GF Victoria

First stay at GF Victoria and would definently recommend. We visited as a family of four with two young kids (8 and 5) and our friends who also had an 8 year old. We had such a good time! The rooms are probably the best ive stayed in size and layout wise, gorgeous large balconies and two bathrooms! We often feel cramped in hotel rooms as a family of four but this was amazing. It was such a nice touch to have a complimentary beach bag, flip flops and box of chocolates on arrival to the room. Also a lovely touch to provide sweet cones to the kids on Halloween and daily chocolates, plus lots of cartons of water. Our maid was fantastic, the room was super clean and we never saw any cockroaches like other reviews say. The pool area is lovely, lots going on for kids and felt quite chilled for adults too. Shout out to Tomas who served us drinks a few times round the pool and was lovely. Also shout out to the man who ran the water spin class in the pool, he was so funny, it was hilarious! The slides were ok but nothing special. Breakfast was great, lots of choice and proper English bacon and sausages! Adults only rooftop bar with glass infinity pool - out of this world! Loved a couple of trips up here! Overall we felt this hotel was fab, location was ideal close by to everything such as restaurants, shops, beaches etc. We would love to return one day!

Very let down by over all experience. One member of the front door staff was very rude and disrespectful to my younger brother. Cockroaches found in drawer and bathroom floor and wave machine / slides not opened for the entire time we were there. Definitely not a 5 star experience.

Black until the expectations for everything combined! We got 3 suites with the best location for the view and elevator. Fantastic clean everywhere - incredible care in the room, morning and evening - welcome chocolate, and water and chocolate every evening. The slides are a bit disappointing. Little speed for 8-11 year olds, the 5-year-old couldn't use the ones with a bit of size due to being under 120 cm in height. Nice with shows in the evenings for everyone. The entertainment in the foyer we never saw - strange time. Should have been from 22-23 as a closing on the evening after the show. The only thing we didn't like was the loud acoustics in the dining room. Something should be done! Fantastic breakfast! A little poor coffee access. Ate an evening buffet. It was disappointing, not worth the price. Adults ate at Donaire - a big experience

We broke the budget this year to stay at the GF Victoria (bed and breakfast, the lower level of suite) and we are very glad we did. It is the best hotel we have stayed at outside of the UK. It is a short walk to countless restaurants and supermarkets, however at night it was extremely quiet and peaceful. The rooms were a good size, set up as we requested, and spotless. The daily cleaning service was such a luxury for a mum on holiday! The staff are without exception really lovely, making the experience really special for everyone. Please pass on extra thanks to all the team from us, because they really do make the hotel a truly lovely place to stay. The teen room was a great place for our older boys to safely have a little independence while the toddler and pre-schooler in our party attended the mini-disco every night! Breakfast was out of this world for choice and cleanliness. Sometimes buffets can get a bit rushed and scruffy but it always felt calm, tidy and well stocked whatever time we turned up. The pool areas were fantastic, I think being earlier than the UK school holidays helped as we never struggled for somewhere to sit, and the fresh towels every day on the poolside were another luxury touch I really enjoyed. The kids loved the slides, and the lifeguard at the top of the slides little jokes also made them smile. A big shout out to that staff member, so sorry I didn’t get his name. We managed to get an hour in the adult only roof top bar which was also fantastic, the service was so friendly and the view was beautiful at sunset. We had an hour in the family spa, which was a nice way to enjoy the spa experience with kids without spoiling a peaceful atmosphere for the other adults, a really great idea to have this on a resort! The entertainment was generally good, we don’t normally attend evening entertainment abroad but we ended up staying on after the mini disco. The band Gotra were very good at getting the crowd going, and the double act acrobats from Cuba were astoundingly talented. If we return to Tenerife in future I will genuinely struggle to stay anywhere else.

