GAVIMAR CALA GRAN COSTA DEL SUR HOTEL & RESORT

4 night 3day stay July Start with positives. Fabulous location just two minutes to the beach and Crystal Clear water. Great location to walk into town. Cleaning and waiting staff very polite and worked very hard We spent three days at the beach so we did not use the pools at the hotel and every evening we went into town. The food was fine for a three star Hotel. We chose to sit outside, which was lovely. Unfortunately our first experience of this Hotel at check-in was extremely disappointing and upsetting. We arrived late evening after a long journey and had to queue for 40 minutes before being seen by a very surly gentleman his tone verged on condescending and despite having all our details could not progress our booking without a copy of a voucher if there had been signs in the lobby explaining the importance of the voucher this would’ve been to hand at check-in We were assigned a room 2036 and given very vague instructions as to where the room was located. Over a bridge through a gate despite our best efforts we could not find the room and upon returning to reception were again given more vague instructions, at no point did he indicate the room was on a lower ground floor. We eventually found the room down a steep set of stairs with no lift along a dimly lit damp smelling passageway When we entered the room we had been given a small double bed when we had requested two single beds. The room was dark in need of refurbishing in our opinion. The air-conditioning appeared not to be working. I returned to reception to ask if there was anything that could be done to be informed that our request for twin beds was written in the book and they were fully booked. I asked for additional bed linen. No I asked for a rollaway bed no. There were still guests to be checked in, but the gentleman was going off shift and was not prepared in any way to offer any solution other than to ask someone in the morning. The shower did not work properly and in the morning we discovered cigarette butts on the patio we did not sleep very well at all. After breakfast, we returned to reception and met a very nice lady who agreed to move us to a twin room on the second floor where the air-conditioning worked and the shower worked. This room was light bright and airy. In our opinion we were given one of the worst tired rooms in the hotel to start with. This did impact our Holiday because we got very little sleep the first night. Our advice would be check the location and what room and type you’ve been allocated before leaving reception. I would ask that the reception staff think about the journeys their new guests have taken to get to the hotel. And that good customer service and a smile goes a long way….

Don’t waste your money worst place I have ever stayed , food disgusting rooms are awful , hotel is so noisy loads of shouting and banging in the night . Staff very rude and unhelpful . You have to pay for your cups to get a drink even if your all inclusive it’s disgusting I wouldn’t stay here if it was free

Lovely hotel great location right beside everything,there are 3 pools we only found the last one on our last day ,we didn't use the main pool as it was always busy .We loved the walkway to the beach if you walk around the pathway at the back of the hotel it leads you straight to the beautiful beach although you need to go to the beach very early to get a spot ,although there are other lovely beaches around the area also .The rooms are average but spotless clean and couldn't fault them .There is plenty of places to get water ,so not having a fridge in the room didn't really matter ,Staff work very hard to keep the place clean.We were all inclusive we always found something to eat ,buffet has a good selection for breakfast lunch and dinner ,restaurant managers and staff work very hard and always found them very pleasant and friendly .Loved the wrist bands as you didn't have to worry about losing your room key, and you also had to use it when entering the all inclusive buffet ,so always had it to hand 😅.Most of the reception staff were very friendly and helpful ,just when we arrived the gentleman on reception was not so helpful with the self check in, ,,and as older ladies it took us awhile but thankfully we figured it out.Overall really great Hotel would definitely come back.

Location great, excellent staff, quick to help, we reported a leak, they were there and sorted it within 20 minutes there's a bit of wear and tear here and there including tiles missing in the pool but it's 3 star, it's clean. On the plus side your all inclusive wristband also let's you into your room and other sections of the hotel. I'd go again in a heartbeat. I'd not be able to go with my son (26 years old) he has a nut allergy and both buffet and snack area has peanuts and Bombay mix tubs on display.

