FALIRAKI ROSE

My brother and his wife were staying at Mitsis Faliraki, and since he had a birthday recently, we were using this trip to celebrate his birthday late. Since my friends and I were staying nearby at another 5-star hotel (Ella Elissa in Kallithea), we decided to go over and give him a wonderful birthday surprise. Unfortunately, Mitsis Faliraki showed a shocking lack of hospitality. We were flatly refused entry to the hotel, even though we informed the staff that my brother was currently watching the evening entertainment on the property. The entrance area in the hotel was completely empty of guests at the time, meaning someone from the reception or guest relations who had nothing to do could easily have escorted us or helped us contact him. Instead, we were strictly told we were not welcome because a day pass had not been booked a day in advance. No flexibility or service-mindset was shown whatsoever. To make matters worse, instead of trying to assist us, the staff chose to call our hotel. This was both highly embarrassing and completely unnecessary. Before we left our own hotel, I had actually asked the reception how they would have react if the situation were reversed—if my brother came to surprise me. They told us that they would gladly have helped him find me so that I could get the surprise. To show my brother what a real 5-star experience looks like, I asked my hotel if he and his wife could come over to visit us instead. Our hotel welcomed them with open arms, and they were even treated to complimentary drinks during their visit. This is what true 5-star hospitality looks like! My brother’s own stay was equally disappointing. They were forced to change rooms after just one night. It was presented as an "upgrade" because their booked room category was unavailable, but clearly it was just a cover-up for the hotel being overbooked, with nothing but a joke of a fruit platter as compensation. To make matters worse, he told me that the food was a massive letdown, very poor variety and hot dishes were often served cold. Mitsis Faliraki claims to be a 5-star resort, but their management and staff lack the basic understanding of customer service and hospitality that defines a true luxury establishment. We will definitely never step foot in a Mitsis hotel again.

erini and carlo is the best service in main resto

Great location, chilled & relaxed hotel. Staff amazing, lovely clean & pleasant rooms, food was good, lots to choose from. My fave was the spag bol, restaurants for dining were delicious. Evening entertainment was great, enjoyed the international dance group. Atmosphere was lively every night. You need to get down to get a sun longer before 8.30am. No issues , lots to choose from. If you want branded drinks, you need to ask. Only 1 bad thing to say, the older cleaner with grey hair was very rude to me One night when I went to use the reception toilet. Avoid her if you don’t want upsetting

Savvas was a lovely guy and helped us lots :) made us happy and welcome at our trip . Excluding the larping

SERAFIA is the best Thank You for all 😋😀

My husband and I had a wonderful stay here. The staff in this hotel are exceptional at providing a 5 star experience. Their attentiveness to detail, fabulous customer service and dedication to delivering a memorable experience to guests is something this hotel group have really mastered. The Greek people are the reason my husband and I love visiting Greece so much and this shines through at this hotel. Nothing is too much trouble. If you have queries or concerns they will listen and help you urgently. If there’s something you’re not happy with at the hotel they will go above and beyond to fix it. I can recommend the rooms with the swim up pool if you love to have the option of swimming to cool down any time you like. This was a lovely feature with our room and we used it almost every day to relax in together and enjoy a swim in private. They make an effort to serve different cuisine from around the world each night which is a nice touch for guests visiting from around the globe. The food was excellent and I enjoyed trying different things I hadn’t tried before. The Mexican night was my favourite. The corn is SO GOOD. The chimichangas was also super tasty, highly recommend trying. The crepe bar is fantastic and you can also get fresh pizza each day which is stone baked and genuinely some of the best pizza I’ve ever had. I don’t drink alcohol but the pink lemonade and Berry Smash mocktails have been wonderful this week. Having fresh drinks in your mini bar each day is also lovely. The à la carte restaurants are superb, book before you arrive, it’s well worth it! The hotel is very clean. Cannot fault that whatsoever. The pool toilets are always clean and the maids do a fantastic job of freshening your room each day. The pool is lovely but I advise going down at 8:30 latest to get some sun loungers as these go quickly. The beach right on the resort is also a lovely clean beach with the option of water sports and boat hire too. Thank you for a lovely stay this week, we will definitely be returning and wouldn’t hesitate to visit the Mitsis group again. You truly went above and beyond to make our stay so special.