I stayed here for 10 days with my family, including our two young children, and unfortunately I would not recommend this hotel. It is extremely overpriced and, in our opinion, does not meet the standards of a five-star hotel. We decided to pay extra for the luxury this hotel promised, but regretted the decision almost as soon as we arrived. This was our fifth trip to Tenerife in recent years, and this was by far the most disappointing hotel we've stayed in. One of our first concerns was security. Anyone can walk in and out of the hotel, and there are no interior locks on the bedroom doors, meaning our toddler could easily open the door and wander out. As we visited in November, the entertainment appeared to have been significantly reduced. There were no outdoor evening shows, and the entertainment in the main bar usually finished by around 8:30pm. It would make much more sense for the live music to begin after dinner rather than during it. The indoor shows were underwhelming, and there was very little space for the children's mini disco. The children's play area was also disappointing, with several ride-on cars broken and unusable, and parts of the mini golf course in need of repair. These seem like relatively inexpensive issues that should be addressed. The pool areas themselves are attractive, but the layout is very inconvenient. The main swimming pool is on the second floor, while the children's splash park and slides are on the fifth floor, making it difficult for families to use both areas. There is also very little space to relax around the children's pool, which is directly overlooked by a busy road. The second-floor pool area frequently flooded, and throughout the day we never saw anyone clean or clear the standing water. The rooms are spacious but are in desperate need of modernisation. During our stay, the wardrobe door suddenly detached and fell onto my husband's forehead and shoulder, leaving him with a painful lump and headache for several days. He still has a scar on his shoulder from this. Considering how heavy the door was, it could easily have caused a serious injury to, or even killed, one of our young children. The hotel's response was simply an apology from Guest Relations, followed later by the offer of a complimentary drink at the bar. We did not feel this was an appropriate response to such a serious safety incident. Just a few days later, the bathroom in the room above flooded into ours, soaking our toiletries, makeup, hair straighteners and other belongings with dirty yellow water. We then had to pack up and move rooms at 10:45pm while caring for a six-month-old baby and a two-year-old, which was incredibly stressful. The restaurant was clean, and there was a reasonable variety of food at breakfast and dinner. However, once again, it was obvious that the November offering had been scaled back considerably, despite guests paying the same premium prices as during the peak summer season. The location is convenient, directly opposite the shopping centre and only a 5-10 minute walk from the beach, restaurants and bars. There is also underground parking available if you hire a car. There were a few thoughtful touches, such as chocolates and bottled water left in the room each evening, along with complimentary tote bags and flip-flops (although all the flip-flops were far too large). However, these extras do not compensate for the hotel's shortcomings or justify its five-star rating. The Christmas decorations were also extremely disappointing and almost non-existent. Other nearby hotels looked far more festive, and the entertainment at Gran Tacande was clearly superior, as it could be heard most evenings from across the road. Some members of staff were excellent, particularly Cristian in the reception bar, who was always friendly and welcoming. Unfortunately, our experience with some staff in the -1 bar was much less positive, with Samuel in particular coming across as quite rude. Overall, this was a very disappointing family holiday. This was also the most expensive hotel we have ever stayed in while visiting Tenerife, making the experience even more frustrating. For the price charged, we expected a genuine five-star experience, but the hotel fell well short in several important areas. Sadly, we would not return or recommend it to others.

This was our 6th visit to this amazing hotel. We wouldn’t want to stay anywhere else for our annual 2 week holiday, due to these observations. 1. Location - Safer feel, great restaurants at hotel and nearby, shopping centres opposite, El Duque beach on the doorstep, 20 min transfer from airport. 2. Hotel - Impeccably clean, spacious, great sized rooms, lots of swimming pool options, with zero sun bed wars. Bars on every floor with sunbed service and an extensive menu for drinks and food all day, which are very reasonably priced. Amaina restaurant was ***** delicious food, knowledgeable staff, amazing value for money.. Treats delivered to our room daily by maids and the turn-down service in the evening, which included water and chocolates is such a treat. Breakfast amazing!! 3. Staff - All of them are so friendly, professional and helpful. The GF corporation must look after their staff really well, as we see many of the same people year after year. A special shout out to Nico on reception. He’s always there to shake our hands and chat with us. He is the stand out member of staff from this visit and previous ones. Can’t wait to come back!!!

I honestly don’t think there is much room for improvement with this hotel. This was our second stay and everything was fantastic. The rooms are spacious, clean and the housekeepers bring chocolates and fresh water each day. The staff are so attentive, nothing goes unturned. The kids club were great - a special thanks to Lucia who was fantastic at getting our boys involved. The hotel pools and facilities are great for all ages and the food and restaurants are also exemplary. We will most certainly be returning for a third trip soon! A massive thank you to all the wonderful staff!

