot and felt out of place the building very 70's, there is a fab kids area like soft play, trampolines, small rides for extra cost, its a bit of a tardis, there is a free playground Over all minus the negative points and as our first ever trip to Benidorm we enjoyed it the hotel gives both luxury feel and budget in some areas.

It was the most wonderful hotel experience I have ever had. The view from the 38th floor was absolutely incredible. The hotel also has two glass lifts, so you can enjoy the breathtaking scenery while going up and down. The food was excellent, with an amazing variety of dishes. We would have needed extra stomachs to taste everything on offer! I especially loved the freshly squeezed orange juice, made directly from fresh oranges, and the cakes were absolutely delicious. The staff were exceptionally friendly and helped us book a wonderful trip to Valencia. The entire hotel truly lives up to its name—it is "Grand" in every sense. Despite its size, there was plenty of space around the large swimming pool and in the restaurants, so it never felt crowded. Our room was spacious and furnished with solid, high-quality furniture. I particularly appreciated the large wardrobe and the bathroom, which had two separate doors and a lovely red ambient light that created a romantic atmosphere. The evening shows were very enjoyable, and we especially loved the pianist. We will definitely return to this hotel and hope to stay in the same room again.

I rarely leave negative reviews, but I feel people should know what to expect. From the moment we arrived, what should have been an enjoyable stay quickly turned into a frustrating and disappointing experience. We had repeated issues throughout our stay, and despite making every effort to raise them with the hotel, we have since been completely ignored by management. The room itself was in a poor state. The balcony was crumbling and unpleasant to sit on, there was dried drink residue left outside, and the overall condition felt tired and neglected. To make matters worse, we discovered dirty socks stuffed over the smoke detector, which was shocking from both a cleanliness and safety perspective. The Wi-Fi was absolutely dreadful. It was unreliable, constantly dropping out, and almost unusable for much of our stay. In this day and age, that's simply not acceptable for a hotel of this size and supposed standard. There was also an unpleasant sewage-type smell around the lift area, and the noise levels from the corridors and outside made it difficult to relax. We repeatedly tried contacting reception from our room but either couldn't get through or the calls were disconnected. We eventually gave up because we had tickets booked for the Benidorm Palace that evening and couldn't spend our holiday waiting around trying to report issues. The most disappointing part has been the complete lack of customer service after our stay. I have photographic and video evidence of the problems, yet management has chosen to ignore my complaint entirely. I've even escalated the matter because my emails have gone unanswered, which says everything about how they value their guests once they've checked out. This hotel may look impressive from the outside, but unfortunately the experience didn't match the appearance. Poor maintenance, poor communication, dreadful Wi-Fi, and an apparent lack of concern for customer satisfaction mean I would not recommend staying here. There are far better hotels in Benidorm that genuinely care about their guests.

THE WORST HOTEL I HAVE EVER STAYED IN. Upon arrival, check-in had the longest queues with absolutely no co-ordination going on. People were shouting to get seen to and there was absolutely no help offered by staff. The staff themselves were the most unfriendliest and unhelpful people ever and the lifts were simply awful. I booked breakfast every day and every day the lifts were turned off at breakfast time to stop people getting to the restaurant. The rooms were shabby and horrible and the walls paper thin. I was woken at 2am by a phone call from reception telling me to keep the party noise down or security would be sent. When I asked what noise are you talking about, they said again security will be sent then hung up. There was no entertainment at all, even though it was advertised. Avoid this dump at all costs

lovely relaxed holiday at the gran bali just me and my son. its our first time in benidorm and wasnt sure it was for us but it really does have something for everyone. i especially liked it down at the beach which is only ten mins walk. there is an ale hop at the beach too which is handy if you need any beach stuff. the bus to the old town is very frequent only 2euros each and bus stopnia right outside hotel. we got a good deal at the hotel with breakfast included. there was plenty of choice and very good. plenty of restaurants just outside the hotel and a mercadona straight across the road. swimming pool was lovely and warm, there was a bit of building work at the pool but didn’t affect us. the view from the 43rd floor is amazing and well worth a trip up in the glass lift. e-mail special thanks to Danielle in guest services for all the great help and local advice. will definately be back later in year. weather has been amazing :-)

Cleanliness of room was very good, the lady Zoriana was doing very good her job. The room was oriented to the pool, there was a bit noisy up to 00:00 every day, but nothing dramatic. There are 2 cons: no internet in the rooms, and air conditioning was a bit weaker during hot days.

