Fontana Apartment

My stay at this apartment would have been a 5-star review if it weren't for a rough start. I am very specific when making reservations, and if I am unsure about something, I always ask. On the website, I reserved a deluxe apartment and specifically inquired if it had a panoramic view of the sea, as the pictures seemed ambiguous. The response I received was, 'Dear Sir or Madam, this apartment has a panoramic view of the sea. Don't worry the view is perfect. The parking space is additionally charged 20 Euros per day.' When we arrived, everything seemed to go smoothly at the agency running the place. They were all sweet and nice, providing us with a card for the parking garage and a private spot just for us. The lady accompanied us to the beautiful and clean apartment on the 3rd floor, but to our disappointment, the view did not match the promised 'panoramic' sea view. It could be argued it had a partial sea view, but it was far from what I had expected. The lady called the agency to resolve the issue, and it seemed like we would quickly switch to another apartment. However, the situation took an unexpected turn when she returned and tried to convince me that there are two apartments listed as deluxe, and she couldn't give us the other one. I showed her the message that clearly stated a 'panoramic' sea view, but they continued to insist that this apartment had the view we were promised, which was nonsense. Needless to say, I was becoming increasingly frustrated with all the confusion. Determined not to give up, we returned to the agency and spoke with Mrs. Snežana. Initially, she also tried to convince me that I booked the apartment on the third floor, but eventually accepted my complaint and offered a resolution. She suggested that we move to the tenth floor the next day, where we would have the stunning PANORAMIC sea view we desired. To make amends, she even offered a discount for one night, which I politely declined, as it wasn't about the money, but rather the principle. The new apartment on the tenth floor was indeed a treat, with its captivating panoramic sea view. It was as pretty, clean, and perfect as I had hoped for. The location was ideal, situated right behind Hotel Budva. Ultimately, if it weren't for the initial mix-up, my stay would have undoubtedly received a 5-star rating without a second thought. I was willing to give it a 4-star review if they corrected the listing as promised, making it clear which apartment is booked, but regrettably, they did not follow through. In conclusion, despite the initial hiccups, I still recommend these apartments for their excellent location, cleanliness, and modern equipment.

I am writing this while my ears explode from the terrible noise just outside the window of the apartment. While I was supposed to be sleeping already, it is literally impossible because the apartment is not adequate for people that at some point need to rest from a day of sightseeing and exploring the city. But, why don’t we start with the beginning of this story? I booked this apartment a few months ago and was excited about my stay. When I arrived to the address that appears on this site for the apartment, it came obvious that the address was wrong, so we called the contact person and we were told that “maybe the address was wrong online”. They said that someone was picking us up at the mall, which provided that we are visiting, we didn’t know where it was. We managed to arrive there within 10 minutes and had to wait another 15 minutes under the sun for the person who was taking us to the apartment. When we arrived, we brought up that the address was wrong, to which they responded, “oh maybe is wrong, yeah”. The address is still wrong btw... then, the person told us that we hadn’t pay and even though we showed the paid receipt and the credit card charge, we had to spend 10 minutes with the manager clarifying that it was paid. After this, we noticed the broken sink in the bathroom and that the shower can not contain water inside, so everytime you take a shower, water will flood the bathroom. We then went out to explore the city and returned around midnight when the Budva scene was firing up with music so loud that could be heard in Kotor, but we were hopeful that the owners of the apartment would have prepared their apartments for this never ending noise. Well, how wrong were we? Short answer, very wrong! I do not think that anyone deserves such a bad apartment. Please go anywhere else, but here! People don’t care about customers and have the worst attitude.