Gran Canaria Princess

Fabulous location room was stunning very clean service was excellent no noise at all lovely shops in hotel very good value

Great location within walking distance of amenities. Relaxed atmosphere around the hotel. Sunbeds available all day. Good entertainment. Good choice of food in the main restaurant. Rooms spotless clean and spacious. Overall good value and would return. My only small gripe would be that there should be a better selection of food at the daytime snack bar as not everyone wants to go to the main restaurant for lunch. There was mainly pizza slices. chips and a couple of sandwich options . All straight from the freezer to the oven.

We are still currently at the hotel with a few days remaining of our holiday, but l feel we have experienced enough of the hotel to write an informed review. We booked the holiday as part of a jet2 package. At the point of the booking we selected all inclusive premium. It was a special birthday trip although wasn't signifcantly more expensive. Airport and transfer - We opted the coach transfer, this was a mistake as we waited a while. Personally l would pay for private, we wasted a few hours waiting for other guests and we were 10th drop off. Hotel - The entrance was lovely, as other reviews have stated, much better appearance than other hotels. Check in was quick and efficient. We had upgraded to a corner room prior to arrival. We had room 702, I think all rooms are the same but the corner rooms have a larger balcony and also sunbeds... we were lucky to have a room where the sun is on in the evening. So after a day at the poolside we can sit have a drink as sun goes down. Rooms are pretty standard, but perfectly fine. I found the bed and pillows very comfortable. Good blackout curtains and no issues with noise. Air con works well for us. 2 poolside towels in room on arrival. These can be changed. Hotel and grounds were kept spotless. All staff we gave found to be helpful and happy. Poolside is large. Some sunbeds laid out, others stacked.. we always managed to find somewhere morning or afternoon. All inclusive premium was well worth it in my opinion - other reviews photos show the different options of drinks etc. You also get drinks via the coconut bar included. My husband liked the beers avaliable too in the bottles. The real strength of the hotel for me is the excellent options for those with dietary requirements. I found everything to be well labelled. Additionally if you speak to restaurant reception they have a allergy/ special dietary needs menu and have gluten free pizza, vegan and vegetarian options and you can pre order at breakfast. Really great for those with dietary needs... Best I've ever experienced at a AI... real credit to the hotel for this!!! So overall excellent stay.. especially happy as there had been some very negative reviews prior to our arrival so was a little worried.

We booked our holiday in January, and we were excited for it, especially given how good the trip advisor reviews were about the evening entertainment. Unfortunately this part of the holiday was a massive letdown. Having spoken to several other guests who were regular guests at the hotel, it has gone down hill massively. They spoke about how there used to be more acts, better acts, and interaction with the animation staff. Now it was just 1 hour of entertainment and that was it! The ABBA tribute was decent, but some of the other acts were pretty woeful. It's a shame as it's one of the things that attracted us to the hotel. Our rooms were decent, and regularly cleaned. The food was good, without being great. Always something decent to eat but not an amazing selection or anything that was special. The bar service was quite slow in the evening and some of the staff were pretty miserable, although a couple were really nice. The choice of drinks was a bit limited unless you were paying extra for all inclusive plus, and the cocktails weren't great as they were made from a machine. The pool area was fine until they started blocking some of it off for renovation work, then it became more cramped. Overall i would say that this is a decent 3 star, but not a 4 star hotel. We had an enjoyable week at the hotel, but the hotel could be so much better.

A really nice hotel. Staff, cleanliness, rooms, pool, location all excellent. Only downfall was queuing for food for five of seven nights as they closed one of the hot food counters. It was a bit like a free for all at times and chaotic with no order at all.

A smart looking hotel with great views and nice size pools and very clean, cleaners work tirelessly all day throughout the hotel.

Just arrived home after a weeks stay the GC Princess. The good things: the location is good if you want easy walking access to the jumbo centre and beach, there’s also plenty of very nice restaurants near by which you’ll need if you’re staying here. The hotel is clean and will be well presented when the building work is finished. Now the bad. The food is awful, look warm or cold swimming in oil and often undercooked. On the two occasions I ate in the restaurant the meat I picked up was undercooked still being pink in the middle one time was pork chops and one time chicken. The general buffet consists of lots of side dishes, either pasta, rice, stale bread or salad. Myself and my wife aren’t food snobs and have stayed at many all inclusives and we both agreed this was the worst one for food. We ended up eating out most nights which defeated the object of paying for all inclusive. The issues were raised with staff during the stay but nothing changed. The building work is going on and will be for a long while it didn’t cause us huge problems but we were unaware of it before arriving and it was noisy at times in the morning when we were woken up to drilling. If you want a clean hotel for a few nights you could stay here but I suspect you could find something cheaper and better in the vicinity. We won’t be returning.

