Fergus Puerto de la Cruz

We’ve recently returned from a wonderful stay at FERGUS Hotel Puerto de la Cruz, and we honestly couldn’t have asked for a better holiday. What really made our stay so special was the amazing staff, the friendly atmosphere and, in particular, the fantastic daytime entertainment team. We were absolutely delighted to receive a complimentary room upgrade, which was such a lovely surprise and a brilliant way to start our holiday. It was a thoughtful gesture that we really appreciated and made us feel valued from the very beginning. All the staff were so friendly, welcoming and helpful throughout our stay. Everyone seemed genuinely happy to see you, always ready with a smile and a friendly chat. It’s those little things that make such a difference and help turn a good holiday into a great one. A very special mention has to go to the entertainment team! They were absolutely brilliant and brought so much energy, fun and enthusiasm to every day. They worked incredibly hard to get everyone involved, create a great atmosphere and make sure guests were having the best possible time. Whether you wanted to join in with the activities or simply sit back and enjoy the atmosphere, they made everyone feel welcome and included. What really stood out was their personalities, their sense of humour and the genuine effort they made to interact with guests. They didn’t just turn up and do a job; they put real heart into what they did. Their enthusiasm was infectious, and they brought so much life to the poolside and daytime activities. It was lovely seeing people getting involved, laughing and enjoying themselves, all thanks to the effort the team put in. You could tell they genuinely cared about making people's holidays memorable. They made it easy to join in, have a laugh and enjoy ourselves without feeling pressured. That personal touch made such a difference to our days, and they deserve so much credit for the atmosphere they created. They really are a credit to the hotel, and their hard work shouldn't go unnoticed. The hotel itself was comfortable and welcoming, and the overall atmosphere made it easy to relax and enjoy our time in Tenerife. But when we look back on our holiday, it will be the people, the laughs, the daytime activities and the lovely memories that stand out the most. A massive thank you to everyone at FERGUS Hotel Puerto de la Cruz, and especially to the entertainment team, for making us feel so welcome and helping make our holiday such a memorable one. Your enthusiasm, friendliness and hard work really do make a difference to your guests. We’ve come away with some fantastic memories, and we would happily recommend this hotel to others. We’d love to return in the future and hopefully see some familiar faces again! Thank you for making our holiday so enjoyable. Keep doing what you do, because you really do make a difference! ❤️☀️

arrived the 13th, room was nice and decently spacious, room and bathroom was very clean and bed made well, reception friendly. pools were clean too good size, get lots of sun on the upstairs pool. our main issue was the food, not a lot of variety in the breakfast or dinner buffet and even then the quality of what was there was not great… also entertainment wasn’t the best but it was better than no entertainment i suppose. still it was a good hotel in a good location (just beware of the steep steep walk though that’s basically of puerto de la cruz not the hotels fault)

We had a lovely week at the Fergus hotel Puerto de La Cruz. We took my partner’s Nan with us, we booked with jet 2 and required assisted travel and a adapted room due to mobility issues, the rooms were lovely spacious and very clean, house keepers came in every day. The air con works very well and we had a lovely view of the main pool and the mountain. Food is generally good and found something to eat every night, they do themed nights which gives a different variety to keep away from the repetitive all inclusive. The hotel’s entertainment team were great we joined in with most games. The drinks included on the all inclusive were very good, if you like a pina colada you can pay for one or have coconut rum and pineapple it’s frothy so tastes very good. We didn’t really experience the top pool due to the steps up to with my partners Nan, me and my partner did go up there once for a swim and had a paid for cocktail which were very good ( mojito and pina colada ) it was quiet up there. The only downside I would say is the school children however they weren’t allowed in the pool before 5pm and if you go in for dinner before 8 you usually won’t encounter them as there is a lot of them. Due to being on a hill, the walk back up can be difficult, however a taxi from down by McDonald’s is approximately €3.50. Overall a wonderful stay and much needed relaxing break

