GF Noelia

I was quite surprised, considering the negative reviews I had seen about this hotel, but I had a pleasant stay overall. The only let down was the food. There wasn't much variety at dinner, although the breakfast was decent. I stayed with my two sons, and they really enjoyed the hotel pool, although it could have been a bit bigger. Our room was a good size, clean, and well maintained. A special shoutout to the cleaning staff, who cleaned our room every morning and provided fresh towels daily. The staff were friendly and helpful, so thank you for making our stay enjoyable. We also liked that everything was local, and we thoroughly enjoyed visiting Loro Parque Zoo, which was an amazing experience. I would definitely recommend visiting the Zoo. Overall, we had a good stay and enjoyed our time there. I don't think I would return, but that is only because of the limited food variety. Otherwise, I would happily stay again. Thank you for a pleasant stay.

This is an ok hotel in Puerto De La Cruz, very basic and old. The rooms are dated, breakfast buffet is not the best but they are some decent items to select. The main lobby/bar area looks quite sad. WIFI disconnects a lot. Rooftop pool was closed during our whole stay. Hotel was cheap and walking distance to the beach and city center but would not stay again.

Ok so first of all this is how it all happened, prepare yourselves because this will not be pleasant. We arrived at 1:30am and after a 4.5 hour flight we was aware that food and drink would be non existent and expected this, we asked reception for a bottle of water or something so we could have a drink and his reply was "bar and restaurant closed" he then proceeded to give us 2 sachets of coffee. We spoke to manager in the morning who told us that there are vending machines on the 7th floor and we should have been informed well bit late for that. Rooms.... Very outdated, had bugs in the room and my wife was bitten by one, we was told someone would come up to get rid of them, however 2 hours later no one came so we went back down again and thry said we could move rooms which we did. As you can see in some of the photos attached there is a crack in the bath, mould on the ceiling, air-conditioning vents are thick with dust, tv bracket hasnt seen a cloth, bathroom door has been chewed (probably tastes better than the food) Swimming area... It is on the roof and is very small and shaped like a U, there is no food or drink available upstairs so you have to go down to ground floor to get anything and take back to the pool, however dont be too long as the "lifeguard" doesnt like it. Wait there's more.... we was told by Jet2 on the Saturday that the pool would be closed for the duration of the next week which meant we had no where to sit and enjoy the sun, however the hotel failed to mention any of this to their guests and there was not even any notices put up. Food..... Well if you want some quality food then good news the bins down the road would be more appetising, the restaurant is very dull and looks to be not looked after, needs repainting, some natural light. The food is very much the same each night, the "chefs" on the cooking station need to be trained on cooking as some of the food was not cooked properly. Some of the waiters need etiquette on customer service. Entertainment...... It would appear they only have contracts for 6 or 7 "singers" as its the same singer each week, as for other entertainment if you are facing the BeLive hotel you can hear there entertainment and get a better show from your balcony, there is no entertainment at this hotel. They have a games room which quite frankly is depressing. No bingo, no karaoke and no proper music Now after reading some of the reviews on this hotel I have noted the person replying says "this will be passed onto the relevant teams involved" just remeber the teams obviously dont listen as even some of the reviews after a year state the same as most recent reviews so would not be inclined to belive any of this. If you do book good luck however if you read the reviews then maybe go and find a better hotel, thats what we done for our second week. One positive the shop attached is lovely and the lady is so polite and friendly

A friendly Hotel with amazing kind staff, the roof top pool was wonderful. The staff deserve a real mention nothing was too much trouble, Reception staff without exception were all kind. I am a solo traveller and i was made to feel welcoms.

A friendly Hotel with amazing kind staff, the roof top pool was wonderful. The staff deserve a real mention nothing was too much trouble, Reception staff without exception were all kind. I am a solo traveller and i was made to feel welcoms.

Such a lovely place, staff amazing and so helpful, yeah rooms might look dated but everything u need is there

Such a lovely place, staff amazing and so helpful, yeah rooms might look dated but everything u need is there

This was our 3rd visit to this hotel and, as before, staff are amazing. We had requested a room not overlooking the sports hall and this was not accommodated on the first night (we arrived around midnight) but room change was actioned by around 9am next day. Couple of days in new room the hairdryer stopped working but again this was replaced very quickly - both ‘issues’ dealt with as soon as could be and with no fuss - couldn’t ask for more! Agree with some comments that food is repetitive but think that’s because there’s always a good selection - always fresh salads, varied hot fresh cooked fish or meat (hake, mackerel, tuna, pork, chicken, gammon etc) and pasta dishes, paella, stews, vegetables, potatoes, pizza with different desserts, ice cream or fruits. Not sure what else could be offered! Breakfast was cereals, pastries, yoghurts, range of hot dishes including fresh pancakes so again not sure what more could be offered! Hotel/rooms are clean and comfortable and around a 10 min walk away from main hub. Entertainment is provided each evening. We will return and do recommend for comfortable stay with great staff who all work hard.