Positives - -pool area was clean and lovely to sunbathe around -manager was helpful when raised initial concerns regarding rudeness of staff and upgraded us, was really lovely and arranged to meet us to talk and was very apologetic -desserts were nice Negatives- -designer clothing stolen by cleaning staff from room, was told nothing was left in there after we checked out however there was designer jumpers, swim suits and toiletries left in there, spoke to other guests and they also said their designer hat was stolen. I have also seen in the other reviews this isn’t the first time it has happened. -rude staff called partner stupid when my partner only asked if they were okay this was handled by management -food was awful - lack of variety, bacon stuck together, sausages were raw when bit into them, lack of flavour. Me and my partner got food poisoning from the food there -only few snacks with all inclusive - had to pay extra for burgers and most of the cocktails etc Even though had all inclusive plus -a lot of the staff looked like they didn’t want to be there or be willing to help (besides manager) -I’ve sent a second email to the hotel regarding the other concerns however I am awaiting a reply of how the above can be compensated

We were situated on the 6th floor, not a problem as there were 3 lifts. Everyday the room was cleaned to a high standard which we really appreciated. Pool is a lovely temperature, not freezing! So many sun lounges available so not stressful getting beds. Can’t reserve beds and your towel is taken if you do before 10am. You get free pool towels which you can change daily. Food in restaurant was ok, always something to eat, meat, fish, veg, bread, cheese so much to choose. Snack bar by pool is open 11-5 which serve pizzas, baguettes and salads. Drinks were good no queues. Entertainment was ok and showed the big footy games for those who like sport. On the day you leave you can book a room for a shower if needed. You get an hour slot . There was building work going on but we never noticed it really. Nice hotel would recommend .

