Filion Suites Resort & Spa

Beautiful and fantastic stay. The staff truly went above and beyond to help us from writing down recommendations of areas to go beaches with easier access for my 6 month pregnant girlfriend and also tours worth doing. We needed a late check and that wasnt a problem. The food was amazing also different mains with regular foods that we also loved. The pool area's was perfect offering relaxing area's or area's close to the bar which also offered great food drinks and even ice cream. All round review was 10/10 couldn't even ask for more. We are even planning on re visiting next year for the first time as a family. It was so special we didnt want to leave.

Very nice family resort. Away from the hustle and bustle of the typical beach resort. Room was actually more like an apartment, very cosy and plenty of space for the four of us. Cleaning, water and towels every day, very impressed. We had a balcony view over the pool and the bar area and thus we did not miss any of the evening shows, and they had something every night. Good entertainment. Food was ok, I always found something to eat, I would have likes more local food choices, but i understand they need to cater to a very international crowd. And it was very international, which was good. Two days in a row bakery chef spoiled us with a local desert called Galoktompaureko, this was delicious. Staff were incredibly kind and generous, i mentioned one evening that my partner is 45 that day and asked if i can buy a bottle of Champagne. We got that for free and even if this is an all inclusive I was not expecting that at all. I can recommend, it was a nice week in Greece. Thank you Maria in the bar for all the special drinks you made for my 2 boys :)

Food is amazing! The customer service is great from the staff and they are very friendly people, bus service to beach was also very convenient and straightforward.

Possibly one of the worst hotel experiences I have ever had. The trip started with being put in a bog-standard room where the shower head did not even stay on the wall. When checking out booking, we could confirm we’d booked the superior room, which had different furnishings to what we’d been given. The man on reception was there alone - it was 11pm - and said we could sort it in the morning. We had a plate of ham and bread in the fridge which was honestly not worth having. We were moved into a much nicer room at 3pm the next day but were without a room from 10am-3pm. I’d be very clear in writing that this hotel is not 5*, nor is the treatment that you receive from the staff. There is no real Coca Cola so any drinks you might like with this as a mixer will taste like the cheapest syrup drink you can imagine. The bottom pool is at the bottom of the steepest hill with no steps at the end, and the pool bar has random scraps of food for ‘lunch’ - the bar men on this particular bar were very lovely in Fairness. There were also no toilet facilities at this pool - the walk to the bathroom was around 10 mins up the hill in the main hotel, so I can only imagine what goes on in that pool. There were dead bugs on the steps on outside our room every day, and it talking loads. Our bedsheets were changed at all when we were there, and if you want an afternoon nap, the cleaners will relentlessly knock and they won’t come back to make your room up - this happened twice and we didn’t get fresh towels or anything. We had the same pool towel all week as well, and you need €10 cash to deposit - which we did not know about prior - luckily they gave us a towel in the end as we had no way of getting cash. The bus shuttle runs until 17:30 into town, and drops you at a resturant I can only assume is owned by them as it’s not in the main part of town where the beach is, and they don’t tell you either. Main town is around a 10 min walk. If you want to escape the evenings there you will pay €15 each way in a taxi for a 6 minute journey to go into town. Evening entertainment is pants and not much to do for kids at all. Finally, we were told our transfer time, and when we went to reception there was a bus. The staff told us this was not our bus so we didn’t get on it, instead we should have been told that we were being collected from Bali Mare as they had a piece of paper with our names on. When we checked, the paper was gone and the very angry manager had gone home for the day. We missed our transfer and have had to pay €70 to get to the airport. Staff were incredibly unhelpful except on of the workers there, I didn’t catch his name but he was really great and helped us get a taxi - maybe Janis? The attitude of the manager is awful. We spoke to a few other guests who had also been shouted at and argued with. I would say this hotel is 3* at best and truly not worth the money.

