GOLDEN BEACH RESORT & SPA

Good day, we have visited your hotel for the 3rd time and we are more than satisfied with everything and we would love to come back. This year our relaxing break at the pool was spoiled by an arrogant employee (head of the swimming pool) who did not greet us and behaved inappropriately towards his subordinates in front of the clients. The cleaner from room 324 is very nice and always cleaned up nicely for us and replenished everything. Big thanks also go to the guys at the bar in the Relax zone, especially Belal and Kiro.

We brought a group of 14 to Egypt. Some of these wanted diving through the "5-star PADI" Dive shop on premises. The dive operation was only 3 stars, the resort 5 stars. Regarding the resort? Fantastic! Food choices were phenomenal. Coffee and tea in the room. Pools were over the top. Grounds well-maintained. A LOT of families with kids. Concierge steered us to a taxi that kind of overcharged us. We found we needed to taxi into town for various things (location was far North of Hurghadas Marina) so we needed to taxi a lot. Miniature golf was free. Parasail kite surfing was fun to watch. Front desk could answer most questions but could supply no information about their [on property] dive operation. Might be unfair but diving was why we chose this resort. Plus its a looonng walk to the boats.

I’d like to share my experience at this hotel. First, the way Egyptians are treated is terrible. Second, there are no activities from the animation team—I don’t know what their purpose is—and there’s no DJ either. Third, the mosquitoes in the reception area and the rooms are a huge problem. Fourth, while I was eating in the restaurant, I found a gecko scurrying beneath me—something that is absolutely unacceptable. Fifth, there is no variety in the food; it’s the exact same thing every day. At one point, the coleslaw was spoiled and sour. Sixth, regarding the bar: even though I’m entitled to hard liquor, every time I go to get a drink, the bartender acts as if he’s annoyed and makes me feel like he disapproves of what I’m ordering.

This was our second stay at the hotel for my family and first time for me , and overall it remains a good property that offers reasonable value for money. The gardens and landscaping are beautiful and well maintained, and most of the staff were friendly and helpful. I would like to extend special thanks to Mr. Karam Gamil at the Beach Bar for his outstanding hospitality, professionalism, and excellent attitude. Also, thanks to Mohamed Gamal at the main restaurant for his kindness and great service. However, as a hotel manager myself, I would like to highlight a few points that need attention: 1. The mosquito problem is extremely serious, especially during the evening and night. The number of mosquitoes was excessive and affected both adults and children. This issue requires immediate action. 2. Unfortunately, most members of our group suffered from stomach pain and diarrhea during the stay, which raises concerns regarding hygiene and food safety standards. 3. Our first impression was negatively affected by an unpleasant interaction during check-in with the receptionist, Fatma. Even when misunderstandings occur, front desk staff should remain calm, professional, and welcoming, as they represent the hotel’s first impression. Additional customer service training would be beneficial. 4. Housekeeping serviced our room only once during the entire stay. If guests are inside the room when housekeeping arrives, there should be a follow-up attempt later or communication through reception to confirm whether service is required. 5. The flooring in the main restaurant is in poor condition and negatively impacts the overall appearance of the dining area. Despite these issues, the hotel still has many positive aspects, and with improvements in these areas, the guest experience could be significantly enhanced.