Me and my partner booked this hotel through love holidays with our decision being mainly based on the outstanding reviews of the hotel and food. First, the positives: The hotel is lovely, well situated in a central part of Playa Del Ingels and it sits around a 10-15 minute walk from the beach and the popular Yumbo centrum. There is no taxi rank outside and we found that most of the trips we had booked were being picked up from the hotel next to us which had a bus rank and car park. Whilst there was a car park at this hotel, we went during a time where external building work was happening, leading to the main car park being closed for safety. For starters, the room was lovely, plenty of room and a nicely sized and partitioned wardrobe. The balcony was also of ample size and the furniture wasn’t cheap or old, it was lovely to sit out there during the evenings. The bathroom was very reasonably size with a nice large shower fit for 2 people and a sink with a big mirror and lots of space for toiletries. The cleaners always did a great job and even took it upon themselves to organise our bathroom from time to time, as we well as tuck our teddy (Jean Paul) into bed. The general areas of the hotel were very lovely with nice, comfortable furniture inside with an all inclusive bar in the main foyer. The reception desk was manned by at least 2 people every time we passed and they could be reached by phone at any time too. There are a couple of shops selling basic amenities such as sun cream and bags. Everywhere was always clean and tidy. The pool days were lovely. The pool itself was very large and you never felt as though it was crowded. Fighting for a sunbed was never an issue here and we were always able to get a decent spot in the sun. The hotel also enforced a “no sunbed reservation” policy which helps. For reference, we usually went down for breakfast and got out to the pool around 10:00 most mornings. The bar was self- serve for soft drinks and if you wanted spirits, the bartender would pour it for you and you added the soft drinks yourself. There was also a cold water tap for filling bottles and free ice cream available all day. The snack bar was a paid extra which we didn’t take advantage of but the food looked fine for a mid-day snack. Now for the not-so-postives. We had an early flight which landed us at the hotel around 11:00. Whilst we understand that check-in was not until 14:00, hotels often make exceptions for earlier flights, so we began checking in. We were informed by the staff member on duty that our room was not ready yet and she wouldn’t be able to give us our keys until then. She said to put our luggage in the luggage room and come back in an hour and she would be able to check us in. We did this and killed some time, returning at 12:00 only to be told that she did NOT say that and we may not be able to check in until after 15:00 as the guests in our room had been given a late checkout (14:00). After some complaining and sitting around, we were finally able to check in around 13:30 however, this did put a damper on the start of our holiday. Upon returning to our room in the evening to go to bed, we noticed a brown skid stain at the top of our bed sheet (Photo attached). We called reception to fix this and was told a housekeeper would come up in “a bit” to resolve the issue. We waited around 20 minutes before calling them back to check on the progress of this and, an additional 10 minutes before we got someone to change the sheets. The biggest negative for us - The food: We booked this hotel initially due to the overwhelming positive reviews regarding the all-inclusive buffet. We often prefer to spend a little more on the hotel with good food as it saves you eating out. Whilst I cannot argue about the quality of the food served, our main issue came from the lack of choice. Whilst I understand that the hotel is near the sea, on most nights, I would say at least 70% of the dishes were seafood. Myself and my partner do not eat seafood therefore this was a bit of a struggle at times. The reviews didn’t say anything about the dishes being mainly seafood so this was somewhat a surprise to us. As an example - on one of the nights we went down for dinner, every single dish was either seafood, vegetarian or a pigs foot. For us, this was not something we were willing to eat and the only seafood alternative being a pigs foot was quite appalling. We went out to eat on this night and a few others. This part of the hotel was a huge disappointment. The lack of varied dishes was such a shame and I wish we had known this before we booked. It may be different during different seasons but I am writing this based on the experience we had - poor. This story was the same through lunch and dinners. Breakfast was always fairly simple, with the typical cold and hot food options available. The dinner also seemed to be on a weekly rotation so, if you are staying for more than 1 week, understand that the dishes will repeat almost exactly after the first week. We really had hoped for more in this department and I would say it was one of the major disappointments of our trip. Just as a quick mention, we found the serving staff quite rude. The chefs behind the hot bar were always very polite but the staff carting food to the hot plates would often almost ram straight into you with zero apology and generally get in the way with their carts during busy dinner rushes. I understand that the food needed restocking however, the almost forcing of people out of the way was not necessary. All in all, this hotel is not the bad by a long shot, the areas are nicely kept and our time by the pool was always a pleasure. I do believe that the food did knock this place down a few pegs in our book due to it being one of the deciding factors for us when booking a holiday. If you were not all inclusive, this might not be an issue for you. The drinks were always poured the Spanish way (strong) and the place was not overcrowded. The rooms were well kept and the entertainment - although we didn’t go to see it - sounded fine from our balcony. It is worth noting that this does go on until around 22:30 on some nights though. As a note for someone looking at going here for the first time, I think it’s important to understand that outside of the hotel, the area is a bit lacking. This is by no means a criticism of the hotels location, more so one of Play Del Ingels as a whole. It is quite dated and very spread out. There is no “strip” like you may have come to expect from a canary island and the only real place you could do some shopping (Yumbo Centrum) did not give friendly vibes. It is heavily targeted towards gay males which is not an issue however, a few of the bars here do openly advertise sex rooms and glory holes which can make you feel quite uncomfortable if that isn’t your thing. I get that people likely book in this area for that reason and we did not have any bother. It is important to understand my distinction between an area with gay bars made for gay people - I am always more than happy to attend such venues and, the drag act looked great - and, sex clubs. One does not represent the other and, the latter was not mentioned by previous holiday goers. Due to this, we decided to keep our trips here short and ending them by around 21:00 seemed to be a good rule of thumb as the clubs I mention were usually closed. I think the hotel is valued just slightly over what it should be. If the food was improved, I think this could be a really lovely place to stay. It was really our main issue and, for some, this would not be a problem. We still had a fantastic time here and would be interested to know how things change throughout the year.

This hotel is really lovely, so clean. On arrival the staff were so helpful. The only fault with the hotel is the food. Although there is a wide range of different foods it is a bit repetitive, one day is like another. The maids clean the rooms every day and they are very clean. Would we come back, yes probably.

Lovely hotel, good points are, all staff very friendly, very clean, lovely pools and if you want quiet space go relax at the spa as sun lounges and whirlpool, bus stop right outside hotel and exploring is very cheap Bad points, food is shocking, if you like loads of salt and sugar to make it taste great then ok for you, meats are normally undercooked and very fatty, not much choice and very bland, but can’t please everybody, lunchtime food found to be the worse and don’t bother with snack bar unless you fancy night on the loo!! Also they smother food in garlic, I’ve been to other princess hotels and feel this is the worse of them, but don’t let it put you off, beach short walk away, plenty of crazy golf nearby, in general hotel is beautiful it’s just the food is horrid

Great location, lovely hotel, food good overall great holiday

Great hotel second visit. Only downside is they don’t appear to be enforcing the sunbed rules as there were people reserving sunbeds before 10am then going to breakfast. This was one of the reasons we like the hotel but if they don’t enforce it people will continue to do it and it will only get worse. Also some nights the entertainment was more like kids entertainment than adults. Other than that it’s a great hotel, staff are friendly.

