FIVE PALM JUMEIRAH

I stayed at FIVE Palm Jumeirah from 2nd-6th July 2026 to celebrate my birthday, and I genuinely couldn’t have chosen a better hotel. From the moment we arrived until the moment we left, everything exceeded our expectations. Location: The hotel is in a fantastic location and was very easy to get to. Whether you’re looking to relax, explore Dubai or enjoy the nightlife, it’s perfectly situated. Atmosphere: The vibe throughout the hotel was amazing. It has a fun, lively atmosphere while still feeling welcoming and friendly. It strikes the perfect balance between luxury, relaxation and entertainment. Rooms: We stayed in a Superior Room with Sea View, and it was absolutely beautiful. The room was spacious, modern, exceptionally clean and had everything we needed for a comfortable stay. Waking up to the sea view each morning was the perfect way to start the day and made the experience even more special. Value: Considering the quality of the hotel, facilities and outstanding level of service, it offered excellent value for money. Cleanliness: Immaculate. Every area of the hotel was spotless, and the housekeeping team maintained an exceptionally high standard throughout our stay. Noise level: Despite the lively atmosphere around the pool during the day, we had absolutely no issues with noise. The music was turned off at a very respectable time, so we were always able to enjoy a peaceful night’s sleep. Amenities: We wanted for nothing. The hotel had everything we needed, and even the little things you may have forgotten to pack were available on site. Every detail had clearly been considered. We also hired a rental car during our stay, and the valet service was seamless. It made coming back to the hotel completely stress-free and meant we never had to worry about finding parking ourselves. The team always had the car ready quickly, making it an effortless experience. The standout feature, however, was the service. Without question, it is the best customer service I’ve ever experienced. Every member of staff we encountered was warm, professional, attentive and genuinely cared about making our stay as enjoyable as possible. They all went above and beyond to make my birthday feel incredibly special, and it’s something I’ll always remember. The moment that truly amazed me came after checkout. I accidentally left my passport in my room before heading to the airport. The Front Office Manager personally arranged for it to be collected and delivered to me in a hotel vehicle so I could catch my flight. If that isn’t top-tier service, I don’t know what is. I’ve travelled to many countries and stayed in countless hotels, and I’ve genuinely never experienced hospitality like this. There are so many luxury hotels to choose from in Dubai, but it’s the people who make FIVE Palm Jumeirah so special. This was my first stay here, and it certainly won’t be my last. I’ll choose FIVE Palm Jumeirah every single time I visit Dubai. Thank you to the entire team for giving me a birthday I’ll never forget. I can’t wait to return. See you again soon!

10 stars Such great hospitality & atmosphere

Nice place with amazing food,cool Dj We had fun a lot,highly recommended

Had an amazing day at Praia Beach Club! The atmosphere was beautiful, the beach was pristine, and the staff were warm, attentive, and welcoming. The food and drinks were fresh and delicious, and the whole experience felt relaxing from start to finish. It's the perfect place to unwind, enjoy the views, and spend quality time with friends or family. I’ll definitely be coming back. Highly recommended!

We were disappointed with our stay at Five Palm especially given we had wanted to stay there for years. We have stayed at various other 5 star hotels in Dubai previously and Five Palm didn’t come close. The service was severely lacking. We arrived early and were told we could expect a message to check in by 3pm. No message came. Just after 3pm we asked reception if the room was ready and was told it would be a little longer. This happened again and we eventually checked in late and after check in time. We went back to our room at 6pm to get ready and our luggage had still not arrived! There was only one bathrobe in the room. The bath tub was stained and filthy. The toiletries in the room are cheap and not luxury as you would expect. The main pool area was hectic. It was difficult to get sunbeds as half the area is closed off to paying outside guests. It was difficult to get service at the pool. There are clearly not enough staff to attend to the amount of people at the hotel. It’s one of those places that only cares about Instagram perceptions and is not as good in real life. The one saving grace was Cinque restaurant which was lovely - great food and service there. Would not stay again and would not recommend this hotel to others.

Had a fantastic experience at Pool Venue! The food was delicious, the drinks were excellent and the service was outstanding. The staff were friendly, attentive and made us feel very welcome. Great atmosphere all around I’ll definitely be coming back and would highly recommend it!

The staff are very attentive and welcoming, the vibes are immaculate, definitely to be back again soon!

Great beachside restaurant with an amazing sea view 🌊 The food was fresh and tasty, and the service was quick and friendly. Overall, a very relaxing and enjoyable experience

Muhammad Imran and Jasphine are excellent for making our beds and rooms

This is a review not for five palm - we had issues but in fairness was rectified by the team. This review is for Eka who works at Numa restaurant. She took time to get to know us, helped us celebrate our anniversary and truly went above and beyond. My wife and I are grateful to her for this and we hope the Five team appreciate her hard work too