This was our 3rd visit to this hotel and, as before, staff are amazing. We had requested a room not overlooking the sports hall and this was not accommodated on the first night (we arrived around midnight) but room change was actioned by around 9am next day. Couple of days in new room the hairdryer stopped working but again this was replaced very quickly - both ‘issues’ dealt with as soon as could be and with no fuss - couldn’t ask for more! Agree with some comments that food is repetitive but think that’s because there’s always a good selection - always fresh salads, varied hot fresh cooked fish or meat (hake, mackerel, tuna, pork, chicken, gammon etc) and pasta dishes, paella, stews, vegetables, potatoes, pizza with different desserts, ice cream or fruits. Not sure what else could be offered! Breakfast was cereals, pastries, yoghurts, range of hot dishes including fresh pancakes so again not sure what more could be offered! Hotel/rooms are clean and comfortable and around a 10 min walk away from main hub. Entertainment is provided each evening. We will return and do recommend for comfortable stay with great staff who all work hard.

Ok hotel. Aesthetically the entrance is lovely. The rooms are a little dated but suited our needs. I would say if youre after self catering, the option isnt the best in the area. You get a hob and a fridge behind a wardrobe door. We went all inclusive and the meals were ok, choice was limited overall but there is at least a freshly cooked fish and meat option at both lunch and dinner which is appreciated. The bar is all invlusive from 1100-2300 but is not always manned so there is sometimes a wait to get a drink. And the other reviews are indeed correct, the pool is on the top floor whilst the only bar is on the ground floor. The pool can get busy and sunloungers go. Sadly they dont allow pool toys so the kids did get a bit bored. Bit of a walk into the main part of town (10 minutes) but plenty nearby. Especially the Zoo which is less than 1km away. The hotel is definitely more popular with Spanish than it is English but the majority of staff spoke good English (there was only 1 or 2 who struggled between my broken spanish and their broken english). Shout out to Alejandro who was attentive and lovely. Overall not a bad option for your money

Ok hotel. Aesthetically the entrance is lovely. The rooms are a little dated but suited our needs. I would say if youre after self catering, the option isnt the best in the area. You get a hob and a fridge behind a wardrobe door. We went all inclusive and the meals were ok, choice was limited overall but there is at least a freshly cooked fish and meat option at both lunch and dinner which is appreciated. The bar is all invlusive from 1100-2300 but is not always manned so there is sometimes a wait to get a drink. And the other reviews are indeed correct, the pool is on the top floor whilst the only bar is on the ground floor. The pool can get busy and sunloungers go. Sadly they dont allow pool toys so the kids did get a bit bored. Bit of a walk into the main part of town (10 minutes) but plenty nearby. Especially the Zoo which is less than 1km away. The hotel is definitely more popular with Spanish than it is English but the majority of staff spoke good English (there was only 1 or 2 who struggled between my broken spanish and their broken english). Shout out to Alejandro who was attentive and lovely. Overall not a bad option for your money