The Hotel is well kept, clean and all the staff and very friendly, the food is excellent. especially the breakfast. the pools side areas are nice and chill i love that people can't put down their towels and claim a spot and then just turn up at 3pm. rooms are large and you can really spread out, they feel quite homely. evening entertainment is pretty cool too we watched the acrobatics which i enjoyed missed the circus acts but from what i can tell every one enjoyed it the social area was packed. All inclusive it the pest option for this hotel it really is bang for your buck. there is a bus pick up just out site the hotel to the left about 10/20 meters if you want to go out of town. there are many shopping/entertainment complexes just a short walk, we really liked the "kasbar" there is a bar called "Turbo Rock" great atmosphere. at 11pm your balcony light goes out and its pretty quiet from around midnight but once you close your door you can hardly hear anything anyways. we will be back its an easy decision. 10/10 highly recommend. ohh PS the weather is fantastic if you like the heat wasn't expecting it to be so amazing in June.. little did i know

First of all we were greated by a rude and unwelcome guy when we checked in he also gave us no little information about anything apart from our room . When we arrived to our room it was flithy and not been cleaned , there was pubic hair in the shower, mirrors dirty, hair on bed and in the wardrobes and dust everywhere. When we complained we were then moved to a second room which we knew this room had been cleaned . Now the only issue we had with this second room was ants , we had ants in our room daily basis and the chairs on the balcony were cheap, tacky looking ones not the ones advertised on the pictures. The food was appalling, very disappointing for a four star hotel you'd expect more variation of food and drink offered. But no it was basically the same each night and day with the lack of food variety. They have more counter space to get more of a wide range food out so use it! We would not be back here again after the experience we had. The entertainment at night was good not the greatest and the pool area was decent. It did not feel like a four star hotel more like a two or a three star. Location was ok not far from the beach 15 min walk . We did book through a package holiday with jet2 and did pay over £1,700 for this hotel but altogether it feels like ive been ripped off and should be cheaper if they offer less buffet style food and rooms not upto date and drinks of day time was also appalling. Should atleast be alot cheaper if this hotel is not offering its 4 star it claims to be. We also paid for late check out till 2pm on our last day so we did not have to rush around. When we had lunch at 1pm and went back to our room at 1;30pm to collect our luggage we could not enter our room , for some reason. So we went downstairs to reception and the lady did not acknowledge or knew i paid for late check out for our room the day before. I explained to the lady I paid €25 euros to check out for 2pm and I got a receipt but unfortunately it was upstairs in my handbag in the room. She was confused about this and did not understand. It took about 20 minutes to get this sorted so we could go back to get our luggage. Now there is some miscommunication I believe with staff and the system if it was not put on for late check out on our room . This service we did not feel like it was four stars.

I thoroughly enjoyed our stay in Early June 2026 We were emailed around a month before to advise of building work on the front of the building but this didn’t bother us one bit, it looks like they’re renovating and improving. Our room was clean, sheets super clean. There was some damp gathering on the corner of the bathroom ceiling but that happens. Tv didn’t work but who needs a tv on holiday. Tiled but not slippery marble floors, large wardrobe with 3 mirrors in the room. Plenty of sockets too. Little mini fridge which is empty so I could stock up with drinks at the shop. We were welcomed with a bottle of red and some sweets which was really really nice of them. There was also a balcony for every room. Our friends stayed next door to us and we couldn’t hear a word they said which was refreshing. We checked in at 1am so it obviously wasn’t busy but anytime I passed the reception there were always 2 people working, I never saw a queue Plenty of space at breakfast which is 0730h to 1030h. We went at a variety of times and could always get a seat. They offer covered outside seating aswell as indoor. Huge variety for breakfast, including alternative dairy solutions, gluten free options etc. fresh omelettes and fried eggs being made to order too! Pool area was closed for pesky towel chuckers! We never had a problem getting a bed. You can arrange them however you like and there were umbrellas on wheels which is now a bare minimum requirement for me, so handy!! Walking distance from the Yumbo Centre (shops, clubs etc) 10 - 15 mins Walking distance from the Beach - 30-45 mins (Maspolamas) Bus stop outside which will take you to Puerto Rico, Las Palmas etc

Fantastic 4 nights at this hotel, clean, good atmosphere, amazing entertainment, the best food I’ve ever tasted at an all inclusive, so much variety. Just had such a great time, staff so friendly.

We had a 4 day holiday. Food was delicious and well presented, a great selection on both the breakfast and dinner buffets. Staff were very polite and accommodating. the location although near a main road was quiet, near enough to the beach and other amenities. Rooms were well spaces abd very clean. The entertainment in the evenings created a great atmosphere. Well worth a visit.