GF Gran Costa Adeje

I've been here 2 days and I want to rave about it already. The hotel is grand, spotless and the food and staff are fabulous. Certainly feels like a five star experience to me. I'm already looking to book for next year. The pools are clean there's plenty of space and entertainment throughout the day. I'd love to know how they provide this kind of service for the price we paid. The rooms are spaceous and to a very high standard. I feel like a queen. Highly recommend ❤️

Overall a good 10 nights at GF Gran Costa Adeji in June all inclusive This hotel is pretty big therefore plenty of walking from rooms to the restaurant/ pool etc. A bit disappointed with the ‘all inclusive’. Bottom line it isn’t all inclusive, only the most basic beer out of the lager was included and none branded spirits, only scoop ice cream included and not ice lollies etc The staff do obviously work hard but they often appeared fed up with their monotonous tasks of making drinks etc and it does show when they greet you and the look they give you. It was like a chore ordering drinks around the pool, when I’m thirsty and want water plus a soft drink it’s multiple trips because they will only serve small cups each time. The water in the room is a joke… they do not automatically restock it daily, therefore you have to ring room service and they are rude and lie. They say they’ll drop it off and hours later nothing, then would hang up when I would call back. Again small bottles that are gone soon after they arrive and you’re miles away from the bar or a shop. This hotel definitely needs to improve the efficiency of water in the hotel room which is a basic need. Plenty of options in the buffet restaurant. One evening I was given a chicken skewer off the hot grill and realised after biting in to it that it was raw which is unacceptable but reception said they passed on comments to the kitchen and I didn’t get ill. Pools were warm in June so can’t relate to the reviews moaning about cold pools. The rooms were refurbished last year so are similar to other hotels in the area. I didn’t enjoy any of the evening entertainment I thought it was terribly boring and mediocre compared to other places I’ve stayed. Melia Jardines around the corner had great entertainment so I know it’s not the area. Obviously difficult to please so many guests.

Beautiful hotel. Cleanliness perfect. Evening entertainment good. Food poor especially on an evening. Service hit and miss found some of bar staff to be quite rude

Beautiful hotel. Cleanliness perfect. Evening entertainment good. Food poor especially on an evening. Service hit and miss found some of bar staff to be quite rude

Fabulous hotel Good location Food was lovely one bad night that was the English one . Room spacious Comfy bed Complimentary toiletries Water provided every day on request The evening entertainment was good

Fabulous hotel Good location Food was lovely one bad night that was the English one . Room spacious Comfy bed Complimentary toiletries Water provided every day on request The evening entertainment was good

Loved our second stay here more than the first, One of my favourite all time hotels. Friendly and helpful staff, clean, great food and drinks (we where on all inclusive, but not all drinks are included) Great stay. Few points that could make this on of the best hotels - Poolside drinks service and ambiance music at the adult pool, The night time entertainment layout felt a little disjointed with odd viewing angles but the rest of it was all great.

Loved our second stay here more than the first, One of my favourite all time hotels. Friendly and helpful staff, clean, great food and drinks (we where on all inclusive, but not all drinks are included) Great stay. Few points that could make this on of the best hotels - Poolside drinks service and ambiance music at the adult pool, The night time entertainment layout felt a little disjointed with odd viewing angles but the rest of it was all great.

My partner and I recently stayed here for a long weekend, and we had a fantastic experience from start to finish. The hotel is beautiful and maintained to an exceptionally high standard. Our room was spacious, airy, and incredibly comfortable, with a tasteful, modern renovation that made it feel luxurious. We booked the all inclusive package and were pleasantly surprised to find that it included branded drinks. The food was fresh, of excellent quality, and there was a great variety available at every meal, so there was always something to suit everyone’s tastes. The dining areas were spotless, and the staff were friendly, attentive, and worked hard to ensure everything ran smoothly. The pools were clean and perfect for cooling off in the hot weather. Despite the hotel being busy, there were always plenty of sun loungers available, no matter what time of day we headed to the pool. Overall, we had a wonderful stay and wouldn’t hesitate to return. We would highly recommend this hotel to anyone looking for a relaxing, high quality holiday.

