Golden Tulip President Hammamet

everything was amazing especially the animators were very fun and delightful. overall everything was perfect

Hotel was good, room good, food good. Animation team Franky and Sinda

Friendly staff and helpful and

Very nice and beautiful place !

Golden tulip hammamet is an experience that i would love to experience again and again because the vibes are immaculate the staff is extremely friendly and nice to all guests and the rooms are perfect if you are solo or a small family and for the price it's worth every cent and it is extremely clean that you can walk around bare foot and you will stay clean

We were very disappointed with our stay at the Golden Tulip President Hammamet and would not return. There were several maintenance issues throughout our holiday. The air conditioning broke down on two separate days. Although it was eventually repaired, we had to wait in our room for around four hours while it was being fixed, which took a significant amount of time out of our holiday. The lifts were also out of service on multiple occasions, which caused unnecessary inconvenience. Although our room was cleaned well each day by the housekeeping staff, the overall cleanliness and maintenance of the hotel were disappointing. The floors in the public areas were often dirty, and the public toilets had a strong sewage smell. The food was another let-down. There was plenty of choice available, but the menu was very repetitive from day to day and much of it lacked flavour. We also found some of the bread to be stale, and on more than one occasion the yoghurts appeared curdled, which was concerning. The reception staff were friendly and helpful whenever we needed assistance, so credit where it’s due. Unfortunately, that wasn’t enough to make up for the overall experience. In our opinion, this hotel did not feel like a 4-star property. We would rate it closer to a 3-star hotel at best. We’ve stayed in Travelodges that offered a better overall experience in terms of cleanliness, maintenance, and comfort. The surrounding area also offered very little to do. The marina is around a £7.50 taxi ride away, but even there we found there wasn’t much to see or do. Overall, this holiday fell well below our expectations. Sadly, we wouldn’t return to this hotel, and based on our experience, we wouldn’t choose to holiday in Tunisia again.

Misleading and disappointing stay!! The hotel was nothing like the photos. Reception staff were rude, and service seemed to depend on tipping. Construction noise went on all day, with constant drilling and hammering. Lifts were unreliable, and there were frequent power cuts. Rooms were dated but clean. The only positive was the food, which had plenty of choice. Overall, not worth the stay.

This hotel is extremely old, dated and not at all 4 star in my opinion. Food was not good at all, drinks were not great either, there were many days it was a struggle to find something edible at meal times. The snack time from 4 or 5pm is in fact not snack time it’s a queue for a slice margarita pizza or a pancake if you’re lucky. The worst part of this hotel has to be the cleaning and rooms. I’ve never stayed anywhere so dirty and unkempt ever, we had to try 3 rooms first before finding a room that was just about liveable. The drains absolutely stunk the entire room out and it was in general awful. One of the rooms we tried actually had blood drops on the floor by the bed and the other one had urine all over the side of the toilet. I’m not one to be picky or complain but I’m absolutely disgusted by the lack of cleanliness here at this hotel. I would avoid the supermarket by the pool on the complex where the lady there will absolutely rob you blind as she did with not just us but a few of the tourists staying at the same time. The plus side to the hotel in general was the staff, they did go above and beyond and I have to say the reception were very helpful and the lovely man who works nights is a genuine gentleman. We were so pleased to be looked after and always made to feel welcome by Mohammad in the restaurant, he was the loveliest person and is excellent at making guests not only feel welcome but catered to. He remembers each person and is always there with a smile and warm welcome, he truly made the stay memorable for the right reason and was in our opinion one of this hotel’s only redeeming features.

Lovely place but room let it down badly restaurant staff all lovely and great animation team , from our first day the water was leaking out the air conditioner unit where would come in every day to it flooded or wake up during the night to it dripping to which this continued for the 10 days we were here for told reception every second day and they sent someone to “fix it” meaning they empty the bucket the ac is draining to (joke). This is now our last full day and we have came into the room flooded badly been to reception twice in the last hour and a bit to which they said they are sending a cleaner round (still no sign) the floor is unwalkable from the puddles meaning we have to sit on the bed until someone comes- if they come! Our room hasnt been cleaned properly since the 1st day and the bathroom is discusting i cant believe i have to get cleaned in it, one day the room wasnt cleaned at all (fresh towels) was the meaning of cleaning. None of our surfaces have even been touched with a cloth- ive been to reception every day with pictures and they “send someone” but the room still stays the same. , not sure what the cleaners actually do. If this place improved its cleanliness and health and saftey it would be great. But as it stands not so much.

