GARDEN OF SUN HOTEL

Animation team are excellent, poolside bar staff are vsry good at job and quick to serve. Pool is very clean and great for all ages. Rooms are very clean and aur conditioned. Hotel is only 10min walk from all pubs and restaurants. Taxi is only €5 to town. Over all highly recommended.

The location is one of the few genuinely positive things I can say about this hotel. It’s really close to the main strip and the beach, with frequent shuttle services running to and from both town and the beach. Check out is at 12pm, which is convenient and gives you loads of time on your last day. The evening entertainment was decent, and the pool looked to be cleaned daily. Unfortunately, those are probably the only positive things I can say about our stay. Firstly, the hotel does not look like the photos advertised online. My partner and I were travelling with two other couples, and we booked three double rooms together under the same booking. When we arrived, both of the other couples were given the double rooms they had booked, while my partner and I were taken to what the hotel described as a “promo room” … essentially a cheaper room where you simply get whatever is available. The issue is that we did not book or pay for a promo room. We paid for a double room. Despite showing staff our booking confirmation, we were told that the hotel was fully booked and that they could not give us the room we had paid for. We were therefore forced to spend our first night in the promo room, which was absolutely filthy. The bathroom was covered in mould, there were two single beds instead of the double bed we had booked, the bed sheets were covered in lint, and the A/C did not work. The night manager promised us, in writing, that we would be moved to a double room the following day. However, the next morning we were shown two different rooms, all of which were essentially identical to the incorrect room we had already been given. After a considerable amount of arguing, staff then had the audacity to ask us to PAY EXTRA for a double room…the exact room type we had already booked and paid for. Even after showing staff the night manager’s written message confirming that we would be given a double room, they still failed to provide what had been promised. Eventually, after far more arguing than should ever have been necessary, we were given an accessible double room. In short, it seemed like the hotel overbooked its double rooms, placed us in a cheaper “promo room”, and simply hoped that we would accept it without complaining. The entire situation was handled incredibly poorly and left us feeling completely misled. The food situation was equally concerning. I have a severe allergy to nuts and peanuts, so I specifically spoke to Guest Relations about this. I was assured that precautions were taken and was told that there was only one particular dish I needed to avoid. Lo and behold, at our very first breakfast buffet, numerous dishes were sprinkled with nuts, while guests were freely mixing and matching serving tongs between different dishes. For someone with a severe allergy, this is not a minor inconvenience, it is a serious safety concern. The information I was given by Guest Relations was completely inconsistent with the reality of the buffet. The hygiene around the food was also appalling. Everything was covered in flies. The fruit, hot food, dips and desserts all had flies landing and crawling on them, and none of the dishes had protective covers. At times, flies were literally swarming around the food. It was genuinely disgusting and completely put us off eating. Even setting the hygiene issues aside, the food itself was tasteless and dull. The evening entertainment was reasonably decent. However, during the day, the speakers around the pool blast bass heavy music at such an extreme volume that you can barely hear the person sitting next to you. This continues into the evening alongside the entertainment, so if you’re planning on sleeping before around 11pm, I would not count on it. The communal hotel toilets were also disgusting. The floors were constantly drenched in water, and the toilets regularly appeared dirty and poorly maintained. What makes this even more frustrating is that staff would spend around an hour cleaning them during lunch service, yet they somehow still remained in an unacceptable condition. Most of the staff were polite enough and caused no issues personally, but unfortunately they were not particularly helpful when problems actually needed to be resolved. The one exception was a lovely young man named Emre, who was understanding, helpful and made a genuine effort to translate our concerns to other members of staff. He deserves recognition for being one of the very few people who genuinely seemed interested in helping us. Finally, I feel it is important to explain why I am writing this review. A member of staff specifically asked our group to leave a review and then proceeded to stand over my shoulder and watch my phone while I was writing it. When I asked why I could not write the review privately, she told me that she needed to take a photograph of the completed review to show her manager. I personally found this really inappropriate. Guests should be able to leave honest feedback privately and without feeling watched or pressured by hotel staff. This experience also made me seriously question how representative some of the positive reviews actually are. Overall, I would strongly advise people to read the negative reviews carefully before booking. Based on our experience, this hotel is absolutely not worth the money, and many of the criticisms raised by other guests reflect exactly what we experienced ourselves. The hotel’s responses to negative reviews also appear to be generic AI responses rather than genuine attempts to address the issues being raised. Regardless of how the hotel chooses to respond publicly, the problems described in this review are what we personally experienced during our stay. In terms of photo evidence, these will be uploaded to multiple different platforms under the same review in order to shed some light on how bad this hotel is - photo uploads doesn’t seem to be an option here.

The service was good, the shop was a bit expensive, really nice location.

very nice experience food was ok staff was nice wouldn’t buy from shop in hotel as the price is super high

we are very satisfied with the experience and the food is do delicious. This is second year for my grandparents and they are satisfied too. We will come again. The personal is so good too

Location is good.very nice.room is comfortable and clean

We had wonderful holıday. Friendly personal, delicious cuisine, great see, sunny weather...