From the moment we arrived to the moment we left, this hotel didn’t let us down. A complementary bottle of fizz was delivered to our room as we were celebrating our wedding anniversary. Over the moon at this but the very next day we received another as it was my husband birthday. Everywhere was very clean. From the room to the pool area to the restaurant. The food was very good. The Asian & Mexican evenings were exceptional. The view of the sun rising over the magnificent mountains was the view from our room and visit to the “Jungle” the rooftop cocktail bar just as the sun was setting is a must. Entertainment was good but some could be better. But that’s my opinion. But what made the holiday was how ALL staff were pleasant, polite and professional. Would we go again. Definitely.

From the moment we arrived to the moment we left, this hotel didn’t let us down. A complementary bottle of fizz was delivered to our room as we were celebrating our wedding anniversary. Over the moon at this but the very next day we received another as it was my husband birthday. Everywhere was very clean. From the room to the pool area to the restaurant. The food was very good. The Asian & Mexican evenings were exceptional. The view of the sun rising over the magnificent mountains was the view from our room and visit to the “Jungle” the rooftop cocktail bar just as the sun was setting is a must. Entertainment was good but some could be better. But that’s my opinion. But what made the holiday was how ALL staff were pleasant, polite and professional. Would we go again. Definitely.

Here on a 2 week holiday The hotel is lovely but the restaurant staff are very rude and rush u every 2 minutes to leave the table and the restaurant manager is very rude

Here on a 2 week holiday The hotel is lovely but the restaurant staff are very rude and rush u every 2 minutes to leave the table and the restaurant manager is very rude

So this was our first time back to the G F Gran since its refurbishment. Our previous two visits were fantastic, so we were really looking forward to getting back and seeing the new look. Unfortunately it was a let down. Now don't get me wrong, the new rooms were really nice, but have to say those and the new "Jungle Bar" roof top bar is about the only compliment I can give. Its seems like things have gone backwards. This time quite a few of the staff were rude, this was on the pool bar (one of the bar staff lads clicking his fingers at me and basically hating his life) and in the restaurant literally throwing the eggs onto my plate. There were other instances as well, but this definitely wasn't like this the first times we went. The foods gone right back as well, very poor compared to a couple of years ago, and no way 5 star quality. We only used it a couple of times then ended up eating out instead so a complete waste of money going all inclusive. One of the main reasons I booked years ago, and again now was the sunbed situation. There used to be pool staff in the mornings that would stop anyone reserving them with towels. This meant you could go for breakfast and still get a decent bed with no hassle, well thats stopped now. The best beds had towels on them way before the restaurant even opened which meant you had to try and get a bed further away from the pool area, plus most people didn't return to the beds they'd reserved until the afternoon and that again never used to happen. This really does annoy me hence one of the reason we won't return. We were all inclusive, but the room had no bath robes (it took us 3 attempts to get them) The mini bar was empty no water or anything. No iron (apparently theres only a few for the whole hotel) and to top it off we had screaming babies in the room next to us. Two of the lifts were out of order, now we like to get our steps and stairs in through the day (we were on the 5th floor) so not to big of a deal but when leaving it took an age to actually get one, then because only one was working it kept going up then back down. This was very frustrating. No we go to Costa Adeje 3 times a year and we actually had the G F booked again for November but I cancelled that while we were there and changed to a different hotel. For the prices they charge and being a 5 star your stay and experience should be fantastic but unfortunately ours was a let down. Now while this was having the refurbishment we stayed at quite a few different 5 star hotels, and in my eyes the G F has some competition out there, so can't really afford to be letting people down, and reading a few of the reviews they aren't doing themselves any favours.

So this was our first time back to the G F Gran since its refurbishment. Our previous two visits were fantastic, so we were really looking forward to getting back and seeing the new look. Unfortunately it was a let down. Now don't get me wrong, the new rooms were really nice, but have to say those and the new "Jungle Bar" roof top bar is about the only compliment I can give. Its seems like things have gone backwards. This time quite a few of the staff were rude, this was on the pool bar (one of the bar staff lads clicking his fingers at me and basically hating his life) and in the restaurant literally throwing the eggs onto my plate. There were other instances as well, but this definitely wasn't like this the first times we went. The foods gone right back as well, very poor compared to a couple of years ago, and no way 5 star quality. We only used it a couple of times then ended up eating out instead so a complete waste of money going all inclusive. One of the main reasons I booked years ago, and again now was the sunbed situation. There used to be pool staff in the mornings that would stop anyone reserving them with towels. This meant you could go for breakfast and still get a decent bed with no hassle, well thats stopped now. The best beds had towels on them way before the restaurant even opened which meant you had to try and get a bed further away from the pool area, plus most people didn't return to the beds they'd reserved until the afternoon and that again never used to happen. This really does annoy me hence one of the reason we won't return. We were all inclusive, but the room had no bath robes (it took us 3 attempts to get them) The mini bar was empty no water or anything. No iron (apparently theres only a few for the whole hotel) and to top it off we had screaming babies in the room next to us. Two of the lifts were out of order, now we like to get our steps and stairs in through the day (we were on the 5th floor) so not to big of a deal but when leaving it took an age to actually get one, then because only one was working it kept going up then back down. This was very frustrating. No we go to Costa Adeje 3 times a year and we actually had the G F booked again for November but I cancelled that while we were there and changed to a different hotel. For the prices they charge and being a 5 star your stay and experience should be fantastic but unfortunately ours was a let down. Now while this was having the refurbishment we stayed at quite a few different 5 star hotels, and in my eyes the G F has some competition out there, so can't really afford to be letting people down, and reading a few of the reviews they aren't doing themselves any favours.