Amazing hotel for nice vacations

Having a lovely time, enjoying the holiday and staff are lovely

It was a good experience, loved the pool and the game room. They always have animation during the day and concerts at night. The rooms are tidy and clean. It is also very close to the beach!

Top class hotel,rooms very good, best beds we have slept on, our room cleaning lady on the 3rd floor, tall building made our stay in the room very special she deserved a mention, room was kept spotless, nothing was to much trouble for her. The food was very good, massive selections always something you liked, loved the freshly squeezed orange for breakfast and most of the staff looked after us very good. Highly recommend the grand bali for top class chilled out holiday. Didn't want to leave. Planning our next trip. Thankyou

The hotel is on a quiet area on the outskirts of Benidorm, if you want to go to the markets or The Strip then it’s 10 minutes in a taxi or there is a good bus service. Having said it’s a quiet area there are plenty of restaurants and shops locally. We found the hotel to be spotless and all the staff were friendly and helpful. We only had breakfast but the choice was good, there were cereals, yogurts, continental meats as well as typical English breakfast. The pools were as a tad chilly but there ws plenty of space around both pools with chairs and loungers some of which were in shaded areas. The bar prices were very reasonable we paid €3.50 for a pint of amstral and snacks were also available. We don’t have kids but the ‘kids club’ was on all day with staff leading games for those interested. There is entertainment each night usually a singer and a mini disco every night until 9:30. One useful piece of knowledge is that you can hire a towel for round the pool for €3 plus a refundable deposit of €12 worth knowing especially if fly with Ryan-no luggage-Air We enjoyed a quiet 4 days and would return

Absolutely impossible to obtain an email address for this organisation to discuss issues i had regarding my room needs/request during my visit May 2026, despite trying to organise beforehand (same issue as 2025), trying to ensure this never happens again- but despite all efforts via email/website/socials - no-one ever responds

Everything was amasing! Food here is amazing and

This hotel is impressive on arrival, unfortunately that’s all. The queues at reception are ridiculous, staff start one conversation with a customer then butt into 3 other conversations in the middle and then randomly walk off for ages, this became a running joke through the remainder of the holiday any time we needed reception. Eventually we made it to the room, hotter than hell, no air con and only works with keycard, anyway went to open balcony door ( I booked a balcony room, paid extra) only to find we had no balcony! Great! another trip to reception, get there to be told no balcony rooms left can’t have one until last night , what’s the point then? I Have requested refund from easyJet Rooms very dated, by the looks of it the taller part of the building is the more modern rooms and the shorter the old rooms. only one pillow on bed. Rooms seemed clean enough. The aircon wasn’t amazing but left on long enough it helped, however everyday we left a keycard in to keep the air on on so we could return to a cool room and everyday we returned to find the maid had removed it and the rooms was boiling hot! The lifts take sooooo long Positives - Shower was good pressure. Breakfast was tasty and had good selection and fresh orange juice machine was great Nice pool Close to beach Reasonably priced drinks at bar Taxi rank outside hotel great view from the top of hotel, but surely this should be free for guests This could be a good hotel and maybe the modern rooms are better but I wouldn’t rate this 4 stars and reception really lets it down

I came for my 50th birthday and couldn’t have asked for a better place to spend it! The staff were superb from arriving till leaving had any issues we had sorted out immediately. And as a lovely birthday gesture they left me a lovely letter wishing me a happy birthday and chocolates also. I’ll definitely be back for my next birthday. Highly recommended

brilliant service, very welcoming, lovely room and view,staff very friendly and helpful

Spa experience. Good location and nice and friendly staff. The atmosphere was intimate and Elena did her best to make sure we have our best time at the spa.

Fabulous hotel very clean and staff very friendly