Four Points by Sheraton Bali Kuta

all good experience thank you for your hospitality 🫶🏻

A truly magical stay with an incredible atmosphere!" From the moment we walked in, we were blown away by the incredible ambiance of this hotel. The modern decor combined with warm, soft lighting creates an immensely welcoming and cozy vibe. It’s the perfect blend of luxury and comfort. Every corner of the property feels thoughtfully designed to help you unwind and enjoy the moment. If you're looking for a stay with fantastic atmosphere, exceptional service, and great aesthetics, this is the place to be. Highly recommended!

I first discovered this hotel through a TikTok influencer who mentioned the beautiful swimming pool, kids' playground, and a complimentary ice cream or iced chocolate served at the lobby upon arrival. Since it looked like a great place for families, I decided to book a 2-night stay with my wife and daughter. Upon arrival, we were welcomed by Wulan at the Front Office. The check-in process was smooth, and we were assigned Room 367. She also arranged for someone to assist with our luggage. However, I was a little surprised that we did not receive any welcome drink, ice cream, or iced chocolate as mentioned in the TikTok video. For a hotel of this category, I expected some kind of welcome refreshment. The room itself was comfortable and met our expectations. On our first afternoon, we went swimming with our daughter at the G Floor pool. I asked a staff member, who I believe was a trainee, where I could get pool towels. She said she didn't know but told me she would come back with towels for us. Unfortunately, we waited for around 30 minutes and she never returned. In the end, we went back to our room. Later that evening, we ordered room service for dinner, and the food was very good. The next morning, we had breakfast at 7:00 AM. The food and beverages were excellent, with plenty of choices considering the room rate. More importantly, the restaurant team was attentive, friendly, and paid great attention to detail. Without a doubt, the restaurant team was the highlight of our stay. A special thank you to Joe, Arianta, and Ary. Ary made our daughter very happy with a simple balloon, which was a small gesture but meant a lot. Joe and Arianta greeted us by name, making us feel genuinely welcomed. After breakfast, I asked a maintenance staff member why we couldn't find the local TV channel RCTI. He simply informed us that it was not available. Later, we visited the kids' playground. Dion, who was in charge, was kind and helpful. My daughter had a wonderful time. I only feel that a little more energy and interaction with the children would make the experience even better. On our second morning at breakfast, we received a lovely surprise from Vanesha from the kitchen team—a special pancake with ice cream because it was our checkout day. It was such a thoughtful gesture, and it created a memorable ending to our stay. The biggest highlight of our experience was meeting Mr. Parta, the Front Office Manager. He took the time to ask about our stay and genuinely listened to all of our feedback and concerns. His hospitality was exceptional. He offered us a late checkout until 4:00 PM, asked if there was anything else he could assist with, and even helped arrange valet service for our car upon departure. His professionalism and genuine care completely changed our overall impression of the hotel. I understand that no hotel is perfect, and my intention is not to criticize but to share honest feedback that may help the team improve and become even more consistent. What impressed me most was the hospitality shown by the restaurant team and Mr. Parta. They truly know how to make guests feel welcome and valued, and they have a significant impact on the overall guest experience. Because of them, my overall rating changed from what would have been 3 stars to a full 5-star experience. I would personally like to recognize the following team members: Joe and Arianta for their warm leadership and attentive service. Ary for the thoughtful balloon that made our daughter smile. Vanesha for the wonderful breakfast surprise on our last morning. And especially Mr. Parta, the true star of our stay, for his outstanding hospitality and guest care. Thank you to the entire team. We truly appreciate your kindness and dedication, and we will definitely come back again in the future. Well done, everyone!

We are on our honeymoon together. The service was excellent. We really enjoyed all the staff en their involvement in our honeymoon. We were flushed with gifts and nice treats during our stay.

Very perfectly happy! BEST EXPERIENCE EVER IN MY LIFE!

Was live. Only the Restaurant workersnwas Not Professional

An OK location but once you see the Hotel you are relieved. Good atmosphere in the Hotel with a kind staff. The rooms are average with nothing special but still simple and nice. Good value with a good breakfast and nice pool. Everything was nice and clean and rather quiet but still with people talking.

Great location. It was nice and quiet. The room was fine- clean. The service of the staff was great.

It was a perfect hotel and a friendly personal. I will defenitly come back!

Friendly people and great rooms

We came to Kuta, Bali for our honeymoon. The hotel has a structure where a swimming pool is in the center and guest rooms surround it. Among the many hotels in Kuta, the facilities are excellent, and the breakfast is delicious. Also, all the staff are passionate and friendly.

Went to the restuarant for dinner last night. Ordered spaghetti carbonara and pork spare ribs. They offerred us 4 beers in a bucket as a special. The first beer was cold but the second beer was obviously a hot beer poked into the bucket. When the meals finally arrived they were cold. There was no pepper or salt at the table, and after we could not get anyones attention I had to get up and find someone. They provided tiny little satchels of white pepper, and when we requested some black pepper they had to go to the kitchen to find some. The "romantic?" lighting was so dim I could hardly tell what my tasteless vegetables were. At the end of the meal we sat there for 15 mins thinking maybe someone would come by and ask us if there was anything else we would like, but no such luck. Eventually someone did come and ask how was our meal and upon our reply we received words to the effect , thats a bit sad, and then he just walked away.

Excellent service and good environment around the hotel.

Really nice hotel, staff very friendly.

Nice location and atmosphere is well as well and safe. The service is prefect, very enjoy the time here

We have a good experiencd at foir points

It is too hot and humid. but Here are very nice facilities and restaurants.

It amazing place amazing people lovely food and just good experience

The staff were very accomodating and all smiles. I like the room with the pool view. And the mini veranda where I can relax. I’d love the channels on the television. I hope they can have a Filipino channels too

Perfect location and comfortable rooms. The breakfast was also amazing. I will definitely come back!

Excellent experience... only if can add few more options for vegetarians

Four points is a great location to enjoy a relaxing trip for a couple or family. The service is outstanding, friendly and kind staff, clean and affordable hotel. This is our second time returning to this hotel, and look forward to many more trips to come.

The best hotel.Sayka is the best in the front exit is the best employee.Thanks you.

Can't fault it. Australian family of 4. Stayed there for 10 days and loved it. Staff are just warm, friendly and accommodating. We had breakfast included which was a very nice buffet with lots of options. Facilities are lovely with lots to do. We would stay here again for sure.

Great amenties. Good location.

Had a wonderful stay at Four Points by Sheraton! The service was excellent from start to finish. Special thanks to Ade from the Front Office—very welcoming, professional, and accommodating. She made our stay even more comfortable. Highly recommended and would definitely stay here again!