What a beautiful hotel, this was our second visit and sometimes you have expectations that you think might not be met, well not here. From the moment you check in to the time you leave everything was as you would expect from a top class hotel, though we were only B&B and the Breakfast was as good as I remember you name it was avaiable. The service from the Reception staff to room staff was second to none, the rooms were beautiful, clean and the facilities excellent. The pools were very clean and easily accessable, plentiful sunbeds and the lunchhtime staff were as ever. i would highly recommend this hotel as a holiday, was worth evry penny

What a beautiful hotel, this was our second visit and sometimes you have expectations that you think might not be met, well not here. From the moment you check in to the time you leave everything was as you would expect from a top class hotel, though we were only B&B and the Breakfast was as good as I remember you name it was avaiable. The service from the Reception staff to room staff was second to none, the rooms were beautiful, clean and the facilities excellent. The pools were very clean and easily accessable, plentiful sunbeds and the lunchhtime staff were as ever. i would highly recommend this hotel as a holiday, was worth evry penny

The hotel itself is lovely as are the rooms. Unfortunately the all inclusive let the hotel down. The food and drink were average at best. Given this is a 5 star hotel and the price we paid we were really disappointed. There were so many drinks excluded from the all inclusive menu. There is a lovely new rooftop cocktail bar but only 2 cocktails to choose from on the all inclusive menu! It was the worst all inclusive resort I have been to in terms of exclusions. The choice in the all inclusive buffet was also limited.

The hotel itself is lovely as are the rooms. Unfortunately the all inclusive let the hotel down. The food and drink were average at best. Given this is a 5 star hotel and the price we paid we were really disappointed. There were so many drinks excluded from the all inclusive menu. There is a lovely new rooftop cocktail bar but only 2 cocktails to choose from on the all inclusive menu! It was the worst all inclusive resort I have been to in terms of exclusions. The choice in the all inclusive buffet was also limited.

Fantastic hotel with excellent facilities, staff who were friendly and welcoming. Transfers from the airport were easy and quick. Hotel is very clean, food was fantastic with so much choice, rooms were modern and spacious. Lots of daily activities to do and the hotel is close to shopping areas and a short walk to the seafront. Everywhere was clean and collecting daily towels for the sun loungers is an excellent idea. Word of caution, do not reserve sunbeds before 10am. Rightly so, the staff remove bags and towels on those sun loungers not occupied. There are ample loungers so no need to reserve them. The breakfast and evening meal options are vast, fresh and very well prepared. Plenty of choice for all tastes. Highly recommend this hotel and will be booking again.

Fantastic hotel with excellent facilities, staff who were friendly and welcoming. Transfers from the airport were easy and quick. Hotel is very clean, food was fantastic with so much choice, rooms were modern and spacious. Lots of daily activities to do and the hotel is close to shopping areas and a short walk to the seafront. Everywhere was clean and collecting daily towels for the sun loungers is an excellent idea. Word of caution, do not reserve sunbeds before 10am. Rightly so, the staff remove bags and towels on those sun loungers not occupied. There are ample loungers so no need to reserve them. The breakfast and evening meal options are vast, fresh and very well prepared. Plenty of choice for all tastes. Highly recommend this hotel and will be booking again.