I honestly don’t think there is much room for improvement with this hotel. This was our second stay and everything was fantastic. The rooms are spacious, clean and the housekeepers bring chocolates and fresh water each day. The staff are so attentive, nothing goes unturned. The kids club were great - a special thanks to Lucia who was fantastic at getting our boys involved. The hotel pools and facilities are great for all ages and the food and restaurants are also exemplary. We will most certainly be returning for a third trip soon! A massive thank you to all the wonderful staff!

We were a family of 4 with an 8 year old and 12 year old. This is probably the best hotel we have ever stayed in! The room was wonderful as the kids got 2 single beds in an area separated by a sliding door AND a 2nd bathroom with shower! The balcony is massive and got a pool view as requested. The food was utterly stunning too. It was Half Board but this nicely meant that no one was all-inclusive or a VIP, everyone was the same. The selection of food each day was absolutely wonderful, my husband very happy with Angus steaks being offered frequently, and the kids loved the free range chicken breast! Plenty vegetarian options for myself and the breakfast was incredible. I love the poached eggs, smoothie making to order, and beautiful Americano coffee. The teen room was a lovely surprise as it's not solely teens and younger ones welcome to play pool, air hockey, Play Station or use the many computers to play Roblox etc! The Maxi Club is where my daughter went each morning 11-12.45pm and met lovely pals. I can't wait to return to this hotel, every member of staff was delightful!

We have had a fantastic experience here. We travelled as a family of 2 adults and 1 child (aged 10). We stayed in a senior suite, and found having the extra bit of space and 2 bathrooms so useful. I had seen previously some issues with insects and using the TV; our room was very clean, with cleaners in throughout the day, and we had no issues with insects. There is a guide in both sections of the room for how to use the remotes for the TVs. We stayed in room 246 which was perfect for us. It is on the 2nd floor of the hotel, facing onto the family pool with a garden terrace. Again, I had seen some reviews mentioning the garden rooms being dark; this was not the case for us. The garden is in shade until later in the afternoon but has lovely sun in the evening. The room did not feel at all dark. Staff, in the Maxi club and throughout the hotel, have been very attentive and so kind to my son. Maxi club staff learned his name quickly and made a fuss of him at his last session. My son loved the chocolate fountain at dinner, and staff went out of their way to prepare a bowl of strawberries although they were not out with other fruit. Generally at dinner staff made a fuss of him, learning his name and letting him pick where to sit. The slides and the surf pool were a big hit for us, as well as the treehouse. Lots of fun to be had! We took walks down to the beaches in the evening - a really beautiful coastline with lots of nice shops/cafes to stop in at. Thank you so much for an amazing stay!

Beautiful hotel, outstanding customer service and highest standard of cleanliness. The suites are fantastic for accommodating families, the balconies especially are huge. Breakfast was exceptional, all freshly prepared and beautifully presented. We will return.

Loved it all rooms brilliant. Breakfast was super.

Amazing hotel, perfect location for beaches and nightlife. Service from staff was excellent nothing was too much trouble, rooms super clean and fresh but also the quietist rooms I have ever stayed in. Pools and waterpark were great for kids too keep them entertained all day. Food was great and reasonably priced for the quality. Would defiantly return amazing holiday destination.

A wonderful hotel, great location, delicious fresh food, amazing facilities for kids, staff were all brilliant. A fantastic clean, well run hotel. 10 mins walk from beach, shops, restaurants etc. Easy access to loads of day trips. We went to Siam Park (amazing!), did snorkeling with turtles trip and a Medieval horse show (only ok). However, between us we had 5 rooms and despite engineers etc trying not one of the tvs in anyones rooms worked. They obviously have a serious issue with their providers. Only annoying as World Cup is on.