Unfortunately, we didn't enjoy our stay. The food was disappointing, and the pool areas didn't have enough space around them. Unless you were out by 10am waiting for a sun lounger, there was little to no chance of getting one. The rooms were very outdated and felt grubby. There were also several maintenance issues. We couldn't lock our room from the inside because the door latch was broken, and the toilet door wouldn't close because the middle part of the lock was missing. On the second day of our stay, the air conditioning leaked, flooding the floor in our room. Overall, we were very disappointed with the standard of the accommodation and facilities, and we wouldn't choose to stay here again

We stayed here for 3 nights, and had a great time. As we were only here a short time we may perhaps have a different view on things like the variety of food on offer, but from our experience; Check-in: As mentioned by a few others this was a slightly strange experience and felt quite impersonal. We had a find a ‘voucher’ which turned out to be our booking confirmation pdf, and email it to the hotel. To have to do this whilst standing in front of reception seemed unnecessary, but I guess there must be some reason for it. Room: We were at the top end of the site and I must say the room was nice. It seemed modern, was clean and had a fridge, kettle and toaster which I was surprised by after reading other reviews. Food: We found there to be plenty on offer throughout the day, either in the buffet or the different snack offerings. The quality was fine, you’re never going to be getting the very very best in a hotel that caters for so many people, but there was more than enough for us. Don’t come with unrealistic expectations and you’ll be fine! Misc: Location is fantastic and Cala D’or itself is nice and lively. We didn’t stay on site long in the evening so can’t comment on the entertainment, and we were by the top pool where there was no day activities going on. Wifi wasn’t great but again we were far from reception. The whole site is kept clean and tidy, and the 10am sunbed rule kept things a bit more relaxed of a morning. The 1€ returnable deposit for a cup/plate by the pool isn’t really an issue unless you have literally come on holiday with no money, which is never a wise move. Overall a lovely 3 days

Very mixed experience. There were some good points, but unfortunately we wouldn't return. In our opinion, this is not a 3-star hotel – it's closer to a 2-star, and the rating feels generous. Check-in We arrived at around 2am after a long journey with a very tired 9-year-old. The receptionist, Gaston, didn't greet us or even say hello. Instead, he pointed to a QR code on the wall and instructed us to complete a lengthy check-in form on our phones. Much of the information requested had already been provided through jet2 and some of the details being asked for weren't readily available. After struggling with it for a while, we asked if he could simply check us in normally. He reluctantly agreed, but the process still took a long time. Throughout the entire interaction he was cold, unwelcoming, and gave us a very poor first impression of the hotel. Location The location is fantastic. It's right next to the beach and within easy walking distance of the centre, which was one of the best aspects of the hotel. Food & Drink The snack bar was good. The burgers and hot dogs were great, the ice cream was available all day, and the toasties were tasty, although a little undercooked. Dinner, however, was very disappointing. The selection was limited and the food was bland. In all my years of holidaying, this was probably the worst evening food I've experienced. Breakfast was much better, with plenty of choice and food cooked well. My parents tried the restaurant for lunch once and described it as awful, so we didn't bother again and instead relied on the snack bar for most daytime food. Entertainment The daytime entertainment was good, with activities such as archery, shooting and water polo. The evening entertainment was much less impressive and definitely needs improvement. Pools The pools themselves were great and not too cold to get into. However, there wasn't a lot of surrounding space for sunbeds, and there was visible algae around the edges of the pool, which wasn't particularly appealing. Rooms The rooms were a good size, but cleanliness and maintenance left a lot to be desired. The shower walls had visible dirt on them, and the shower tray wasn't fitted properly, feeling like you were standing on a trampoline. It also almost flooded the bathroom whenever it was used. By day 3, no one had been to clean our room so we went to reception to get some clean towels. On day 4 they did come to clean, but only sweeped the floors and changed the towels. They did not change the sheets or make the beds. They also didn't clean or sweep the balcony. By the end of the trip, the floor outside was filthy. The beds were awful. We had 2 single beds pushed together, but 1 mattress was hard and 1 was softer. Neither of us could sleep on the hard side, so we ended up trying to sleep on the sofa bed which was a bit better regarding comfort, but was falling apart and very squeaky so we didnt sleep well all week. It also had a big ridge going through the middle and we woke up in pain most days. We had to pay extra for the safe, although the fridge worked well. The tea and coffee facilities were poor – one kettle, two flimsy cardboard cups, and a single sachet of decaf coffee. The paint on the balcony wall was peeling badly, creating a mess, and there were ants all over the balcony table. When we first arrived, the room smelled damp. It wasn't pleasant, but given the price we paid, we accepted it as it wasn't too severe. Unfortunately, towards the end of the holiday, the room developed a strong sewage smell. It was absolutely awful. My partner reported it to reception and, once again, Gaston was extremely rude. His response was simply, "So? What do you want me to do about it? My manager isn't here until the morning." We genuinely couldn't believe his attitude. My partner went back to clarify what had been said and recorded the conversation so we had evidence. Even knowing he was being recorded, he remained rude and showed no interest in helping. We didn't receive an apology or any attempt to resolve the issue. As a result, we had to spend the final part of our holiday sleeping in a room that smelled of sewage. Room Access Issue Halfway through the week, our wristbands stopped opening the room door. We initially thought the wristbands needed reactivating, but it turned out the problem was the door sensor itself. It took almost 24 hours to repair. During that time, we had to repeatedly wait for maintenance staff or reception to let us into the room whenever we wanted access. This wasted a significant portion of our day and made us feel like a burden whenever we asked for assistance. Also.....My parents had problems with their shower, it trickled out. They reported this on day 1 and were told it was a problem on the entire floor and would be fixed. It wasnt fixed until the 2nd to last day. In the meantime, my parents had to come to our room to use ours. This was obviously a big inconvenience as they weren't even located near to us. Pool Rules One of the strangest experiences involved the pool rules. We were aware that inflatables weren't allowed, so I bought a ball for my 9-year-old nephew to play with instead. The lifeguard immediately stopped us and said balls weren't allowed either. When we asked why, neither the staff nor the manager could provide a proper explanation. We were simply told, "It's not allowed." Eventually, after some discussion, we were told it was because the ball floated. This made absolutely no sense, especially when we then started playing catch with a cap/hat instead, which was apparently perfectly acceptable. The inconsistency of the rule was baffling. What made this even more frustrating was that shortly afterwards we noticed a guest using a very explicit and offensive towel. In a family hotel, we were shocked that it had been allowed. Our 9-year-old immediately started asking questions about the slogan, which was embarrassing and uncomfortable. We reported it to the manager, who did ask the guest to remove it. However, it seemed strange that a child couldn't play with a ball in the pool, yet an offensive towel was allowed until another guest complained. Check-Out One positive point was that although check-out was at 11am, because we had arrived so late on our first night, the hotel allowed us to keep our wristbands until our coach transfer at 7:30pm and continue using the all-inclusive facilities. We appreciated this gesture. Unfortunately, even this ended on a sour note. As we were collecting our luggage and preparing to leave, my partner was carrying two heavy suitcases outside when a member of the reception team stopped him and immediately demanded that his wristband be cut off. He politely asked if she could wait a moment while he got the cases outside, but she seemed impatient and unwilling to wait. When she eventually removed the wristbands, she didn't say a single word. There was no "goodbye", no "thank you for staying with us", and no enquiry about whether we'd enjoyed our holiday. After the poor welcome we received on arrival, it felt fitting that the customer service was just as disappointing when we left. It summed up our experience perfectly and reinforced the feeling that guests are more of an inconvenience than valued customers. Overall There are definitely positives here. The location is excellent, the snack bar was great, the pools were enjoyable, and the daytime entertainment was good. However, poor customer service, cleanliness issues, maintenance problems, inconsistent rule enforcement, and the way complaints were handled completely overshadowed the good points. Sadly, we wouldn't return or recommend this hotel.