Just got back from a week staying here with the whole family, 6 adults 3 little ones cannot fault the place. The staff went above and beyond in the restaurant for us and the food is amazing, the outside restaurant has so much choice of good food and the drinks are branded not watered down spirits, there’s a waterslide pool for the kids along with 2 other main pools and a rooftop pool for adults with a lovely view. Entertainment for the kids and adults, the hotel itself is immaculate clean and well presented, the rooms are clean and spacious and the location is perfect 10 minute walk to the beach and bars shops and restaurants on the doorstep. Would definitely recommend this hotel we will be going back again, you get what you pay for well worth the money. Thankyou for making it the perfect holiday.

I am writing this, lying on my bed, at the end of a lovely relaxing week in this hotel. Highlights… Space!!! Loads of sun beds. Loads of seating for evening entertainment. Staff so friendly. CLEAN!! Pride - seats, sunbeds - all lined up to perfection when not in use. Says a lot about attitude. Food was varied and delicious. Restaurant was never crowded. Rooms were tidy and the maid service spot on. Beds comfy. Pillows great - usually my nemesis!! Quiet at night. The adults only pool area was a God send because around the main pools we were burdened by continuously screaming babies. Never seen so many babies at a hotel before. But once discovered the adult pool was tremendous with 4 inch thick mattresses. The comfiest ever! Downsides- very few. No à la carte restaurants. Not a biggy but noticed. The in-hotel shop shut at 830pm, usually before you get that urge for some confectionery. 🤣 I thought it was fine but my wife thought the air con could have been colder. The mini bar only had water in upon arrival and was never topped back up. We were all inclusive so not an issue but a bit cheap. Would heartily recommend and will probably return.

3rd time at this hotel and once again enjoyed our time .Staff all over the hotel are all very friendly and efficient.Dont listen to people complaining about food there’s so much choice for every taste in the main restaurant.We stayed all inclusive but not all food at the pool bar and drinks in the roof top cocktail bar are inclusive which is disappointing.Pool area is good and always loads of sun beds .Hotel is in a good location.

Overall we had a great holiday staying at the hotel. It is not really a 5* Hotel more like a 4* plus. It lacks the fineries one associates with 5* such as quality of Towels/Dressing Gowns/Bedding/Toiletries/Refreshments. That is not a gripe as I am stating the obvious. It is 5* in my book because of the staff who are really friendly and helpful. It is good if you are friendly and nice in the first place. The Hotel does a great buffet breakfast and tables are easy to find if you have not been shown to a table. Cooking staff tend not to chat because they are so busy cooking fresh food and serving staff are very friendly and efficient. Bar staff along with waiting staff become friendliee once they start to recognise use. Again be friendly and smile and you will 99% of the time get a smile or friendly 'hola'. I have heard people say the evening meals are samey and not as enjoyable but I can not comment as I ate only in the morning. Pool bar and snack restaurant provide lovely meals. Plenty of sunbeds around the pools. We as a couple preferred the adult pool on the roof - use it around lunchtime because the sun heats it up - feels chilly at first but then feels great if your skin feels hot after sunbathing. Nudista area is really private and is a suntrap- shower can help cool the skin down. The hotel is extremely clean and the plants everywhere helps one to keep cool when walking around. The hotel is very close to small restaurants, shopping malls etc. El Duque mall is for your designer clothes etc. Beach is a 10 to 15 minute walk downhill towards El Duque or Playa Fanabe. Village of La Caleta has 35 restaurants to suit all tastes. It is only a few Kms away and a taxi is about 6.30 Euros each way. Use the free bus for visit to Siam Mall.

Definitely NOT a 5* Hotel. We've stayed at the GF Victoria and that was a 5*, this i would say, would be a 3* at best. Rooms have just been refurbished and are nice, they were cleaned daily and were spacious enough. Pool and outside areas are lovely, good comfy sun loungers too. The thing that lets this place down sadly were the staff, who were rude and some very ignorant, especially in the restaurant! They throw food onto your plates and never seem happy to serve you. Made to feel like you were begging for food! There was one i have to mention by name who was particularly rude her name was Marina, she would be standing on entry each time you enter the restaurant, you are given a silly piece of paper that you must take with you each visit to be checked off , if you didnt have it (which nobody took) she scolded you like a naughty school kid. Food was always cold and not great. Lived on rolls and cheese. Also charging you for water with you meal, but only when they felt like it, no consistency there either. I would not recommend, and will definitely not be returning to this hotel.

