FUJAIRAH ROTANA RESORT & SPA

The place is nice! The food is delicious! And the staff is friendly and approacheable, very helpful too.. especially Miss Xiebel ! She is so nice and present at our table every meal!!

Overall experience was amazing. One staff truly standed out. She is the life of the dinning room for Mozaic restaurant. Xeibel truly has demonstrated love for the craft. She greeted everyone by their name. Found time to make sure you are taken cared for.A real 5 star experience.

we stayed in fujairah rotana .it was very good experience .we enjoyed the pool very much .watched a football match in bar muda . special thanks to miss xiebel ,Mr sanjay at mozaiqe during our dinner and breakfast .Mr saed for taking care of us during our stay

Everything was great. Servers Chitra Bugha and Sanjay were Incredible, very polite and effective

Very Nice experience. Very accomodating staff

I’m very disappointed with our recent stay at Rotana Fujairah. Staff were very friendly, however!!! The biggest concern was finding sand on the bed upon arrival, which made us question whether the bed sheets had actually been changed after the previous guest. This is simply unacceptable for a hotel of this standard. The carpet also had noticeable stains, giving the room an unclean appearance. During our previous visits, the hotel always provided a warm welcome with thoughtful room arrangements, but unfortunately, that special touch was completely missing this time. The dinner buffet was another major disappointment. The selection was very limited, consisting mainly of rice and pasta. The beef with okra was poorly cooked and lacked quality. Overall, the food was far below what we expected and did not reflect the standards of a 5-star hotel. Compared to our previous stays, the overall experience has declined significantly. We used to enjoy staying here and created wonderful family memories, which makes this visit even more disappointing. I sincerely hope the management addresses these issues and restores the high standards that made us choose this hotel in the past.

We recently held our Annual Event on June 27–28, and we would like to express our sincere appreciation and gratitude to the entire team for the excellent service, hospitality, and support extended to us throughout the event. A special thank you to Jiam for the outstanding support provided from beginning to end. The commitment, teamwork, and efforts shown by Jiam, Leonid, Alex, Bibin, Aneena, Sardor, Marzouk, Sara, and the entire team played an important role in making our event successful and memorable.

One of the amazing resorts i visited.hospitality to the core.buggy team shawn,uttam did fantastic job.marzouk got us best upgrade at the reception counter.during breakfast and dinner the team of bibin,waahwaah,kaung,leo,may all ensured our needs were taken care of.room was cleaned to the most satisfied level

Overall, the hotel has a great location, comfortable rooms, decent food, a nice pool, and friendly housekeeping staff. We live in Dubai and often spend weekends at different hotels with our children for a change of scenery. This was the first time I encountered this kind of service. We came for just two days to escape the heat in Dubai. During our stay, it was hot and humid outside, and due to strong waves, swimming was not possible. This was, of course, not the hotel’s fault. The pool was available, drinks were served, and the children still enjoyed playing by the water. A special thank you for the Kids Club. My children loved it, and it truly made our stay much easier. Since it was humid outside, swimming was impossible, and spending too much time in the sun was not appealing, having such a good Kids Club was a real advantage. While the children were there, I was able to visit the spa and enjoy a massage, which I really liked. Unfortunately, our overall impression was negatively affected by the behavior of some staff members. On our second day, several employees addressed my children directly and made remarks to them while I was standing right next to them. If there are concerns about children’s behavior, I believe staff should address the parents, especially when they are present. An even more unpleasant incident happened at the elevator. We arrived at the elevator at the same time as a staff member assisting guests with luggage. When the doors opened, my children were about to enter, but the employee abruptly stopped my child, said, “Not you now,” and allowed other adult guests to enter first. To be fair, I am not entirely sure whether he physically touched my child or simply put his arm out to prevent her from entering, as my husband and I were standing behind the children at that moment. However, regardless of whether there was direct contact, I found this to be a very poor way to communicate. If there was a reason to let other guests go ahead, this could have been handled politely by simply asking my children to wait for the next elevator. I would have happily explained that to them myself. It is a pity because the location, rooms, food, Kids Club, spa, and massage left a very positive impression. However, the behavior of these two employees overshadowed the rest of our stay, and unfortunately, I cannot recommend this hotel to families with children.

Great location with a wonderful atmosphere, making it an ideal spot for a relaxing vacation. A special thanks to Denny and Chetana from Mozaique the Mozaique restaurant, great breakfast experience.