Will keep this as brief as possible I know readers do not like long reviews. Had a bad experience at this hotel. Went with a big family, all were left unhappy with the hotel for the cost: - Large school trips staying at hotel, limiting access to facilities and causing a lot of noise in hallways at night - we even had our baby woken up by banging on the door late at night. - Shards of glass found in the room next to travel cot, deemed not a priority by staff as left for hours uncleaned until reminder - Member of family cut their foot on a shard of glass in pool, it was only closed and sorted through advice from us. - No ball games allowed Apperently while using the pool, although water polo is allowed when being done by entertainment. Honestly I could go on for a while. I’d recommend against staying at this hotel, asides from the food being ok and ironically being cleaned often, we did not have a good experience:

Hotel ok , food ok , location ok . Most staff ok .. BUT The only blond female SOS lifeguard is either paying no attention at all (eg doing her own work cutting things up / writing essays) and then when she finally looks up she becomes a jobs worth . Totally understandable a lifeguard has a job to to but there’s not doing it or overdoing it . There are loads of other Pleasant lifeguards and staff here but she totally ruines anyone’s day the moment you see her coming 🫣 As said nice hotel and 99% nice staff but she ruins the whole experience at this hotel and lives a very bitter experience. If you have met her you know . I really wanted to leave a 5 star review, I then wanted to leave a 1 star review just on her but to be fair I’ve left a 3 star review just a shame she was around most days to ruin yes ruin our holiday . I don’t think I can add pictures of people on here so I won’t , but I will be complaining directly to the hotel and jet 2 about her.

All the staff were very friendly and helpful, the food and drink were great many different options to choose from, the room was very nice and spacious too can’t complain at all had a lovely time :))

Perfect Holiday Perfect Hotel Highly recommended Great Food Great Drinks Great Place

Was an amazing hotel with the best staff I’ve come across abroad. All entertainment staff took time out of their day to talk and were very friendly. The food was 10/10 for an all inclusive, with a huge selection of mains, sides and desserts with fresh fruit and breads. The pool area was clean and bar rarely had a queue. Cocktails with all inclusive were delicious. One issue we found was that there were large groups of school age children. They were not present at the pool during the day but if you went down to dinner at the wrong time you’d be stuck with a group of 50-60 kids crowed round. We landed quite late and was given a plate with cold meats, cheese, bread and fruit on arrival. Apart from the issue with the children hotel was wonderful and we would be back.

The staff at this hotel were friendly and helpful when asked, didn’t have much interaction with them during the stay but when made enquires were very helpful. The location was beautiful with the sea view from the balcony, and mount tiede. The location of the hotel was up a hill and if wanting to go the centre of puerto de la Cruz there would be many steps on they way up, so wouldn’t recommend too people with mobility issues. However saying that there was plenty of buses and taxis around the area that would be able to assist. The view from the room was glorious which looked over the sea and centre of puerto de la Cruz. The hotel was clean and didn’t notice any dirt, rooms were cleaned daily, overall very happy with cleanliness of the hotel and the cleaning staff felt very welcoming and were very kind. We found that the pool up the steps was much more quieter and wasn’t as busy as the lower pool, we spent lots of time up there, only issue is we would have to walk to the main pool for the all inclusive drinks. The food was good for a buffet, breakfast was the best with options of full English styled breakfast, continental with lots of meats, jams, cheese, croissants and lots of different breads. Lunch was very basic everyday but did the job, dinner was better than the lunch as they had themed nights from Asian to Mexican. Definitely catered everyone’s needs. The main part that let this hotel down was the amount of school children at meal times, we ended up timing our meals to avoid them as the place was chaos when they were there, constantly pushing in. It felt that the school children thought the food was going to run out and showed no respect to other visitors. This could have easily been managed by slightly different meal times for the school children compared to other paying guests, or the school staff managing them to not push in line. For the price we paid I definitely think it was worth every penny and we got a free upgrade to the Magnus rooms, although everyone who checked in as couples got this upgrade, unsure whether this was to separate the school trips and other paying customers. Would visit again.