Disappointing Stay – Not the 5-Star Experience I Expected This hotel has left a very bad taste in my mouth. It was my first stay here, and it will definitely be my last. Unfortunately, a number of encounters with staff and what appeared to be inconsistent application of hotel rules completely ruined what should have been an enjoyable holiday. One of my biggest concerns was the apparent double standards shown by some members of staff. The all-inclusive package was a major disappointment. My roommate was unable to travel, meaning her all-inclusive package went unused, yet I was not permitted to allow a family member to make use of it despite it already being paid for. While I understand policies are policies, there was no flexibility whatsoever. The situation became even more frustrating at the bar. On several occasions, I witnessed all-inclusive guests ordering multiple drinks and taking them away from the bar area. However, when I attempted to order a replacement drink because I did not like the one I had received, a waitress named Maria refused, stating "No, that is not possible.'' What made matters worse was that Maria then informed several other staff members about the situation and ensured I would not receive additional drinks without being charged. She also claimed that I did not have a credit card linked to my room, despite nobody ever requesting those details during check-in. After I went to reception and provided my card details, she continued to insist this was the issue before even checking the system. The whole interaction felt unnecessarily confrontational and left me feeling singled out. What disappointed me most was Maria's attitude throughout the interaction. I found her manner to be unnecessarily forceful, dismissive and, at times, quite cheeky. Rather than listening to a reasonable explanation or attempting to resolve the issue professionally, she appeared more interested in enforcing her interpretation of the rules without any flexibility or consideration for the customer. The way she spoke to me felt confrontational and was not what I would expect from a member of staff working in a 5-star hotel. Sadly, this was not an isolated experience. The restaurant staff came across as unhelpful also. The dining arrangements were also frustrating. At breakfast, guests are expected to book lunch and dinner times in advance. If you later decide to dine after saying you wouldn't, or wish to change your chosen time, it seems to create a problem for the restaurant staff. Holidays should feel flexible and relaxing, not like you're managing appointments. For anyone with dietary requirements, gluten-free options are quite limited, and some meals were not of the standard I would expect from a hotel of this rating. The rooms were another letdown. Having stayed at GF Victoria previously, I found the accommodation here noticeably below the standard I expected. My room (195) had a broken lamp despite the hotel being relatively new, and the balcony overlooking the pool had a solid concrete wall, meaning there was virtually no view while sitting down. The hotel also felt strangely quiet and almost abandoned at night once you left the lobby area. Communication could also be challenging at times, as some staff members appeared to have a limited understanding of English, which occasionally made resolving issues more difficult. I visit Tenerife every year, sometimes twice a year, and have stayed in many hotels across the island. Sadly, this is not one I will ever return to. For a hotel marketed as a 5-star property, the inconsistent service, lack of flexibility, limited gluten-free options, and poor customer experience made this one of the most disappointing stays I have had in Tenerife. Overall, I left feeling frustrated rather than relaxed, and I cannot recommend this hotel based on my experience. One minor point I'd also like to add highlighting the hotels double standards was that I saw two guests bring a pizza into a public area of the hotel and sit at a table where they were greeted by bar staff and waiters without any issue being raised. However, hotel policy states that outside food should only be consumed in the privacy of your room. If rules exist, they should be applied consistently to everyone.

After lots of debating which hotels to stay, we weren’t dissatisfied with this Lovely hotel, we stayed here for 1 week as a family of four, in 2 rooms with bed and breakfast. Rooms were clean with plenty storage. The breakfast was really good with lots of choices. The sunbed situation at the pool was a treat turn up at anytime of day to get loungers. We didn’t watch the evening entertainment but did see it was well attended and hear the Abba tribute which sounded really good. The location is in a quiet area, but bus stops for local buses and Siam mall right outside, reception called for taxis they were outside the hotel by time you got to door. A short walk and you were at the beach. Would definitely stay here again and recommend for others.

The GF Gran, after its big refurbishment is beautiful, the staff are fantastic, the entertainment is...well...entertaining, the animation team are tireless, the pool area is huge with lots of sunbeds and the location is great, although it is up a big hill, but thats fine if youre mobile. I have very few complaints, but we do have a couple of things we missed, or found a bit annoying. The amount of cocktails available on the AI is pitiful. All the popular ones eg, Mojito have been taken off. The lack of salt and pepper on the table had us hunting for little sachets every meal, which they constantly move around to keep you on your toes. We really missed waiter service around the pool, and although the towel police are a fantastic idea, they need to be more consistent. On our last day the whole front row was taken with towels and the towel police never showed. Hopefully they got them the next day. Ha ha! Although there was loads of vacant sunbeds so no need to reserve, and it does make good entertainment when their towels get taken away. Sunbed reservation is a popular concept now, which in our experience works brilliantly and could be an idea to implement. We may have had a couple of niggles, but we will definately be back! Hopefully see you in Sept!