The hotel itself is a 4 star and I think is about right to be honest considering the amenities - the people however are definitely 5 star. We had the best two weeks and the entertainment team were all amazing people along with the waiters and bar staff - so friendly and when you’re polite and friendly to them, it is returned ten fold. We never left the hotel for trips etc. but did go out to eat a few times in the evening and some lovely restaurants in walking distance. Considering the diversity of guests, I think they do well in the restaurant although if you’re fussy you may find yourself eating pizza, pasta and chips all the time. Had some lovely photos done by the onsite photographer which is free and you just pay for the ones you want, if any. Would definitely return

This was meant to be a 4 star hotel more like a 2 star hotel staff were nice but the hotel was terrible room had a weird smell to was in French 8 power cuts in 1 week no usb outlets in rooms everywhere you went you hounded to buy couldn’t leave the hotel as so many pickpockets about wouldn’t recommend this place

Amazing children’s entertainment. Very clean. Everyone so helpful and lovely. Highly recommend x very nice service done forget restaurant so very good food

When booking through Love Holidays, we specifically paid for a family room. However, upon arrival we were informed that because there were only three of us, we would not be given the family room we had booked and paid for. We were told that family rooms are only allocated to groups of four or more. This was extremely disappointing, as the room type should not be changed based on the number of guests when we had already paid for that specific accommodation. We spent approximately one hour speaking with staff and trying to resolve the issue, but despite explaining that we had booked and paid for a family room, no effort was made to accommodate us or offer a suitable solution. We felt that our concerns were not taken seriously. As a result, we were forced to stay in a much smaller room than the one we had booked. The condition of the room was also unacceptable, with visible stains on the walls that made the room appear poorly maintained. In addition, one of the beds did not have a blanket provided, causing further inconvenience and discomfort during our stay.

I was here at the golden tulip with my sister for 2 weeks of chilled relaxation and that's exactly what we got . To all the very hard working staff in this hotel a big thank you 😊 from the cleaners to the bar staff and waiters seriously always a greeting and a smile a big shout out to Mr khefifi (first name Muhammed but there was several with that first name ) he always saw us to a table got our drinks asked how we were enjoying our stay and he did this with everyone and the restaurant was very busy . Always a smile and nothing was to much bother what a lovely man . The activity were numerous but you weren't pestered you could join in or not depending how you felt the animation team were very entertaining and there was always something to do like aqua fit yoga archery bowls etc but doing nothing was also fine . The room was cleaned every day and we had a lovely balcony the food was above the usual all Inc standards lots of freshly cooked options and always very tasty . All in all fantastic value for money I'd definatly go back we came home so relaxed it was actually one of those times I could have stayed a bit longer 😀

This hotel is great the rooms,cleanliness,animation team and the entertinment is absolutely great they always drag you out of the chairs to get you moving which i love so much I recommed this hotel for the friendly staff and amazing food

The stay at the Golden Tulip President was really nice. The check in at the reception was smooth and clear. I arrived earlier than check in time and I could use the facilities before being given the keys. My bungalow was spacious and clean, the staff super helpful and friendly. The shower gel has a delicate scent of honey. You will have to cross the road to reach the private beach, but it’s literally 5 minutes even less. There are also 3 swimming pools. The restaurant buffet is great with plenty of choices, both local and international. I could enjoy the real typical breakfast and it was an interesting experience. The Spa is also worth a treatment or two, the ambience is so exotic. My only observation is that it would be easier if we could put the extras on the room and pay in one go rather than having to pay every time. The highlight of the resort is the offer of activities: you have sport and animation choices with real local shows that bring the culture to your table. Speaking of culture, don’t skip the lessons of Arabic language with Michael while sunbathing at the swimming pool: he will give you all the basics to impress your tour guides when you go out to explore this incredibly beautiful land. And he can dance Michael Jackson too!

