Giftun Azur Resort

Best animation team! we come here regularly

Food perfect beach super rooms are getting on in years but very clean staff very friendly

We were at the Giftun Azur Resort in Hurghada from the 13th to the 24th. Unfortunately, our stay left a bitter aftertaste despite some really positive impressions. What we liked particularly well: The entire staff was consistently extremely friendly and helpful. Regardless of whether it was the manager, gardener, waiter at the beach, or room boy – everyone met us with a smile and was always eager to help. We would like to explicitly highlight this, because it was definitely not the staff's fault. The entire hotel complex is also very well-maintained and beautifully landscaped. The sandy beach is also very beautiful and clean. The food was varied, and we were particularly impressed by the rich selection of fresh vegetables at the buffet. The quality and taste were really good. The accommodation – a big disappointment from the start: We had deliberately booked two separate bungalows next to each other. We had even sent our requests in advance explicitly by email to guest services. In addition, we had asked for renovated bungalows and a location as central as possible, so that the paths to the beach, restaurant, and reception would be easy for me to manage due to my heart condition. Upon our arrival at night, however, we were taken to two bungalows that were not next to each other. Furthermore, they made an extremely run-down, worn-out, and unhygienic impression. I was absolutely shocked when I opened the door. I hardly wanted to lie down in bed, left my suitcase unpacked, and tried to somehow get through the first night. The next morning, we complained immediately at the reception. There, it was explained to us that no other bungalows were available, and we were offered a suite instead. We finally accepted this because we absolutely wanted to get out of the original accommodations. The suite was generally spacious and featured a living room, a bedroom, a bathroom, a hallway, and an additional toilet with a sink. The large terrace right by the water with immediate beach access was especially nice. However, an additional bed was set up in the living room without further ado. That was obviously a makeshift solution and did not correspond to our original booking. After all, we had paid for two separate bungalows because we explicitly wanted separate accommodations. Even with the suite, we did not have this desired separation. The fact that we were put in this situation at all, even though we had communicated our wishes in advance, is incomprehensible to us. Sleeping comfort and technical defects: There were also significant problems in the suite. The mattress of the bed in the bedroom was so badly sagged that a distinct hollow had formed. After our complaint, the mattress was indeed replaced, but even after that, the sleeping comfort was not satisfactory. The sleeping surface sometimes felt as if there were a board under the mattress. During our entire twelve-day stay, I could not really sleep well there. In addition, there were other defects: One toilet suddenly stopped working. This defect was fixed after our report by attaching a new pipe from the outside. The water pressure in the shower was also rather weak, even if still acceptable. The problem with the air conditioning and the ceiling above it was particularly unpleasant. In one room it was very cold, while in the other it was significantly warmer. One day, water suddenly dripped from the ceiling and ran into the hallway. We reported the damage, whereupon a repairman opened the ceiling and explained that the problem was related to the air conditioning. We were told not to adjust these if possible. After a repairman or electrician had initially worked on the damage and closed and plastered the ceiling again, water ran into the hallway again in the evening – this time even more heavily. We reported the problem around 6 PM. It was not until around 10:30 PM that someone came to take care of it. Since we had to get up early the next morning, we did not want any further work done at that hour and were forced to lay towels on the floor. Such recurring problems are simply unnecessary on vacation and significantly impaired our stay. The long distances were an additional problem for me: Although the suite was beautifully located right on the beach, the distances to the restaurant and the reception were very long. Since I have a heart condition and had already informed the hotel about it before our arrival, this was particularly stressful for me. At times, I had to take breaks on the way to meals because I suffered from shortness of breath. That is precisely why we had explicitly requested a central location in advance. This request was not taken into account for the original accommodation, and the offered alternative was also not suitable for my needs. Further points of criticism: The lounge chairs on the beach are partly in poor condition. The upholstery was torn in places and did not make a good impression. A renewal would be urgently appropriate here. We also found the handling of the sun lounger reservation disappointing. Although every guest receives a towel card, additional towels could apparently be obtained for money. As a result, some guests reserved several loungers per person right away – for example, two in the sun and two in the shade. Other guests had difficulty finding a spot at all because of this. In some cases, personal items were even left on the loungers overnight to secure the desired spots for the next morning. We cannot understand why the hotel management apparently did not take consistent action against this. From other hotels, we are used to loungers being cleared in the evening and overnight reservations not being tolerated. The situation in the restaurant was also problematic at times. Around 7 p.m., a long line formed in front of the closed entrance. The restaurant is located in the upper area, which is reached via a staircase. The crowd was so large that it was barely possible to get through, and it seemed difficult to get a seat. Additionally, we were informed that guests from the neighboring hotel were coming to the Giftun Azur Resort to eat and apparently also to swim because their hotel was being renovated. We cannot judge whether this information was accurate. However, the already tense situation in the restaurant was clearly noticeable to us. Our conclusion: The Giftun Azur Resort certainly has its beautiful sides: a well-maintained property, a beautiful and clean sandy beach, good and varied food, as well as truly exceptionally friendly and helpful staff. However, all of that cannot compensate for the significant shortcomings in our accommodation. We had booked two separate bungalows next to each other, had explicitly communicated our wishes in advance, and had also pointed out my health situation. Nevertheless, we were initially taken to two completely inadequate accommodations and subsequently had to accept a suite as a stopgap solution, which also did not meet our expectations and was furthermore located far from the central facilities. For a twelve-day stay and the price we paid for two separate bungalows, we had expected significantly more. It is not about every wish necessarily having to be fulfilled. However, we expect a confirmed booking to be taken seriously and that an appropriate, suitable alternative is offered in case of problems. We really appreciated the friendly staff and the beautiful grounds. However, the many problems with the accommodation, the sleep quality, and the maintenance, as well as the insufficient consideration of our previously expressed wishes, significantly dampened our vacation. For us, the Giftun Azur Resort is therefore unfortunately no longer an option.

A wonderful experience, beautiful beach, very good food, extraordinary entertainment, very friendly staff.

A pleasant and friendly atmosphere, beautiful and welcoming people. The animation team is extraordinary! ✨

After third vacation in this hotel, we definitely will visit it again! Even all Egyptian cats have made their choise!!!

Swimming pool is great but lacks water slides. However there were events hosted by the pool. The entertainment is really good with a variety of different themes everyday. The food is average but the overall experience is amazing and I think with friends would enjoy it a lot.

So nice hotel and thank you so much for everything

Very good hotel nice beach we like it so much

Very good hotel. Beach is good. Service is perfect