Just returned from an all inclusive nine night stay at the refurbished Gran Costa Adeje hotel, first visit since the refurbishment having stayed at the hotel on several occasions previously. Due to delay in flight arrival time once at the hotel in the early hours of the morning check in was quick and efficient. Bedrooms have been refurbished to a very high standard, as have the bathrooms. Walk in shower excellent. Cleanliness of the rooms excellent. However, the hotel seems to be following their 'usual' policy of inconsistency. Out of the nine nights we had a turn-down service twice. Despite notices in the lifts and around the pool stating it is forbidden to reserve sun loungers, there is no follow-up to this as in previous years when staff would walk around the pool before a certain time in the morning and remove any items that had been left on sun loungers, including personal items. This is one hotel where there are so many sun loungers that whatever time of day you go to the pool there is always plenty of available sunloungers. Pre-dinner drinks in the bar also followed the 'usual' policy of inconsistency. Sometimes nibbles in a small bowl would be supplied with the drinks other evenings just drinks alone. The major problem is although the hotel has been refurbished it doesn't appear to have extended to the lifts. Several lifts were out of order whilst we were there plus the down button on the lift nearest to our rooms suddenly stopped working. The adult only pool on the 6th floor is excellent and the had the warmest water of all the hotel pools. This could be due to the fact that it is a much shallower pool than the other pools. The sun umbrellas are in fixed positions and there is very little shade and on very hot days the umbrellas didn't really give enough shade. Also one evening when we were leaving the adult only pool, the attendant locked the gates behind us and when we went to the lift found it was out of order. As we couldn't get access to the pool to walk across to the lifts on the other side of the pool, this meant I had to walk down a flight of stairs to the 5th floor, walk across the length of the hotel to reach the opoosite set of lifts. This wouldn't be a problem for most people but I do have a problem with stairs, so was inconvenient for me. As other reviewers have said the hot food wasn't particularly hot and the pre-cooked food was quite often being re-presented on subsequent days. We found all the staff to be helpful and friendly. Despite criticisms above I'm sure this is a hotel we will be returning to.

We have just come back from 11 nights at GF Gran Costa Adeje. From the second we pulled up at the hotel we were taken aback by the grand entrance and this continued as we made our way through the hotel and to our room. The smell in the entrance every time we entered the hotel was really fresh and clean. We were really pleased with our room. The bathroom was huge with a double sink, a large shower and a spacious toilet with sliding partition door. The decor was modern and stylish and the beds were really comfy. We were left bottles of water on arrival and teq and coffee. The room had a fridge which was useful in storing cold drinks, water and a few cheeky beverages to relax with on an evening as we got ready or sat on the balcony after our little boy went to sleep. Our room was cleaned daily to a high standard and we could choose how frequently we wanted to have sheets and towels changed as the hotel operates an environmentally friendly service and will only change them when you indicate as instructed (really simple process)! The housekeeping lady was so friendly and always made a fuss of our little boy whenever she saw us. All other staff we encountered we also friendly and helpful! They couldn’t do enough for you to make your stay as good as it could be. We stayed on a bed and breakfast basis and the selection was one of the best we have seen. Fresh fruit, juices, lots of different breads, pastries, pancakes, waffles, cakes, various hot selections, salads, cereals, seeds and dried fruits and two fabulous egg stations serving freshly made omelettes, poached eggs and fried eggs. Everything was labelled for allergens and there were different options of sealed products and yoghurts to cater for different dietary requirements. We could not fault the breakfast at all. We did read lots of negative reviews around all inclusive options for other meals which sadly we cannot comment on however we did note that on the pool restaurant lunch menu, the majority of different foods and drinks required additional charges for all inclusive guests. The poolside restaurant offered different foods, we often had the grilled chicken Ceasar salad which was lovely but service was often slow with only one person taking orders. On one occasion we were sat there for 15 minutes or so without an order being taken for even a drink. There were 6 different pools to offer. The back of the hotel had two pools (child splash park and then a second which was used for slides for old kids and adults. The main pool area housed two larger pools and a toddler splash pool. The larger pools were not very deep either but you could still easily swim in them. All pools were really clean and well maintained. There were lots of activities going on throughout the day for people to join in with should they wish. The final pool was on the rooftop which sadly we never got to experience as it was adults only but would make a nice change for those without children. There was so many sun loungers around the pool areas but sadly as with all hotels the sunbed hoggers were out in force reserving prime poolside seats before heading to breakfast or sitting fully clothed whilst the sun hadn’t even started to come out. Despite this, we never had a problem getting somewhere to sit. The hotel offered entertainment every evening including a kids disco. However we only observed these as we were passing. It seemed to be a hit as every evening lots of people would be sat watching the entertainment. Unfortauntely our little boy is not a fan of loud music so we never stuck around. The entertainment cannot be heard anywhere else in the hotel though which is good for those with little ones who will be sleeping. Whilst there were so many positives about our stay there were a few things that let the hotel down and in our opinion wouldn’t warrant the hotel having 5 stars. Whilst these things didn’t affect our stay we think it is only right to give a true and fair reflection. Tea and coffee was never replenished. We had to ask three times within one day for this to be delivered to our room. Even on asking at reception it wasn’t handed over, instead a request was made for it to be delivered by room service. Lifts were questionable. Where the main two lifts were, one of them was out of order for the full time we were here which meant at peak times you could be waiting several times to get in a lifted travelling between the 8 floors of the hotel. We personally had two encounters where we were nearly trapped in the lifts as the doors failed to open on one occasion and then the lift stopped between levels on another!! On our final day we were due to be picked up before breakfast started. We asked at reception if there was an option of getting breakfast early. We were informed a cold breakfast would be delivered to our room and we were asked for a suitable time for this to be delivered. Unfortunately this was never delivered which was a shame as we had a long day or travelling ahead of us and given we had been told a breakfast would be prepared we didn’t buy anything to take with us. Despite some of the niggles, we really enjoyed our stay at GF Gran. We feel that the positives really outweighed the negatives for us and we would definitely return to this hotel in the future when we come back to Tenerife.