my experience at this hotel has been overall very pleasant. the room we stayed in was lovely, we got a free upgrade to the magnus room adult only floor which was a lovely surprise as this came with a rooftop floor with a jacuzzi. staff where all very nice and friendly spoke very good english overall. the pool was very nice with a variety of sports games offered throughout the day including bingo which was a personal favourite. didn’t see much of the entertainment but for the nights we did it was very good and entertaining. however the food as a whole wasn’t the best. me and my partner where half board, breakfast was very nice however dinner there wasn’t much for us personally as we are quite fussy so that may have been why. but even the plain stuff wasn’t the best. they did a different cuisine each night and was hit and miss. but overall our experience here was very good and we would highly recommend it to other people.

Hotel was very nice, food was great, good choice and always fresh. Staff were ok, didn't really have much interaction but they said good morning , good afternoon etc. room was very nice and cleaned on a daily basis. Pool area was small but didn't get much of the sun so went down to the harbour which is only a short walk away ( getting back is a different story, the hill or stairs are a killer ) 7€ for a taxi. Now for the bad bit. The hotel has schools arriving daily, you don't often see the kids around but of a night all you hear is kids running up and down the hallways and slamming doors until the early hours, obviously you would think the teachers would sort this behaviour out but nope , not too sure the hotel done anything about it. Given the choice I would not stay hear again and maybe the hotel need to let people know that hoards of school kids will be running wild all night making it difficult to sleep.

We arrived just after midnight and the staff couldnt have been more welcoming and accommodating. We were pleasantly surprised as soon as we walked in at how beautiful and stylish the hotel reception looked and this was the case throughout the whole hotel. Theres a really friendly atmosphere at hotel Fergus and the staff there really go out of their way to ensure that you have everything you need to enjoy your stay. The hotel is situated in a fantastic location, with plenty of shops and the sea front only a 10 minute walk away. We upgraded our superior sea view rooms to sea view suites and we were NOT disappointed!!! The facilities in our suite were absolutely amazing with a balcony at each end providing a dual aspect of the area, with a view of the North Atlantic, aesthetically pleasing architecture and a clear view of Mount Teide. We give the cleanliness a 10/10. The chambermaids come around every day and appear happy in their role. The Amenities were fantastic, we went half board and the food was amazing, with such a lot of choice! The menu was a different theme every night with the food freshly cooked. There was something for everyone at mealtimes and we always left the dining room feeling satisfied. We slept so well each night, made more comfortable by the air con and the double glazed patio doors ensured minimum noise. The Fergus hotel is extremely good value for money and we cannot wait to return!!!