Arrived at the hotel late at night then being told to scan a qr code and find holiday voucher even tho the receptionist already knew my name. First impressions of the hotel was that it was very dated and needed modernising. The room was no better, the beds were single beds and creaked all night long. The safe is €4 a day plus €10 deposit which I don’t thinks very good. Just a money making scheme. No fridge in the room and also the balcony door lock was broken it wasn’t until the second day I found there was a tiny bolt to lock it at the bottom. The pool has algae all around it on the tiles I think it’s called the scum line. Not a good look. Definitely needs a clean. Overall cleanliness was 10/10 I can’t fault that and the staff were all friendly too! 10/10 for them! You need to have €1 deposit for all drinks so if you come back from the beach etc just remember to have them with you! I liked that the beach was so close to the hotel it really is a stunning location! 10/10 The food was the worst thing for me. Absolute hogs meat. I think I ate there 3 times and each time I left hungry. You are close to all the shops and food places so it wasn’t much of an issue but I wouldnt recommend the buffet. The all inclusive snacks throughout the day could be improved all I ever seen was some half cooked ham and cheese toasties and some cookies. Not allowed to refill water bottles from the drinking water taps for some reason! The room was very basic with no fridge which was not ideal! Overall the location is the only thing going for the hotel i would possibly stay again if I was not all inclusive as I didn’t find it good value for money.