⭐️⭐️⭐️⭐️⭐️ Amazing hotel with incredible views and fantastic staff! We had such a great stay here. One of the first things you notice is the incredible views of the mountains and the sunsets, absolutely beautiful and something we never got bored of. The staff throughout the whole hotel were fantastic, especially the bar staff who were always friendly, welcoming and made the experience even better. The reception team were also brilliant and always did everything they could to help and make sure guests were happy. The food was awesome with so much variety every day. Some of my favourites were the rabbit, beef and lamb dishes. Breakfast was also great, especially the fresh omelettes and pancakes. The entertainment was really enjoyable. One night in particular stood out with George Rasoulis performing Popular Rock Acoustic. It was such a professional, excellent show and a real highlight of the holiday. Our room was always clean and well looked after. The cleaner came every day, tidied everything, topped up the water and replaced toiletries whenever needed. There’s also a small shop on site which is extremely convenient. It has pretty much everything you need including cold drinks, cigarettes, clothes, towels, snacks, sun cream and plenty more. The prices were also very reasonable and didn’t feel like typical expensive hotel prices. The free shuttle service to Bali Beach was great. They usually had around three shuttles available for each time slot, so getting down to the beach was easy. A couple of times we took a taxi to Baboo Beach Club which became our favourite spot to eat, drink and swim. The pools around the hotel were all lovely, refreshing and kept very clean. There were also plenty of sunbeds available which made relaxing easy. The hotel is built into the hillside so there are quite a few stairs and walking involved, but there is a lift from floors 1–5 which we used a lot and it really helped. Another thing that really impressed me was the WiFi. It was included, reached every part of the complex and was honestly the best internet connection I’ve ever had at a hotel. Overall we had an amazing stay. Beautiful location, great food, brilliant staff, clean rooms and everything you need for a relaxing holiday. Would definitely recommend! Such value for your money!

Excelentní hotel with Amazing views and fantastic personál. The rooms are clean and big enough. The spa offers massages.

An excelent hotel with amazing Viena and fantastic staff Food and drinks

Hotel located on the side of a valley weigh a shuttle bus down to the town on the half hour. The hotel is on 5 floors with lifts to the dining area on the third, the pool is on the first floor (ground) where there is a pool bar and snacks throughout the daytime. The rooms that face the pool bar are unfortunately very close to the activities / music events that are scheduled for the evenings every night. We were on the third floor facing the pool bar along with other families with small children and the music was relentless from 9pm to 11pm every night, so we didn’t get much sleep and I think that goes for the other 30 families facing that way. The food was substandard all meat dishes were overcook and rock hard, the chicken was dry and cooked to distraction, all I could eat was spaghetti and bolognaise or pizza. Total 2 star standard. The staff were wonderful from room maids to reception to dinning staff. But this didn’t help the experience we had we went as a family 5 adult and two 11 year old boys and we all struggled with the food. The rooms were o.k thee maid came in each day and kept the room clean. I watched the poolside cleaners one morning cleaning the sun cream of the inner side of the pool and rinsing his brush in the pool - poor hygiene cracked and broken tile's. Overall the hotel was sad and in need of urgent repairs there was also constant building workers on site extending the site and that was very evident and noisy. Conclusion money not well spent and feel that we have been scammed when we were told it met all 5star standards. My eldest son said he felt trapped with no other outlet