We stayed at Fergus Hotel Tenerife for 10 nights and, quite honestly, it was 10 nights too many. I genuinely cannot understand how this hotel is marketed as a 4-star property. At best, it deserves 3 stars, and even that feels generous. This was easily the worst hotel experience we have ever had. The biggest issue was the sheer number of school students staying at the hotel. The place was absolutely overrun with hundreds of them. They were constantly loud, disruptive, inconsiderate, and completely dominated the hotel facilities. What makes it even more frustrating is that management seems to have made no effort whatsoever to separate school groups from paying holidaymakers. Why on earth are families, couples, and adults paying thousands for a holiday expected to fight through crowds of students at every meal? A simple staggered dining schedule would solve the problem, yet the hotel appears completely uninterested in guest comfort. We spoke to numerous other British guests during our stay and the complaint was exactly the same every single time. The food and drink service was nothing short of shocking. Not once in 10 days were we offered wine or asked if we wanted anything from the drinks menu. Staff would simply remove plates and leave. If you wanted a drink, you were expected to join yet another queue at a self-service machine. Hardly the level of service you would expect from a supposedly all-inclusive 4-star hotel. The food itself was dreadful. The same uninspiring dishes appeared day after day, and it often looked as though leftovers had simply been recycled into the next day’s menu. The restaurant was far too small for the number of guests, creating a stressful and chaotic experience every mealtime. The salad bar was regularly contaminated with meat products, food labels were unreliable, and desserts were either wiped out by the crowds or never replenished properly. If you’re a picky eater, good luck. If you’re vegetarian, be prepared to spend your holiday second-guessing whether the food is actually what the label claims it is. The entertainment was laughable. The final straw for us was watching a bingo winner receive a “free cocktail” as a prize. A cocktail. At an all-inclusive hotel. A drink that guests have already paid for. That perfectly sums up the standard of entertainment and guest experience on offer. We never bothered attending another evening event after that. The only members of staff who deserve any praise whatsoever are the cleaners. They were friendly, polite, hardworking, and always greeted us with a smile. Unfortunately, they were the exception rather than the rule. Thank goodness we hired a car for the entire stay. Had we relied on the hotel for entertainment or relaxation, the holiday would have been unbearable. And don’t waste your money paying the ridiculous €15 per day parking charge when there is plenty of free parking available nearby. The location is also far from ideal. While Puerto de la Cruz is technically within walking distance, the hotel sits on a steep hill that becomes unpleasant and potentially dangerous to walk on in hot weather. The climb back up involves around 100 steps, making it completely unsuitable for many guests. The room itself was acceptable at first glance but quickly revealed numerous problems. The bed felt far too small, the walls were paper thin, and every slammed door or conversation from neighbouring balconies could be heard clearly. The balcony ceiling was shedding paint onto us while we sat outside. The bathroom frequently smelled of sewage. Blood stains on the curtains. There were exposed electrical wires hanging above the wardrobe. To top it all off, the room door stopper was sticking up with exposed nails and nearly went through my foot when we arrived. How basic safety hazards like this are allowed to exist in a hotel claiming to be 4-star is beyond me. Overall, Fergus Hotel was a huge disappointment from start to finish. The only reason this holiday wasn’t completely ruined is because we spent most of our time away from the hotel exploring Tenerife. The hotel served one purpose: somewhere to sleep. If you’re looking for a peaceful, relaxing 4-star holiday with decent food, good service, and competent management, avoid this hotel and book elsewhere. We certainly won’t be returning.

The positives were David on reception was a star and very attentive. Esther in the entertainments team was good energy and a welcoming energetic presence. Room was nice apart from the negatives. Pool and Service generally good in restaurant and bar, though their entertainment in the night was catered for the spanish visitors, but hey ho, you are in Spain. The negatives were a little more cloudy. When we went into our room, there was a pungent smell which was not mentioned our given a rationale by staff when asked. We also complained about the Air Conditioning not working properly, after a day and again no action was taken. There was building works of a toilet facility, that could be heard from early morning to most of the day. We were not informed about this by the hotel, during our arrival and only knew about this when we spoke to a Jet 2 Customer who notified us that they had been told. At the start of the week, we enquired about keeping the room on for a few hours before. We were told on to call reception on our last morning, to enquire about the availability of this to happen. We did this on the last morning and told by Carlos that the room was booked until the day after. Explaining and making clear our room number, Carlos kept on giving another one. At 12.30 pm, a female member of staff abruptly called us, asking why we had not vacated the room. My partner explained the conversation he had with Carlos, so the female member of staff sarcastically and kept with her abruptness, saying “you have 30 minutes”. This meant we had to rush our final packing and when we returned the key cards, we were not offered shower facilities due to the clerical error their end, and again other customers from your competitors had been offered. My partner suffers with personal female medical issues and it was noted that she was uncomfortable for 12 hours, from the departure of the hotel to arriving to our home in the UK. Finally a new member of the entertainment team called Admir, whilst I was speaking to 2 new friends asked “ Can I ask a question, why do you look away at people when answering”. I suffer with anxiety with new people and this is a personal trait due to this. I was extremely taken back by this and the other 2 ladies sat by me were extremely embarrassed and felt awkward by this. My partner spoke to him and his response to her was condescending and arrogant. I am praying he will have his contract terminated sooner rather than later, as to not have anyone experience what I did from him. I am writing this review 4 days later and I have been noted as being withdrawn and edgy, something which has impacted on my Mental health. I have not been able to sleep properly and lost the little confidence, I have built up to want to go in a different location than I usually do.