The food was sub standard, came to lunch on the 16th June.. Dining room.. Was saturated with school children over 40 of them, the food trays were left empty.. Came to dinner and the same again, the staff can't cope with demand and as a paying guests all inclusive would exspect better treatment, The staff were dis Intrested and reception did not want to know about complaint.. Joseph struggled to understand English.. But so fluent in English when all is going well. And grabbed my phone on. Existing causing damage, complained to reception and dismissed.. But hotel has full cameras.. The food is substandard, and rooms are basic..all Needs updating, issue with door, the reception on arrival was shocking.... As made to scan and check in.. But there computers were not updating.. The door lock unresponsive, suppose to be double Room but have two beds.. Despencers in bathroom don't work.. This is suppose to be a birthday holiday, but, I would not book this hotel again.. Unless desperate for holiday and want physical abuse by staff..

I was a bit worried after reading the reviews but we got a really good all inclusive deal so thought it was anyway going to be worth the money. We actually had a GREAT time & this hotel has an amazing value for money !! I don't know if we got lucky but we had a massive room with a huge walk-in shower, private mini fridge, balcony & the furniture looked brand new. The hotel lobby, bar & restaurant also look like they've been refurbished. Not at all dated like some reviews & pictures suggested. The hotel grounds were very clean, so were our towels that were changed every single day (unlike some reviews suggested). If I have something negative to say about the rooms, the bathroom is large but lacks a basic shelf to put your stuff & the aircon is not very strong. Some people wrote it doesn't work at all, this is NOT true. But it is on the weak side so on very hot days, it can take awhile to feel fresh in the room. The bed is very comfortable & the room cleaned every day. The wifi is not great on the hotel grounds even the 5G barely works I think it might be a problem in the area. Location is unbeatable, the beach is right across the street & you're 3 to 10 minutes away from the shops, restaurants & bars of the center. The bus stop is also right across the street if you book an excursion or want to get on the little train that goes around cala d'or. There are 2 large swimming pools & a small one that are just great. In early June it wasn't too packed & we always got loungers without any problem. The hotel also has a mini club for kids, an arcade games room, massage chairs & pool tables for 2 euros. If you get the all inclusive package, theres unlimited drinks at the bar from 10 am to 11pm with a selection of free cocktails, local liquors, soft drinks, ice cream & an area where you can get a snack, a coffee machine, a juice machine, beer on tap & soft drinks dispensers. The cocktails & juices taste a bit watered down like powder mix but still good enough. Just don't expect a freshly prepared pina colada with premium ingredients. The shots they give are huge though & the local beer very good. By the reception there's a water fountain, another coffee machine & at night they leave cookies out if you're feeling peckish. The restaurant opens for breakfast (7.45 to 10.15), lunch (1-3pm) & dinner (6.30-9pm) & again I saw a lot of bad reviews but there was plenty of food until closing time, lots of choice & there was variety from day to day along with the usual staples. I don't know what to say other than if you do not enjoy buffet food & you want something gourmet then don't book an all inclusive stay. The food was good for what it was. I'm a vegetarian so I have even less options than other people & although proteins were lacking, I still enjoyed eating there every day. There's always a bread station, salad bar, fries, potatoes or rice, some meat, chichen or fish, some vegetables, pasta with 3 sauces, grated cheese, hard cheese, fruits, desserts & ice cream. And then special dishes that change every day (asian, mexican, italian, spanish, pizza, paella, tempura, calamari). Plus wine, beer, water & soft drinks dispensers. Breakfast is good as well (the coffee machine only works for breakfast) with 3 types of eggs, beans, bacon, hash browns, lots of breads, cheeses & cold cuts, jams, nutella, pastries, fruits, yogurts, cereals, muffins, etc. I mean it is more variety than most of us eat in a week. It's just that if you put a bit of everything on your plate then yes it's going to be similar tomorrow. We didn't mind. I also read many negative reviews about needing to pay for everything & for cups. So there are things included in the all inclusive deal & there are extras like anywhere else. And then the cup situation is really simple, you pay 1 euro for a refillable cup & you get your euro back when you return it. I don't think people realize how messy & dirty & filled with bugs the place would get if they didn't do this. It actually keeps the premise really clean & prevents the hotel from running out. The staff was lovely, if a bit stressed in the restaurant during rush hour because they keep clearing plates from tables (sometimes when you're not even finished) but overall it was a really good stay & the best value. If this was a 4 or 5 star hotel with the price that comes with it, I would review this very differently, but people have to remember what they paid for what they got. The weather was also lovely (sunny, dry, hot during the day but cooler at night) at that time of the year so I would highly recommend it.