Chosen for location being very close to the bus station as I intended to use the buses every day to explore the island. Great sized room, twin beds pushed together, separate sofa and dining table with 2 chairs, bathroom with 3/4 size bath and shower over, small kitchenette with hob and fridge. Balcony overlooked sports centre which was noisy at most times. Not disturbed too much by traffic noise but aware of buses reversing around the bus station from fairly early in the morning. Weather was poor and also out most of the day during my stay so did not attempt to use pool area. Cleaners were efficient and polite and did a good job but also respected do not disturb signs and did not clean on those days. Some things in the room were not very practical. There was no separate hand soap at bathroom sink, only bath gel dispenser over bath. I ended up buying hand soap from the supermarket. Shampoo and shower gel attached to wall could not be reached if sat in bathtub and would have to step out of shower stream to use. Tiles throughout room can be dangerous when leaving bathroom with wet feet. Wardrobe doesn't have any long hanging space e.g for a dress. Bath towels are very small and thin. I'm not particularly tall or heavily built but the towel only just wrapped fully around me- bigger and thicker towels would be much better. Two sanitary bags were provided on day one but never replaced. I found the room very cold at night and had to get an extra blanket out of the wardrobe. Breakfast was decent with some hot options changing daily, freshly cooked eggs, crepes always available plus choice of 4 cereals, basic pastries, muffins etc, yogurt, fruit and a few bread rolls, meats, cheese etc. I stayed half board but found evening meals to be more mixed. Some nights I ate well and had 4 courses with soup, pasta in sauce with salad, main meat/fish with veg and dessert, but other nights options felt much more limited. Strict vegetarians (i.e those not eating fish either) would have no real main course options. There was always plain pasta, plain white rice, canarian wrinkly potatoes, salad, a type of pizza, some form of vegetables and a paella style dish and often something extra e.g pasta in a sauce or stew (self serve) but main meat/fish is served in small portions directly from the grill by the chef. Generally one type of meat and one fish on grill each night but always just plain grilled e.g nothing served with sauce or cooked in breadcrumbs or anything to make the food more filling....or any separate sauce to go over the plain pasta or rice. I stayed under 2 weeks but some items featured on the menu multiple times e.g there only seemed to be a range of around 4 soups which rotated. Storms and activity restrictions meant I couldn't do the hiking I had planned but perhaps a good thing as some nights I don't think the evening meal offering would have been sufficient to refuel from walk. One positive was drinks in the restaurant are very reasonably priced...glasses of wine and 750ml bottle water are both under 3 euros each. Staff were generally quite good and I managed to get a few requests understood in English with no issues, although note Puerto de la Cruz tends to be particularly popular with German rather than english speaking visitors. There was a mix up one evening when my table at dinner was fully cleared (including unfinished drink) while I was at the buffet getting my next course. Fortunately it was only water but still disappointing staff were not paying attention. Overall the location was exactly what I wanted and I would consider staying again for that convenience but would potentially look at B&B only.

Chosen for location being very close to the bus station as I intended to use the buses every day to explore the island. Great sized room, twin beds pushed together, separate sofa and dining table with 2 chairs, bathroom with 3/4 size bath and shower over, small kitchenette with hob and fridge. Balcony overlooked sports centre which was noisy at most times. Not disturbed too much by traffic noise but aware of buses reversing around the bus station from fairly early in the morning. Weather was poor and also out most of the day during my stay so did not attempt to use pool area. Cleaners were efficient and polite and did a good job but also respected do not disturb signs and did not clean on those days. Some things in the room were not very practical. There was no separate hand soap at bathroom sink, only bath gel dispenser over bath. I ended up buying hand soap from the supermarket. Shampoo and shower gel attached to wall could not be reached if sat in bathtub and would have to step out of shower stream to use. Tiles throughout room can be dangerous when leaving bathroom with wet feet. Wardrobe doesn't have any long hanging space e.g for a dress. Bath towels are very small and thin. I'm not particularly tall or heavily built but the towel only just wrapped fully around me- bigger and thicker towels would be much better. Two sanitary bags were provided on day one but never replaced. I found the room very cold at night and had to get an extra blanket out of the wardrobe. Breakfast was decent with some hot options changing daily, freshly cooked eggs, crepes always available plus choice of 4 cereals, basic pastries, muffins etc, yogurt, fruit and a few bread rolls, meats, cheese etc. I stayed half board but found evening meals to be more mixed. Some nights I ate well and had 4 courses with soup, pasta in sauce with salad, main meat/fish with veg and dessert, but other nights options felt much more limited. Strict vegetarians (i.e those not eating fish either) would have no real main course options. There was always plain pasta, plain white rice, canarian wrinkly potatoes, salad, a type of pizza, some form of vegetables and a paella style dish and often something extra e.g pasta in a sauce or stew (self serve) but main meat/fish is served in small portions directly from the grill by the chef. Generally one type of meat and one fish on grill each night but always just plain grilled e.g nothing served with sauce or cooked in breadcrumbs or anything to make the food more filling....or any separate sauce to go over the plain pasta or rice. I stayed under 2 weeks but some items featured on the menu multiple times e.g there only seemed to be a range of around 4 soups which rotated. Storms and activity restrictions meant I couldn't do the hiking I had planned but perhaps a good thing as some nights I don't think the evening meal offering would have been sufficient to refuel from walk. One positive was drinks in the restaurant are very reasonably priced...glasses of wine and 750ml bottle water are both under 3 euros each. Staff were generally quite good and I managed to get a few requests understood in English with no issues, although note Puerto de la Cruz tends to be particularly popular with German rather than english speaking visitors. There was a mix up one evening when my table at dinner was fully cleared (including unfinished drink) while I was at the buffet getting my next course. Fortunately it was only water but still disappointing staff were not paying attention. Overall the location was exactly what I wanted and I would consider staying again for that convenience but would potentially look at B&B only.

Quiet place, no rush or quiue for the breakfast or other meals, Friendly workers. Rooms service is available everyday 😊

Quiet place, no rush or quiue for the breakfast or other meals, Friendly workers. Rooms service is available everyday 😊