FERENIKI HOTEL

AVOID AVOID AT ALL COST....... PlEASE do not waste your money on this hotel, !!!!!!! Its absolutely disgusting, the whole entire place is like a building site very run down, the restaurant smells like a dirty river, not up to standards how there allowed to be running this place i will never know, none of the staff are helpful I'm going to get in contact with there health environment team, ABSOLUTE FILTHY FENERIKI

I was very disappointed with my stay. The staff were unhelpful and unfriendly, which made the experience uncomfortable. The room was poorly maintained, not clean, and did not meet basic standards. On top of that, the food was subpar—bland, limited in variety, and not fresh. Overall, I would not recommend this place and will not be returning.

Looking forward to a relaxing break and after seeing advertised hotel we arrived at 3pm. No food available until 7. Snacks were available at bar but choices were limited to a ham and cabbage wrap or a piece of melon. Snacks were all gone for the day and not replenished. Taken to room down dusty, uneven and unlit path over 2 roads, one of these being the main road and past a rubbish dump and flooded path. No offer from staff to help woth luggage. Walk up stairs to 4th floor as no lift. Exterior of entire building is unlit. Entered bedroom to find very outdated and dirty room. Bathroom has sink, toilet and shower. Both sink and toilet have huge cracks and floor and fittings are very stained. Shower fittings were all broken. All holders for toiletries were broken. Tried to turn air con on. Doesn't work. Tried to use tv, doesn't work. We decide to have a shower. The water doesn't drain and leaks through bathroom door in to bedroom. My partner slips on water, grabs onto sink to save his fall and sink breaks off. Some pieces fall to floor and land on his foot. We then try to relax, sit on bed which has 2 very old and very lumpy pillows and all the mattress springs stick out. When we try to lay down, the bed breaks into 2 pieces. We decide to report all of this to reception and on 2 occasions are told to come back in the morning. We are expected to sleep in the room with no bed, no useable sink and no air-conditioning. There is no fridge so can't even keep a drink in the room. The view from the room is what can only be described as a rubbish dump. We cannot keep room doors open as balconies are open plan with very low walls which people can easily step over. There is no security and the hotel sits on a main street so anyone could just walk in. In the morning we went to reception as requested and were told for the third time to come back again later. At this point we are expecting to speak with a manager. We finally get to see a staff member (not manager) and are asked if we'd like to go and see a new room. We are taken to a room on the first floor which is clearly a self catering apartment in exactly the same building. We can now see the sea if we look over the pool of a different hotel. This second room has a fridge. We agree to accept this for one night only but would prefer to be upgraded. I signed a from but stated that i was not satisfied with the room and wished to pay for an upgrade. We are told this isn't possible today and to try again tomorrow. This room is also filthy and neglected. There are stains all over the floors and fittings, paint is chipped everywhere. It looks like it hasn't been cleaned. We are given the controls for air con but this doesn't work and causes water to leak both inside and outside the room. We decided to go back to reception and have to walk up the unlit uneven unpaved path where i have fallen over several times and am now covered in bruises on my left leg. When we speak to reception it is made clear that the staff already knew it didn't work when they gave us the controls. We come back to the room; it is pitch black as none of the lights on the exterior of the building work. We go to the pool and find it is not the one advertised when we booked the holiday. This pool is shared by all 5 hotels and is impossible to find a seat or even go in the pool due to overcrowding. There are around 20 sun loungers around it and a bar which is staffed by one unfriendly staff member. This bar closes at 18.30. There is an option to go to the restaurant bar at 19.30 and there are no other places to get refreshments from. This building where food is served provides breakfast dinner and tea for all 5 hotels and is very busy. There is a bar with only 1 staff member. The queues for drinks are really long. There is nowhere to sit outdoors and relax in the evening and no entertainment whatsoever. After speaking with multiple guests, we have discovered lots with similar problems. Each time we went to reception there was a queue of people all asking for room changes due to the poor condition of the rooms. A few guests also suggested the building we were staying in is used for staff housing and also to house refugees. We are extremely upset that we booked an all inclusive holiday and were given a self catering holiday with VERY basic meals provided and no facilities to make a drink. The hotel came highly recommended by Tom at travel trek after the holiday we had purchased was no longer available after we had paid. Tom told us this hotel was actually an upgrade from our original choice. When ordering at the bar... I asked for a san Francisco cocktail. I was told these are not free for Fereniki guests and the only cocktail available to us are ones made with Raki or Ouzo. I dislike both of these drinks. We eventually decide to give up spending our time pointlessly waiting at reception to be told repeatedly to come back tomorrow. Absolute nightmare place.

This resort has a number of sites. Restaurant on one site, pool on another. We were offered a ‘hovel’ with no reception, pool, restaurant or bar on site. Basics you expect on an all inclusive holiday. Out of the four sites with accommodation, the one offered to us was filthy, squalid and unacceptable for a 10 day stay of over £1700. The porter who escorted us to the site couldn’t open the hovel door and the cleaner let us in with his master. First night we paid €83 to stay in a beautiful clean and friendly Kokalas resort. Day 1, we have nowhere to stay so far. Couldn’t get a manager or rep on Sunday, so returned to the site with a reception and asked receptionist to call the manager. We sat an hour thinking said manager rep was on their way. We had to ask and were told no manager available. Is it too much to say no one was available’, rather than add to our poor experience so far? This is a long awaited holiday/honeymoon and I’d like to warn everyone to check which site you’ll be booked into to avoid thorough disappointment. First 3 photos the hovel in comparison to ‘sister’ sites for the lucky ones