Our stay at Filion Suites Resort & Spa was absolutely wonderful from start to finish. The location is perfect for anyone wanting to experience the beauty of the Greek mountains. Surrounded by stunning scenery, the hotel offers a peaceful and relaxing atmosphere that makes it easy to unwind and enjoy the natural surroundings. The ambiance throughout the resort is beautiful, making it an ideal destination for both families and couples looking for a memorable getaway. What truly sets this hotel apart is its exceptional staff. Every member of the team goes above and beyond to ensure your stay is one to remember. From the friendly and professional reception staff to the attentive bar and restaurant teams, as well as the hardworking housekeeping staff, everyone is incredibly welcoming, helpful and genuinely committed to providing outstanding service. The rooms are spacious, comfortable and maintained to an exceptionally high standard of cleanliness. It was clear that great care is taken to ensure guests feel comfortable throughout their stay. The food and drink selection is also excellent, with a wide variety of options to suit every taste and preference. Whether you’re enjoying breakfast, lunch, dinner, or relaxing with a drink, there is something for everyone. Overall, Filion Suites Hotel & Spa offers the perfect combination of beautiful surroundings, outstanding hospitality, comfortable accommodation and excellent dining. We would highly recommend it to anyone looking for a peaceful and memorable stay in Crete. Thank you to you all for the most amazing holiday. Emily and Isabella x

Firstly I will point out the positives of this hotel. The setting of this hotel is stunning and pretty quiet. Our room wasn’t the largest, but it had a very comfortable bed, and the telly and fridge was good. We had a balcony that had table and chairs and one sun lounger. The air com was very good in our room, The food was tasty and mostly Luke warm, no matter what time you ate. There was a choice of 3 swimming pools and plenty of sun lounger’s to use. There was a bus that would take you to the beach during the day at no extra cost. Negatives If you are expecting 5 star luxury and service , this isn’t the hotel for you? At best it was a good 3 star hotel maybe 4 The drinks package was pretty rubbish, the soft drinks were passable, the spirits were harsh in taste, the beer was good, and the teas and coffees . Getting your room cleaned is a bit of a challenge, you will be given toilet rolls and clean towels, we did ask for a complete bed change as we were there 2 weeks. But if we hadn’t gone to the reception to ask for a cleaner, I’m not sure whether we would have had one? The toilets around the hotel are pretty poor and not the cleanest , I never saw a cleaner at all cleaning them for the whole stay. The staff were a mixture of politeness and rude and abrupt, Mostly friendly thankfully for us. We hired a car for a week which was needed , I wouldn’t have wanted to have spent my whole 2 weeks at the hotel only. I personally wouldn’t come back here, there’s better hotels that we would rather stay in.

Positives: Most of the staff Are lovely and have good language skills. The views are stunning & rooms are spacious and comfy with everything you need Negatives: The food and drink are well below standard for a supposedly 5 star, very cheap and all the cocktails are sugary. Couldn’t drink the wine or coffee. They also don’t serve you drinks in the evening you have to help yourself. Very low standard compared to other 5 star Greek hotels. We ended up eating out most evenings. The communal areas are not the cleanest with bins not being emptied and pool areas not cleaned from day before. There were also health and safety issues we noticed throughout the resort. Overall it’s definitely not a 5 star and probably wouldn’t come back.

Definitely not a 5 star hotel, had to change rooms when we first arrived as the room was dirty, hair in the shower drain, did not have the facilities they said and the view was of a wall. They changed the room without question as clearly used to people asking to move but did not appologise or seem sympathetic just said we should be patient when we spend our whole fist morning trying to sort out the issue. After this staff were still rude when we asked questions and spoke over me. The main manger was okay and was helpful but the other reception staff were incompetent. Would not refund money we spend in the broken pool table and bar staff complained about making an iced coffee as it took to long apparently. Location was beautiful but a bit out of the way to book trips ect.. Mini bus to the beach was reliable and useful. Food was overall good and tasty but breakfast was disappointing as had limited options. Pools were nice and the hotel itself is quite small so not too busy. Entertainment in the evening was very basic and not always entertaining. Overall would visit Crete again but would not go to this hotel !