We arrived at 11.30am and we finally got our room at 16.45, even though check in was at 2pm - we waited till 2pm and was told our room was not ready. Lots of other guests who arrived were also experiencing the same. After checking several times after 2pm if our room was ready yet, the reception staff started walking away and ignoring us. Eventually when we got our room we was taken to a bungalow towards the back of the hotel, we were surprised as we had a list of what was included in our room and none of it was there. Later on when we came to charge our phones, we realised only the fridge socket was working and my friend went to reception to get them to come fix it. The maintenance did come and fix immediately and it was about 22.30pm The next day our holiday rep was in the hotel and he got us the hotel manager, who agreed we were in the wrong room and should have been in the main hotel. He arranged to change our room and compensated us with a spa treatment each. I recommend the spa, we had a hammam and massage and it was probably one of the best I’ve had - we did book in for a stress massage and a lymphatic massage for the day before we were due to fly back which we also enjoyed. It’s very reasonably priced and the spa is lovely clean and relaxing. The food is not the best but there is a lot of variety, it all tastes the same and left a funny aftertaste. We lived on omelette and fruit at the hotel and we ate out the rest of the time - even though we had paid all inclusive. The barman at the pool was miserable every day, very curt and unfriendly. One thing we did notice was the ‘disposable’ plastic cups from around the pool are collected, pulled out the bin and also picked up off the floor and rinsed in the bar sink and re used!! We watched this happen all week! On our first day we bought our own cup for drinks and didn’t use theirs. My suggestion get your own cup or start crushing the plastic cups so they can’t reuse! We also checked the bottles of water they gave us had sealed lids because we had one that was already unsealed and we wondered if it had also been reused and topped up/refilled Our new room in the hotel was much better, it was cleaned everyday and towels changed, air con worked, all electrics worked. Shower was nice and hot. The beds and pillows are the most uncomfortable I’ve ever slept on. The mattress was so hard I woke up all night with back and leg pains. One pillow was soft, the other was like a breeze block. The hotel definitely need to have a look at changing these or getting mattress toppers. Also the hotel was being fixed/decorated while we were there. The guy in the hotel shop was a godsend, nothing was too much trouble. If he hadn’t got it in his shop, he would get it for you. He exchanged some sunglasses that had broken with no hassle - very friendly, very helpful man. The entertainment team, all lovely and friendly, loads of energy. Came around the pool encouraging people to join in and chatting, water aerobics, foam party, dancing, darts, archery etc The life guards all lovely, approachable and friendly. They would bring you mattresses for your sunbeds, move your beds for you - very helpful. There is quite a few of them so the pools are very safe. Outside the hotel there is a beach across the road, which can get quite busy. All the beach bars were closed for repairs due to a storm they had had. You can only get alcohol in restaurants so cafes, shisha bars are all no alcohol. The restaurant attached to the hotel, is not included in all inclusive but they do named alcohol - in the hotel it’s non premium alcohol - lager is served in a small wine glass or the ‘disposable’ plastic cups which are small. There seemed to be a lot of wasps about (in case you’re allergic to bites) at the pool nearest the hotel bar/restaurant so we went to the other pool that had kids slides . The sunbeds have seen better days and are very uncomfortable - they need replacing - although there are enough for everyone. There is not enough mattresses for all the sunbeds, there is a limited number of these. We were disappointed overall from the start, we wasted 2 days trying to sort our room because there was a lot of too-ing and froing and having to repack and take our cases to the new room when it was finally ready. There’s no coffee making facilities, no irons/ironing boards in your room. All in all it will be our first and last visit to Tunisia - definitely put off coming back.