Myself and family are not long back from a week long stay in this hotel and to say it was horrendous is an extreme understatement. My family and I do Tenerife every year and have stayed in some 4 star hotels that are much better, cleaner, & kept to a much higher standard than this hotel and they also weren’t bug infested unlike this supposed “5 star hotel”. When we arrived at this hotel, the first thing that I noticed was an overpowering musty/damp smell followed by how dirty the bed linen/sheets were, they had ink marks that were consistent with bed bug fecal marks and when we woke up the following morning I noticed rusty coloured spotting dotted all over the linen on each bed, again consistent with bedbugs. Upon further inspection we then noticed every corner of the room was infested with termites and their larvae, they were eating away at all the wood in the room which as a result was rotting and falling away, not exactly giving 5 star hotel. We also noticed these termites had made their way into my baby’s suitcase - you should be able to leave your suitcase in your hotel room without it becoming infested. We called reception and asked to be moved to another room naively believing it was just an isolated incident and not all rooms would be infested, oh how was I wrong. The second room, just as bad. Every part of the floor crawling, every corner hundreds of them. Which tells me either the rooms aren’t being cleaned to a high standard or that the infestation is that bad even when cleaning these are still EVERYWHERE. Again, we were moved. This time we were put in a harmony suite and at 4am I woke up to bedbugs crawling on the bed. Feeling disgusted I left the room and sat in the reception from 4am cold, upset and wanting this nightmare to end. My family and I then booked a flight home which we decided to cancel due to jet2 pointing out the fact our luggage would need treated and out of fear of bringing these home, as well as not wanting to ruin our kids holiday we decided to see out the remaining few days we had left. The hotel agreed to treat and wash all our luggage, move us to a room that they claimed was “the owners suite” where no other guest is allowed to stay usually (I believe this is one of the many lies they told) and compensated us (likely in an attempt to keep us quiet). That night we all had to go out for dinner in our beachwear from that day because everything else we brought was being treated for bedbugs and washed. The following morning when our clothes came back every single thing had been shrunk to a fraction of the size it once was, my bikinis were the size of my 4 year old, my clothes the same. My 7 year olds clothes would’ve fit her 10 month old baby brother. As well as being shrunk around 80% of them were also damaged, my partners designer tops had the writing and designs washed off them, everything was bobbled and fraying (everything was brand new). Thousands of pounds worth of clothes, ruined. I spent that whole day crying in the room. 2 members of staff then came back and told us that they hadn’t shrunk our clothes and we were lying… so apparently I just brought 4 whole suitcases of clothing that were too small for all of us and ruined? I paid thousands for a hotel but then brought old ruined clothes that didn’t fit any of us? Make it make sense. The woman said if we were to claim hotel insurance we were to leave the thousands of pounds worth of stuff with them or else I could claim my own insurance. Of course I wasn’t leaving thousands of pounds worth of clothes with them when they had already robbed my family of thousands (I would rather be able to give them to charity). When we got home we tried to claim our insurance as the staff member suggested and the insurance asked for a report from the hotel confirming the laundry issue and they’ve point blank refused to give us one. So we are now at a complete loss. They’ve cost us THOUSANDS. Without a single ounce of remorse! - I would also like to add when we were sitting at the pool we got chatting to another family, the guy was COVERED in bedbug bites, all in clusters as you’d expect. He called reception as he also suspected bedbugs - he had never had anything like that before being in this hotel and the reception told him there had been no other reports of bedbugs which was a blatant lie considering they were at that point actively dealing with my family’s report of bedbugs. They’ve told so many lies to try stop the truth from coming out and took thousands from guest claiming they are a “5 star hotel” when they don’t even meet the hygiene standards of a 2 star. Disgusting.

The best hotel for families, absolutely 5* in my opinion. The food is really high quality for 'buffet' style, we loved the breakfast selections! The facilities are outstanding, every single member of staff we encountered including all the hardworking cleaning staff were so friendly and polite, especially with our 1 year old son. Rooms are exceptional & location is perfect - do not miss a visit to del duque beach and that side of Adeje it is beautiful. Would highly recommend anyone with kids to visit this hotel & even without, we will definitely be back & are considering a short trip for our honeymoon child free so we can make use of the adult only facilities (which look fab!) Thank you GF Victoria for an unforgettable stay.