We had a couple of issues when we first checked in to Mistsis Fakiraki but the staff here are so friendly and helpful and the guest relations team completely turned it around for us. The hotel looks beautiful and the pools and à la carte restaurants are fantastic. All inclusive is very good value for money as you can eat at all of the à la carte restaurants once per week and there’s a huge selection of drinks and cocktails included. The main buffet restaurant is a little more limited than some other all inclusive hotels we’ve visited but they do make up for this with the à la carte options. The rooms are clean and comfortable but it can get quite noisy with the main strip close by and with other guests around you, not quite sound proofed enough to avoid hearing people walking around. The staff are the biggest highlight of and the biggest credit to this hotel, they absolutely made our stay after not having the perfect start.

daria was an amazing waitress. incredible sevice

We're a family of three 14-year-old boy. We stayed in may and the hotel was exceptional. Couldn't fault it. The whole hotel felt modern and clean. It was so well paired for. Staff were constantly cleaning and couldn't do enough to help. The rooms felt bright and modern clean daily unless you said you didn't want them to plenty of drawers and hanging space and there was three shampoo, shower gel of a good quality. The hotel itself was on the beach so it was a short walk past the swimming pool and you were directly on the beach and there were plenty of sun lounges there and by the pool. There was no morning rush to secure a sun lounger like in some other hotels. The bar right by the beach did cocktails and drinks to order. No self service so everything was fresh and waiters. Were happy to bring you drinks to your sun loungers. Even the sun lounges themselves were of a good quality with a nice soft cushion top. The swimming pools clean and on one day after a storm where one of the pools have lots of debris in it. Staff were happy to come and clean the pool again. Just like on the beach stuff for constantly walking up and down, collecting glasses and bringing drinks to people. The sun lounges by the pool were even more luxurious than those on the beach with soft mattresses. The fact that you could get a clean towel everyday without paying a deposit was fantastic. This really helped us on our last day. When we checked out of our room but had a later flight as it meant we could use fresh clean towels in the shower room situated in the bathrooms by reception. The food was fabulous! There were some of the hot plate areas where the food could have been a little bit warmer, but we spent most of our time having the fresh salads and cold food anyway or having fresh omelets for breakfast. The desserts were too good that we came home a little bit heavier! Again, the staff was so helpful. So friendly. So attentive. It felt very special and we were well taken care of. We visited three of the A la carte restaurants in the evening and one at lunch time. They made it feel like you were eating in a restaurant off the resort put with all of the service and cost benefits of being on the resort. We do like to go off the resort to bars and restaurants as well and there's plenty those to choose from in falaraki. Dimitar on the beach was delicious and authentic and the staff there were lovely. The evening entertainment was good and we stayed in the bar a couple of nights to sample or if the hotels different cocktails on offer but with the town a short walk away. We also sampled a lot off-site as well as everything is right on your doorstep but without being too noisy. All of the staff were so friendly, accommodating and helpful. Special shout outs to Nikos who helped us on our last day in reception by weighing our cases for us and ensuring even our last few minutes of our stay were special. Mention also to Jan who helped us on arrival and showed us where everything was to help get the holiday off to the best start. Carlos who worked tirelessly throughout lunch in the main restaurant and was then there to service in the evening at the Asian a la carte restaurant. Lista (I think I've spelt that right) at the beach bar for keeping us cool with nice cocktails in the hot heat. But our favourite by far was Raphael who worked in the evening snack bar which was open from 10:00 p.m. until 4:00 a.m. He always greeted us with a smile and despite working on his own in the restaurant did everything he could to help us and was happy to chat about other things we could do. We made sure to say goodbye to him before we left! We most definitely will be coming back! Even if not to this Mitsis hotel but to another.

The hotel has been great. We were greeted by Nikos at reception who was really helpful and gave us good advice about the hotel and local area. The food was excellent and the à la carte meals were high quality. The waiting staff were so nice. The room was very clean and we had a great view from the balcony. I loved the hotel entertainment- it was high standard and very relaxing/ good fun. Great area- not far from the busy strip, the quiet harbour, the lively beach area.

I went with my girlfriend in this lovely place last month and I wanted to highlight some great aspects of this place. I noticed their food section was rich both in choices and flavour while the service was exceptionally helpful. They were super polite, fast and always with a positive vibe. Just that made our staying there feel warm. Well, they also have this amazing pool to cool us off when we felt really warm which we spent hours daily. I definitely recommend this hotel for everyone. Families, couples or even individuals looking to enjoy their time interacting with exceptional stuff as well as tasting really good food have to give this one a tray. Me and my girlfriend thank you for everything! Till next time!

We had an amazing family holiday at this hotel in Rhodes. From the moment we arrived, the staff made us feel welcome and comfortable. The hotel was perfect for families, with spacious rooms, great facilities, and a safe environment for children. The pool area was excellent, and the beach was just a short walk away. The food was delicious with plenty of options for both adults and kids. We especially appreciated the friendly service and the attention to detail throughout our stay. The location was ideal for exploring the beautiful island of Rhodes while also enjoying relaxing family time at the hotel. We created wonderful memories here and would highly recommend this hotel to families looking for a relaxing and enjoyable vacation. We would love to come back again!

The best service !!! We love this place