Very disappointing start
pirms 2 mēnešiCheck in takes an eternity, app doesn’t allow you to book restaurants did get sorted by guest relations but only after a WhatsApp message, when I spoke to the lady directly she told me I had to turn up in person in the middle of the day tomorrow to arrange. Up to the room (second most expensive they have) and there’s a few dirty wipes left on the balcony. No room service menu on the app or in the room so I have to phone reception to drop one off. Menu dropped off, beyond limited but that is what it is - I’m currently on my sixth phone call trying to order the room service, I’ve been transferred every time by reception and been told each time I’m speaking to the wrong person, two of them hung up, three told me to phone reception (which of course I had done) and the final one put me through to the chef who rudely told me he wasn’t the correct person to speak to and I needed to phone ‘20’ from my phone - which of course I had done. I’ll update but first impressions are that this will be disappointing - Premium price and so far sub-par service and experience, it’s usually the service that you pay for and it’s absolutely nowhere near at the moment aside from Eleni at Guest relations who has been helpful.