An honest opinion of this hotel. It’s a lovely large hotel with so much to offer. Cleaning going on all day rooms cleaned daily. Beautiful pool areas with easy access to all including disabled best ever. Room was big and had good storage, beds comfortable. Booked a Superior room however had a brick enclosed balcony so spent no time out there. Booked all inclusive found it definitely a 2 tier system with drinks, those that bought drinks on half board got their drinks delivered in nice glasses and poured from the bottle at the table! I paid a substantial amount extra to go all inclusive and did not get this. Staff in the main were amazing and polite no issues there. Sunbeds were amazingly comfortable 5 star. Food has the potential to be amazing but often cold. Also note the grill areas using the same spatulas to turn meat raw to cooked not good thank god I kept it on the grill and said no. Lunch at the Aguita was always good with fantastic service. Room service poor for all inclusive water in the fridge on first day, chocolates and turn down then nothing after. Entertainment varied but we enjoyed every night and had fun the Motown was amazing. The towels in the room need to be better for 5 star I will not add a pic of one I had asked for it to changed did not happen. I truly understand how this hotel has a good following who have stayed there it has lots to offer a few tweak’s would make it perfect.

the hotel has had a lot of work done additions are good just some things let it down like not refilling tea coffee in the room when we arrived there was 2 cartons of water the fridge was empty you didn't get any more water the food was very bland and could have been displayed better too many corners cut ie cooking station the portions were more for children than adults the new cocktail bar was good we thought that our experience would have been better as we had been before and were disappointed that the same cost cutting was happening after all the money spent the hotel restaurant look great the new children's water park is good sound proofing in the rooms is bad.

Booked this hotel for our 35th Wedding anniversary. Emailed ahead to request a specific room (as this was our sixth visit) as the room was not available we were allocated a lovely room two floors below. On our anniversary the hotel surprised us with a bottle of cava, a bowl of fruit and some Spanish hams. Thanks to Tamara on reception for arranging this. We stayed half board and found the food to be very good plenty of choice at breakfast and dinner. The staff make this hotel, always happy smiling and very hard working especially the ladies who clean the rooms thank you. Reception was also excellent especially Tamara who was always chatty and very helpful, Go Valencia. In summing up all aspects of the hotel were excellent from the welcoming porter (sorry we can't remember your name), reception, bars, restaurant, entertainment and rooftop pool. looking forward to seeing you all in February thanks again for a wonderful holiday.