There are many positives to this hotel. Unfortunately for us our room / view from our balcony was not one of them.... The GF Victoria website provides some lovely looking pictures and a very appealing room description: "Beautiful views towards the sea, pool or garden, private terrace, luxury and all the amenities you and your family deserve. If you've chosen one of our Senior Suites, you are a lucky guest." As per attached photo I'm afraid our reality fell short of the expectations that had been set... Our frustration had been further increased by the TUI website (who we booked with) which specifically stated we would receive a pool view. The hotel confirmed upon check in that the TUI website was incorrect and that the room that had been allocated was all that was available. As someone who enjoys spending time on their balcony we requested a move to a more suitable room. Unfortunately we did not hear back from reception. Whilst there are many positives to the hotel, the reality is we would not have booked to stay based on the room we were allocated. We have since contacted TUI who acknowledged the error on their website and advised they will be updating their room description. This does however further add to our frustrations in that it confirms we did not receive the room that we booked....

This was our returning year on year visit and this time was even better than the last. We were already aware of the rooms and facilities, but these were kept to a fantastic standard with housekeeping going above and beyond every time. Even during a busy period, there were always available spaces around the pools, with lifeguards always on hand. (we did witness one of the lifeguards having to jump into the pool to help a child and were incredibly impressed with the responsiveness). Food for breakfast and dinner at the buffet was equally impressive and seems to get better each year. Special mention goes to the Cucumber & Lime juice at breakfast which our fussy 3 year old was obsessed with. The animation team were all fantastic and our son really was able to get the full benefits of the amazing things they have available. All were brilliant, but special shout out for Olga who our son hasn't stopped talking about and refers to as his 'best friend'. It's easy to talk about facilities, food, etc. But the real benefit of GF Victoria is the 'vibe'. From staff, to guests, everyone is happy and friendly. This makes a massive impact. In addition to the fact that the whole property feels incredibly safe and secure. Nothing makes us happier than to arrive at the hotel and for our son to be confident, independent, and treat it as a second home. Can't wait to come again next year.

Our third time stay at this hotel and would definitely recommend. Hotel is lovely and spotless clean. All staff extremely friendly whilst being professional. Rooms are all suited offering plenty of space. We were there with our daughter and our two small grandchildren ( 2&4). Our rooms were adjacent with lovely big balconies over looking what they call the garden. The boys could toddle between our two rooms via the balcony which was lovely. Breakfast buffet is excellent all very fresh with plenty of everything on offer. The restaurant is spacious, bright and spotless. Facilities for the children are excellent, all pools are well staffed with plenty of sun loungers, towels etc. Lunchtime food on offer is all cooked very fresh and reasonably priced. Service is quick and efficient. Hotel is situated in lovely part of adeje and it’s very easy to walk to a lovely beach and plenty of nice shops and restaurants. Would definitely recommend this hotel and we would definitely return for a fourth visit.

I am currently staying in this hotel rm 225 I will be happy to update this review if my experience changes. Over the last couple of years I have stayed in 2 of the ikos hotels and a 5 star in Lanzarote, comparing the GF Victoria to these it is clearly not a 5 star. The positives are the food is very very good and the location is nice being close to the beach, shop and restaurants, the service from staff has also been very good. One down side is the pool opens at 9.30 and there is a queue and then rush to the sunbeds but this doesn't stop people saving them because they just dump their things and then go to breakfast. It is difficult to get a spot around the family pool if you aren't there for 9.30. The pool also gets very crowded and a large amount of blow up rings and toys mean you will get bumped into. The smaller pool is not much better and being a funny shape of feels more cramped when you're in it. My main issue so far are the issues with the rooms I am with a toddler and a 3 month old baby and the shower room in our room is full of ants, the kitchen area is covered in mites or tiny ants and the main bathroom has what looks to be termites as there are bodies on the floor. This has been reported to the hotel but no action has been taken, I understand bugs are hard to get rid of but it's not something I expect to deal with in a 5 start hotel. Other issue is the sliding door between the rooms is extremely heavy and hard to open and close initially when close it reopens it's self which isn't convenient with two kids and nap time but this was rectified. Our hairdryer is also broken it has been reported but not fixed. We are on holiday with extended family and one member got stuff in the bathroom because the lock got stuck and the main door to one of the rooms is so heavy and stiff it is very hard for the occupant to open alone.