EUROSTARS QUEEN OF MONTENEGRO (ex. FALKENSTEINER HOTEL)

On the first day we arrived exhausted from flights, they greeted us with a smile, but there was no room even though the reservation was confirmed. They sent us to another hotel. The next afternoon we arrived at the hotel we had originally booked (quite a hassle) and were given a room with a balcony and a full view of the sea. We arrived at the room and the view of the sea was a jungle of trees with a few drops of water on the leaves that looked like the hotel's sea. After quite a bit of arguing at reception, we were given another room with a real view of the sea. The only minor thing was that the water in the toilet kept running and you couldn't flush the toilet and the air conditioner didn't cool. When we asked to clean the room, they turned off the electricity and when we returned in the afternoon, the room was like a sauna and the cheeses and yogurts we had bought and were in the fridge had spoiled. In the dining room, if you arrive an hour before the end of the meal, most of the food is gone. And they do you a "favor" by bringing you something after half an hour. One evening, the kitchen manager decided that we didn't deserve dinner and kicked us out of the dining room until we could clarify. I told him he would charge my room if he didn't like something even though our deal was all inclusive and I proved it to him. Only after an argument at the reception did they agree to send us back to the dining room. They simply made us feel like thieves in the night. Shame on the hotel, shame on the conduct in all areas without exception. I have been to dozens of hotels all over the world and have never encountered such barbaric behavior, especially in the dining room, which crossed all limits. A person who guards his soul will stay away from this frightening place.

We arrived on Tuesday 30 June and check in was great, very informative and friendly. The pool area and lobby area are very nice and you can see they have been refurbished. The bedroom is fine, bathroom a bit dated but clean. Drinks fine, help yourself to okay wine, no liqueurs included in all inclusive option. Disappointing lunch option as you have to go in main restaurant between 12pm and 2pm this didn’t suit us as we like a slightly later lunch sitting outside and not buffet. The only other choice was ‘snacks’ in the dingy tavern bar. When we went to check this out food was on trays and the choice was like canapés, sausage rolls etc which weren’t chilled so I wouldn’t want to risk eating them. The buffet restaurant was terrible! In the morning watered down fruit juice, I had to ask for butter and shortage of fresh fruit. In the evening it was appalling, watered down soup, calamari tasted disgusting, lack of choice and not replenished. The ice cream for dessert wasn’t refilled and not a spoon to be seen. In a nutshell I wouldn’t return to this hotel as food is a big part of my holiday, we ended up eating out which obviously cost more. The area is beautiful and I will return but not to this hotel.

We arrived yesterday and so far it has been terrible. The beds are rock solid and very uncomfortable. The shower has a large amount of filler in it, the drain is blocked. The steel bar that holds the shoes head up is broken so you have to hold the shower head above you with one hand while you shower. The all inclusive has very few options and the food that is available is quite poor. Unable to get a towel to go by the pool because there is no staff. The surrounding area looks like a bomb site, everywhere is an absolute mess. In totality would avoid at all costs!! Not worth the money at all, not sure how it calls itself a 4 star hotel.

Avoid at all costs! I recently had the misfortune of staying at this hotel, and it was an experience I wouldn’t wish on my worst enemy. From the moment I arrived, the staff were unfriendly and dismissive, making me feel unwelcome and ignored. Any questions I had were met with curt responses and a lack of basic hospitality. The grounds were a complete disaster! The pool located in the garden area was littered with uncollected glasses and tableware, while the bins overflowed, creating an unpleasant and unsightly environment. It was clear that cleanliness was not a priority for this establishment in the bar and restaurant. Dining was another low point. The restaurant was badly lit, dirty, with sticky tables and a general sense of neglect. The food was simply appalling—overcooked, poorly presented, and lacking any flavor. It was an experience that left me questioning how this place could even call itself a hotel. In short, this hotel is to be avoided at all costs. Save your money and find somewhere else that values cleanliness and customer service. You have been warned!

We had a wonderful stay at the hotel. Special thanks to Manager Isla, Neda ,Paula, Isabella,Jan , Itana…etc Everyone who didn’t mentioned name went above and beyond to make my stay comfortable and enjoyable including housekeeping. Thank you to the entire team for the excellent service, All made us feel welcome throughout our stay. Manager Isla was incredible. She smiled even on the phone,

I can honestly say I have never written such a long and negative review but I think it is important to give my honest view. Very disappointed with my stay at Eurostars Queen of Montenegro due to the appalling food. It was not only totally unappealing, every meal was cold. Food is a massive part of a good holiday and I have to say out of a total of 20 meals, I only found 1 to be acceptable (to me at least). Needless to say I complained to the Food and Beverage Manager at reception, as did many others. My particular complaint was that the fish was hard and the roast chicken dry and cold. Her response was "I had the chicken at 7 p.m. and mine was fine". Another guest who is in the food and beverage industry complained that the food was cold and not probed therefore it was a health hazard. Nothing really changed at all (re food temperature and quality) until the last day by which time it was too late for me. Breakfasts consisted of runny, wet, cold scrambled egg and fried eggs, sausages that looked like they had come from a jar, insipid looking bacon, two jars of raw porridge oats, 1 of cornflakes and 1 of cheap muesli (no nuts and seeds. Prunes were available on day 1 only and then finally days 7 there were nuts (almonds and hazelnuts and prunes). One day there was no cloth for people cutting the bread. I complained to ?Igor the F & B Manager? who told me not to worry. 10 Minutes later no cloth. I was cross and he told me to chill. A cloth then did appear. For lunch and dinner apart from the main dishes, there were around 5 bowls of different concoctions totally unlabelled. One of the bowls was a crushed peanut salad - I can only imagine what would have happened if someone with a peanut allergy had tried it. Another lady was a vegetarian and unwittingly ate one of these concoctions that contained meat. Very little choice for desert apart from sponge and cream based ones - no ice cream. On a positive note most of the staff were lovely. A special shout out to the lovely Paula who was great at meal times. She even brought the chef out to meet me who then cooked me an omelette. The bar staff too (especially George and the two lovely girls) did their best under difficult circumstances. Staples such as beer, vodka and aperol would run out and there would be a gap until they were replaced. Not really being a drinker it didn't affect me but others were pretty upset. The beach is not a private beach and there is no bar for the hotel down there. The beach is reached by some very uneven steps and a rickety bridge. This hotel is certainly not suitable for anyone with mobility issues. There is a mini bar but with no price list (just a QR code that I hadn't noticed). One would think that all inclusive meant the mini bar - it didn't!! The indoor pool, while lovely, is not heated as advertised. I did enjoy the sauna and steam room. Guests were given glass bottles of water and a lot of drinks were served in real glasses. If any of these had broken around the pool it could have been extremely dangerous My room had a great sea view so nothing to report there except no bath mat on one occasion which was a bit dangerous with water on the floor after a shower. And no hand towels another day. I could go on but if you've got this far, you have probably read enough to form an opinion. Would I return: NO.

Currently staying at this beautiful hotel still have a few days left. We have had an absolutely amazing stay, all the staff have been fantastic and so friendly. i want to just to mention a special thanks to Paula who looks after us at meal times, always has good jokes to tell and the chef that makes all desserts from scratch they are absolutely delicious. Giselle and the boys at the pool bar that have been great service making us fantastic cocktails all week and also the very friendly cleaner that I chat with in the gym in the mornings🙂💪 they have all made our stay really comfortable and memorable. We would highly recommend this hotel and Montenegro 🇲🇪 to anyone 😀