I’m struggle to find a positive. It is no way 5 stars, 3 and that’s being generous. The food was awful, the drinks awful, staff were ok but it was chaotic. On arrival we were stood in reception for over 20 mins before anyone bothered to acknowledge us. The rooms are ok and the views are stunning but the hotel is tired and communal areas filthy. Entertainment in evening ok. Ate out most nights though at substantial cost due to location. Wouldn’t reccomend and never again. Shame because we have been to Greece twice a year since we met and this by far is so below normal Greek standards

We recently stayed in the 4-Bedroom Sugar Villa at Filion Suites Resort & Spa and overall had a pleasant family holiday, although there were some areas that could be improved, especially considering the premium price of the villa and all-inclusive package. The Positives The villa itself is spacious and well-equipped. The private pool was a fantastic size and our children loved it, although parents should be aware that there is no shallow end, so younger children require constant supervision. There is also a jacuzzi beside the pool, plenty of sun loungers, a BBQ area, and ample outdoor space to relax. Inside, the beds were extremely comfortable, and the villa offered excellent facilities including three bathrooms with showers, three toilets, air conditioning in every room, a washing machine, ironing board, large fridge, and plenty of towels and toiletries. Parking was also excellent, with enough space for at least four vehicles. A special mention must go to Regina at reception, who was outstanding throughout our stay. She was always helpful, friendly, and willing to answer any questions or assist whenever needed. The all-inclusive restaurant offered a reasonable variety of food, and the staff throughout the resort were very friendly and welcoming. We also appreciated the small birthday cake arranged for our daughter during our stay. Areas for Improvement The biggest drawback is that the villa is located around a 6-minute drive from the main resort. While the resort advertises it as walkable, the reality is quite different, especially in temperatures exceeding 30°C. The route involves steep uphill sections, making walking uncomfortable for most guests. A rental car is highly recommended, and the roads leading to the villa can be narrow and stressful for less confident drivers. As all-inclusive guests, we had to drive back and forth to the main hotel for breakfast, lunch, dinner, and drinks. There is no room service, no internal phone connecting the villa to reception, and guests must use their own mobile phones to contact the hotel. For a villa that costs significantly more than standard accommodation, it would be nice to have dedicated services available. The infinity pool view was disappointing as the hedges had become overgrown, blocking much of the sea view. The jacuzzi also appeared not to have been cleaned thoroughly, so we chose not to use it. Housekeeping was carried out every three days, which may not be frequent enough for some families. Basic items such as toothpaste and combs were also not provided, which was surprising for accommodation marketed as five-star. The all-inclusive drinks package was probably the weakest aspect of the holiday. Most soft drinks and spirits were non-branded, which noticeably affected the quality of cocktails and mixed drinks. Well-known brands such as Coca-Cola, Pepsi, Fanta, Sprite, Malibu, Johnnie Walker, and Cîroc were displayed behind the bar, but when requested we were informed that only the house brands were included. While local drinks such as Ouzo were enjoyable, the overall drinks experience did not match our expectations for a five-star resort. Food quality was generally good with plenty of choice, but after around five days the menu became repetitive. The coffee also left room for improvement. One disappointment was that although we had informed the resort in advance that both my wife and daughter would be celebrating birthdays during our stay, there was no welcome surprise or arrangement waiting at the villa, despite my willingness to pay for one. Would We Return? Possibly, but we would think carefully before booking the villa again. The accommodation itself is excellent and the staff are genuinely friendly and helpful. However, constantly driving between the villa and the main resort became inconvenient, and for the premium price paid, we expected a more connected and personalised villa experience. For couples or families on a more modest budget staying within the main resort, Filion Suites may represent good value. However, if you’re paying extra for a luxury villa and all-inclusive package, there are areas where the service and overall experience could be improved. Overall Rating: 4/5 Stars A beautiful villa with excellent facilities and wonderful staff, but the distance from the main resort, limited villa services, and disappointing all-inclusive drinks prevent it from fully delivering a five-star luxury experience.

Amazing hotel to Stay As we are in large group stayed in fabalous villa From reception you can feel what is hospitality in actual like. Food make sure don’t skip Breakfast Lunch Dinner All are very delicious and elaborate buffet Must visit again