Just got back from the Golden Tulip. What an excellent vacation we have had. The hotel was under extreme pressure as they had a total refurbishment ongoing on floor 1. Despite this, the rooms I booked were honoured. I believe there were some guests that were disrupted but, as always, people will always find something to complain about instead of just getting on with their holiday 😉 It's amazing how quickly the work was finished though. Two pools, so plenty of room to lounge around. Bars were well serviced. They have a private beach are which is lovely, the only let down is they don't serve alcohol down there, only soft drinks and water... Maybe something they could look into in the future 🤔 Half way through my holiday, I was approached by the Executive manager and asked could I help him with a room for 24 hrs. It was fine with me as I had booked an extra one I didn't need. We all were offered a free excursion of our choice each for the exchange which was a really nice gesture. The food was plentiful and there was always something for the non adventurous. All in all a very pleasant stay. I have booked to go again in September so that says it all!!!

Upon arrival at the hotel it was clear that there was an issue with overbooking as the reception area was full of people with complaints. (25 - 30 people if not, more) We were informed that check in was at 2pm but at 2pm we were told to come back in 10 minutes. 10 minutes turned to 2 hours and each time we came back we were told to wait despite not actually being given any information about our room. Upon finally receiving our room key it was for a standard hotel room and not the bungalow we had booked. Having spoken to other disgruntled customers this was the case for every booking made, no one was receiving a bungalow. The hotel’s response was extremely unprofessional and we were treated as though we were being a nuisance for asking for the room we had paid for. It was clear that the women running the front desk were trying their best to deal with the situation and stayed calm and polite under the pressure. The same cannot be said for the Manager. The manager was rude, had a foul attitude and would often leave the conversation and go into the back room midway through you speaking to him.. and that’s if he was even at the front desk at all, the poor women seemed to be taking the hit from these issues and the manager mainly hiding away at the back. It took until Monday for us to even be shown these bungalows ( through us staying consistent with asking for what we paid for at reception, not the hotel keeping us updated ) which were not as advertised or even clean upon being shown around. On top of all this the hotel room we were placed in was situated directly opposite a busy bar which played extremely loud music until 3am most nights. When we asked to change rooms we were simply told no. The hotel room we were allocated we suspect had bed bugs or at the very least, some sort of mite which has left my partner with multiple bites on his legs and chest. There were also multiple cockroach sightings in the hotel with many guests complaining about this openly and warning other guests who may have been unaware. The cleaning staff were simply walking around this. During our stay, construction was carried out the entire time all through the day and late into the night. At no point was any signage posted nor were any measures put in place to protect members of the public. At one point the lift was blocked off by construction but remained operational and so we were required to walk through an active construction site to access our floor. There was a hole in the roof in the reception area. My sister stayed on the fourth floor where there were actually unfinished rooms with no outside walls, covered partially by double doors which ultimately did nothing, leaving her floor feeling like you were outside it was that windy. Again, no signage, literal holes in the wall on the fourth floor.. this hotel clearly does not follow health and safety regulations. NONE OF THESE CONTRUCTION ZONES WERE BLOCKED OFF. ANYONE COULD ENTER FROM ANYWHERE AND THEY WERE MORE OFTEN THAN NOT, LEFT UNNATENDED WITH ALL EQUIPMENT LEFT OUT. The catering was extremely dangerous for myself as I have a nut allergy and upon asking members of staff which foods contained nuts the response was that they did not know, they were unaware of what a nut allergy even was. There was no clear signage to warn me what foods may contain nuts and therefore I was unable to eat most foods. Seeing other people’s review responses from the hotel from the same dates that we were there, I have seen that they’ve stated there was a water infiltration issue. Ok? And how many of your guests did you inform of that? Because I don’t think this hotel told not one person the truth about any of this and just continued to lie, push aside and avoid this issue. We spoke to so many people in the same situation as us throughout our stay, not one person had heard of this “infiltration” I’m sure many compensation requests are being or have been filed. Foul place. Please save yourself, anxiety, money and stress and avoid this hotel. Whether this was an isolated incident or not, it was handled so poorly, it fills me with absolutely no confidence that it could be any better.

Everything was perfect , entertainment team are amazing , food always good nice waiter services and everyone couldn’t be more helpful.